Excellent - prompt, very competent service, really appreciated their experience and care delivered…read more Grateful to have them in our area!

My cat went to AUC many times in the past year when my regular vet could not see her. Every single…read morething was above and beyond my expectations, every time. The convenient online Qtrac checkin and subsequent text communications avoided sitting around in an ER waiting room for hours. I knew exactly what was going on at all times and the visit summaries documented everything very well. We have now officially seen every tech, nurse, and doctor there, and each of them knocked my socks off. They acted with the highest level of care and compassion, and their way of discussing medical/technical topics is really unmatched from anywhere else we have been - and much less expensive than the ERs. Every time I left, I knew exactly what was done and exactly how to proceed with care when we got home, what to look for, and if needed, when I should come back or go to the ER. On Friday, Dr. Kate performed a second acupuncture treatment. I know a LOT about cat acupuncture now, and some herbal treatments that no other doctor had ever even mentioned before. She spoke fluently in these topics in a way that a beginner like me could easily understand. I left Friday knowing how long to wait for movement after the new herb before taking her back for an enema. That return visit the next day was fast and easy (at least it was for me) and Dr. G came out to counsel me on a couple other issues, too. I have never been rushed, I've always left with all of my questions answered and a path forward. I cannot say enough good things about Animal Urgent Center. I wish that they could be my regular vet...

I felt like everything was well explained from the initial phone call all the way to the actual…read moreappointment. The staff showed extreme care and compassion for our pet as well as for us. Sarah was so kind and friendly, she went above and beyond to check in with us, walk us back to the room, go over all information on what the appointment would look like, explain every and all process so we knew what to expect next, walk us out, and take GREAT care of our dog. It was our first time at OVRS so she made sure any and all questions were answered! Some even before we even had to ask! Dr. Sauerbrey was so incredibly kind, professional, and took her time explaining all of our options, giving her recommendations, but making sure at the end of the day our dog would have the best chances and best treatment possible. She was kind, empathetic, and so easy to work with. She answered all questions happily and was a joy to meet and work with. The amount of care and compassion the team has to make these appointments as comfortable as possible for pets and their caregivers

Abbie Doodle my Boston Terrier has had more surgeries than I can name. She has one eye and got an…read moreulcer in her only eye. OVRS went out of their way to get Abbie in to see Dr Schenk. He was incredible and eye was saved. Last month Abbie developed her second Mast Cell Tumor my vet gave me options for specialists - my response was only OVRS. Dr McDonald Lynch and tech Jenna have been so incredible during a very scary time. Surgery is tomorrow and I know I have the best staff caring for my baby. ER experience was also equally as good I was used to another very popular ER vet and when they said you will be here a while I said I'm prepared. When they called me back in an hour with full diagnosis, meds and the best explanation I was confused and impressed. I will share my story just as others have with me. This is the most exceptionally special veterinary care I have ever experienced.

On Tuesday night in the middle of the worst night of our lives, we called Blue Pearl. We had called…read more6 other hospitals prior (because they were closer to us) in need of immediate care for our cat with FIP. The person on the phone heard about the symptoms our cat was having, and expressed to us that they were currently pretty slammed. She said "but you know what if you can get here we'll get him on supportive care right away". We jumped in the car immediately. We arrived and were immediately seen. Every member of the staff treated our boy like their own. They were so gentle, compassionate, and sensitive to the difficulty of the situation. Unfortunately at the end of the evening we had to euthanize our boy. The doctor was direct with us about whether he thought hospitalization would actually give our boy comfort or if it would just be prolonging his pain. And again after making that awful but necessary decision, every staff member was kind, gentle, and sensitive despite also being very busy with other important emergencies. From the very beginning we were comforted and taken care of by these veterinary professionals. It was still one of the hardest moments of our lives, but the staff made it as easy and comfortable as they possibly could have.

This place was very good with care for our fur baby the explained test and possible outcomes and I…read moreleft feeling informed and empowered. I would definitely recommend this location for your fur babies care.

My dog was itching nonstop. We had taken him to other vets and nothing worked. Came here, and the…read moreVeterinarian came through with a thorough examination/plan. Everything was explained well and my dog has improved 10-fold. Will continue to take my dog here. Staff was extremely friendly and understanding.

Do not take your dog there! They don't care about your dog they don't care about you. They just…read morewant the money! My dog suffered horribly he should've been referred to an animal hospital. It just soaked me up for $1500 of medication and my dog died overnight.!!

i brought my cat in thinking he had a UTI but turns out it was a bladder stone :(…read more as soon as we walked in, we were placed inside a waiting room and seen by the vet right away. the whole process was quick (less than 1 hour), and my cat was diagnosed immediately. i chose to have him undergo surgery for the bladder stone but the surgery was successful and he's currently at home recovering. the staff was very informative, caring, and kind. they let me spend time with my cat before i had to leave him overnight for the surgery and they called me with updates to let me know how the surgery went and how my cat was doing afterwards. they also prescribed me special cat food, which was a nice addition to the experience. i'm so thankful for the service we received

Staff was very professional and accommodating as I sought some assistance in administering…read moresubcutaneous fluids for my welsh terrier (non emergency). They were reasonably priced and delightful to deal with.

Can't express how grateful I am for this place. They went above and beyond in taking care of my…read morecat. They made sure I was informed daily of my cat's status and were a great resource when I had questions after I brought him home. Thank you for all your help.

I brought my dog here with an urgent corneal ulcer. They were upfront about the wait time, and in…read morefact brought us in earlier than expected. The care was outstanding, and my dog fell in love with one of the vet techs. She was instantly able to calm his anxiety. No one likes to be in an emergency situation with their pet, but AEC was great in their care and attention to my dog.

If your pet is in serious need of care, do not come here. You'll spend a lot of money just to end…read moreup having to put your pet down, and you'll have to pay for that too. I brought my cat here immediately after showing signs of discomfort. The initial diagnosis was related to my cats bladder and essentially kidney stones. I was advised the best treatment is to go into surgery immediately to drain the bladder, clean the urethra as well as shorten the urethra to prevent future complications. When going over the success rates of these types of procedures I was informed by the tech that in the eight years of working there, they'd never lost an animal during this procedure. She must've meant while performing surgery, because the next day on the check up, I was told my cat is experiencing kidney failure and there's no real solution to this except ending my cats discomfort. I understand these things happen but after taking a few days to process this, how this was handled by the staff there was just awful. During the initial diagnosis and discussion, I made sure I was to understand that the $2759.30 I would be spending would cover the entirety of the surgery and follow up visits. I was ensured that amount covers everything in regards to this visit and the follow up. Upon returning to pick up my cat later that evening after his hospitalization, another tech gave me a paper with an estimation of $542.89 for the follow up visit to be scheduled in two weeks. (I don't really have to worry about that anymore) Obviously, this was news to me but I don't really have an option if my cat was to live so I was willing to look past it due to my attachment to my lil guy. I was down to pay whatever. I was then told I would have another follow up the next morning just to ensure everything is fine. Surely this was included in the almost $3k I had spent earlier. It was not. I arrive back at the place of business the following day, and work with a vet I'm a bit more familiar with and we run the tests, and before going over all results, he did his due diligence and follows up with previous vet to go over options but he tells me that despite the previous vets optimism, he does not share the same sentiment as the procedure was effective, but the initial diagnosis was not 100% true to reality in a sense that they did not consider this all was a result of kidney failure. He advises me, best and most realistic route is to put my cat down or continue to run up the cost without a 100% guarantee he will survive and live comfortably. I decide it's best to just listen to him as he really doesn't seem confident we should keep pressing forward. We put my cat down and I'm handed an additional bill of $284.80 All expenses end up being $3054.10, it could have been $3302.19 should the cat have survived (I was only informed again of $2759.30 until AFTER the surgery) I was too depressed and a bit in shock to process the fact that I got swindled by this business. Despite liking to work with the second vet, as I've worked with them before with my dog, I really would never recommend anyone come here.

I took my cat to Towne and Country animal hospital and paid $250 on medication and exam including…read moreblood sample. My cat died the next day. If you love your pet do not go to this vet.

I can't say enough good things about this veterinary hospital. Every time we've been here, the…read moreentire staff has been kind, compassionate, and thorough. During Hazel's recent injury, they took the time to carefully evaluate her, explain everything clearly, and make sure she was comfortable. I truly appreciate the veterinarians and the entire team for their professionalism, care, and genuine concern for both pets and their owners. It brings so much peace of mind knowing they are there when you need them most.

I'm a shelter volunteer and Rover sitter, so I've been to many vets and ERs. I was really impressed…read morewith Affiliated. The wait was long and service was expensive, but that's unavoidable. What mattered to me was the customer service. I felt like all three people I interacted with were caring and explained things in plain terms, especially Dr. Lobkovich. I like that it is a little bit smaller, I knew that there were eyes on me while I was waiting and that nobody would lose track of us.

If I could give this staff 10 stars I would. They were so kind, loving, and caring of not only our…read morebaby, Maltese, Harley but they went above and beyond by treating us with the utmost respect and grace. Losing our sweet Harley was like losing our only child. This team of amazing people made a traumatic experience tolerable. Thank you all, and particularly Dr. Amanda Hitchcock, who assisted us with placing our baby in God's loving hands. We are forever grateful

I feel this place is all about money not about the care and compassion for the animals. My son…read moretook his 2 year old cat there because he ate a nerf dart. They charged him $800 just for an X-ray and fluids. Told him the cat needed surgery it was going to cost no more then $7,000 and no less then $4,500. Wouldn't work with him. So he had to leave with the cat. My son lives in Midland and went there because it was the only place he found that was open because of the holiday weekend. I have also had to take a few of my pets here and they are WAY overpriced. My dog threw a small bone up hole, which then caused her to vasovagal. We didn't know that's what was wrong with her, but I had already read reviews that they like to blame animals getting a hold of marijuana as reason for the pet to be sick. When we got there, which was around 4 PM. They took her in the back said they were gonna do some labs and an x-ray and then around 10 PM. Finally called us back. The first thing he asked is do you have marijuana in your house. I said no and he says well what we think happened is that she had vasovagal episode when she threw up. So $600 for them to keep her in a cage for hours to tell us that she vasovagaled and was fine.

I'm grateful they are available when the worst happens. They've taken good care of 2 of our dogs…read more We appreciate their help.

I would definitely not recommend this place, horrible customer service, they do not care about the…read morewell-being of animals. They only care about the money. I will never bring my animals to this place.