If I had a chance to not select a star I would…read more I've been a long-time customer of Erik's in Grafton as has my wife and her family (10-15 years). To give you an idea we've bought 8 bikes, skis, ski boots, poles, bike helmets, snowboard helmets, biking gear, skiing gear, goggles, sunglasses, bike parts, snowboard & bindings... I could go on. Thousands and thousands of dollars.. My most recent experience, coupled with a few others, has me going in a different direction from this point forward. I'm in the midst of training for an Ironman and recently had my road bike in to have new pads and rotors put on (late July). Picked it up and brakes worked as they should. I also had, based on the suggestion by the service group, to replace my shifting cables as a preventative measure.. to which I did. Along with this recommendation they also suggested I have a drive train clean, which I declined because I have the know-how and ability to do that myself; I don't need to overpay for it. When I got my bike back, I wasn't able to get into my low gear, which was a new problem since the cables were replaced. I had to go back, explain the issue, only to be told the cable housing should have also been replaced (this never came up during my initial visit). So, reluctantly I had them do this. 3 days later when I picked it up the issue was not solved and Chris, one of the managers, told me I hadn't taken care of my bike, and it was a derailer issue and the derailer needed to be replaced. Mind you this bike is 5 years old... I clean my bike routinely and prior to them replacing my shifting cables there were NOT any issues with the shifting. So now this is my fault and you're suggesting I need to replace more parts? My bike is at this shop multiple times a year for various things, so the bike was not new to anyone there. Conversation went on and I was treated so horribly, so rudely, and to think there was zero regard for the thousands of dollars spent at this shop over the years one would expect a completely different experience. Bottom line... Know your customer and never ever make it look like their fault regardless if it is. Your job as a bike shop is to provide solutions, fix bikes, and make the customer feel good about money they're spending and the value you bring... Instead, I felt like I was a nuisance, and my business wasn't valued nor was it needed.

Everything I've done here has been great. Purchasing, repairs, warranty, gear. Helpful staff, great…read morestore.

Went on a Sunday closer to closing so either they were tired or thought I was an easy mark…read more I said I wanted to buy 4 bikes and I was looking for a recumbent because I had medical issues. - yelled at kids. Still bought the bike, informed owner, a lackluster apology... I'm pretty sure the gentleman helping me was a relative. - sold wife a brand new bike that was too tall. I said you're the experts so size them up and make sure it all works. Fail. - recumbent trike had issues from day 1, it was floor model for over year but they still said it was "new" but no warranty. I said directly I need this to ride with my family and I'm ok if it doesn't have a warranty but you'll honor service until it works right? They said yes. Three trips back and still makes noise I find unacceptable. Owners final response was "if you wanted a nice bike you shouldn't have bought a cheap one (~$800) To be fair their mechanic was super nice. They attempted to make it right but ultimately their margins were more important than my satisfaction. No more ski rental here and word of mouth will remain pour. It seems weird as their clientele seem like serious bikers and cater to local families. I really want to support local but not at the expense of my and families happiness for something that should be fun. Appreciate you want to run a business but I'm going to refer people to a different company named after parts of a bike (involves sprockets and wheels). I don't think I've written a poor review but after multiple attempts with what I believe was very reasonable and accommodating expectation. My bike now sits on the shelf as I try to sell it as I found service elsewhere. Your mileage may vary.

This shop has upgraded the batteries and sorted out my Trek Vere3 problems. They are my go to bike…read moreshop

Cory and Evan are awesome,great place to get clubs,fittings you name it this is the best by far…read moregolf place in the area.

A great place to find a wide variety of winter jackets and winter clothes overall…read more They have sections of clothes on sale so you may be surprised. Shopping off-season clothes is the best way to do it, though. This store reminded me of REI, but packed with winter jackets. Yay! Highly recommend!

Best place for tennis gear with a good selection and a friendly staff. I like that it's local…read morebecause I always find something different and unique.

We had an issue with a lost key to remove our Thule bike rack and Joe came to the rescue and solved…read morethe problem. Great customer service with a smile! Thank you, Joe!

So happy we found this place in the area to tune and wax our skis…read more The owner is very patient and knowledgeable as I had many questions. And, He has a nice selection of gear if you're looking for anything. Highly recommend checking this place out if you're in need of any snow sport equipment or service.

Great shop, but they will be closing soon. There are no…read moremore rentals- they are selling off their gear. Come before they go.

Went to Ski Swap at Little Switz and talked to super helpful gent- he steered us to MO. When we got…read morethere, we waited a bit, but then got undivided attention for boots, poles and helmets. A one stop shop with great service!!

Too end products and very knowledgeable staff. Kevin and the crew know how to equip/outfit wheather…read moreit's skiing, snowboarding or cycling. A great selection of equipment and priced very reasonably. Well worth the trip.

Would give zero reviews if possible. This shop is complete garbage with zero sense of perception…read more We entered store first day and 4 employees standing around and nobody helped us. Came back with kids to pick out bikes and had a decent experience with young female employee. We were told it would take 24 hours to service new bikes, but we should pay first and pick up later. Returned the next day to pick up bikes and "Aaron" was disrespectful and being rude to my wife and children. I addressed this with the manager who simply made excuses for the behavior and said that it's not a store for kids and safety is a concern, but customer service is not. The guy seems mentally disabled so I didn't take the conversation much further. Clear that this business doesn't value customers or long term relationships. We will never shop here again.

I had a great experience here. I think they are moving locations though. On a whim I decided that I…read moreneeded a bike. But since COVID was happening, a lot of bikes were sold out! I went through Eriks to see if I could find a bike that was practical and not expensive. I ended up finding the perfect Bike! I sit up so that I'm not slouching a lot! And it folds!! It folds like, 3 times! So now I don't have to buy a bike rack in order to take it places! Super convenient. A nice ride! They inspected it before they sent it home with me!

Are you a professional skier? Are you an amateur skier? Are you an intermediate skier? It doesn't…read morematter here at the board shop they treat you like you are a real person and they were very kind to me while I was here. They do lots of stuff between Evyn helping or fitting with boots and the care after the boots is amazing as well they helped me heat mold them and they even did she work on them for free and I bought bindings here. They are amazing bindings

I went in to get my boots heat molded and was told it was too late. I understand how it was too…read morelate but the respond for when i could get them done was very rude. I was questioned for why I came in this late when I was just stopping by after work. I was also told I would have to come in first thing to get them done. I live 30 minutes away but work 10 minutes away so it makes way more sense to come after work but no if I didn't come in first thing tomorrow, which I work that time anyways, then it couldn't be done. I understand it is time consuming but you have to understand I also have work and things to do and the responses were just overall very rude. I get it's the end of the day but it's the end of my day too please have some more decency to the lady working the front desk. to clarify i'm not upset they couldn't do my boots i'm upset that the response to me even asking was rude.

Everything you need from Skiing, snowboarding and tennis…read more Plus great service. People are super helpful

Imagine my delight in getting through a ski season, including 7 Colorado resorts, witout getting…read moreeven a mark on my new skis. Applying clear adhesive to the tails (like old school Ski Saver) helped. Imagine the sadness in picking them up from an end of season wax and finding a deep gouge on both tails. As others have mentioned, Les Moise is making it hard when you can't get service, and then this disappointment happens.

One thing I love about REI is the membership. The benefit of being able to return almost anything…read morewithin a year of purchase is really awesome, helpful, and convenient. With the membership, you also get 10% back on eligible items and free shipping with no minimum order. The downside I've found with REI, is that over the years REI has switched to selling more REI branded items instead of all of the other cool brands they used to offer. Their variety of brands has diminished from what I've seen, which is a bummer to me.

3 fitting rooms for a huge store, had to wait in line multiple times to try clothes on. terribly…read moreunderstaffed. Never greeted or spoken to by staff. Would not go here again.