Another day like Monday, I bought my HONDA CIVIC 2014 SEDAN…read more4 DR, thanks North City Honda for the nice welcoming for decision move to a better choice for a life time, thanks to Antonio Villarreal product specialist to his recommendation to look toward better options also, to the team at North City Honda for there service. THANK YOU

Scammers. Listed prices are deceptive due to a number of factors. A $999 processing fee to recoup…read moretheir expenses rehabbing the car from its previous owner. They also attach $1695.00 for the installation of a tracking device. Salesman August presented the tracking device as an optional benefit during his sales pitch for their prepaid maintenance scam*, the full term of which cost $1695 as well. Other fees attached that are apparently common practice at ALL 60 Victory owned dealerships across the country. When we pushed back on the inclusion of the two $1695 up charges, they were willing to remove the prepaid maintenance. When pushed about the tracking device, August asked if we could see any benefit to the device. When we said, "No," August got a blank look on his face, and then repeated his question. We were still "no," which just lead to another blank look and another ask about seeing the benefit. They were willing to reduce the cost of the tracking device down to $699, which they claim is their cost. It took roughly a minute for August to discuss with his manager and return with that offer, so apparently we're not the first to wonder about it. The manager would later come out, and attempt to budge me from my budget. I set a hard top, and the manager, maybe named Peter, kept coming down, and ignoring our concerns about the tracking device. We finally just left, saying we were sorry for wasting their time. About 15 minutes after we left, I got a call from a number that my phone reported was a Chicago masked number, which I ignored because I was driving. It was a voice mail that started, "Hello (my name), this is Peter Gabriel..." and I got skeptical but excited as a huge Peter Gabriel fan. ;-). But he continued, "From Victory Honda. ... I was just calling to let you know I was able to get you down to the (price) that you're looking at I did some maneuvers and give you more money for your trade somebody able to do that for you if you found that the best deal please come back and get the car would like to own your business again I did it for (price) like you asked for thank you and have a wonderful night my phone number is ..." Apparently, these tactics are common across all Victory dealerships. Nitrogen tire fills for Toyotas that have no need, "Optional" tracking devices universally preinstalled, inflated tire lock pricing, passing their costs as additional costs instead of quoting accurate prices on their website.

I recommend Wheels of Chicago on Western and Grandvill, to anyone looking to buy a car. You don't…read morehave to have the best credit. They truly find a way to make all work in your favor. I did not have the best credit walking in a few years back. I bought a Ford Escape from them paid it off and traded it in for a Acura. I was able to build my credit, as well as build a relationship with a company that always tries their best to make you happy. They really work with you as long as you keep communication with them. There where times I need an extension on my payment, my rep Joanna always had options for me to maintain good standing in my account. Over the years, any repairs needed on my vehicle's have always been fixed right away, with a minimal down payment and the remaining balance split as low as possible to regular car payments. Also providing me a loaner car during repairs ( when available). This has always been convenient. I am thankful to have them! All salesman are great friendly and ready to assist you , my favorite salesman would be Ruben or Tony. Go in ASAP..... tell them Dalia sent you

terrible cars my car makes loud noises and has check engine light as soon as I drove off The lot…read more Not good

Amazing Auto service not to be confused with other this is Chicago's Best Auto Sales and Service at…read more5528 N Western Ave. Proud to give a review and after 10 years of having family and friends recommend we all still bring our cars and some even purchased cars here too. I can't say enough how honest and knowledgeable these mechanics are Victor I thank you and will be greatful for fixing my jeep when other mechanics will have me return over n over, now they service all the friends I have referred. You'll walk out with a peace of mind knowing that they'll explain and show you what needs done and give you options. Honesty is a rare trade and have found it here. Won't disappoint. Thank you wishing you all a happy find!

purchased my second vehicle with them and couldn't be more satisfied! Jimmy and his staff were…read moreamazing and made sure I left happy with the car I wanted!

I'm new to the area and needed a new mechanic. I had a couple of weird noises coming from my car…read morethat I wanted checked out. I'm so glad I found this place!!! It's the day before Christmas Eve and they were still able to get me in and out in a couple of hours. I felt listened to and the service was excellent. I will definitely trust them with my car again!

Always great service and get the job done at a lower price . The customer service is great as well…read more Great owner

I went to look at a vehicle advertised via Lyft. Once i arrived, was told that the vehicle was cash…read moreonly. You would think they would supply that info in the description. Even, after i sent questions before arriving. They were only interested in getting me there or at least thats how it came across. I wasted money getting there because of something they should have communicated clearly. For a good business relationship, honesty is always best.

This review is specific to the service department. We took our car in for service today after a…read morefew subpar experiences at the Downtown dealership. We could not have been happier to see that Mike S. had moved up to VW of Evanston. We have worked with Mike S. for years Downtown, but since he left, we haven't had great experiences. Mike is always honest, thoughtful and helpful throughout the whole service process. Despite being much further for us, we will be taking our car to VW of Evanston from now on.

I was extremely disappointed to learn that although service is included in my lease, there is also…read morea time-based expiration attached to the 10,000-mile intervals. This was never disclosed to me by the salesperson at the time of signing, nor was it mentioned by the service advisor when my first service was performed at 7,000 miles. I am currently nearly 5,000 miles short of the next 10,000-mile interval, yet I'm being told the coverage has expired due to time. That is both surprising and frustrating. Offering me a "discount" on the second service does not address the core issue, which is lack of transparency. I will pay full price if necessary, not with you. However, please understand that my vehicle is up for renewal soon, and based on this experience, City VW of Evanston will not be earning my continued business.

I am starting to lose faith in this dealership and will stop coming here once my service contract…read moreis up. I already have some reservations with this place because of their owners questionable political leanings (feel free to google him), but the thing that kept me in the contract was the service work that they did. That ended today. I came in and somehow left with over $400 in charges to fix up my car. While this might be small potatoes to most, I do have a service contract. On top of that, they charge for "shop supplies" and have a 3% credit card fee. I asked them to explain "shop supplies" and they really couldn't. Since I had to get to work and didn't want to argue over $38, I accepted it this time. They used to be really hands on with the customers and really walk them through the process so that everybody felt valued. I saw the Rep once when I walked in and she just went through the motions. No more updates, texts, anything. From now on, I will be bringing my car in for oil changes only. I will not be spending another cent more. If the will refund me the remaining part of my contract, I will go to the Toyota dealership a little closer to my house that is not part of this group.

Been told for years to never go to an OEM dealership with maintenance and repairs after the…read morewarrenty expired. Mainly due to the inflated charges and the fact they ALWAYS find something new that's "critical" and will cost $800-1k to fix... every time I go in... Foolishly, I just brushed it off for years and kept going to the OEM dealership. But I no longer go to the dealership for maintenance after years of being screwed with suspiciously inflated quotes (like $600+ to replace a $15 part). I've found a local independent dealer that won't push me to get unnecessary repairs and will give it to me straight. And offer a FAIR repair or service quote. Do yourself a favor and find an independent mechanic or shop. You'll no longer go in for maintenance and anxiously worry "what will they find wrong this time that I cannot afford."

I highly recommend Ogden Automotive. It's the best and only place my family and I go to for our car…read morerepairs. Love these guys, they're fast and the prices are fair. Paul and Elias are both super cool dudes and both very knowledgeable and fun to talk to. 5 out of 5

Very good place - they're careful not to do stuff that really doesn't need doing but do the…read morenecessary stuff the way it should be done. Had brake pads & rotors all around, transmission flush + general tweaks & inspections. Communication can be erratic but I think that's just the way things are at a busy shop

Quick, thorough and reasonably priced. I found a "keeper". It's nice to find a reliable mechanic…read more Thx!

We had grinding in our brakes and so my wife took it to a mechanic in our neighborhood who said we…read moredefinitely needed front and rear brakes but the price seemed really high. I was doing some research and saw Norms was highly rated so I took a shot and brought the car there yesterday (Sat). Robert was great! He/they actually felt I didn't need two new sets of brakes and only needed one. They jumped on it and installed front pads and rotors in two hours. We just moved to the area and I feel like I got lucky finding a trustworthy mechanic shop. Thanks, Robert and Norms!

I needed to have my car checked out before going on a road trip and when I called they said they…read morewere booked until the day I am supposed to leave. After telling Thomas in service what the issue was he had me come in for a FREE quick check and the car is good to go. He was a life saver and I am so appreciative. I also had him look up my warranty and he gave me the exact date of when it expires. Excellent customer service!

Steve was great! From the conversation before to the day we met, he made the whole experience…read morecomfortable and personable. Would definitely recommend him If you are in the market for a new or used vehicle.