I've been here with my daughter and her three kids about a half a dozen times since moving back to Lebanon. For the most part, the food is okay, but we always have to send back for something forgotten or something that came out wrong. But, if you can deal with that, the food tastes good and the prices aren't bad. I am leaving this review because of the service we've had there, but especially this past visit.
My daughter took me there for Mother's Day. They were busy, but they did their best to get tables cleared so people didn't have to stand and wait too long. When we sat, a woman asked us what we wanted to drink and we gave her our drink order. While she was getting it, our waitress, Tiffany, approached us and asked what we wanted to eat. She wasn't aware the other woman had taken our drink order, but aside from that, we had JUST sat. No one asked us if we wanted a high chair for my 2-year-old grandson or booster seats for my 5 & 6-year-old granddaughters. I ended up finding what we needed because when we told her we had just sat and weren't ready to order, she walked away before we could ask for them.
When she came back, my daughter asked if they had a kids menu, as there wasn't one in the regular menu. She said no. That surprised us and when we expressed our surprise at a family restaurant not having a kids menu, she said, "You can just order a la cart." So we placed our order. The woman with our drinks came back with them and with crayons and a place mat for coloring for the kids. On the backside of the coloring page, was the kids menu. When we aske dour waitress why she had told us there wasn't one, she said, "Well, it's the same thing as if you order a la cart." The price for what she ordered a la cart for the kids would have been half the price on the kids menu.
My daughter had ordered french fries. Nothing more. She specifically asked Tiffany if she could get them at that time of morning (9:30-10). Tiffany said she could get fries or burgers, just nothing from the broiler. When she brought our plates out, she says to my daughter, "Oh, you can't get fries now, it's too early. Do you want something else?" Now, it was Mother's Day and it was busy, so we waited a bit for our food. Why would my daughter want to just be placing an order when we are all already eating? I had asked for a side of mayo, I didn't get it. We had asked for one order of toast dry, we didn't get it, but for that place, we kind of expect stuff like that.
Tiffany, on the other hand, was rude, unhelpful, and clearly in too deep. She was so bad that the manager (or maybe owner, not sure) with the dark hair and the glasses ended up taking care of the entire check for us. If you are familiar with the place and the people, you'd know, that never happens. We might end up going back, as I said, the food isn't bad and he did make it right by taking care of our check, but if I were to see we were getting Tiffany as our waitress, it would come down to requesting someone who knows what they're doing and has a personality, or going somewhere else. read more