Crouse Auto Body took great care of my car and me! Car…read morelooks brand new ! They fought with my lousy insurance company so that I wouldn't have to! Insurance company was fine until I filed a claim! GRRRRR! I HIGHLY recommend Crouse Auto Body!

My car went off the side of the road the tow driver lied about accident cleanup fees, fees to clean…read morethe tow truck bed my bill was $900. I spoke to a supervisor and showed him video evidence the bill is fabricated and those fees shouldn't be associated for a tow. The supervisor told me " that's how our drivers get paid" -I showed proof by several videos -Abuse of power by a tow company

After having my vehicle for over 7 weeks, disappointing is an understatement. The body shop repairs…read moreare well done for the most part but the total lack of communication throughout this process has been unacceptable. I was told that i would receive a call every Tuesday regarding the updates on my vehicle- I never once received a call. If i didn't call at the end of every week, i would of had no idea what was going on. My delivery date was pushed twice and was never told until i called the afternoon of pick up and then told...my vehicle would not be ready! I then had to go through my insurance to have my rental extended, on both occasions. This was a hassle! Customer Service is not their strong suit but Bonnie at the front desk was nice to deal with when calling.

Although I appreciate the effort the body shop is putting into my car repairs, the extended wait of…read moreover 1 and a half months has been challenging. I understand that quality work takes time but such a delay has very inconvenienced me. I hope they can expedite the process and improve their communication for a more positive customer experience in the future.

Excellent. It is refreshing to have such an honest group of folks running a body shop. I hit a deer…read moreon 95 heading south in MD. I got a lift to DC and left my car at a gas station 20 miles from Elkton. I called Purnell the next day and they were super helpful. They went and towed my car to their shop for less than it would have cost to tow it 1 mile in DC. While the car ended up being totaled, they were very helpful and professional, and they gave me a few extra days to come sign over the title to them. I would highly recommend Purnell!

Exceptional Service & Craftmanship!!!…read more Our family has trusted Purnell Body Shop in Elkton, MD for years, and they've never let us down. As a locally owned, family-run business, they consistently deliver top-notch auto body repair service with unmatched professionalism and care. Their attention to detail and commitment to quality workmanship are truly impressive. Even after my mom moved out of state, she still chooses to drive over 42 miles just to have her vehicle repaired at Purnell- that's how much we trust them! From timely service to flawless repairs, every experience has been smooth and satisfying. Thank you, for your continued excellence and dedication to your customers. You've earned our loyalty for life!

I haven't done much damage to the cars that I have driven for 40 years. But this time I managed to…read morerough up my wife's car! Damn. The staff at 3D did an amazing job from the schedule to the communication, and right down to the finish. Granted, the only thing which needed painting was the bumper, but the process couldn't have gone smoother. Give Kristen or Phil a call.

I brought my 2016 Jeep Grand Cherokee to 3-D to get fixed…read morefrom somebody backing into me. When I picked up my vehicle I only looked at the damage that was original and did not look at the rest of my vehicle. I took it home and a couple days later I decided to wash and detail it. I noticed that there was a scratch on the front fender that had been covered up by paint.. I emailed 3-D to tell them what I saw, and they informed me it wasn't their guys. They never lie and cover things up. They told me since I bought it used that the dealership probably covered it up. I've had my vehicle for over three years and I know what scratches and dings are on the vehicle. This was a new scratch. I wash and detail my car enough to know when something was or wasn't there before. I will not be bringing my vehicles back to 3D.

The shop along with the customer has been holding up a job for over two weeks now that we're trying…read moreto pay cash for also tried to charge $1000 for a 13 mile tow i've been in the Towing industry for 40 years never heard of such a thing $3400 worth of damage the vehicle was drivable all but a flat tire. now they're refusing credit card payment saying that they will only accept cash. scam company I would stay away unless you want to pay above maximum charges.

ORIGINAL REVIEW: Took a vehicle to them for a simple Maryland State Safety Inspection, which…read moreultimately ended in an assault by their employee. The inspection staff and shop manager was verbally abusive when you question their work. Then a third employee decided it is ok to punch a customer in the face. I don't care how heated a discussion gets you don't assault your customers. Interestingly enough I contacted the CEO Mike Montgomery via email regarding this matter and as of 5/4/24 he has not responded. It would seem if a customer took the time to contact the owner due to issues with his employees to include necessitating a Cecil County Sheriffs response you would respond and engage said customer? I am really a pretty reasonable person, but when staff give me the proverbial middle finger when I speak to them and then another staff member physically assaults me I tend to become a lot less reasonable. Updates below in reverse order by date: 5/9/24 UPDATE: Maryland State Police (MDSP) came out and looked at the vehicle and it passed. The MDSP treated me like a valued customer. I sent a review to MDSP telling them how much I appreciated their assistance and explained that even if they failed the vehicle I would have accepted that answer because of the professionalism exhibited by the MDSP. The MDSP did not verbally abuse me, talk down to me, or physically assault me. As for the business I hear crickets, which speaks volumes to their actual business practices. 5/7/24 UPDATE: Took the vehicle to another shop for a 2nd opinion and they confirmed what I thought, which is their mechanic is incorrect. Unfortunately I guess I will need to contact Maryland State Police Inspection Folks and see what my recourse is. ORIGINAL REVIEW: If you want to risk being assaulted by their staff take your vehicle to them. They are verbally abusive when you question their work. When they get their feelings hurt then they decide to assault you. Never again will I take or recommend anyone to use this shop. I don't care how heated the discussion gets you don't assault your customers.