Excellent - prompt, very competent service, really appreciated their experience and care delivered…read more Grateful to have them in our area!

My cat went to AUC many times in the past year when my regular vet could not see her. Every single…read morething was above and beyond my expectations, every time. The convenient online Qtrac checkin and subsequent text communications avoided sitting around in an ER waiting room for hours. I knew exactly what was going on at all times and the visit summaries documented everything very well. We have now officially seen every tech, nurse, and doctor there, and each of them knocked my socks off. They acted with the highest level of care and compassion, and their way of discussing medical/technical topics is really unmatched from anywhere else we have been - and much less expensive than the ERs. Every time I left, I knew exactly what was done and exactly how to proceed with care when we got home, what to look for, and if needed, when I should come back or go to the ER. On Friday, Dr. Kate performed a second acupuncture treatment. I know a LOT about cat acupuncture now, and some herbal treatments that no other doctor had ever even mentioned before. She spoke fluently in these topics in a way that a beginner like me could easily understand. I left Friday knowing how long to wait for movement after the new herb before taking her back for an enema. That return visit the next day was fast and easy (at least it was for me) and Dr. G came out to counsel me on a couple other issues, too. I have never been rushed, I've always left with all of my questions answered and a path forward. I cannot say enough good things about Animal Urgent Center. I wish that they could be my regular vet...

Save yourself the time and headache of "shopping" around: This is ONLY place you want to take your…read morefurry loved one. Due to my sweet senior dog's proclivity for medical mysteries in the past year and a half, we've now sought care with OVRS three times (for three different reasons). Three times, they've saved my heart dog. And here's the thing: They do it all with a level of care, patience, warmth and professionalism that I've never experienced *anywhere* else, not just in the veterinary world. With so many emotional pet parents, their jobs must be unimaginably difficult and heartbreaking at times. But I've never seen anyone have a bad day, never felt rushed with my questions (and believe me, I had SO MANY), and never felt anything less than the only and most important person in the hospital, no matter how crowded the waiting room area was. This time around, Hurley had a hygroma that ruptured and turned necrotic, which needed a pretty extensive surgery, a skin flap and many, many staples. Drs. Fidell and Greene were excellent at intake, quickly diagnosing an issue that had baffled my local vet and sent us there in the first place. Dr. Greene managed to get me a surgical consult the same day, and although the surgeon's schedule was packed, they somehow found room the next week for my Hurley's procedure. Dr. McDonald-Lynch did the most incredible job with the incisions; her surgery is ART. I was prepared for the worst when I went to pick him up, and I was stunned by how good everything looked, less than one day after she cut open nearly his entire backside, removed the affected area and sutured him back together. How she and her team made what to me seemed like a pretty major surgery seem almost routine blew me away. I got texts from the operating suite from a wonderful surgical nurse named Alanna ("He's doing great under anesthesia!") and a photo immediately after. Later on that evening, I also received a text with a picture of my guy resting comfortably and smiling with the cutest sunflower blanky in his "room" for the night. You can call 24 hours a day and someone will update you like they have all the time in the world. You *can* schedule a visit, but the nurses in the back will love your pet like they are their own, and after our initial experience at OVRS, this helicopter dog mom had zero anxiety or need to make sure in person that her fur kid was OK. The receptionists talked to him over the counter while we waited, and even came out when it was slow to pet him. I watched more than one vet tech deal with a distraught owner with grace that would humble Mother Theresa. No one lost their cool or was anything but pacifying and kind and professional to a degree that made me want to stand up and clap for them. That CANNOT be easy. And the hugs! If you're a hugger, this is your place. A receptionist came around the counter to hug me when I was tearful about how I'd be able to afford the procedure. Alanna had a warm hand on my shoulder when she explained difficult things. Dr. McDonald-Lynch's eyes are so kind and her smile so genuine. Drs. Fidell and Greene were Johnny-on-the-spot with tissues and comforting words. Everything is so heartfelt and pure that it's hard to believe these people often only meet people like me on some of the worst days of their lives. All of the "extras" like that make a world of difference to someone who's stricken about leaving their beloved family member overnight (or for several days) in a stranger's care. These vets and their team are the best in the area, and it's not even close. They came to me with a Plan A, a backup plan if things went awry, and a backup plan for that backup plan, so I never had to panic if things weren't perfect at the first try ... but thank God and these people, they were. I know Hurley won't be around forever no matter what I do, but it's so, so important to my mental health that, at the end of our journey together, I can tell myself that I did everything possible for him. If this visit would have ended differently, I would still be able to have peace through my grief that I gave him the best possible chance by bringing him to OVRS. There wouldn't be any thoughts of, "What if I'd taken him somewhere else?" If he hadn't been saved there, he couldn't have been saved anywhere. I thank God and the folks at OVRS for saving my Hurley, but even if there was nothing to be done, I would still stand on everything I said above so that someone like you could hopefully understand just what kind of wonderful they have at this hospital. When it comes to your furbaby's life, don't waste precious time anywhere else. This place is the ONLY place you want to be.

Excellent care for an emergency situation with my dog. The turnaround time on a Saturday afternoon…read morewas very quick considering it was an emergency.

Thank you to all the staff at Blue Pearl! On Thanksgiving…read moreday, we had to take Bubo, Our sixteen year old Pomeranian to BluePearl since her primary veterinary clinic was closed. She had multiple seizures, so we rushed her into the emergency room, explained her symptoms and what was currently happening; the Vet tech immediately took Bubo into a room for observation, testing and a blood drawl. As we waited, we filled out paperwork, the staff in the waiting room were all very friendly and helpful. We appreciated their hospitality, providing coffee, and tea and the wait time was reasonable, considering it was an holiday and they were busy. Eventually, the Dr. Christopher Kuechle, DVM Attending Doctor, kindly explained Bubo's condition, results of the testing and treatment options. We chose to start her on anti seizure medication, hoping that she would respond to treatment. Although the next day, my family and I lost our precious Bubo, at least we tried, gave the meds a chance, had closure, and said our final goodbyes. We are grateful to Blue Pearl for their professionalism, service and support of our furry family member, who we lost, but will always have a special place in our hearts. Sincerely, L

This place was very good with care for our fur baby the explained test and possible outcomes and I…read moreleft feeling informed and empowered. I would definitely recommend this location for your fur babies care.

My dog was itching nonstop. We had taken him to other vets and nothing worked. Came here, and the…read moreVeterinarian came through with a thorough examination/plan. Everything was explained well and my dog has improved 10-fold. Will continue to take my dog here. Staff was extremely friendly and understanding.

I called in AM 3.22.2026 to inquire if a rescue cat just caught could be brought in to evaluate if…read moreit may be nursing or pregnant and to have Revolution applied for worms / fleas (safe if it is pregnant.) I spoke with a staff personnel named Edith and find this individual brass and lacking thoughtful conduct as she was obnoxious on the phone and had a knowledge deficit regarding the care of helpless, stray animals that need to be rescued. When staff personnel speaks in the mannerism I was spoken to - tells you what you're looking forward to from this business is not going to be good. This place may be really "tacky" in regards to veterinary care / preactice. Go elsewhere to be safe for your furry friends! From an RN.

We had to take our 5 month old puppy in after ingesting an unknown substance. The staff were…read moreincredibly welcoming, knowledgeable and the facility was clean with a supportive environment. We had a diagnosis within 15 minutes and were taken care of and on our way home within an hour. They earned our trust quickly. We highly recommend, and thank you again to the staff for helping our puppy so quickly.

Unfortunately, I lost my 12 year old Yorkie after bringing her here to find out what was happening…read more The staff were really caring and extremely friendly and over-the-top considerate. You know you have animal lovers taking care of your fur-babies when they are willing to do everything they can. Thank you for taking care of us.

Waits are extremely long and you will feel absolutely forgotten about, even when case load seems…read morereasonable to not have to be waiting for hours. 8 hours or more.....at least 4 hours to even be checked out and added to getting treatment.

Can't express how grateful I am for this place. They went above and beyond in taking care of my…read morecat. They made sure I was informed daily of my cat's status and were a great resource when I had questions after I brought him home. Thank you for all your help.

I had a little emergency with one of my fur babies. She got her nail hooked and tore it off. I…read morejumped on google and Towne and Country was the closest place open. I gave them a call and they said to bring her in right away. We got there and there were a few other emergencies they were dealing woth. I waited about a half hour and that was ok because Lola was in no major pain at that time. She was bleeding, but when your nail is ripped off, what do you expect? My one complaint was that they seemed almost too lax that Lola was getting blood all over. I was told not to worry that they would clean it up. We went back to the room, then vet came in right away and took and look, then shared the plan. They took her in back and 10 minutes later she came out woth her paw all cleaned and wrapped. I felt very happy with how clear the vet was in regards to the treatment and her care she was receiving. I could hear the staff in the back talking to her and comforting her as they gave care. They didn't try to get me to run extra tests or provide extra services so when it was time to checkout, the cost was half the price of the last time this happened and we took her to a different ER vet. It was such a relief as these times are tough. I was very happy with this place and will likely Make it our regular vet! Thank you!

If your pet is in serious need of care, do not come here. You'll spend a lot of money just to end…read moreup having to put your pet down, and you'll have to pay for that too. I brought my cat here immediately after showing signs of discomfort. The initial diagnosis was related to my cats bladder and essentially kidney stones. I was advised the best treatment is to go into surgery immediately to drain the bladder, clean the urethra as well as shorten the urethra to prevent future complications. When going over the success rates of these types of procedures I was informed by the tech that in the eight years of working there, they'd never lost an animal during this procedure. She must've meant while performing surgery, because the next day on the check up, I was told my cat is experiencing kidney failure and there's no real solution to this except ending my cats discomfort. I understand these things happen but after taking a few days to process this, how this was handled by the staff there was just awful. During the initial diagnosis and discussion, I made sure I was to understand that the $2759.30 I would be spending would cover the entirety of the surgery and follow up visits. I was ensured that amount covers everything in regards to this visit and the follow up. Upon returning to pick up my cat later that evening after his hospitalization, another tech gave me a paper with an estimation of $542.89 for the follow up visit to be scheduled in two weeks. (I don't really have to worry about that anymore) Obviously, this was news to me but I don't really have an option if my cat was to live so I was willing to look past it due to my attachment to my lil guy. I was down to pay whatever. I was then told I would have another follow up the next morning just to ensure everything is fine. Surely this was included in the almost $3k I had spent earlier. It was not. I arrive back at the place of business the following day, and work with a vet I'm a bit more familiar with and we run the tests, and before going over all results, he did his due diligence and follows up with previous vet to go over options but he tells me that despite the previous vets optimism, he does not share the same sentiment as the procedure was effective, but the initial diagnosis was not 100% true to reality in a sense that they did not consider this all was a result of kidney failure. He advises me, best and most realistic route is to put my cat down or continue to run up the cost without a 100% guarantee he will survive and live comfortably. I decide it's best to just listen to him as he really doesn't seem confident we should keep pressing forward. We put my cat down and I'm handed an additional bill of $284.80 All expenses end up being $3054.10, it could have been $3302.19 should the cat have survived (I was only informed again of $2759.30 until AFTER the surgery) I was too depressed and a bit in shock to process the fact that I got swindled by this business. Despite liking to work with the second vet, as I've worked with them before with my dog, I really would never recommend anyone come here.

If you value your pet, whether doggy or kitty -than cost is not a factor for exceptional pet care…read moreand emergency services. Last night the cost was just under $500. We'd been there before when I did become dreading potential large credit card debt but the Veterinarian and All staff had been professional, knowledgeable and concerned about this same cat. She allowed me to choose not to keep her there overnight as I realized after her treatment I could comfort her at home. And then take her to her regular vet practice with extensive blood work/test results.

we took our dog Belle here for seizures. They did an amazing job caring for her, walking us through…read moreoptions, and just being there for us during this time! great work

If I could give this staff 10 stars I would. They were so kind, loving, and caring of not only our…read morebaby, Maltese, Harley but they went above and beyond by treating us with the utmost respect and grace. Losing our sweet Harley was like losing our only child. This team of amazing people made a traumatic experience tolerable. Thank you all, and particularly Dr. Amanda Hitchcock, who assisted us with placing our baby in God's loving hands. We are forever grateful

This horrible place should be shut down; the positive reviews must be family members or staff,…read moreowners, or people paid to post the review. The only thing this facility cares about is money. Your animal is not a pet or a member of your family. The only thing they give a f--- about is money. I am basing this on an experience with them about eight years ago and another a month ago where I ended up not walking in the door because the conversation, as I was on the phone with them from the parking lot started out the same. I was NOT loosing another animal because they would not listen to my special needs animals requirements.

Two times with two different dogs, this Veterinary Hospital has taken care of my dogs when my vet…read morewas unable to get them in. One was the middle of the night where my elderly dog (17) was suffering and in pain. They were very compassionate and gentle with her. Just recently they took care of my puppy who had a bowel obstruction and needed surgery to get out the object. They explained everything in great detail and kept in constant contact with me on the progress. My puppy is home and doing well. When I was in to pick up my puppy up someone rushed in with an emergency. They handled everything swiftly, professionally and with care. I would highly recommend this place. They saved my dogs life.

I'm grateful they are available when the worst happens. They've taken good care of 2 of our dogs…read more We appreciate their help.