Our 17 year old cat Lilly had been diagnosed with cancer a year and a half ago. She was doing OK…read moreuntil four or five months ago when she started to decline more rapidly. We took her to the vet again who told us that Lilly had a tumor near her bladder. In the last couple weeks she declined even more and was not eating or drinking very much and had vomited bile a couple times. We took her to the vet again who said she was dehydrated and recommended that we bring her to AEC for treatment. When we got to AEC, they developed a treatment plan for IV fluids and the first step was bloodwork. We were hopeful that Lilly would improve with IV fluids and we would be able to take her home. Sadly, the bloodwork showed that IV fluids were not a viable path given Lilly's condition and that there were no other treatment options. We wanted to take her home, but the doctor advised against that because it would prolong Lilly's suffering. At the doctor's recommendation, we made the excruciating decision to put Lilly down. Although this experience was devastating and traumatizing for us, we can't say enough good things about AEC, from the front desk staff to the vet techs to the doctor. Everyone was so sincerely compassionate and caring and empathetic. Dr. Brink, was outstanding. She gave a detailed explanation of Lilly's condition and the blood test results. We were very impressed by her clinical knowledge and expertise and are very grateful that Lilly was in her care. We appreciated her genuine compassion. About a week after we were there, we received a lovely card signed by each staff member with individual personal notes expressing sympathy for the loss of Lilly. We are so touched by this gesture and have the card displayed on a shelf in our living room with other keepsake items and pictures of Lilly. We strongly recommend AEC if your pet needs care. Even though we lost Lilly, we do take comfort in knowing that we brought her to a place where she was cared for as well as possible in the last hours of her life by such an excellent team.

This place used to be great, I don't know what happened. They did take care of my pet, but the…read moredoctor was cold. She gave me bad news about my pet like he was a dry-clean shirt that lost its buttons.

I felt like everything was well explained from the initial phone call all the way to the actual…read moreappointment. The staff showed extreme care and compassion for our pet as well as for us. Sarah was so kind and friendly, she went above and beyond to check in with us, walk us back to the room, go over all information on what the appointment would look like, explain every and all process so we knew what to expect next, walk us out, and take GREAT care of our dog. It was our first time at OVRS so she made sure any and all questions were answered! Some even before we even had to ask! Dr. Sauerbrey was so incredibly kind, professional, and took her time explaining all of our options, giving her recommendations, but making sure at the end of the day our dog would have the best chances and best treatment possible. She was kind, empathetic, and so easy to work with. She answered all questions happily and was a joy to meet and work with. The amount of care and compassion the team has to make these appointments as comfortable as possible for pets and their caregivers

Save yourself the time and headache of "shopping" around: This is ONLY place you want to take your…read morefurry loved one. Due to my sweet senior dog's proclivity for medical mysteries in the past year and a half, we've now sought care with OVRS three times (for three different reasons). Three times, they've saved my heart dog. And here's the thing: They do it all with a level of care, patience, warmth and professionalism that I've never experienced *anywhere* else, not just in the veterinary world. With so many emotional pet parents, their jobs must be unimaginably difficult and heartbreaking at times. But I've never seen anyone have a bad day, never felt rushed with my questions (and believe me, I had SO MANY), and never felt anything less than the only and most important person in the hospital, no matter how crowded the waiting room area was. This time around, Hurley had a hygroma that ruptured and turned necrotic, which needed a pretty extensive surgery, a skin flap and many, many staples. Drs. Fidell and Greene were excellent at intake, quickly diagnosing an issue that had baffled my local vet and sent us there in the first place. Dr. Greene managed to get me a surgical consult the same day, and although the surgeon's schedule was packed, they somehow found room the next week for my Hurley's procedure. Dr. McDonald-Lynch did the most incredible job with the incisions; her surgery is ART. I was prepared for the worst when I went to pick him up, and I was stunned by how good everything looked, less than one day after she cut open nearly his entire backside, removed the affected area and sutured him back together. How she and her team made what to me seemed like a pretty major surgery seem almost routine blew me away. I got texts from the operating suite from a wonderful surgical nurse named Alanna ("He's doing great under anesthesia!") and a photo immediately after. Later on that evening, I also received a text with a picture of my guy resting comfortably and smiling with the cutest sunflower blanky in his "room" for the night. You can call 24 hours a day and someone will update you like they have all the time in the world. You *can* schedule a visit, but the nurses in the back will love your pet like they are their own, and after our initial experience at OVRS, this helicopter dog mom had zero anxiety or need to make sure in person that her fur kid was OK. The receptionists talked to him over the counter while we waited, and even came out when it was slow to pet him. I watched more than one vet tech deal with a distraught owner with grace that would humble Mother Theresa. No one lost their cool or was anything but pacifying and kind and professional to a degree that made me want to stand up and clap for them. That CANNOT be easy. And the hugs! If you're a hugger, this is your place. A receptionist came around the counter to hug me when I was tearful about how I'd be able to afford the procedure. Alanna had a warm hand on my shoulder when she explained difficult things. Dr. McDonald-Lynch's eyes are so kind and her smile so genuine. Drs. Fidell and Greene were Johnny-on-the-spot with tissues and comforting words. Everything is so heartfelt and pure that it's hard to believe these people often only meet people like me on some of the worst days of their lives. All of the "extras" like that make a world of difference to someone who's stricken about leaving their beloved family member overnight (or for several days) in a stranger's care. These vets and their team are the best in the area, and it's not even close. They came to me with a Plan A, a backup plan if things went awry, and a backup plan for that backup plan, so I never had to panic if things weren't perfect at the first try ... but thank God and these people, they were. I know Hurley won't be around forever no matter what I do, but it's so, so important to my mental health that, at the end of our journey together, I can tell myself that I did everything possible for him. If this visit would have ended differently, I would still be able to have peace through my grief that I gave him the best possible chance by bringing him to OVRS. There wouldn't be any thoughts of, "What if I'd taken him somewhere else?" If he hadn't been saved there, he couldn't have been saved anywhere. I thank God and the folks at OVRS for saving my Hurley, but even if there was nothing to be done, I would still stand on everything I said above so that someone like you could hopefully understand just what kind of wonderful they have at this hospital. When it comes to your furbaby's life, don't waste precious time anywhere else. This place is the ONLY place you want to be.

Everything went well! My new vet. Daisy had an echocardiogram and she doesn't need medication. Our…read morevet was wonderful! We'll be back!

I called our normal vet and they said they would call us back and they never did. I called six…read moredifferent places near us and none of them could help (not their fault I know) They can only help so many at once. I was referred to Dixie Vets and called and they told us to come right away. When we arrived the inside was clean and smelled wonderful. They offered us water and coffee multiple times also which was very nice. All of this is extra and nothing they have to do, but still do it. That tells me a lot about them. The receptionist was excellent and you could feel that she cared. She actually got up and walked to our room. I have never had a receptionist do that. The veterinarian technician came in shortly after and she was also amazing. Once again you could feel that she cared about our cat. I actually thought she was the veterinarian. She was really nice and comforting. The veterinarian came in after and (I know I keep repeating myself, but this is a good thing) She was amazing. She was very gentle and compassionate with our cat. She was upfront with the cost and gave us a couple choices. I can normally read people very well and it is easy to see if someone is genuine or not. They were all truly genuine. It is doctors like her and people like the receptionist and vet tech that can help or hurt the reviews and if you are coming back or not. The old vet is about 8 minutes away and Dixie is about 30 minutes away. We will be coming back to Dixie without a second thought. I recommend anyone looking for help to go to Dixie Veterinary Hospital.

If MedVet hadn't discovered the reason behind my kitten's physical emergency, my 7-month-old,…read more"Tabs," would have died! MedVet's Team wasted no time. They found a very long piece of string wrapped around the base of his tongue. The remainder of the string was found in a clump in his intestines. Surgery was the only way to save my kitten's life. The Team's prompt action and expertise ensured success. Tabs came home with us the next day. He's resting quietly now. He's on his way to a speedy recovery and a long future alongside me. I am eternally grateful to MedVet Commerce for saving my precious Tabs!

My dog had been being treated by our regular vet for a few weeks for an eye infection that wasn't…read moreimproving. Our vet thought something else was going on and recommended we get a CT scan. Went to MedVet on the recommendation of a second vet, and was pleasantly surprised by how efficient, fast, and caring the staff and doctor were. My darling was diagnosed with cancer behind one of his eyes and into his sinuses. Surgery was a possibility but I ultimately decided not to put my baby through something that would be traumatizing for him, ans my baby will be going over the Rainbow Bridge this weekend, with the help of Dr. John from Peaceful Paws. HIGHLY RECOMMEND MedVet!

They took such good care of my 4 month old Newfoundland puppy! The night before he went to a…read moreseparate emergency vet due to vomiting, no bowel movements and complete change of behavior. The next day I needed to get another X-Ray done to figure out the root of the problem and possible surgery. I called multiple different places that said they couldn't do anything on such short notice until Highland Veterinary Hospital! They were able to get him in right away for X-Rays and even performed surgery on my poor puppy the same day! Everyone is extremely nice, helpful and around great. They probably saved my boys life because if we had waited any longer for surgery there would have been more damage to his intestines and stomach. We will be using this location as his primary vet from now on.

The Dr. Begin was very patient and caring when he helped my dog Sammy with a sore paw.read more

If you are looking for a vet who will show compassion not only throughout your pet's life but also…read moreduring one of the hardest days you'll ever face, I encourage you to carefully consider your options. Based on our experience, I would recommend considering VCA BRIGHTON ANIMAL HOSPITAL before here. This review is not simply about the heartbreaking loss of our dog. It is about how this vet treated our family during one of the most difficult moments we have ever experienced. Our dog was a patient here for years. We adopted him as a senior dog, knowing his medical needs would likely increase with age. Throughout that time, we invested thousands of dollars to ensure he had the best quality of life possible, only because we understood that was the only option. During the final months of his life, we were at this clinic monthly, if not more often. Everyone knew our dog. As his condition declined, getting him into a vehicle became extremely difficult. We made the painful decision to provide him with a peaceful, in-home euthanasia through a hospice service. We elected to have his cremated remains delivered to Towne & Country for pickup because the hospice provider routinely works with this clinic. When we called Towne & Country to ask if his ashes had arrived, we were told they had not and that we would be contacted when they did. After following up directly with the crematory, we were shocked to learn that Towne & Country had REJECTED delivery. The crematory informed us that when they contacted the clinic to clarify, they were given a "hard no." Unable to understand why this would happen, I drove to the vet in person. I was told that because our dog had not been euthanized by Towne & Country, they would not accept delivery of his ashes, even though he had been an established patient there for years and had received extensive treatment from this practice throughout the final chapter of his life. At a time when compassion should matter most, this response was devastating. We were already grieving the loss of our beloved dog, and instead of being met with empathy, we were left scrambling to figure out how we were going to bring him home one last time. To make matters worse, while I was visibly upset trying to understand the situation, a member of the front desk staff laughed at my reaction. This experience also reflected a broader pattern that we experienced during our dog's care there. When we sought a second opinion, Towne & Country was unwilling to send his medical records to another veterinary practice. Every pet owner deserves the ability to seek another professional opinion without added obstacles. I understand that every veterinary practice has policies. However, policies should never come at the expense of compassion, communication, or basic empathy, especially for long-standing clients experiencing profound loss. A simple conversation or willingness to help us navigate the situation would have made all the difference. This experience permanently changed how I view this practice. Losing a pet is painful enough. No family should have to endure additional heartbreak simply trying to bring their beloved companion home one last time. I rarely write negative reviews because I know every business can have an off day. Unfortunately, this was not a minor inconvenience, it was one of the most important moments of our lives, and Towne & Country failed us when compassion mattered most. VCA Brighton Animal Hospital was amazing. We wish we would've had his ashes brought there.

If your pet is in serious need of care, do not come here. You'll spend a lot of money just to end…read moreup having to put your pet down, and you'll have to pay for that too. I brought my cat here immediately after showing signs of discomfort. The initial diagnosis was related to my cats bladder and essentially kidney stones. I was advised the best treatment is to go into surgery immediately to drain the bladder, clean the urethra as well as shorten the urethra to prevent future complications. When going over the success rates of these types of procedures I was informed by the tech that in the eight years of working there, they'd never lost an animal during this procedure. She must've meant while performing surgery, because the next day on the check up, I was told my cat is experiencing kidney failure and there's no real solution to this except ending my cats discomfort. I understand these things happen but after taking a few days to process this, how this was handled by the staff there was just awful. During the initial diagnosis and discussion, I made sure I was to understand that the $2759.30 I would be spending would cover the entirety of the surgery and follow up visits. I was ensured that amount covers everything in regards to this visit and the follow up. Upon returning to pick up my cat later that evening after his hospitalization, another tech gave me a paper with an estimation of $542.89 for the follow up visit to be scheduled in two weeks. (I don't really have to worry about that anymore) Obviously, this was news to me but I don't really have an option if my cat was to live so I was willing to look past it due to my attachment to my lil guy. I was down to pay whatever. I was then told I would have another follow up the next morning just to ensure everything is fine. Surely this was included in the almost $3k I had spent earlier. It was not. I arrive back at the place of business the following day, and work with a vet I'm a bit more familiar with and we run the tests, and before going over all results, he did his due diligence and follows up with previous vet to go over options but he tells me that despite the previous vets optimism, he does not share the same sentiment as the procedure was effective, but the initial diagnosis was not 100% true to reality in a sense that they did not consider this all was a result of kidney failure. He advises me, best and most realistic route is to put my cat down or continue to run up the cost without a 100% guarantee he will survive and live comfortably. I decide it's best to just listen to him as he really doesn't seem confident we should keep pressing forward. We put my cat down and I'm handed an additional bill of $284.80 All expenses end up being $3054.10, it could have been $3302.19 should the cat have survived (I was only informed again of $2759.30 until AFTER the surgery) I was too depressed and a bit in shock to process the fact that I got swindled by this business. Despite liking to work with the second vet, as I've worked with them before with my dog, I really would never recommend anyone come here.

We called here desperately looking for someone to do a splenectomy on my small dog before time ran…read moreout but we had limited financial resources. This place quoted up an estimate of $4500-$6500 so we quickly rushed over there. The total ended up being around $7000 for the surgery but were advised not to do the surgery. They stated they were taking my dog back for vitals but put a cone on him and did many other things without our permission, caused him a lot of distress in his final moments (he pooped all over nervously which would have been better if we could be with him). The surgeon when telling us the sad news that we'd need to put him down wasn't just blunt or "telling us the worst case scenario," she was overdramatizing it and genuinely cruel with her wording. I understanding needing to tell someone that it really is the best option to put down your dog, but there is are better ways than to tell them that he's probably going to go into cardiac arrest (which is incredibly rare) and that he only had a 20% chance it wasn't cancerous (it's closer to 30%-35%). She spoke really fast and was very gruesome with details that weren't necessary to share. The other nurse was much more realistic and told us that he would probably be just fine through surgery but because it's most likely cancerous, it would most likely be his last few months and he would probably be in pain when he could find comfort today through eternal rest. Vet Katie, who arrived on shift later right before we put him down, was incredibly kind, patient, and understanding. She allowed us to take as much time as we needed and even went the extra mile and found us an ink pad and paper to get a paw print with (they had stopped doing that through there a while ago). She comforted us with her words and could understand our pain with the recent passing of her dog at home. I really appreciated her and I hope she knows the positive impact she had in that situation. The only reason why this place gets stars is for her. Rest well, my baby Jack I miss you everyday. He was my everything.

This is the kind of place that you wish you'll never have to go to, and that you're so grateful…read moreit's there. My 12 year old brittany had a procedure that makes him susceptible to pneumonia. Sure enough, when I got home from work last Friday, my baby wasn't eating, was lethargic, and had a temperature. Knowing pneumonia can get life-threatening really quick, I took him to the Emergency Service West. X-rays and bloodwork confirmed my amateur diagnosis. I was given the option to keep Reno there, or to send him home with antibiotics. Given that he was stable, and not struggling to breathe, the veterinarian counseled that recovery at home was a viable option. I am happy to report that the next day, Reno had returned to his old self. We are continuing the antibiotics, and will see his regular vet in a week, but I expect he will make a full recovery. Yes, Veterinary Emergency Service West was expensive. However, had I not taken him, it is very likely Reno would have gotten worse while I waited to see his regular vet, and then may have needed hospitalization. I am so happy they are there!

Excessively overprice! My yearly dog visit cost me more than my house payment!…read more I do not recommend

Poor service and overpriced. They nickel and dime you for everything..my dogs annual today was…read more$1,200 (more than my house payment)when the same service was $500 last year...Find another vet!

I feel this place is all about money not about the care and compassion for the animals. My son…read moretook his 2 year old cat there because he ate a nerf dart. They charged him $800 just for an X-ray and fluids. Told him the cat needed surgery it was going to cost no more then $7,000 and no less then $4,500. Wouldn't work with him. So he had to leave with the cat. My son lives in Midland and went there because it was the only place he found that was open because of the holiday weekend. I have also had to take a few of my pets here and they are WAY overpriced. My dog threw a small bone up hole, which then caused her to vasovagal. We didn't know that's what was wrong with her, but I had already read reviews that they like to blame animals getting a hold of marijuana as reason for the pet to be sick. When we got there, which was around 4 PM. They took her in the back said they were gonna do some labs and an x-ray and then around 10 PM. Finally called us back. The first thing he asked is do you have marijuana in your house. I said no and he says well what we think happened is that she had vasovagal episode when she threw up. So $600 for them to keep her in a cage for hours to tell us that she vasovagaled and was fine.

If I could give this staff 10 stars I would. They were so kind, loving, and caring of not only our…read morebaby, Maltese, Harley but they went above and beyond by treating us with the utmost respect and grace. Losing our sweet Harley was like losing our only child. This team of amazing people made a traumatic experience tolerable. Thank you all, and particularly Dr. Amanda Hitchcock, who assisted us with placing our baby in God's loving hands. We are forever grateful

I am forever grateful to Faithful Companion. We lost our pet of 16 years and they came and picked…read moreher up, took great care of her and dropped her back off. During this sad time, we were very grateful for this service. I highly recommend them and will definitely use them again.

Everyone was so kind. I appreciate each and everyone who plays a part in getting our babies back…read morehome to us.