My hubby and I had to bring our cat in to be euthanized. There was no wait and the staff was very loving. Very comfy and affordable. We got a paw print from them for free. read more

Greater Lansing Veterinary Center - Veterinarians Near Me - Williamston, Michigan

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My entire experience was terrible, the veterinarian came in for maybe one minute and looked at my animal and prescribed one medication for his eyeballs. I've dealt with this situation over a dozen times With my French bulldog, it's allergy related and never have I NOT been prescribed pills to help them get better internally. The place was filthy. They put you in a room with no ventilation and it smells like dog. I took a photo of underneath the pad they have you sit on, the dog hair and cat hair has been there for months. I asked to see the veterinarian after she only prescribed one medication and I was told I was not Able to because she was seeing other patients. They demanded payment from me as they were running a test on my dog, not having the results of the test already prescribing the medication and demanding that I pay for it. An absolute horrible experience, I believe I will still have to take my dog to get more medicine as he is still not feeling well and I took him Friday night 1/09/2026 read more

Greater Lansing Veterinary Center - A photo of the bench in the exam room. - Veterinarians Near Me - Williamston, Michigan

The best I can say about this place, was that they were open when we needed them, I would recommend spending the extra money, and going to Michigan State. They took a few measures that allowed my dog to be comfortable before he could see his regular, and very competent veterinary staff. $2000 dollars later, and the diagnosis was incorrect, and handled inappropriately. They did send info over to primary vet, that was nice. MSU handled the labs. Signed, someone who has extensive experience with vet care and high level of care rescue dogs. read more

Fantastic staff and experience! The veterinarian was extremely knowledgeable and certainly ensured only absolutely necessary treatment was performed. Our family dog's issue was resolved after 6 short hours of the planned treatment plan of care; when we were initially planning on 24-36 hours. We were pleasantly surprised when the veterinarian called us at 8:00pm to provide us with a detailed update and informed us that we could come pick up our family dog now to save some money. Very pleased with the service and professionalism of the staff at Greater Lansing Veterinary Center. read more

The staff and doctor re all friendly and helpful. The waiting area is very comfortable. The care for pets is amazing. I wouldn't go anywhere else! read more

Sad this vet had to lie bout not callin animal control on me to get rid of bad review. I surrendered kittens that i couldn't help so thought i did right thing n surrendered them i did that last night then today animal control comes to my house. Had me give them my address before leaving. Be careful with this vet. They knew i am on disability yet tryin to cause more issues n stress on me. Yes i got my cats treated n on meds. read more

This place is horrible!!! I brought my female in she had to have an emergency c-section. We brought one puppy with us that she had . They told us they could not keep the puppy with her they said they don't do newborn pups they said they could look at the pup for 130.00 . But they can't treat it. So they did her surgery and after she was done the technician brought my dog to my car picked my dog up and told my husband this is how you pick her up so you don't hurt her. My husband was like omg she is bleeding. The technician.told him ow if you want I can take her in and put a bandage on her. And check to make sure everything is ok. so she took her back in came out a hour later with her Still gushing blood. threw the bandage and said you need to get her checked for a bleeding disorder. We're like okay!!! But what about now? She told us to just keep her calm and she will be fine and call in the morning and send a picture. so we called them back like two hours later she is still bleeding. they told us to take her to another vet because that can't do anything else for her. THIS PLACE SUCKS!!! IF YOU LOVE YOUR ANIMALS DONT GO HERE UNLESS YOU ARE Wanting to bury your animal!! this is not a vet!!! no vet should ever send a animal away that was under there care and in this kind of shape. I would definitely give these people an minus -10 horrible read more

I didn't want to have to write this, but there was no response over email for a resolution. I brought my cat in for what I thought may have been poisoning, but it turned out that he had gotten into a fight. The facility left me waiting alone in a room without an update for over 2 hours. I talked to the front desk twice, and they not only couldn't give me a time frame -- they also were in the middle of a shift change and didn't bother to inform me. I was left waiting on news for hours and was obviously very worried at that time. Finally, a vet came to speak to me and suggested x-rays because they were worried about internal damage and broken bones. I had not gotten to see him before this, so I had no idea his state. I thought the idea that he had been hit by a car was a little absurd, considering they had found clear bite marks on him. I think it's a pretty manipulative tactic to even suggest such a thing. Afterwards, I felt very misguided and misled about his actual condition. I approved the x-rays under what I believe to be manipulative and misguided advice from the clinic. I did not have the money to be doing all this work, which ended up being completely negative. On top of this, they let me drive all the way back home -- considering I had been waiting there for hours -- just to call me back right when I got home. I was never offered a payment plan and am still trying to figure out how to cover the bill, and my cat is still having issues that I now can't afford treatment for. Not only did they not solve the issue, it actually became worse. They gave him a round of antibiotics and sent me home with enough pain meds to last a month, even though they advised I only give them to him for 3 days. They put no wraps on the wounds -- just left them shaved and open -- and suggested a cone, which no matter how many times I tried, he will not tolerate. Please, never take your pets here if you have a choice -- and especially if it's not an emergency. The vets were very kind, but the way this place is run is absolutely horrible. There were 3 people at the front desk who are not versed in care that I could tell. Not that I would expect them to be, but I would hope that they would have someone with expertise to give you updates. I had maybe 3 in this all-day ordeal. All of this totaled nearly $900 -- ultimately for antibiotics and pain medication that they overprescribed, and they even sent me name brand, which are extremely expensive. I'm left with a huge bill, a sick cat, and now an issue I may be forced to take to the BBB, the Veterinary Board, and who knows what else. Don't go here unless it's your only choice. read more

Quite possibly the worst customer service ive ever had. We called ahead of time and were told 1 1/2 hour wait. were there about a half hour later because of the distance. Was impressed by the cleanliness and the decor. That was the end of the good stuff. We sat ignored for over 3 hours. While we were there there was one person ahead of us. When he got in an hour later I thought we should be in soon, Nope. After over 3 hours we asked the desk people how long it was going to be, she pried herself away from her phone long enough to tell us it would be a few more hours. One of the 3 front desk people could have came over and kept us updated on the time situation. Why there were 3 people working the desk is anyones guess. Hope you have better luck if you go there. read more

I wish I could give negative stars. Was diverted from MSU to this hell on earth clinic. Arrived with my dog in at 9:30 pm who had rectal bleeding/ cyst. They took her back after 4.5 hours with no word I went to the front desk to ask where and how my dog that was bleeding profusely was only to be told " they'll talk to you when there is news. Finally at 4:30 a.m. my son went to the lobby where there was no one working or patients waiting, After 7 hrs with no communication my son had to call twice and threaten to call police to get then to bring the dog out who was still bleeding and had not been treated. They managed to take my $130 prior to seeing anyone I didn't get a receipt and no vet ever came out to talk to me. Please never take a pet here they could die before getting any attention . The staff is very incompetent and rude, sadly when I got her back to MSU the next day she had to be euthanized due to lack of treatment and blood loss. Again if you love your pet don't go to this clinic. read more

Dr and staff care for your pet as if they owned them. Talk you thru everything that needs done and why.

I wish there is an option to give negative stars. They don't even deserve one star. Our dog has an emergency and MSU emergency clinic sends us here as an alternative. They push us to fill in the form before w me arrive, just to be called back 30 min after arrival (while we are waiting) asking for the same question I already wrote in the form. Imagine you are anxious for he dog, take care of him, driving , and also try to fill in the form. What is that kind of urgent when they did not even have diagnosis for us 2 hours after arrival (read below). After checking in our dog and waiting in the car for 1.5 hours, we called back to follow up just to be told our dog is next. The x-ray has been done but the doctor hasn't exams our dog. Two minutes later when we said we would like to take our dog home and we won't pay the exam fee because according to her, the doctor hasn't examed the dog, she suddenly said the examed has been done, and yet delayed on the process of checking out our dog because "we have other emergencies". Fortunately our dog is doing okay. Otherwise the 1.5 hour wait would have killed him. Also, what if he dies while waiting for the exam? Unless your hobby is to wait in the car, otherwise prevent this place at all cost. read more

What an INCREDIBLE vet staff! We were at a loss this evening with our poor sick 4 month old kitten, and they were so incredibly helpful with finding out what was wrong, and what route we should go with him. Financially they had a lot of good options through third parties and things. I will go back here if I ever have another pet emergency. read more

Waited over three hours to be seen by a vet and ultimately left to go to another emergency vet. Sat there for three hours with no treatment given. read more

Copy and pasted from the email I sent. Please read - especially if you have an assist or service animal. To whom it may concern,  My name is Desa Hiither. I am the parent of Octavia. On 1.21.25 I came in with concern for Octavia's health. I was informed of a policy that separates sick animals from their human. I understand that the policy is in place because a lot of animals will remain calmer away from their human when it comes to medical care.  I had expressed that my service dog just passed and I hadn't had the means to get Octavia serviced yet because she needs a little extra training still. I expressed that we're never separated and she acts as an assist dog to me even though she is not officially registered yet. I was respectfully asking for any level of understanding. The woman at the front desk began taunting me with sarcasm and laughing at me while I was being transparent about our situation. She attempted to refuse service because I stated that I didn't agree with the policy and would write in about it in hopes others with animals that truly assist and are not a danger, be accommodated. At this point I had already been compliant with the policy and had already handed over the leash to Octavia. Again, I was in no way aggressive. I did state, in poor judgement, that I felt the policy, while recognizing it was not the staffs fault, was ass backwards when it comes to some cases. As previously stated, I DO understand why such policy is in place.   After stating I would like to write in to whoever is in charge of policy in attempt to advocate for others with serviceable medical needs, the woman at the front desk started taunting me and said I can take my business elsewhere and said she was going to refuse to see Octavia. At this point my anxiety is high from this woman and the knowledge that my girl was going to be away for a bit (which I complied with). I was holding back tears and trying to stay conscious (a reason why she is always with me) and said I didn't agree with her choice and that I just need my girl to feel better. She went to the back and left the manager under the impression I was yelling at her and causing a stink. If you view the CCTV camera in the lobby closest to the coffee you can see that was not the case. I had already agreed to comply with the policy and handed the leash to Octavia over to someone else (a woman that was very kind to me).  After quietly having an anxiety attack in the lobby  and trying to maintain consciousness on the phone with my mom because my medications are not with me, I was reunited with Octavia and I was grateful for that. I asked the vet assistant that came into see me to please relay my gratitude to whoever let her come back to me and I was met with the same kind of attitude as the woman at the front desk. She made a snarked face at me and told me about a zero-tolerance policy. Confused as to why this was her rebuttal to me expressing gratitude, I told her I was not doing anything harmful and suggested reviewing her CCTV footage. I reiterated that I understood that policy is above the heads of anyone directly staffed at this location and they were just following rules. I was kind and calm and she was also treating me as if I was a problem much like the woman at the front desk.  This is only my 3rd time at this location over the course of a decade. However, this is the first time I have ever been met with such unprofessionalism, especially when dealing with people that are already feeling heavy emotions from their babies being sick or injured.  I will not be returning to this clinic after today because of how I was wrongly treated. However, I would like to set up a professional meeting with someone directly in charge of policy to discuss my concerns. I was refused contact information from staff when I requested and quite frankly no longer have capacity to ask anyone else because I am already feeling as if I am walking on eggshells here.  I also am aware that this is the email for this clinic and that there is a chance of a similar response or no follow-up at all. I will be sending this same email to a few other resources until I am able to find the appropriate person(s) as well as sharing this on your review pages to alert others with similar situations or of the possibility of ADA incompliance and/or taunting responses to valid questions/concerns.  I hope to hear back from someone soon on this matter. I am a passionate equality advocate for humans AND animals and I am well versed in ADA complacency. I will not drop this matter until I feel some level of resolution has been achieved so others do not have to experience what I have with this establishment. read more

First visit at night my dog checked in and were ignored for 3 hours while we waited. I was worried and crying. We went home. Returned the next day because my vet said it was my only option. Theoretically they helped my dog. I think? So thankful for that. However: Communication: POOR Customer Service: POOR Never talked to the vet surgeon post operatively. I missed the call and when I called back was told to "listen to the message". I sat there for hours and really wanted to dust the window sills and blinds and clean the kids toy room. Ladies at desk did a lot of whispering which was rude. They should be circulating the lobby, engaging, offering support and empathy. Not scrolling on their phones. Had questions the next day about my bill. Called. Was told the office manager would review. Weeks later I called back due to no return call. Also, vet techs are vet techs. Not nurses. Nurses are nurses. read more

Do NOT take your pet here. I took my severely sick therapy dog here a few weeks ago. We sat and waited in a room for 3 hours with bloody vomit and diarrhea, as she was not considered an emergency. When they finally saw her, they did recommend keeping her overnight while I couldn't afford the hefty bill I requested doing IV's and sending her home on meds. During check out, I was NOT provided any discharge papers and was given VERBAL directions for medication by a young boy at the counter. He told me NOT to give her any meds until the following morning. She was peppy when I got her home after the IV and would have eaten but I followed his directions. The next morning, she's lethargic and wont eat...the discharge papers had come in the middle of the night saying to give medications that evening. Wish I would of known that. We ended up taking her to Michigan State (great vet) but sadly, it was too late. Her heart stopped that night from her heart murmur that Greater Lansing didn't even hear. Maybe things could of been different with a correct diagnosis and correct information and the medication given at correct times. Life will never be the same without her:( **the staff is also saying I lied about the medication directions - not the most honest people working here** read more

My cat had a traumatic injury and the staff was very understanding and made her comfort an initial priority. The lobby was comfortable and coffee was a bonus. The estimate for the service was given ahead of time so I was not surprised after her treatment. The vet did an excellent job and explained everything very well. I had been to MSU and it felt less personal there. Definitely appreciate the 24hr care as well. Worth the half hour drive for me. read more

So after Roxanne was laying on the couch most of the day yesterday she emerged with a fever and barely able to hold her head up. Called our vet a few minutes before closing and they said give her some over the counter meds. So we tried and she gagged on canned food and tried to use a syringe to get water into her. We decided at this point to take her to the emergency vet in Williamston, Greater Lansing Veterinary Center. The front desk person was very cold and uncaring. They take her back on our leash, non chock type. 15 minutes later they bring her back with their choke leash and ours in hand. Finally they take us back to the vet she proceeds to tell us several times that she is over weight "look at her jowls" Whatever, I know this but she has been dieting and has lost about 6lbs. She then tells us about all the tests they want to run and she may have to stay the night. I spoke up right away with no she will go home tonight I have taken care of many sick animals. Her reply, "Well I have a veterary degree". Better believe that set me off but I kept my mouth shut. They bring it back an estimate so we can decide how we would like to proceed. Attending comes in with a bill of $800+ and I look it over and my thoughts are let's start with blood work and we don't need a couple and we will decide on xrays after we see what the blood work shows us. About 45 minutes later they proceeded to tell us how liver 2 enzymes are very high and so is her cholesterol. They recommend that she stay the night. Now they come back with 2 estimates, one for $800 (this would send her home) and one for $3000+ and she would stay the night and have an ultrasound of her belly in the morning. I quickly said we were taking her home for the $800 and then realized that included tests we already paid for!!!! So we go to the counter to pay a second bill (for the correct amount because I fixed it). They gave us 2 antibiotics, nothing for pain or swelling of her throat. This morning she is not eating like she normally does nor does she go and clean up Kahunas bowl. Off to our vet, Pinecrest. Dr Kelly looks at her and the discharge paperwork and says look at her jowls! Humm, saliva gland infection. She tells us that her liver levels and her cholesterol levels are NORMAL for her age, 11. Now we are home and Roxanne is becoming her vocal self after 1 dose of her anti-inflammatory meds! So Dr. Aldrich were you absent the day they talked about swollen glands? Man I would hate to think about what would have happened to our baby girl had we left her with them last night! Never again will I go back! Attached is the letter I received from the clinic afterwards. As the same post is listed in many places it says that I am never going back. And yeah I left with her records and the name signed is a real estate agents name. read more

Greater Lansing Veterinary Center - Their response to my postings. - Veterinarians Near Me - Williamston, Michigan

It's sad that all the reviews are the same and it looks like the owner or manager thinks it's appropriate to argue back instead of accepting that they have so many flaws. Hopefully you hire someone to turn this place around and shows kindness. Shame on you for turning away an already upset family who wanted their dog to go peacefully. #justiceforduke read more

GLVC was awesome! Welcoming staff who does their best to get you through and seen as quickly as possible. This is an emergency type vet clinic so if you're animal isn't very sick, you're gonna wait. Great coffee on hand for that wait though and Sydney at the front desk is always in excellent spirits and super helpful!! 10/10! read more

This place needs to shut down! They are rough with animals, lie over the phone saying you can be with your animal while they are in an oxygen tank, and do not care at all. RUN RUN RUN! These vets are desensitized and lack compassion on every level. They stated they tried to get blood drawn and my cats tongue turned blue when she was already having trouble breathing which means they grabbed her neck so tight! She does not bite and beyond loving and not aggressive in any nature. Do NOT go here if you want to save or care about your pet!!! DO NOT GO HERE PLEASE! read more

This place is mediocre at best. They took my dog in the middle of the night. Suggested we do X-rays and even though I told them her pain meds weren't working all they prescribed was a muscle relaxer. They said call back if you need anything and to keep her on strict cage rest and not to move her at all, not a problem. Fast forward to this morning she's still in a ton of pain and I call them and they tell me that even though they've already seen her it's a different doctor now and they can't call the old one or recommend anything else for treatment and we need to bring her in again- they just told me not to move her. Don't waste your money- go to msu or wait for your real vet these people care first about the bottom line then your animal. Super disappointed. read more

I had the best experience here under the circumstances.The staff is so kind and we felt very cared for when we had to bring our cat here to be euthanized. She had severe renal failure and suddenly (on a weekend so our normal vet was closed) she was less responsive and uninterested in eating or drinking. We knew it was time to let her pass peacefully. They have a private room with a couch to say your goodbyes. They gave us a button to alert them when we were ready. And they made a paw print keepsake of her paw. read more

Extremely disappointed & will never go back - 7:15 pm arrival 8:54 pm - called to check on him, they said they just finished up some critical care situations & would see Toby soon. 8:59 pm- vet called to recommend tests 9:23 pm- staff called to explain cost & said test would take 30-60 minutes 10:00 pm- called to check, still waiting on results 10:41 pm- called to check on him, still waiting for test results, takes about an hour (at this point it's been an hour and twenty minutes) 11:26 pm- it's now been 4 hours 11 minutes, I called and asked them to bring Toby out so we could take him home. 11:35 pm- all of a sudden the vet has the results, I asked them again to bring him out 11:44 pm- they called to tell us charge was $570 11:49 pm- husband called from his phone, asked them to bring him out Midnight- we got Toby back 4 hours and 45 minutes later & no treatment was even done. Save yourself the hassle and go to MSU. MSU provides way better service and is much more professional. Day and night difference. read more

I just wanted to say this Veterinary Care Center was very wonderful I would highly recommend them they show compassion and caring I recently had to put my dog down and they got me in right away and told me to take all the time that I needed they made her send off to Rainbow Bridge a memorable one thank you guys for everything that you did for me read more

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We had to take our pet here in the middle of the night not so long ago. We had never been here before and was kind of surprised to find it was curbside only. Is it a covid fear? A middle-of-the-night psycho people fear? The parking lot was busy for being in the middle of the night so we did expect a wait. I filled out the online registration form and shortly after I submitted it, they came out for our pet. We were out there for a good three hours. THREE HOURS. Virtually NO communication until closer to the end. They wanted to do bloodwork. They wanted to do bloodwork which would've tripled the bill. I would have no issues doing it had I had more communication witha the actual doctor where I could've asked questions and explain why we brought out pet there to begin with. I had a similar experience with MSU with a pet. SAME THING happened and they were able to dx the pet with just an exam based on a few physical tests. I should've just taken out pet to MSU this time, as well. Fortunately, since it was almost daylight, I knew I could call our own vet and talk with them (with an ACTUAL doctor). It took nearly another hour for them to wrap it up and deliver our pet back. The trip wasn't a complete loss. They did elaborate on a few pre-existing condition (details we did not know), but that really didn't change anything nor did it give us answers on the incident we went in for. AND YOU NEED TO RUN!! ...... . Then, I decided I wanted to know more about this vet that saw out pet. I googled her name. What I found was jaw-dropping. They were involved in a dog "theft" back in 2021. A puppy was treated for a car accident. They kept the puppy claiming it was an oral relinquishment. The owner (Nelms) insisted the lawyer refer to her as "DOCTOR". After a court order to surrender the dog back to the owner, they found out the dog wasn't even in the clinic's care, but in a third party's in Mason. from the law firm: http://www.nicholslawyers.com/In-The-News/ID/3114/Why-Would-a-Family-Have-to-Sue-to-Get-Their-Dog-Back-Beware-of-Certain-Vets read more

My cat had a UTI & I was referred here by her vet, they were so kind & understanding, even after her visit I had many questions & they were still so kind & patient! It was so refreshing to encounter such a nice staff. read more

As a veterinarian, I have a greater appreciation for veterinary medical expertise than those not in the veterinary field. They did a fantastic job with emergency surgery on my dog with cancer; they were caring and informative and I would definitely refer patients to them with no reservations. I visited the veterinary hospital right in the midst of Covid restrictions and they provided excellent service in the face of the hurricane of stress and mandates. read more

I was referred here after MSU deemed my kitten's injuries non-critical and said they didn't have time to treat her. My own vet normally handles emergencies, and I had called MSU ahead of time, and they said to come in. It's an hour and a half drive, so I wasn't happy when they said they couldn't treat her. I had a difficult time getting there, as my map app gave the wrong directions, but the receptionist was very nice and did her best to help me. I'm not from Lansing, and I was flustered and worried about my kitten. The staff here was amazing! It turns out my kitten actually had broken her leg and needed surgery, and after the blow off at MSU, I'm not confident they would have done X-rays and caught the broken leg, so I was grateful they referred me here. I felt really guilty that this accident had happened, but the staff was very kind and assured me it was indeed an accident, and made me feel a little better (I still feel guilty though). They discharged her with a lot of pain meds, as I wanted to see if my own vet could do the surgery, and assured me if he couldn't, I could bring her right back in, and if she had any complications overnight to call them right away. I own a dog daycamp, and will definitely recommend their services to my clients, as this issue comes up a lot, and a lot of clients have had difficult experiences with other ER vets. read more

They tell you one thing and you obtain the money you need and the raise the price again by 2000! We you don't have the money when they want they suggest that you euthanize you pet. read more

Amazing clinic, amazing team, couldn't ask for a better more caring service! Pets treated like family

Waited for diagnosis 2.5 hours. Vet didn't find anything so she discharged- however it took another 2 hours after the diagnosis to get my cat back. The car next to me pulled in 1.5 hours after me and are now getting their dog back. When I asked about the long time, the staff got snippy with me suggesting I was lucky since others wait 5 hours to treat an emergency. I explained that there was nothing found and that I was willing to help them if they are short-staffed by coming in to Hager my pet. She then tasked how I wanted to pay. I felt like I paid but the service was short and I was offended since they were rude... disappointing experience read more

I would never recommend you send your pet here. we paid almost 1500 for X-rays and fluids. at the end of our dogs time here, they told us we had to pay 6,000 for surgery or euthanize him. if we couldn't afford the surgery they told us we could surrender our dog to someone who could pay for his care. we got him from the vet before midnight so we wouldn't pay another 1000 for fluids. the next day, just 10 hours later, the item stuck in his body came out the other end at no cost whatsoever. Do not trust their judgement and would never recommend them to anyone. terrible, expensive, experience. vet for the rich only. read more

Would give 0 if I could. This place has an extreme lack of communication between every worker. Took my dog here for bloating, called before hand and explained symptoms, also filled out the online form before hand. Was only allowed to do curbside (which is fine), waited 2 hours for x- rays when told 4 times "the doctor is doing them right now". The x rays came back fine. The doctor started off telling me my dog was fine and still wanted to play yet gave me one singular option of keeping him overnight to do an IV for a charge of 2,100. I declined and said I wanted to take him home, monitor and do fluids at home. The doctor told me that was an option for 100 after telling me there were no other options.... Waited an hour for discharge instructions when there was 1 other animal there and 5+ workers. When we called the office back to ask when he was getting discharged (upon the doctor telling us there was "only one option") we were told the doctor was still reviewing the x-ray results. Total lack of communication, doctors are disrespectful and hung up the phone after asking to place me on a brief hold to talk about pricing. read more

They saved my puppy's life. I know about the wait times, but I was sent away by another emergency hospital earlier in the night, despite the situation my dog was in. They got my dog in within a few hours, monitored him closely and kept me updated on his condition, even when a storm took the power out. They even allowed me to come visit him on day 2 so I could spend time with him myself prior to his surgery to remove a squeaker lodged in his small intestine. I called ALOT. And they were nothing but kind, informative, and helpful. Thanks for saving our pup. read more

If I could leave no star I would. I will never go back to this place EVER AGAIN! I called them Monday and asked them if they took walk ins because I'm a new dog mom and my puppy is only 12 weeks old and is having trouble breathing and is choking and coughing a lot. They said they take walk ins and to bring him in. So me and my boyfriend drove 50 minutes to get to them and when I got there we weren't allowed inside and we had to park in a numbered spot and call them when we arrived. So I did just that. They told me to fill out paper work on my phone which i did. And that they would be with us soon. They told us it was busy but they would take him in asap. A lady came out and just told asked us what was going on and we explained . She never looked at him or ever tried to touch him and feel him to even see if he was okay. No one at all let us come inside to even just take his vitals to see if his heart or lungs were okay. Which is unacceptable. If I tell you something is wrong my dog and you are busy the least you could do is check his heart and lungs I'm not asking for much but to just make sure those are okay before telling me to sit and wait for someone to come look at him. We waited 3 1/2 HOURS!!! I called them and asked them how much longer because I was worried about my dog . They said it would still be a while because there was still 6 people ahead of me. I asked them if I could leave to go down the road to get something to eat ( me and my boyfriend hadn't eaten all day) and they said if I left I would loose my place in line. So we waited. Another 20 minutes and I said F this I know something is wrong with my puppy and we left. We drove all the way to Ann Arbor to go to another vet. They took him back checked his heart and lungs and did a X-ray. Come to find out my poor baby had a screw in his stomach that he must of swallowed while he was outside. That screw tore up his esophagus which is why he was coughing and the vet told me that it hadn't passed through his small intestine yet which she was glad because she didn't know if the screw would fit or pass through without poking a whole and hurting him more. So they got him to vomit it out thankfully and now my poor puppy is recovering and is on medication to help his throat. But if it wasn't for me trusting my instincts and going somewhere else who knew what would've happened if I sat there and waited. I will never go back again and don't recommend anyone going there unless u want to sit in your car for hours and not have anyone come out to even check on you. It was ridiculous and overall unprofessional . Never again. DO NOT GO HERE !!!!! read more

If i could leave a negative rating I would.I brought my dog Rosco in on 3/24/2023 because he was throwing up, not eating and losing weight. We arrived they took him back for vitals and ended up keeping him in a room in the back. My dad and I waited forever to be called back which I understand it's an emergency clinic so obviously more critical animals would be seen first. My mind changed on bringing my fur baby here pretty fast when a couple came in with a little dog unresponsive in a crate and before they would even touch this poor dog they had to have payment which I get but in an emergency situation that is time critical I would think they would figure that out after. In the meantime my dad and I got called back to a room so I'm not sure if the dog survived or not. The vet came in told us Rosco needed lab work and xrays I agreed. They did them, lab work came back he had an infection and xrays said bowel blockage. I wasn't offered to see either lab results or xray. They gave me an estimate of surgery cost as he needed it asap according to them. I sat in my car because at this point they went to curbside only. I tried to figure out how to come up with the money $6300.92 well thankfully I couldn't come up with it that late at night. So they brought him out to me I asked if I should continue antibiotics at home from what we already had from going to his local vet. I was told no the ones he would need are much stronger so instead of offering the ones he needed they sent us on our way. I called the next day for the estimate to be emailed to me as I didn't receive any type print off. I didn't even get a receipt for the xrays and lab work. The surgery was $6300 there and at the local vet (Dr Pol) it was between $1000 and $1500 for the same surgery. It was an emergency visit as well there. I called and asked for copies of the xrays for the vet they refused to send them to me. So when I got him Dr Pol's he asked to see xrays and when I told him they refused to send them to me he was floored as I paid ($633.xx) for them they were my xrays. They ended up getting his lab work and xrays from GLVS and infact it wasn't a bowel blockage he was constipated and had a severe infection. Dr Pol told me had they opened him up to do surgery it wouldnt have been good because he had so much infection I would have lost him. So I would have paid $6300.92 for them to kill my dog. I wish I would have read the reviews before I made the 2 hour drive down there I would have never went. They did nothing but xrays and lab work. So I am beyond thankful I couldnt come up with the money that night or I would have killed my own dog under Veterinary care. I 10 out of 10 would not recommend bringing even my gold fish to GLVS read more

You really can't beat the friendly staff. Very helpful, knowledgeable, and friendly. Greeting each person that comes in. Sure, wait times are long, but that's expected at any ER vet clinic. They have to help the most urgent first, but they are accommodating and kind, and that's important. read more

If you love your cat, please don't bring them here. If you don't have the time or inclination to read this, it boils down to - Miscommunication, lack of communication, misdiagnosis, left our cat lay for 3 hours without treatment and while she peed on herself, and almost killed our cat! On Friday, 9/24/2021, we were (mistakenly) referred to this clinic by our primary care vet's office (we were supposed to be referred to MSU we found out later) to obtain an ultrasound for our 16-year-old cat after she was seen at the Great Lakes Pet Emergencies in Saginaw the night before. She had quit eating a few days before this, and after exam and tests in Saginaw, they wanted to rule out pancreatitis, bowel obstruction or cancer. This place told me they did have ultrasound on site, and I could bring her in. I told them my daughter and I would be down around 4:30 as we were driving from Bay City to Lansing. The vet tech said this was fine, that if the ultrasound techs were not there, they would call one in. When we checked her in, we were told that the ultrasound techs had gone home and would not be back in until the next day and could not be called in! We asked why were told that she could have an ultrasound, and this was not what we were being told now, and at around 5:30, a vet tech finally came and sat with us to ask what we were "hoping to accomplish" with this visit. We said "ultrasound!" She had looked at the records from Saginaw and repeated what we already knew from that visit but said they could repeat the x-rays to see if these showed any worsening, and the lab work to see if the values had changed. We decided that we wanted just the abnormal labs ran again to see if these had worsened. This vet tech took the information and carried our cat to the back of the clinic. So we sat and waited. And waited. During this time, several people came in with dogs, and we watched as the dogs were quickly escorted into rooms and the vets came and talked to the owners. After about 3 hours, I heard one of the front desk people say "I'd like to give the cat people some attention now," and then looked at us and said "I'm a cat person." I went up and asked what is going on with our cat and was told that a vet tech would come talk to us in a few minutes. Here comes a different vet tech than the one that took her to the back, she sits down and starts asking us the exact same questions the first tech had asked 3 hours before! We said we had already told this to another tech, and were just told that the vet was examining her and we would be taken to a room shortly to talk to him. About 9 p.m., we were shown into a room. The vet came in about 5 minutes later. He started asking again the same questions that we had already gone over twice with the vet techs!! We repeated that we had just came down here because our primary vet sent us for an ultrasound, that we were told an ultrasound tech would be called in before we even left Bay City, and then were told the exact opposite when we arrived. He demanded to know who told us and seemed more worried about that then about what was going on with our cat. We told him we had waited because we were told that she would be examined, and the lab work repeated to see if there was worsening. The lab work had been done at 6:30 p.m., and since that time until almost 9 p.m., our cat had laid back there in a kennel without anything done for her. He comes in and tells us that she is severely dehydrated (!), has a very painful abdomen, that she had a very significant heart murmur, she had thrown a clot into her spine and was no longer able to walk and had no femoral pulse, and that she was in critical condition. I don't know how he made the diagnosis of her having a clot because no diagnostic testing was done to determine this. The heart murmur was also not noticed on the visit in Saginaw?! We were offered supportive care with an ultrasound in the morning, or euthanasia because of her age and condition. We were very upset because it had taken so long for her to be examined and no treatment had been given to her in the meantime; however, we both didn't really want her to have to go through having a tube put in or having to be hospitalized so far from home, and if now she was unable to walk, that maybe letting her go peacefully was the best thing for her. After many tears, we decided and were taken back to a room and they brought her to us to spend some time before letting her go. The first thing she did was stand up and start walking!!! We also found out that she had urinated on herself while she was laying in the back. told my daughter that I was just not comfortable going through with the euthanasia here because obviously she was able to walk and what else could they have been wrong about. I asked for a copy of her records, when I got these, the record had NO mention of her having a painful abdomen and there is no mention in the record of her having a "clot." read more