Went to get my bike fixed!! Thought I would have to leave it, however, Heather was a wonderful…read moreperson/mechanic and fixed it on the spot... Great customer service, she also knows Lots about electric bikes!! going back for a test drive soon:) thank u Heather

This is the worst bike shop you can go to i would drive over an hour to go somewhere else which i…read moredo now instead of the 3 minute drive right down the road to this place, id spend your money else where unless you want un knowledgeable people working on your bike and selling you products i wish i could leave zero stars but i can't unfortunately

I have had my 2004 TREK road bike serviced there many times..New tires,tubes,chain,rims etc. and to…read moremake it simple it was outstanding...I bought new Shimano biking shoes there last spring and the owners wife helped me find a pair for my wide feet.There were 2 different inserts for the shoes and she put the right ones in them for me....Bottom line..Great store with friendly knowledgeable people...

Went on a Sunday closer to closing so either they were tired or thought I was an easy mark…read more I said I wanted to buy 4 bikes and I was looking for a recumbent because I had medical issues. - yelled at kids. Still bought the bike, informed owner, a lackluster apology... I'm pretty sure the gentleman helping me was a relative. - sold wife a brand new bike that was too tall. I said you're the experts so size them up and make sure it all works. Fail. - recumbent trike had issues from day 1, it was floor model for over year but they still said it was "new" but no warranty. I said directly I need this to ride with my family and I'm ok if it doesn't have a warranty but you'll honor service until it works right? They said yes. Three trips back and still makes noise I find unacceptable. Owners final response was "if you wanted a nice bike you shouldn't have bought a cheap one (~$800) To be fair their mechanic was super nice. They attempted to make it right but ultimately their margins were more important than my satisfaction. No more ski rental here and word of mouth will remain pour. It seems weird as their clientele seem like serious bikers and cater to local families. I really want to support local but not at the expense of my and families happiness for something that should be fun. Appreciate you want to run a business but I'm going to refer people to a different company named after parts of a bike (involves sprockets and wheels). I don't think I've written a poor review but after multiple attempts with what I believe was very reasonable and accommodating expectation. My bike now sits on the shelf as I try to sell it as I found service elsewhere. Your mileage may vary.

A great place to find a wide variety of winter jackets and winter clothes overall…read more They have sections of clothes on sale so you may be surprised. Shopping off-season clothes is the best way to do it, though. This store reminded me of REI, but packed with winter jackets. Yay! Highly recommend!

Cory and Evan are awesome,great place to get clubs,fittings you name it this is the best by far…read moregolf place in the area.

Worked with to put together a set of skis and equipment that was right for me. Considered how much…read moreI wanted to spend, my ability and the newest tech. Very patient as I tried on about 6 pairs of boots until I was satisfied. Love my skis. Will definitely go back. Recommend this shop to others!

Best place for tennis gear with a good selection and a friendly staff. I like that it's local…read morebecause I always find something different and unique.

So happy we found this place in the area to tune and wax our skis…read more The owner is very patient and knowledgeable as I had many questions. And, He has a nice selection of gear if you're looking for anything. Highly recommend checking this place out if you're in need of any snow sport equipment or service.

Great shop, but they will be closing soon. There are no…read moremore rentals- they are selling off their gear. Come before they go.

Went to Ski Swap at Little Switz and talked to super helpful gent- he steered us to MO. When we got…read morethere, we waited a bit, but then got undivided attention for boots, poles and helmets. A one stop shop with great service!!

Too end products and very knowledgeable staff. Kevin and the crew know how to equip/outfit wheather…read moreit's skiing, snowboarding or cycling. A great selection of equipment and priced very reasonably. Well worth the trip.

I usually go to a different bike shop near me, but due to their limited hours I came to Erik's, and…read moreI'm glad I did! Great service, funny staff, a relatively quick turnaround. I have been having lots of tire issues (I replaced my rear tube 4 times last fall). While I was recently changing my tube (for the fifth time) it popped (surprise surprise), so I gave up and decided to just bring the entire wheel into the shop. The staff at Erik's initially gave me grief about popping my tube (all in good nature), so luckily for me I got to return the sass when they did the exact same thing and popped the tube. Twice! We couldn't really figure out what was wrong (nothing was lodged in the tire itself), so he just replaced the entire thing, tire and all. Fast forward one day, I'm biking home from work and now my front tire pops. I brought the whole bike in this time to have them replace the front one to match the back, and I also decided to have them tune it up. The bike needed a lot of TLC, but Heather and Josh did a really great job keeping me in the loop about what they were doing. Thanks to Tom, Heather, and Josh for all your help!

Would give zero reviews if possible. This shop is complete garbage with zero sense of perception…read more We entered store first day and 4 employees standing around and nobody helped us. Came back with kids to pick out bikes and had a decent experience with young female employee. We were told it would take 24 hours to service new bikes, but we should pay first and pick up later. Returned the next day to pick up bikes and "Aaron" was disrespectful and being rude to my wife and children. I addressed this with the manager who simply made excuses for the behavior and said that it's not a store for kids and safety is a concern, but customer service is not. The guy seems mentally disabled so I didn't take the conversation much further. Clear that this business doesn't value customers or long term relationships. We will never shop here again.

GREAT SERVICE!... The owner (Jayson) is a great guy and cares about the customers experience..if…read moreyou need skis,boots or apparel this is the place. And conveniently located right in lake Geneva! I walked in intending to get new skis and boots and walked out with a great pair of used skis with bindings which he did not need to do..he could of sold me new skis but he listened and knows when to proactively give suggestions without being pushy and it turns out the used skis were exactly what I wanted! Jayson is a real genuine guy that listens! He has a lot of knowledge and after the purchase of the boots I came back and did a custom fit because of a few pressure points in them which made skiing unbearable..after an hour I had a custom fit on the liners of my boots and they are SO COMFORTABLE NOW. During the whole process he graciously explains what he is doing and the reasons for it which made the whole experience seamless. I love my new skis and boots and I cannot wait to put them to good use. Most ski shops near Chicago or Milwaukee do not offer what board shop has and that is QUALITY Service..and a listening ear. They actually care; which sets them apart and really is "gold standard" for ski shops which is rare. Thank you Jayson you're doing it right!! So happy this is so close to home.

Are you a professional skier? Are you an amateur skier? Are you an intermediate skier? It doesn't…read morematter here at the board shop they treat you like you are a real person and they were very kind to me while I was here. They do lots of stuff between Evyn helping or fitting with boots and the care after the boots is amazing as well they helped me heat mold them and they even did she work on them for free and I bought bindings here. They are amazing bindings

Everything you need from Skiing, snowboarding and tennis…read more Plus great service. People are super helpful

Imagine my delight in getting through a ski season, including 7 Colorado resorts, witout getting…read moreeven a mark on my new skis. Applying clear adhesive to the tails (like old school Ski Saver) helped. Imagine the sadness in picking them up from an end of season wax and finding a deep gouge on both tails. As others have mentioned, Les Moise is making it hard when you can't get service, and then this disappointment happens.

Tim at REI went above and beyond helping me find the perfect hiking boots! He took the time to…read morelisten to what I needed, answered all of my questions, and made sure I found a pair that fit comfortably and matched exactly what I was looking for. I never felt rushed, and his knowledge and patience made the whole experience easy and enjoyable. Excellent customer service and someone who genuinely cares about helping customers. Thank you, Tim! Highly recommend asking for him if you need help.

I am incredibly disappointed and frustrated with the service here. They called me on Sunday at 5:58…read morePM to tell me my bike was ready--exactly two minutes before they closed. Because of the timing, I couldn't even pick it up until Tuesday. The pricing feels highly suspect. For a bike that costs $350 brand new, I was charged over $200 for a new rear tire, chain, and miscellaneous items. To make it worse, I paid an extra $30 for a "lifetime membership" because they promised it would give me reduced rates. Instead, my bill somehow jumped from a quoted $160 to $202. The math makes absolutely no sense. But the worst part is the complete lack of basic safety quality control. When I finally got the bike home, I realized the front brakes were completely unattached and just hanging there. This is a massive safety hazard. They kept my bike for days, charged me hundreds of dollars, and ultimately handed me back a bike that wasn't even safe to ride. Now I have to waste my own time and gas to go back and get them to finish the job. Take your bike somewhere else where they actually care about mechanical safety and honest pricing.