Excellent - prompt, very competent service, really appreciated their experience and care delivered…read more Grateful to have them in our area!

My cat went to AUC many times in the past year when my regular vet could not see her. Every single…read morething was above and beyond my expectations, every time. The convenient online Qtrac checkin and subsequent text communications avoided sitting around in an ER waiting room for hours. I knew exactly what was going on at all times and the visit summaries documented everything very well. We have now officially seen every tech, nurse, and doctor there, and each of them knocked my socks off. They acted with the highest level of care and compassion, and their way of discussing medical/technical topics is really unmatched from anywhere else we have been - and much less expensive than the ERs. Every time I left, I knew exactly what was done and exactly how to proceed with care when we got home, what to look for, and if needed, when I should come back or go to the ER. On Friday, Dr. Kate performed a second acupuncture treatment. I know a LOT about cat acupuncture now, and some herbal treatments that no other doctor had ever even mentioned before. She spoke fluently in these topics in a way that a beginner like me could easily understand. I left Friday knowing how long to wait for movement after the new herb before taking her back for an enema. That return visit the next day was fast and easy (at least it was for me) and Dr. G came out to counsel me on a couple other issues, too. I have never been rushed, I've always left with all of my questions answered and a path forward. I cannot say enough good things about Animal Urgent Center. I wish that they could be my regular vet...

I felt like everything was well explained from the initial phone call all the way to the actual…read moreappointment. The staff showed extreme care and compassion for our pet as well as for us. Sarah was so kind and friendly, she went above and beyond to check in with us, walk us back to the room, go over all information on what the appointment would look like, explain every and all process so we knew what to expect next, walk us out, and take GREAT care of our dog. It was our first time at OVRS so she made sure any and all questions were answered! Some even before we even had to ask! Dr. Sauerbrey was so incredibly kind, professional, and took her time explaining all of our options, giving her recommendations, but making sure at the end of the day our dog would have the best chances and best treatment possible. She was kind, empathetic, and so easy to work with. She answered all questions happily and was a joy to meet and work with. The amount of care and compassion the team has to make these appointments as comfortable as possible for pets and their caregivers

We are so grateful to Kage's hospital team for their compassion, professionalism, and care during…read morehis emergency. They acted quickly, kept us informed, and treated Kage with so much kindness. During such a scary and stressful time, knowing he was in caring and capable hands meant everything to us. Thank you to the entire team for taking such great care of our sweet Kage.

So, I inherited a cat last October from a friend of my moms who was needing to rehome him. She took…read morereally good care of him and he adjusted well to his new home with us. He was in good health for being 9 years old which is still young for cats and their lifespan. While I was at work, the cat had a medical emergency and I needed to come home to take my cat in immediately. I called my vet and they said they could squeeze him in an hour and a half later, but my baby needed immediate attention. I called Blue Pearl because A) I've had emergency services with them before (at their Southfield location) and B) they could take him immediately. So, off to Blue Pearl I went. Walking in I was greeted by the receptionist who was familiar with me since I had spoken with her on the phone previously. They took Kopi back for an exam and sat me in an exam room while this happened. The vet tech took our information and eventually the doctor came in to give us the grim news. Kopi had an aortic thrombosis and there was no way to save him. Euthanasia was the route we were recommended, and after a TON of crying and questions, we prepared ourselves for the situation. The staff was super professional, considering the circumstances for us. We were escorted to a special room to spend our final moments with Kopi and say our goodbyes. Eventually, they brought him in all wrapped up and ready to go. Here's my only complaint: They said he was going to be sedated with morphine but it did not appear that he was well medicated and clearly in pain. If he was medicated, he was still extremely uncomfortable which made saying goodbye even more difficult. We couldn't really hold him because it hurt him to much. (the condition he passed from is painful for the cat.) I wish they had given him a little more sedation to make it easier for us and comfortable for the cat. We said our goodbyes and the doctor came in to administer the medication. We got a paw print and paid the bill and off we went. I know sometimes things don't go as planned with pets for both the medical professionals and the owners like me, but you have to do what's best for the pet. It hurts my heart to watch them suffer regardless of the circumstances. Will I use Blue Pearl again? absolutely. They have saved the day for me twice now, and even though it's a bit more expensive than my regular vet, they got me in right away and handled the business even when it's not the outcome anybody wants.

On Tuesday night in the middle of the worst night of our lives, we called Blue Pearl. We had called…read more6 other hospitals prior (because they were closer to us) in need of immediate care for our cat with FIP. The person on the phone heard about the symptoms our cat was having, and expressed to us that they were currently pretty slammed. She said "but you know what if you can get here we'll get him on supportive care right away". We jumped in the car immediately. We arrived and were immediately seen. Every member of the staff treated our boy like their own. They were so gentle, compassionate, and sensitive to the difficulty of the situation. Unfortunately at the end of the evening we had to euthanize our boy. The doctor was direct with us about whether he thought hospitalization would actually give our boy comfort or if it would just be prolonging his pain. And again after making that awful but necessary decision, every staff member was kind, gentle, and sensitive despite also being very busy with other important emergencies. From the very beginning we were comforted and taken care of by these veterinary professionals. It was still one of the hardest moments of our lives, but the staff made it as easy and comfortable as they possibly could have.

My dog was itching nonstop. We had taken him to other vets and nothing worked. Came here, and the…read moreVeterinarian came through with a thorough examination/plan. Everything was explained well and my dog has improved 10-fold. Will continue to take my dog here. Staff was extremely friendly and understanding.

Typical trickery from a narcissist. The vet (Lauren L.) treats you great the first one or two times…read moreyou see her (fake) and then she expects you to do whatever she tells you (about non critical things for money). When she sees that you can think for yourself then she starts ignoring your emails, taking your kindness for weakness, trying to make you worship the ground she walks on so she can get what she wants and when you see her after the first few times she comes off rude and says atrocious things to you. Gaslighting, manipulating and dominating. Just because someone wears a title it does not make them a normal person. Laura L. is VERY controlling and if you do not kiss her butt she will dump your pets with no thought of how this may affect them. A serious pet lover would never do this to your dog. She left ours with no post treatment because we would not refer to her as Dr. and called her by her first name in an email. She got seriously narcissistically injured by this and other things as well. No time for fools. They just really do not care about you or your pets. Its all about their EGO and $$$. We were shocked that this happened at this practice. We had high hopes but we are very disappointed in this vet. Nice front desk staff though. Gotta give some of them kudos! The problem with so many people today is they want blind trust and don't think they have to earn it. They do this and need to move quickly so you can't see how phony they are. It is a set up you want to avoid. These are our pets we are talking about. Screwed up people have no business near our pets! Always standing like Dr. Evil rubbing the bottom lip with the thumb and forefinger trying to come up with the next manipulation tactic. I do not want somebody this sinister near my pets! I will admit I was SHOCKED but then again I see right through people. Been a target all my life and you cannot fool me. Nice try though! Really did our best to work with her. Even let a few red flags go by. Can't do that with these types. They escalate everything and they insist on full power & control. Not happening. We have a new vet the same day and are looking forward to moving on. Should have dumped her awhile back but we are just too nice at times. God rewards your patience with these types.

Staff was very professional and accommodating as I sought some assistance in administering…read moresubcutaneous fluids for my welsh terrier (non emergency). They were reasonably priced and delightful to deal with.

I brought my cat in over life threatening symptoms. I was left inside of a room for a full two…read morehours, and not a single person came in to examine my cat. No one checked in, no updates were given, and multiple people came and left while i sat and waited. The receptionist was very nice, but I wasted precious time I could've spent elsewhere. PLEASE dont go here especially if you are non-white.

Our 17 year old cat Lilly had been diagnosed with cancer a year and a half ago. She was doing OK…read moreuntil four or five months ago when she started to decline more rapidly. We took her to the vet again who told us that Lilly had a tumor near her bladder. In the last couple weeks she declined even more and was not eating or drinking very much and had vomited bile a couple times. We took her to the vet again who said she was dehydrated and recommended that we bring her to AEC for treatment. When we got to AEC, they developed a treatment plan for IV fluids and the first step was bloodwork. We were hopeful that Lilly would improve with IV fluids and we would be able to take her home. Sadly, the bloodwork showed that IV fluids were not a viable path given Lilly's condition and that there were no other treatment options. We wanted to take her home, but the doctor advised against that because it would prolong Lilly's suffering. At the doctor's recommendation, we made the excruciating decision to put Lilly down. Although this experience was devastating and traumatizing for us, we can't say enough good things about AEC, from the front desk staff to the vet techs to the doctor. Everyone was so sincerely compassionate and caring and empathetic. Dr. Brink, was outstanding. She gave a detailed explanation of Lilly's condition and the blood test results. We were very impressed by her clinical knowledge and expertise and are very grateful that Lilly was in her care. We appreciated her genuine compassion. About a week after we were there, we received a lovely card signed by each staff member with individual personal notes expressing sympathy for the loss of Lilly. We are so touched by this gesture and have the card displayed on a shelf in our living room with other keepsake items and pictures of Lilly. We strongly recommend AEC if your pet needs care. Even though we lost Lilly, we do take comfort in knowing that we brought her to a place where she was cared for as well as possible in the last hours of her life by such an excellent team.

Great place. Had to take my sister's rat here during an emergency & the staff was so beyond kind &…read moreon top of it. Felt very reassured & taken care of throughout the whole experience! Thank you to the lovely team

I had a little emergency with one of my fur babies. She got her nail hooked and tore it off. I…read morejumped on google and Towne and Country was the closest place open. I gave them a call and they said to bring her in right away. We got there and there were a few other emergencies they were dealing woth. I waited about a half hour and that was ok because Lola was in no major pain at that time. She was bleeding, but when your nail is ripped off, what do you expect? My one complaint was that they seemed almost too lax that Lola was getting blood all over. I was told not to worry that they would clean it up. We went back to the room, then vet came in right away and took and look, then shared the plan. They took her in back and 10 minutes later she came out woth her paw all cleaned and wrapped. I felt very happy with how clear the vet was in regards to the treatment and her care she was receiving. I could hear the staff in the back talking to her and comforting her as they gave care. They didn't try to get me to run extra tests or provide extra services so when it was time to checkout, the cost was half the price of the last time this happened and we took her to a different ER vet. It was such a relief as these times are tough. I was very happy with this place and will likely Make it our regular vet! Thank you!

They don't answer the phone anymore. I didn't call to be…read moreput on hold and forgotten. My elderly cat Morris is counting on me for care. Towne & Country does NOT care. The service has disappeared along with compassion for your pet. There are kind hard working veterinarians who deserve your business. Don't give your money to these scheisters from New York. Meow

I'm a shelter volunteer and Rover sitter, so I've been to many vets and ERs. I was really impressed…read morewith Affiliated. The wait was long and service was expensive, but that's unavoidable. What mattered to me was the customer service. I felt like all three people I interacted with were caring and explained things in plain terms, especially Dr. Lobkovich. I like that it is a little bit smaller, I knew that there were eyes on me while I was waiting and that nobody would lose track of us.

I can't say enough good things about this veterinary hospital. Every time we've been here, the…read moreentire staff has been kind, compassionate, and thorough. During Hazel's recent injury, they took the time to carefully evaluate her, explain everything clearly, and make sure she was comfortable. I truly appreciate the veterinarians and the entire team for their professionalism, care, and genuine concern for both pets and their owners. It brings so much peace of mind knowing they are there when you need them most.

I feel this place is all about money not about the care and compassion for the animals. My son…read moretook his 2 year old cat there because he ate a nerf dart. They charged him $800 just for an X-ray and fluids. Told him the cat needed surgery it was going to cost no more then $7,000 and no less then $4,500. Wouldn't work with him. So he had to leave with the cat. My son lives in Midland and went there because it was the only place he found that was open because of the holiday weekend. I have also had to take a few of my pets here and they are WAY overpriced. My dog threw a small bone up hole, which then caused her to vasovagal. We didn't know that's what was wrong with her, but I had already read reviews that they like to blame animals getting a hold of marijuana as reason for the pet to be sick. When we got there, which was around 4 PM. They took her in the back said they were gonna do some labs and an x-ray and then around 10 PM. Finally called us back. The first thing he asked is do you have marijuana in your house. I said no and he says well what we think happened is that she had vasovagal episode when she threw up. So $600 for them to keep her in a cage for hours to tell us that she vasovagaled and was fine.

If I could give this staff 10 stars I would. They were so kind, loving, and caring of not only our…read morebaby, Maltese, Harley but they went above and beyond by treating us with the utmost respect and grace. Losing our sweet Harley was like losing our only child. This team of amazing people made a traumatic experience tolerable. Thank you all, and particularly Dr. Amanda Hitchcock, who assisted us with placing our baby in God's loving hands. We are forever grateful

I would definitely not recommend this place, horrible customer service, they do not care about the…read morewell-being of animals. They only care about the money. I will never bring my animals to this place.

Two times with two different dogs, this Veterinary Hospital has taken care of my dogs when my vet…read morewas unable to get them in. One was the middle of the night where my elderly dog (17) was suffering and in pain. They were very compassionate and gentle with her. Just recently they took care of my puppy who had a bowel obstruction and needed surgery to get out the object. They explained everything in great detail and kept in constant contact with me on the progress. My puppy is home and doing well. When I was in to pick up my puppy up someone rushed in with an emergency. They handled everything swiftly, professionally and with care. I would highly recommend this place. They saved my dogs life.