I used J&M to tow my van to the shop after its catalytic converter was stolen. They answered the…read morephone promptly, was on time to pick the van up, and had the lowest price with no hidden fees. I wasn't with the vehicle, so they sent me a picture when it was dropped it off at the shop. Hopefully I'll never need them again, but will not hesitate to call if I do! Highly recommend them!

Great service, quality and great pricing. Quick response, driver is friendly. They do all over in…read morerichmond area, hercules area. I used these guys previously and had my family & friends used these guys alot. Always before time, never late.

Super fast and friendly!…read more Jesse came thru quicker than anyone with a prompt call back and kindness. He met us at our tow site and was so nice. Support local and small biz, this is a good dude! Service was 10/10 on time, and price was the best in comparison to anyone else on the east bay. Thanks again!

They were AWESOME! Pick up time was very fast and during rush hour traffic. They dropped the…read morevehicle at the shop and everything went smooth. THANK YOU GUYS!

Really appreciated the help, knowledge, care and attention to detail for a safe transport for a car…read morenear and dear to me. Thank you!

Friendly, extremely responsive, and dispatch time offered was lightning fast! We ended up not…read moreneeding a tow after all, but I'll definitely keep their number saved for the future.

VJJA is super responsive and helpful. They responded to me with a fair price that beat the…read morecompetitors. They towed my motorcycle to the shop with no issues. Secured it quickly. Delivered it quickly. Confirmed with me that the bike arrived safe. Called the shop and they confirmed receiving the bike and all the accessories. Great experience and value!

I experienced a severe flat tire, it was getting late so local shops were closing so I wanted a tow…read morefrom SF to the Peninsula, and VJJJA responded quickly and professionally to my request (via Yelp). They provided quotes for 2 different locations (local and 30mi away) and with a truck arrival ETA. Their quotes were reasonable, and they even ensured a larger truck came by so my family of 4 (including 2 kids who were in booster seats) could ride in the tow truck to our destination. The driver arrived on time, and was friendly, professional, and used google translate when we had minor challenges communicating (about the booster seats). My husband initially couldn't find the seatbelt buckles in the backseat but the driver was able to find them after reaching under the seats. The driver professionally loaded our car onto the truck , drove well to our location 30mi away, unloaded our vehicle, drove it into a safe parking space, and took pictures of the vehicle before and after. Payment link was sent via text and transaction was easily handled. During the process, the business called me a few times: to setup the appt officially, to confirm truck and driver could take our entire family, and to inform me that payment link was sent via text. Overall an efficient and professional service!

Really good experience. He responded quick, showed up on time, and took good care of my 1966…read moreChevelle. The car was a little more difficult to load because it doesn't have any steering right now, so the front wheels had to be guided or they would point in different directions. He helped with all of that and took his time making sure the car got loaded up right. Price was very reasonable too, especially for the extra work. Quick response, on time, and definitely went the extra mile. I'd recommend him to anyone needing a tow, especially if you have a project or classic car that needs a little more care. I'd definitely give him a call first before calling one of the big tow companies.

Highly recommend this company! They provided an immediate estimate over the phone and dispatched a…read moreflatbed without delay. Driver Christopher was professional, polite, and went the extra mile--literally helping push my non-running car up an inclined driveway into the mechanic's bay after delivery. Outstanding customer care from start to finish. Great service!

Great communication, price and service quality. Recommend their towing service in Oaklandread more

Arranged for a tow a couple of days ahead of time and all went smoothly. Price seemed reasonable,…read moredriver Charlie was friendly and competent. Car was delivered for repair without any hassle. Would use again!

Edit: Changing my review to 1 star. Owner is now posting my personal address and license plate as…read morethey are unhappy with my review. Reported to Yelp for privacy violations. We reached out to this business with this exact quote: 'Non emergency car tow, anytime within the next few days. About 9 miles within San Francisco. How much for rear wheel towing vs. flat bed. It's from one apt garage to another apt garage, the space is tight for both places'. The good: - The tow truck drivers were right on time for their appointment. - They managed to get our car out of the tight spot (although they had to push it) - Workers were friendly and tried to accommodate us the best they could The bad: - We were charged an additional $75 by the owner for 'additional labor required'. This was because the tow trucks could not get into either garage, and the workers had to push the car out/in to both garages. This was despite the fact that we provided the information on our quote request that it was one SF apartment garage to another, and the spot was tight. We also provided the clearance of the garages the early afternoon before the tow. You would think that professionals in these services would know if their trucks would be able to go into a garage after being provided the clearance, and also that they would check to see what kind of garage it was before providing a quote if the price would change. - Before scheduling an appointment (after being provided the quote), we also confirmed with the owner that there would be 'no hidden fees'. He assured us that he 'don't do business like that'. We were then charged an additional fee of roughly ~30% of the quote price. - We reached out to the owner after being charged additional fees. His responses were full of inconsistencies and odd answers. For example: - He told us he assumed that the garage would be a straight in and out. This was despite us telling him it was to/from an apartment garage in SF and tight spots (assumedly NOT straight in and out), and explaining the garage layout to his employee. He also did not think to clarify before the tow. - He told us that his workers should have reached out to him when it was a more complicated tow and there would be extra fees. Despite acknowledging that it was an error on his drivers for not reaching out, he did not refund the fee. - He texted us requesting more information about the garage the day before. At essentially the same time, his employee (the truck driver) called us and we provided a detailed explanation of the garage situation. His worker failed to relay this information to the owner. The owner blamed us for this, explaining that we should have called him and told him as well, even after we had provided all the requested information to his employee. Summary: Overall, we felt like we went above and beyond to provide all the required information to get an accurate quote. After a series of blunders that appear to be issues with communication by his employees, we ended up having to pay additional hidden fees (roughly 30% of the original quote). We even tried to clarify the situation with the owner after the tow, but he seemed disinterested in providing a refund for the additional fee. This was even after he told us that his employees did not follow the established procedure. Overall this felt a little suspicious and like bad business practice. Even if there were some communication issues with his employees, we felt that the business owner should have honored his word and refunded the fee after. Even with all information we provided and despite our protest, they stood firm on their price.

Great experience here with Emergency Auto Pros, was able to help me with my issue and also was able…read moreto schedule me the same day I called. Very knowledgeable and had great communication throughout the whole process. Will be doing business again with Prashil again! Pricing was very reasonable. Highly recommend!

My car broke down the check engine light was on, I took my car to Emergency Auto Pros and Prashil…read morewas very helpful. The price was reasonable and the car was running again without any problems.