DO NOT GIVE A PENNY TO THIS COMPANY!! I have used movers from Uhaul website for my last 5 moves, in…read morePA as well as in CA, and this was the only time, I gave the moving company a generous 1 star. Because I had to load in and unload on 2 separate days, Chad sent 2 different crews, one worse than the other.
LOAD IN CREW (Not great): The load in crew came 2 hours late (blaming it on scheduling), without dolly, straps, or any tools (they borrowed an L key from my tool kit). During our initial conversation, I asked Chad if I need to rent a dolly, straps, etc. He said just furnipads. I rented 18, they used 6. As I write I am looking at the damaged leg of the dresser. The headrest from Poang Ikea chair vanished into thin air. As I unpack, I expect to see more damage. The load in was finished in 2 hours 15 minutes and the rest of the time was spent looking for straps and jamming stuff in. When I called Chad to complain about the way my stuff was handled, Chad's response was to threaten pulling his guys off the job. Because I was closing on the house next day, that was not the option. Regardless, I tipped the guys $40 each, because one has to be desperate to work for this company.
UNLOAD DAY (Horror show): Eventhough this was the first job of the day, the crew was 45 min late. Granted, the management company goofed and scheduled 2 moves at the same time, but once again, Muscle Helpers crew showed up without a dolly or any tools. Instead of accessing situation, making a plan or offering solutions, 2 guys from Muscle "Helpers" proceeded unloading in a haphazard manner, using laundry baskets (!!!!) from every floor in the building, in lieu of dolly, dropping boxes wherever in my apartment and quitting after completing 1/2 job, because they felt "disrespected". How about respecting the customer who hired you, by showing up on time and prepared?!? Had Chad or Mike told me in the beginning they needed more time, I would have gladly booked additional time. Moreover, Chad, being "experienced" mover could have suggested extra time, instead of telling me that I would pay $3,000 for a professional movers. No Chad, I paid $25/hour more for a job done 50 times better by the company that finished my move the next day. I don't have to be a chef to know the food is crap, and I don't have to be a mover to know this company sucks!! DO NOT HIRE THIS COMPANY! CHAD IS NOT A GOOD SCHEDULER AND HIS CREW ARE JUST RANDO PEOPLE WHO CAN LIFT A BOX.