EDITED TO ADD: M&M followed up with us and issued a check for $200 to help make things right. They…read morehave also assessed the vehicle one final time to make sure nothing else was overlooked.

They always make my car run better. No other place comes close to car care than M&M. The best in…read moreThe Region!

Took way way way too long and work was not good quality. Several weeks and multiple calls and…read morefollow ups on our part to get the vehicle finally done. Bad place in my opinion

AVOID AT ALL COSTS!…read more If I could leave a zero star review I would. After several endorsements to use them for some custom sheet metal body work (fender flares) I dropped the car off with an agreement for frequent updates on the project with a set schedule and a "not to exceed" budget. Not only did they miss the schedule by 4x+ (car was with them for 2 years, 2.5 months before I had to repo it), but they consistently lied about progress and intent, ignored documented requests for changes or how to proceed, blackmailed me out of posting negative social media reviews while they had my car and seemed not show any care or respect for my time, wishes or money. The car was recovered incomplete, undriveable, and with several thousand dollars worth of damage outside the scope of the project's terms. The head gasket was blown while in their possession, and I did not get all of my money back Fixing the work they provided and repair damages will likely be a 5-figure adventure..

I had some damage to my CRV that I wanted to fix without insurance. The body shop was going to…read morecharge me thousands of dollars but Tom was able to repair my dent and re-install and touch up some body panels for a fraction of the cost. I highly recommend Van's for any type of dent repair job that you have. Five stars!!

Highly recommend using this guy if you have any dings or dents! I have a 2020 camaro 2ss…read moreconvertible and it had a quarter size ding in the rear quarter. It was not an easy location to pull since it had to be done from the outside. I cannot even tell from any angle with any lighting. 10/10 looks like brand new. This shop is worth every penny! Not to mention they did it very efficiently and on time with no issues.

Returning home from California, having been stationed out there the last 8-years, I was looking for…read morea local mechanic for routine repairs. They were recommended first to my parents a couple years back by our neighbors. My parents after being completely satisfied with the work they have done on their vehicles now recommended them to me. Well nothing but good advice and quick repairs. They have done an outstanding job and will continue coming to this place for future repairs. Nice Job! 5-Stars!!!

I went to get my brakes fixed because they went out. They quoted me for 800 dollars to get ALL my…read morebrakes fixed, ensuring me that they were safe and ready for the road. 2 months later my front brakes went out. I had a warranty due to the first repair but since I couldn't find the warranty paper, they denied me the warranty. They literally said that they do not keep warranty history stored, which was very annoying. So they quoted me 1300 dollars to get my brakes fixed for the second time. Which is blasphemy because brakes do not cost much to fix. Very dishonest and unprofessional service. I would not recommend anyone to get their car "repaired" here.

Called and requested auto service as my F150 was in limp mode. The owner, Randy was more than fair…read morein price, timing of service and diagnosed the issue immediately. Shelby his receptionist was professional, honest with everything and answered all my questions. I definitely recommend this company. They went above and beyond! Thank You ! Frank Candiano

I don't usually leave reviews like this, but this situation has gone beyond unacceptable and needs…read moreto be documented. I initially contacted NWI Auto Repair which Shelby answered on January 26th to inquire about a tire repair. I was told they were having car trouble but would follow up, which they did. Randy (the owner) came out to put a spare tire on while the original tire was to be repaired. Payment was sent, and a service time was scheduled for today at 11:00 AM. At 10:32 AM, I reached out to confirm the appointment and was told again that there were car issues and the time was pushed back to between 2:00-3:00 PM. I accommodated this change and waited. From that point forward, I was given the runaround all day. I was first told Randy was "nowhere to be found." Then I received another message stating that my tire was in her stepson's truck and that he would bring it after leaving his girlfriend's house. That never happened. After multiple attempts to get a clear answer or timeline, I was ignored entirely. The final message I received stated that I needed to "stop harassing her" about my own property and that she would "get around to it when she can." This is not just unprofessional it is deceptive behavior. I paid for a service, my property was taken into their possession, no service was completed, and I have neither received a refund nor had my property returned. Instead, I was met with excuses, shifting stories, and ultimately dismissal. I tried very hard to avoid leaving a negative review because I respect people's hustle, but this experience strongly reflects scam-like behavior and a complete lack of accountability. Please be extremely cautious before doing business with this company.

Jimmy is a great guy, He deserves a paid lunch or something I came in pissed as hell, and he calmed…read moreme down and really got my thinking rationally again. and my engine was fine just lose heat shields Luis fixed for me! I got worked up over nothing man, thanks again and stay smooth!!

Waited four days for brake repair. Never received a call from shop. When I finally called I was…read moregiven an estimate of around $400. The next day Jimmy called with a cost of almost $700. If he hadn't even taken the brakes apart he should never have given me the initial price. I think this place is super shady and I will not be going back.

Requested body fender realigned on my 2021 Mitsubishi Outlander Sport…read more The quality of the repair work done was excellent and the cost was very reasonable.!. Special shoutout to Ron Pryde who provided the estimate and repairs

Carstar is the absolute best repair shop in town from the estimator to body man they not only did a…read moregreat job they went beyond what had to be done. Had other estimates carstar beat all by thousands and the work was perfect

I referred family members to have their vehicle worked on due to no heat. I paid $200 for the…read moreservice. After they drove it a couple of times, the heat suddenly did not work. John, the store manager, said they would look at it again but the issue was never resolved. This was the second time in which we had to return a vehicle because the repair was not done correctly the first time.

DO NOT TAKE YOUR CAR HERE FOR SERVICE!!!!! **Please note…read morethis is a real review and detailed** I had really high hopes of liking this place. It was local, and based off the reviews being more positive than bad, I thought I had made a great choice. As a woman, I am always really nervous about taking my car for repairs and hoped the reviews wouldn't lead me astray. Oh the Lies!!!! The only thing they did right was make the appointment. My appointment was for 9am, I arrived at 9:04am due to the construction traffic on Indianapolis. When I entered the unpleasant man sitting behind the desk (who failed to greet me) asked me for my appointment time. When I told him 9 am he made no hesitation in telling me that I was late for my appointment. He began to explain to me that I had missed my appointment and that I would need to reschedule. EXCUSE ME!!!!!! He said yes, it was 9:40am! I then said, ARE YOU MESSING ME???? as it was now 9:06am. After going back and forth with the man over my appointment time and him finally verifying that it was in fact 9:06am, he then began to proceed in checking me in. During the check-in process he asked me a series of questions concerning the problems I was experiencing. This resulted in another exchange with the man about why my check engine light was not on, as he so put it -- was impossible -- based on my description of the problem. Finally, after going back and forth, he takes my keys and said they will take a look. One of the Mechanics then drove my car around the block and came back and said they determined the problem to be the "throttle body". He provided me the quote and said it would take 2 hours to repair. This was at 10:30am. Excited that I finally could get my car fixed I agreed to the service and made arrangements for a ride home. At 2:30pm (they've had my car now for 4 hours) I call to get an update. John the Manager, explained that the guy who checked my car in is no longer employed and that they THINK the problem is what they had told me earlier in the day but no work had been done. HOW????? After 4 hours not only did they NOT do the work as agreed, now they are unsure that this is the problem. After hearing my frustration, he tells me let me talk to the technician whose on lunch and he will call me back. John (the Manager) called me back as promised explaining that they did install the part and just need to test drive it to confirm its in working order and they will call back once that is completed. DIDN'T RECEIVE A CALL BACK! At 3:46pm I call back, John explains that the "throttle body" didn't resolve the problem and now they think its something else. Note: at this point I am fuming. He tells me that they needed some additional time to determine what the issue was. Be that it was late in the afternoon, I immediately asked what time do they close and he tells me 5pm and assured that he would follow-up with me prior to them closing. At 4:30pm, and still no call, I was fed up and decided to go and get my car without any notice. I arrived at 4:58pm unexpected. My car was sitting quietly in the parking lot looking as tho no work had been performed to it at all. John greeted me in the reception area and began to explain to me what he now thought was to be the problem. I cut him off because at this point I'm over the games and only wanted my car back. When I expressed to him that this was reprehensible service, he apologized and said that they removed the "throttle bottle" (although I suspect it was never placed to begin with) and that he would return my car to me at no charge. Based on my experience, this place does not perform computerized diagnostic as not once during my transaction did he make mention of placing my vehicle on a machine for review. The merely took a guess at what they thought the issue could be based upon a ride around the block. I also fully believed that they had no intentions of fixing my car the same day and planned to sit on my car for the duration of the weekend as it is a Friday.