I recently stayed at this campground and unfortunately had a very disappointing experience -- not…read moreonly with the conditions of the site, but with the rude and condescending response I received when I reached out about a legitimate health concern.
During our trip up north, this was the only place where my asthma was triggered. We spent four days in other areas affected by the Canadian wildfires without any issues whatsoever. The morning after arriving here, my asthma became severely aggravated, and we were forced to leave early. The stagnant pond next to our campsite was covered in scum, clearly releasing mold and spores into the air. This was the only environmental change during our trip, and the only place where my breathing became compromised -- making it obvious that the pond conditions, not wildfire smoke, caused the reaction.
When I emailed to cancel the remainder of our reservation and requested a refund, I would have fully understood if the campground simply reiterated their no‑refund policy. However, the response I received was unnecessarily dismissive and patronizing. I was told, in a condescending tone, that "algae is not associated with asthma," followed by an incorrect assumption that wildfire smoke was the cause -- despite the fact that we had been in wildfire‑affected areas for days with zero symptoms.
A polite explanation of policy would have been acceptable. The attitude was not. The man taking reservations was rude from the first phone conversation and I was reluctant to make a reservation, but was unable to find a campsite in the area that had a GUARANTEED SITE, not first come first serve.
Customer service matters, especially when guests are dealing with health issues. Instead of listening, acknowledging the concern, or even responding neutrally, the staff chose to be dismissive and incorrect about the situation. That alone ensures we will not be returning.
This is the EMAIL- so no speculation on my interpretation of the response from the resort.
Please cancel our reservation for today, Saturday July 18th. The pond scum severely bothered my asthma, and we were forced to leave early this morning. Please add payment charge back to my credit card.
Thanks Wendi
----------------/------------------//-----------
Good morning,
Thank you for reaching out.
Per our policy, we are unable to issue refunds for guests who choose to end their reservation early. Additionally, algae is not associated with asthma or other respiratory conditions.
I sincerely apologize that the smoke from the Canadian wildfires affected your visit and caused you to shorten your stay. We appreciate your understanding and hope to have the opportunity to welcome you back under better conditions in the future.
Kind regards,
Alycia
On Sat, Jul 18, 2026 at 7:17AM Wendi
