Pohanka Team at M-B of Salisbury, Thank You for the…read moreexcellent service through Amanda, Ashley, and many of the others in your combined Service and Parts Departments. I have spent most of my professional career with Mercedes-Benz, as a Sales Person, a GM, a Manager, and working in my own dealership with MBFS in Fort Worth selling repossessed Sprinters. I can honestly tell you that I have NEVER felt more attended to in a dealership than I did yesterday while getting one of my Mercedes serviced, (the CLK450).  When it comes time for me to bring my E350 Wagon in, I know where I will bring it. Amanda, the Service Advisor, made sure that I was informed and gave me excellent reasons to "Go ahead and get the work done now, rather than let it become a problem".  I came in for an inspection, and wound up spending $1500, and felt like I got more than my money's worth. Ashley, the Service Manager, was very busy yesterday, but still got involved just enough to make me feel like a VIP. The topping on it all was when Van Corbin, Sales Manager, who was slammed yesterday, came out at the end of the day and thanked me for bringing my car there for service...  Who gets that kind of treatment?? With AutoAlert, I have been in over 200 of the 350 Mercedes dealerships around the country, and ALL of them would wish that they had a committed team like you have at Pohanka Mercedes-Benz. I firmly believe that your store is destined to become a REGIONAL center for Mercedes.   Mercedes owners expect great service, are willing to pay for it, and are loyal when they get it. Thank you, again.

Couldn't locate the noise coming from my engine for about a month. Then proceeded to tell me that…read morethey could only look at my car if plastic cosmetic work was done. What a joke of an establishment. People here are obviously not trained properly

5/22/26, had Benita Miller ( Tilghman ) vehicle serviced…read more Observed MR TROY SMITH treat ALL his clients with TOTAL CARE, CONCERN & RESPECT as well as allowing them to get updates on their waiting time. With the way the world is today--you need this type of service. Job well done Mr TROY SMITH..didn't bother me at all to pay that bill

Great quality Service by Troy Smith and staff in the Service Department! I recently had my 2021 Kia…read moreTelluride in for service. The front ball joints needed service and repair(car has over 89k miles). I had purchased a third party service plan which had this covered...we thought. They denied my service request coverage. Troy did not let that stop him, he contacted Kia corporate and got them to cover my repairs! I'm just blown away at the professionalism and quality of service I received. It is wonderful to experience when someone cares to go the extra mile. Thank you Troy and thank you Pohanka Kia for retaining the quality staff he have on board! John Thomas.

This is my very first time here. The waiting area is small, but doable. Outside parking small…read morecongested but doable. Customer care appears to be on point. As stated this is my very first experience with the company. I know this for sure..The air conditioner is working great!! Very glad you got hot coco

Called and asked for Service and got transferred to 2 different departments before I got arrogant…read moreAustin who is very rude. First, he proceeded to tell me that I had not gotten the seat belt recall done which I did and they even put me in a loaner. Kept saying it was Hyundai mistake and not service. Then I ask him how long it would take for the 2 open recalls on my car and for them to check my cabin filters and he said 3 hours. I am not sitting in a lobby for 3 hours and I ask him if he had a loaner and he was very rude in telling me loaners were first come first service and that he had a list of people waiting for a loaner and that he could not bump anyone, and I said I didn't ask you to bump anyone I was just inquiring about one. Then he said we have a shuttle that you can use. His tone and words were certainly out of line, and I called Preston Hyundai and got the most wonderful lady, and I have scheduled an appointment.

had And great experience for time being here I came all the way from New Jersey and they got me in…read moreand out they were really quick

Bought my 2022 CF Moto Uforce 1000 there. No problem. Two years later wanted to do some…read moreupgrades.........nothing but problems. 1. Made appointment as I can't be without it here around the farm. 2. They postponed me due to too much work. 3. Dropped in off as instructed on a Saturday ready to be worked on the next week. 4. Heard nothing from them for two weeks then got a call saying it was too dirty to work on...........duh, you postponed me so I used it after I'd thoroughly cleaned it for your......charged me $125.00 to wash it!!! 5. Heard nothing for another week, called them, was assured it was coming in the next week to work on and be done end of next week (already well over a month after it was originally scheduled for the work.)!!!! 6. Heard nothing, called the end of that next week was assured it would be done next week. 7. They called and said the easy work was done like tune up but the upgrades were probably not going to be done as the bolts were rusty!!! I blew up.......told them the easy work was supposed to be done after the upgrades, not before. They said they'd do the upgrades but it would double their estimate......I said "whatever, just get the the d*^m thing done. 8. Went to pick it up, one of the upgrades was a new skip plate system. They handed me a big box of parts they said didn't fit my machine and sent me off. 9. Turns out they'd only installed 2 of the 5 sections they were supposed too. I had to install the other parts!!!! Their excuse............they work on 7 different models and sometimes they don't see each model often enough to remember what they're working on!!!! SO SAD!!!!f In the end I got it back 2 months after it was originally scheduled and cost me twice as much............NEVER AGAIN.

An absolute lifesaver while on vacation! We arrived in Ocean City to a loud clunking noise in our…read morecar. I called this shop on Tuesday, and despite being busy, they squeezed me in on Thursday and had it completely fixed before our checkout on Saturday.The entire team--from the front desk to the service technicians--was outstanding. They didn't overcharge or try to upsell me on unnecessary repairs; their only priority was making sure my family and I were safe for our trip home. Honest, efficient, and compassionate mechanics are hard to find. If I could give them 10 stars, I would! Thank you for getting us home safe and sound.

Horrible customer service with even worse communication skills between departments. Just because…read morethey are one of the few places around here they assume everyone needs to cater to their needs like they don't need or want any new customers that aren't local to here.

took my car here to cut my resonator off and make it a true dual and they didn't cut the resonator…read moreinstead cut the mufflers but a Y pipe in and reused my old exhaust tips. do not recommend

You won't find better customer service anywhere. Honest high character people, top notch work and…read moreexpertise, wouldn't take my vehicles anywhere else. Great community supporters of the schools!

If I recall correctly, the owner of the company himself came out to do the work. He did a great job…read morefor a very good value, and seemed to go above and beyond what I originally expected or even requested (I think) so I would definitely recommend. Edit: Now I definitely wouldn't recommend these guys because I just tried to start my car after the detail and now my car won't even start, not sure what they did but yeah they messed up my car and now I have to speak to my car insurance about this. Final Edit: Got the car working again, apparently battery got drained during the deep clean, and my brother got his friend over to jump it to get it working again. The initial scare however nearly gave me a heartattack because the radio would work fine but the engine wouldn't start making me think it wasn't the battery and something worse.

he did a very good job. I appreciate the service he performed. The service request requested, and…read moreit was a very good value.

These are the best guys around in my opinion. I just had a major service of 185,000 miles done by…read morethem and everything went perfectly smooth. They have me for life.

Absolutely would I recommend this place. They fixed my new car like new again (after a collision…read morewith a deer). Fantastic work. Would definitely use them in the future. Maybe the next deer mating season. Thank you Tim for all your help to make this process seamless.