My gas fireplace had not been used in many years and was not working. David diagnosed the problem,…read moresourced the replacement parts and came back to complete the repair. All was handled professionally and at a reasonable cost. Not to mention, David is just a nice guy, and he knows his stuff. I am very happy with the work done and definitely recommend. A++

David has been very good. It's wasn't really his fault. He's been constant contact with me since…read moreand willing to work with me to figure out a solution. He's an honest guy.

Outstanding Service. Needed work done promptly as current…read more selling home and buyers inspector noted missing chimney cap. They were able to schedule me in within a day. Showed up right on time. Their system sent notifications letting me know when they were on their way and estimate arrival time. They surveyed, and immediately quoted the work. They did not try to overall sell me they understood the situation. Fixed some cracking in the mortar on top of the Chimney, as noted by inspector and installed new Chimney cap. Everything done in a few hours. Also they are providing an invoice with pictures so I have documentation of what was done.

I had Jim Sawtelle come to my house to clean wood stove and chimney . He put down a covering on the…read morefloor in front of the wood stove. He and his helper were very through in the cleaning. Jim also took photos and explained everything he was doing very professional and personal . 5Stars Ted Mueller

Excellent! The guys are all well trained at Certified Chimney Inspections of North Smithfield…read more (401-337-7938) They offer all kinds of information, answer my questions and are very timely. They have always shown up on time and are very respectful. The quality of their work is top notch. I am more than pleased. Side note: Through ignorance, I was burning some wood that created a lot of creosote in my wood boiler and chimney. They explained, in detail, the best way to avoid that in the future. Now I'm confident that I will avoid a dangerous creosote build up again. I highly recommend this company to everyone. One more thing; as a single older woman, I've been screwed over a few times from other people. Certified Chimney is the polar opposite. The cost of their work is consistent and fair.

If I could give a 0 star I would. I have been schedule to have my chimney cleaned and inspected…read moresince Oct 22nd, I have now been rescheduled 4 times, usually at the last minute. I have been reasonable each time and asked them to please commit to getting the next appointment done. They continually promised they would come to the appointment each time, and when I called to complain I was told "its not my fault - this comes from the boss". They are liars.

Sales person lied to me and told me people in RI can't burn coal because of "atmospheric…read moreconditions" that "put the fires out" and that anthracite ash is poisonous and I'd need a permit to dispose of it. Uh, no. If it wasn't a straight up lie so I'd buy a pellet stove, it's pure ignorance. If you don't know just say so. Don't make stuff up. I patiently listened to the guy try to sell me a pellet stove, then a pellet furnace, even after I clearly stated I wanted something that didn't require electricity...which I reminded him of after the furnace pitch to which he replied "just get a generator." I was gonna buy their last coal stove but no thanks. Not listening to me=no sale. I went to Fuel & Flame instead bc If they don't know something they say so, or find out, and they do not attempt to blow smoke up (you know where) or sell me crap I don't want. 3 stars because they did have the damper I needed, and the store is neat, well lit, and stocked to the ceiling with pellet stuff (if that's your bag, man.) Staff is friendly, at least. I guess the "atmospheric conditions" just weren't right for me to give 5 stars.

Not sure what happened to this business but I ordered pellets and pre paid for 2 pallets. Waited…read moreseveral weeks, had to call multiple times only to be told "Sam" the delivery man would call. He never returned any calls and I was never provided clarity on delivery after several months, all while they held my $750 pre payment. Now I have been waiting for my refund to be issued and was promised it would be mailed last week, and it still has not arrived a week later. If I do not receive the refund I will have to pursue it through the AG's office

Our pellet stove died out last year and we ordered the parts that needed to be replaced but…read morecouldn't find anyone to service our unit. My mother has sciatica back issues and the house was very cold for her, so I was referred to New England Pellet Stove Services. I texted Eric and within a few hours, he responded that he could come by today. I was very impressed with the same day service turn around time, the cost was reasonable, and the interaction with Eric and his Son, Bran was informative and they took great care of our unit!! These guys are the best and I will be forever grateful for their hard work and getting my mom the heat she needs!! Now, if we get another 18 years out of all these new parts, we are in good shape. Eric & Bran, my mom and I thank you from the bottom of our hearts and we will be your forever customers. Please have blessed Thanksgiving and Christmas! Don't forget, you guys are 10 STARS!! Diane & Alice

Our pellet stove needed a servicing and cleaning and Eric was an excellent choice! When we…read morecouldn't even get a reply from other companies during the peak season, Eric immediately replied to our requests and got us an appointment within a week. Our stove ended up needing a bit more attention than thought, and he stayed for as long as he needed to to get us up and running properly. Extremely friendly and knowledgeable service. Highly recommend New England Pellet Stove Services!

Beware of hiring this guy. In 2018 I had Paul Mainville (the owner of John the Roofer) out to…read morequote the installation of a new roof on my home. While he was visiting there were other contractors working on my property and Paul started talking a lot of trash about them and I got a bad feeling and did not hire him for the job. Ever since 2018 when I had Paul out he has been spamming me with a bunch of far-right political garbage emails. I ignored them at first, and then I blocked his email address, and now he is emailing me from a new email address which got past my filters. The email I received today said "Will any of you still vote Demoncrat ? If you do then you are the problem in America ". I responded and asked him to stop emailing me, to which he replied with a laughing face. I have a lot of different friends in my life with different political views, but being sent garbage conspiracy theories from some whack job that I did not hire is WAY OVER THE TOP. Do not hire this guy as he is clearly extremely unprofessional. I wouldn't even reach out for a quote, otherwise you will end up having this racist bigot in your life for a very long time despite your best efforts. I am sharing some photos of a few of the real gems he sent me over the years, including one talking about Obama and Colin Kaepernick, calling him a "smooth talking black man". Maybe these emails will sway all the people who have common decency from hiring Paul and now Paul will get to blame a Democrat for all his lost business.

I wish I had checked Yelp before I hired him to install a new roof. Although he was the highest…read morequote, he claimed to have exceptional quality and workmanship. His name is not John; His name is Paul Mainville. . His crew's work was rushed and sloppy. They left debris all around the house, soiled the siding and trampled several plants. When I told him about it, he belittled my garden, and denied the rest. When I gave him half his money with a promise to pay the rest within the month, he became abusive and threatening. Once I completed payment he texted me "goodbye Rita". By this, I conclude that he does not intend to stand behind his product. Don't ever do business with Paul, alias John the roofer.