I recently became a member of this gym and have been very disappointed with my experience so far. I bring my younger son to the gym so he can play basketball, but the courts are often dominated by older men who take up the space for extended periods of time. Unfortunately, things frequently get heated, with verbal exchanges and behavior that feels like it could escalate into physical altercations.
In the six weeks I've been coming here, at least four of those weeks have involved some type of incident on the basketball court that caused people to rush over to address an issue. This has made the environment feel unsafe, especially for children. I do not feel comfortable allowing my son to be in the facility without me present.
Today was especially disappointing. Our side of the court was following the rules and not involved in any issue, yet we were told to leave because the gym was closing 10 minutes early. A manager approached us abruptly without any apology or acknowledgment of the inconvenience, which felt very disrespectful. The gym itself remained open, but the entire court was shut down, and there was no advance notice of the closure.
I did speak with the manager, who stated this is their policy whenever there is an altercation. However, given how frequently these situations occur, this policy feels poorly managed and unfair to members who are not involved in any wrongdoing.
Additionally, the overall customer service has been lacking. Very few staff members appear welcoming or engaged, and the experience today highlighted a lack of professionalism and empathy toward members.
I would like to enjoy the services this gym offers, but the recurring altercations, lack of communication, inconsistent enforcement of rules, and poor customer service make it difficult to feel safe or valued as a member. read more