Unfortunately, we're not giving the 1 start to the dentist . We're giving it to the staff . Specifically, the front staff and office manager Tina. We were set up on a payment plan and the last payment never got processed because, someone was out of town . I called a week later after I noticed to tell them to run it the following week . They however didn't run it. By the time I realized it it was already 1/2 way through the next week . Another week went by and nothing . I didn't worry about it because, it's not my job . Three weeks went by and I get a phone call from a front desk staff saying, we're going to run your card for x amount . I said, no . I'll be in next Friday to pay it . You guys missed it for 3 weeks now and I'm unsure why when I called the first time you missed it . She said ok, no problem . However , I checked my bank account and they still ran my card without my authorization . Past our written dates written on our financial agreement form . When I called to address this issue Tina (office manager ) was unprofessional saying they would send me to collections , because I didn't come in This FRIDAY . When I stated on the phone with another front desk lady I'd be in next Friday . She then went on about how I better be there Friday or she's sending it off to Collections . However , the account hasn't been up to date . As I called after a few months noticing we weren't receiving any statements after we got our EOB from our dental insurance . At the time the previous office manager said . They hadn't gotten anything for us yet . Then a couple months went by and I called again and spoke to same front desk lady and read me my address which was incorrectly put Into the computer system . Also, to find out that previous manager was gone and that seemed to be an issue that things weren't getting done . So to be threatened about going to collection for the lack of all these events is insane to me . However , just because 1 person is gone shouldn't stop a whole office from processing a payment . I made a payment over the phone in the amount of xx dollars and it was never applied to the account . And I called to say, I made the payment . But, based of your statement you didn't apply it . Front desk response was , oh she didn't know how to do it . So once again, they will take the money . But, uncertain where to apply it . To me it's just upsetting and needs to be addressed. We've chosen to go elsewhere, because of the front staff . Not because the doctor or the back stuff is awesome. But, your front desk is people's first impression and we've not been impressed at all.
UPDATE ;
Since this conversation. We have talked to Dr.Elton several times . He has left messages and voicemails on both mine and my husbands phone. It sounds like he is sincerely sorry for the experience we have been given . However , I don't feel it changed our over all experience . And it took us to write a review to actually speak to him . Even when we had asked to speak to him and his office manager just kept saying he wasn't in. Our issue like the comment above said . We didn't discredit the Doctor and his work. It's not something I will remove my review for . It's honest and straight to the point . read more
