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    Cedarline Home Care

    5.0 (1 review)
    Open Open 24 hours

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    6 months ago

    Cedarline Home care is amazing! They were compassionate and caring for both me and my family. I would highly recommend!

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    Elara Caring

    Elara Caring

    1.0
    (3 reviews)

    I strongly recommend that any family look elsewhere for end-of-life care. Our experience with Elara…read moreCaring Hospice, Fort Wayne IN, was clinically negligent and at times, heartless. We made the mistake of trusting Elara Caring Hospice with our loved one who is a man with significant Developmental Disabilities. He lived in a Group Home. His mother was a part of his everyday life and has been for all his 50 years. We have too many complaints to list all here (and yes, we will file them with the state and Feds), but the most basic promise of Hospice Care is pain management, and Elara failed this repeatedly. They allowed his pain/comfort/seizure medications to run out on several occasions, leaving him to suffer for periods without any relief. An Elara nurse documented that no harm was done by this each time. He had a Developmental Disability, but he DID "feel pain." It is Ableist to claim otherwise. I assure you that withholding his comfort medication had adverse effects for him, just as it would for you. Their communication was consistently poor throughout the process. Our emails, calls, and texts went mainly unanswered. The height of their coldness occurred when he passed away in early December. An Elara nurse called his mother and said, 'Mr. X is deceased.' There was no empathy, no comfort--just a clinical statement of fact. Two days later, an Elara staff member called her asking if he needed more supplies. When they were reminded that he had already died, the agency went silent. There has been zero outreach to his mother--no condolences, no offer of grief support, and no one from Elara even checked in with her. I finally wrote them 11 days after his death and demanded they remove the rest of the controlled meds with his name on them from the Group Home as there is liability if they go missing. Elara Caring was not a family support system for us; in fact, they treated his grieving mother with total indifference. As she wrote in a narrative preparing the complaints: "No condolences, no acknowledgement of my son's life. Nothing. He is my son. His life mattered. He deserved mention. He deserved respect. And quite frankly, so do I." His life DID matter. His death matters. We cared but Elara Caring did not.

    Quaintly the supplies my wound care wanted me to use were too expensive and the agency couldn't get…read morethe supplies or I even had 2 visits at 11pm at nite instead of appropriate times. The staff are so overworked when the corporation took over the quality of care went down. The agency seem to care for the money more than care. I was told frequently corporate doesn't want us to spend very much money

    Home Instead

    Home Instead

    1.0
    (1 review)

    My parents contracted with Home Instead for night service, and there were some real issues. Bottom…read moreline, I would not engage the Ann Arbor Home Instead location's services again, nor would I recommend them to others. Most importantly, they don't have systems in place to ensure that they are providing services. The contract was for 11pm - 7am coverage. One night no one showed at 11. At 11:30pm my father tried to call the 24-hour line, got an answering machine, and no one called back until 8:30 am. It turns out that the aide had overslept and didn't know what to do about it. The 24-hour line was supposedly down, which was why no one called back. If the goal is to provide consistent and reliable service, this was clearly a fail. Additionally, a new aide came by early for "introductions", and time was charged for that early, unscheduled, time, despite there being no indication of such a procedure in the contract, nor was an early arrival requested. On another day, the aide stayed a quarter hour late, not providing care, without having been asked to do so, or needed to do so, and the company charged for the extra time. Lastly, the company indicated that they would contact my parents' insurance as they had worked with the insurance company before and that the insurance company would pay them directly. Despite having a note in my parents' log that the insurance company was contacted, the insurance company had no record of such contact and indicated that they would never pay directly to the aide service. If you are looking for consistent and reliable nighttime care, this is not the place to find it.

    From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Ann Arbor, MI. Our…read moreCare Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Ann Arbor and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

    Cedarline Home Care - homehealthcare - Updated July 2026

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