Jeremy recently provided expert advice and professional services. After removing insulation that…read morewas ruined by mold in our attic, he proactively gave me some tips to help eliminate the problem going forward. I asked him to go ahead and make the changes, and he did so in a timely manner, sticking to his original estimate. All looks great up there now!

They were very professional and quick about the mold removal and water damage clean up in the…read morebasement of my home. The owner is very polite and works with people in certain situations. Over all a great company and would Definitely recommend them to anyone.

We couldn't remember when our air ducts had last been cleaned. I called three companies for quotes…read moreand J Market Services was by far the most responsive. The owner came out that afternoon and gave me a price. When I asked, she let me know they also did carpet cleaning. I decided right then to hire her company and we set a date. Three workers arrived to start the work and Arleen, the owner, came a bit later to check on the work. They completed the duct cleaning, carpet cleaning, and added dryer vent cleaning at no extra charge. They completed the job in a timely manner. Five star review for their responsiveness, excellent job, professional attitude, careful covid precautions, and making sure everything was clean and back in place before they left. I would recommend this company without hesitation!

From the owner: We do Commercial, Residential Industrial Servicesread more

Pricey but efficient and got the job done in a timely fashion. They were professional and…read moreknowledgeable.

Never hire Poor work and very unreasonable charge! Hired few…read moreyears ago cost a bundle and poor workmanship

I give diva stars as he replied to me quickly. He said that he could do the work but he is two and…read morea half hours away and he would have to make at least two visits.

Diva repaired our concrete sidewalks and did a great job. They were quick to respond and completed…read morethe work on-time. Their work was top notch and I totally recommend them.

Tony, the teams that came and mitigated the water damage were always professional and explained…read moreexactly what they were doing and why they were doing it. They always cleaned up everything that they had to remove to be able to dry any area that had readings indicating moisture. I was very pleased with the quality of their work.

What an experience. You can tell the owner Kevin really puts his heart into his work, and I can…read moreappreciate him really standing behind what he does. Debbie in the office is also a powerhouse. She runs the numbers and is refreshingly transparent and direct about making sure things are paid for on a timely basis. Understanding, but also honest and straight to the point. Everyone has a job to do, and it seems that each position has the right person and personality. If you're looking for a great team to be rescued by in your time of need, this is the one. Realistic timelines billing, and a smooth invoicing process. No grey zones.

My insurance agent referred 3 companies to me that could assist in the rebuilding of my home, Ace…read moreFire and Water was one of them. I really didn't know much about the company but upon the completion of my first conversation with them I was encouraged. After meeting them and listening to their suggestions I decided to move forward with their proposal. Now that the work is completed and monies have been paid. I am 100% satisfied with Ace Fire and Water. The company as a whole runs extremely smooth. I dealt with the owner, project manager, the laborers and the secretaries. From start to finish they worked very well together. They exemplify the word TEAM. Gary thanks, be smart and keep that team together. Tim Foley

This company really is as good as it gets. I hired them to dry out my plaster ceilings and walls…read moreafter falling trees punctured holes in my roof. Their service was exceptional -- fast, professional, respectful of my home, dependable (they actually showed up every time they said they would), and did everything humanly possible to make sure I was happy with their service. Tony, in particular, was extremely patient and accommodating and did not consider his job finished until I was completely satisfied. I'd give them ten stars if I could!

This company was called in for water damage to a bathroom they got insurance and never came back…read more My mother is elderly and disabled and has no walls in her bathroom thanks to this company. What a mess they left. Destruction of personal property. Thinhs removed and just thrown. VA company reached out but that was no help either. They are lazy. When they showed up here rejection stickers on all vehicles.....red flag if they cant take care of their own vehicles

The Chicopee Paul Davis accepted insurance money for a restoration project on a deck and gazebo…read moreafter a tree fell on it in Oct 2019. Summer of 2020 they told us they did not have the capacity to do the job even though they had already received the money to do the work. We have been trying since then to get the money owed to us so we can get another contractor to complete the work. They gave us the run around all fall and winter until our insurance company finally hired a collection agency. Everything from owner not in and will get back to you to the check was lost in the mail. We are suppose to get the final check they owe us tomorrow on 1/15/2021 well over a year after the tree falling event. VERY disreputable company. Do not use.

My gutters look great. They are very busy, so contact them now as there is a wait list. They were…read morecommunicative even though I couldn't be at the house when they arrived. They were very reasonably priced too.

While I liked the individuals involved with this company, in the end they cost me several thousand…read moredollars more than their estimates. Robert, a charming yet over-confident man, wrote the original estimates. Unfortunately he made several poor recommendations that then had to be completely redone, costing me considerably more than the original estimate. I let them correct the first mistake at my expense (they did a very good job waterproofing the basement once they were actually doing the right thing.) I probably could have taken them to court over that mistake though. When yet another mistake surfaced regarding their gutter work, I refused to pay more for them to fix it, and went to another more reputable company to do the work. My strongest recommendation is to have someone other than Robert write the estimate if you do want to go with them.

Don't waste your time calling these people. They don't answer the phone and don't return calls (I…read moreleft a msg with their answering service at least a month ago). I've heard that they only want to do huge, lucrative jobs where they'll be paid by insurance, which would not be the case for me.

FRAUD! This co. committed Fraud to me. THEY R IN CLOTHES! I can provide copies of papers to…read moreeveryone that asks! ‍ I NEED A LAWYER! ‍ The manager Deborah bullied me. They packed my contents & NEVER cleaned soot off of 95% off of anything. Broke many items. 4 of their employees saw this. The inside of the house was left with soot webs on ceiling, walls & contents. They moved my contents in front of vents to cover filthy floor verse clening them. Their employee left a flashlight in my furnace. The house filled with smoke, almost 40 min. I was left homeless. Catamount REFUSED to put me, a DISABLED lady in a hotel. Dan, (owner) refused to file an insurance claim. He promised to take care of it. LIES He seems so nice. Fooled me! wouldn't clean my dirty covered clothes, blankets or replace filthy food. I had to sleep on a bench & chair. I BEGGED FOR HELP. I have ALL of this conversation in text & will show anyone that asks! I told Deborah NOT to pack my TENS of THOUSANDS of $$$$ worth of Jewelry. She did anyway! I told her NOT to pack specific rooms unless I was on video with her. She did it anyway. She also went through ALL of my personal drawers, cabinets & properly without my consent. Being disabled, I wasn't able to get there 2 days. I feel violated. This is in text, proving what I'm saying. It's not ok. U see, she wanted to pack quick when I wasn't there so she didn't have to clean. Everything was thrown in boxes. Nothing was wrapped. They kept blowing me off for other jobs.i didn't matter. It took them FIFTEEN MONTHS to finish my house. I had to pay rent & utilities over there & couldn't live there because after they finally cleaned up the flashlight incident, Deborah had packed every. Heavy boxes 5 feet high! I couldn't get those down. The pain of sleeping on a bench with my disability was excruciating. I would cry to the manager Deborah. Beg for accommodations. I would have taken an air mattress. They offered NOTHING & though this was their fault from the flashlight. I was living there fine with the soot. If Catamount filled an insurance claim, I would have been taken care of immediately. Are you ready for the kicker? Then, someone, NOT ME, FRADULENTLY SIGNED MY NAME on the completion forms. He was granted over $9,440 of my $20,000 insurance money. The adjuster Steve Mendrek allowed the claim to go through WITHOUT my initials on this bogus form. Plus it was so obviously a fraudulent signature. I believe Steve let I go through before he even had this fake completion form! Dan put fake dated of forms. Luckily, I have texts from Dan proving otherwise. When I told Dan (owner) he needed to clean the basement & rethink the $$$ amount of my money he took or I'm going to social media & BBB, He told me he did clean everything & to not threaten him! I said "I would never threaten you. I have over 200 photos, videos & boxes of my contents with soot on them. It speaks for itself. Plus broken items. 4 of ur employees can attest to how my house & contents was still covered in soot. I'm simply asking for you to rethink that number. You are taking HALF of my Insurance $$$." He was rude again. That was it. I've been so stressed. I landed in the hospital 3 times. Also had 2 see a therapist for the first time in my life. I've had panic attacks. Chest pains. Pain on the upper rt side of my head causing a short bout of the right side of my face to droop. Please contact me if Catamount Response has also done you wrong. I'm a Christian woman & only want what's right. I for justice. God is on my side. I've posted some random texts & pics that will corroborate my review. The boxes that look full of junk, is how my contents were packed under Debs watch. CHECK this out!!!! DEB leaves a vmail that she's sending guys to moms for me to sign off on that house. Even though I hadn't seen it.WE donknow if it's clean." Deb screams I SAY IT IS! I held out for abt 3 wks for Dan to come to that house & see those boxes. He came, yelled & Scared me. Then wrapped boxes in lvng rm only. My bedroom & upstairs rooms were never addressed. When I saw them, everything had soot on it. In the end, on 3/24/23 Dan sent a Payment form for me to sign, where he will get paid directly. I did. However that was the only form. He stopped communicating with me practically immediately. Certainly stopped doing any & everything he had agreed to do for this JOB. Then as I said earlier, fraudulently took almost HALF of my Insurance monies. It's in the air if my Google review on Catamount Response has been somehow removed or not. I know Yelp will keep it up! WANT A REAL EYE OPENER?! Catamount Response isn't listed anywhere as a company that handles Soot removal. Isn't that Quite interesting! These are some shady mofos!!! With Daniel Kenney owning it. Just my opinion based on this experience.