The staff and customers always seem very unhappy to be there. Unfriendly and rude staff, and seems…read morelike they only care about money and not the health of your animal. I suggest finding an alternative as I have never had a worse experience with a vet than here. They should be out of business.

East Lansing Veterinary Clinic was the first vet that I found to treat my dog like she was a person…read morewith a soul. They gave her the best possible care and communicated everything with me. They took their time with us to make sure they had all the information, and when she was cold they wrapped her in a warm towel. My dog was incredibly sick and feeble, and her previous vet didn't ask questions and treated her like a quota, sending us away in five minutes. ELVC fought for her just as hard as I did, and never gave up on her. They sent me a card when she passed away, and I still have the card hung up on my wall. Now Dr. Ebling takes care of my cat, Calcifer. Calcifer used to have a crippling fear of men, but Dr. Ebling is so gentle with him that he's not afraid at all! Thank you, ELVC! You're the best!

What an experience! Dr. Anne Rice is amazing, compassionate, funny and beyond dedicated to her fur…read moreclients and their families. Her Holistic approach is just that...mind, body, and soul. Our young pup, began to experience seizures at 3 months of age. I initially took her to a traditional vet, but after unsuccessful attempts with medication, I decided to seek an alternative option. We met Dr. Rice on the Friday AFTER Thanksgiving. Time away from her family to help me with mine! Our little Ava spent over two hours being evaluated in a cozy office that felt more like home. Dr. Rice provided us with so much information - plus wrote it all down,in case I forgot! It maybe be a long journey for my sweet Ava, but we have HOPE and that is gift in and of itself. Thank you Dr. Rice for your knowledge AND compassion.

Each team member in the office and over the phone are unmatched in the EXCEPTIONAL experience they…read moreprovided me and my 14yr old dog. You can tell they truly love animals and caring for them respectfully and compassionately is simply what they do. I could not be more thankful for their service.

Dr. Michelle Bradford and the entire team at Four Seasons Veterinary Services are absolutely the…read morebest. The environment is calming and relaxing for my little Yorkie. At other veterinary offices he has always been super nervous, shaking head-to-toe, but he is perfectly relaxed whenever we visit. Recently, he experienced a severe injury to his foot; severe enough that it was unclear if he'd be able to walk or run again. They got him in right away, and Dr. Bradford took amazing care of him! It's been a month since the accident, and he is pain free and seems to be on the path to full recovery. Because of COVID some of the wait times have been a little longer than usual, but I'm sure it is hard to estimate how much extra time is needed with all the added protocols. But the wait is definitely worth it, because they give every pet the time needed to provide the best care. I cannot say enough about how wonderful this clinic is!

We've used Rose's Pet Services many times. Always professional. Always reliable. A comfort to know…read morethat our pets are well taken care of while we're away. Would highly recommend.

The best veterinary care and the kindest staff. I have been coming here with all my beloved pets…read morefor close to 20 years. I know that I will always get the best care and staff always takes time to explain and provide guidance for all my pets' needs.

They are great!! My boyfriend's dog isn't great at the vet (terrified) and they are so…read moreaccommodating the gentile and you can tell Dr. Cotter really loves animals! She's super patient and is determined to get our pup to like her.... And it's so nice to hear! I have 2 other dogs and plan to transfer care there. Can't recommend them highly enough!

This vet used to be very good. We stopped going for a few years because my daughter started…read moreworking for another vet. We recently went back in with our healthy 10-year-old Yorkie. She was so full of life and was a wonderful part of our family. We took her in to get updates on vaccines. One month later she started to vomit then had diarrhea. in the morning, we noticed she was bleeding rectally. We called as soon as they opened and was told we could bring her in 3 hours later. I questioned the receptionist about waiting and she said the doctor said it was fine. we were getting ready to take her to the ER when Kern vet called back and said to bring her in now. My husband and daughter took her there. the doctor stated she had gastritis, and she needed fluids. she said she should stay there overnight for observation, but they didn't have anyone there that night. so, she sent my husband home with food and gave our girl some fluids. she never said to call back if she got worse or give any other recommendations. A few hours past and she was not any better, so I called the vet to inform them. at that time, they said to take her to the ER in Lansing. I asked what her diagnosis was, and the vet said it was HGE a very deadly virus that needed antibodics and hospitalization. She ended up getting double pneumonia and dying 12 hours later. She could have had a chance of getting better if given the antibodics asap, and hospitalized. The kern vet did not acknowledge any wrongdoing. Even if she would have told us the right diagnosis the first time, we would have taken her right away to the animal hospital. We lost our baby because of the careless act of a vet that we thought we could trust. The vet that treated her never called or apologized for what happened. Don't trust this clinic with your pets. They don't care about anything but the money.

I had to put my precious baby Hank to sleep today. Everyone there has been so kind. From the…read morereceptionist who I first talked to, to the vet techs to the Dr. When I get my new fur baby they will definitely be his Dr. Thank you all so much for making this extremely difficult time a little easier. You've been a God send.

Best place I have ever taken my animals. This has been many years through 5 dogs and several feral…read morecats. We always get the best care and you can tell they all love our animal. Not sure wht we will do when he retires.

I don't have an actual review. My "review" is simply my telephone interaction. I couldn't post this…read morewithout some star rating, so I picked one. I have, rather, an experience (or lack thereof) as I have been looking to switch Vets for a while and have called this office several times over the last 4 years to secure an appt and each time I've called, they always tell me they "aren't accepting new patients". My family has been with our other Vet practice since 1980 and their new management is ok, but not what it used to be. They're very capable, but I want excellence for my furbaby. I have a small, healthy dog who's newly become a senior and wanted to have an annual evaluation and I've never been able to secure an appointment. It always bums me out because I've such amazing things from my community about this office and the quality of care they offer their patients. I guess I'll try again in another 6 months...if anyone from this office finds an opening for a new patient, ℯℯ reach out:)

My elderly dog had a swollen eye, my current vet, that I've had for 11 years "couldn't get me in,…read morego to the doggie ER." So I saw the post on Lakeland Veterinary, gave them a call, got in. Everyone was very compassionate, helpful, responsive. Highly recommended!

Issues with employees, my dog had seizures from a med he was put on there and when I called the…read moreoffice manager was rude. 1st call that morning explained that he had started to have bad seizures after only taking the meds 3 times. He had never had seizers before so wanted to see if what vets thoughts were. Got a call back that stated med doesn't cause seizures to just monitor him and continue to give meds. I didn't give him the pill even though they stayed to go ahead that morning. I then called back after googling to see if it indeed caused seizures and the office manager thought she put me on hold and in a rude voice said to " quit f*cking googling" after the fact I told her I had googled it. I was told that if needed to be seen for an emergency to take him else where because they couldn't fit him in or see him for another week. I took him to a different vet and now because of this issue after talking to doctor Anderson about the office manager, that they have a policy that you are not allowed back with any of your animals if you take one to a different vet. Tried to talk to the vet and was not able to after multiple attempts so leaving review