I started my home journey in March 2026; Nate Hilton is the salesperson that I have been working…read morewith. I was very hesitant to work with him and the factory due to the distance. I like in person interactions when making large purchases. This is supposed to be my forever home and it's taking a turn for the worse. I also dislike salespeople in general; I firmly believe that they are snakes and only in it for themselves. Nate at first seem to be looking out for my best interest, constantly taking my calls, returning my emails and texts. At one point in the very beginning, I had his personal cell number but then when I started signing my life away, he texts me and said only to call him on his work number. I met him in person and shook his hand, not knowing and not noticing some unethical things he did. He made empty promises and of course it was verbal so by law it doesn't matter and that's how these snakes work. He verbally told me the house if I purchase can be built in two months. He verbally stated any deposits were always refunded and no pressure to continue to do business with Factory Expo if I became dissatisfied, and he verablly stated once I placed my deposit the home building could be started! In March the Docusign I signed stated my deposit was refundable! I went ahead a chose The Renoville by Cavco, he recently called me in June saying I needed to sign the Docusign due to it being expired and the only change was putting a new date on it! Little did I know because I was stupid in believing Nate, that he changed the conditions of the agreement. I had complete faith that he had my best interest at heart! Now that I went back to look at the agreements I seen what he did because I took him at his word. He gladly took my money knowing I was not going to get the home in two months. I pushed him to call the dealer to start the build and then he pushed for permits which he knew would take a long time. I didn't! But he did! He refused to push the builder to start building my home with 25k in his pocket! Then In July I finally get the permit, and he tried to push another docusign without a call or a text, saying notice of completion would be November! Nate is not incompetent, he knew I was not going to find that acceptable. Now he is telling me I am only subject to certain homes due to my loan condition and how fast I want it. I spoke to him about possibly cancelling and he hits me with the updated docusign that he stated was only updated for the DATE, and another updated docusign that was only updated for the YEAR of the manufacture home changing from 2026 to 2027! Now that I am trying to move quickly on something else, he is lacking response time to emails and phone calls. I spoke to Steve the manager supposedly and instead of helping he basically stated I needed to wait for Nate. I find this company to be doing unethical practices with lies and deceiving the client.

Explored options for an additional home on our property. The staff were very friendly leading us…read moreon a tour of some of the available homes and explaining in detail any questions that we had during our appointment. They were honest in explaining the current housing market is resulting in at least 9-12 months wait for a manufactured home and the pricing and what would be covered and not covered in purchase. At the Factory Expo they provided housing from many manufacturers. They do not provide prep with septic but they will make the referral and had service people who could do the service. Even prep workers were looking at 6 months out. This is one place to explore, but remember the displays are barely the tip of the iceberg and there are many options for specific needs. Pricing was clearly displayed and/or explained.

I called Ralph Hays for a quote. It took twice to have someone come to evaluate the roof situation…read more I was told I would have an email the next day regarding the evaluation. I never received an evaluation on my email so I called to request one. I still didnt receive an email evaluation. Maybe their roofs are good, they are who my Mom always used when living. But the office staff needs lots of improvement. I chose another company who will be installing a new roof next week. Louise

They answer their phone and returned my calls. Professional, prompt, and quality work,-- what more…read morecan you ask for.

Was able to evaluate issues and provide estimate within 24 hours of request…read moreExcellent work , fair price Repaired broken and missing tiles Looks fantastic

BEWARE - READ THE CONTRACT CAREFULLY I just negotiated a…read moreprice and contract with Durazzo Roofing. They were good to deal with and Mr. Durazzo was fair and reasonable. The contract included the following clause: "In case counsel is employed, I (Owner) agree to pay reasonable attorney's fees and court costs" That meant I had to pay all legal fees - both sides even if they were at fault and lawyers were needed. I spoke with Mrs. Durazzo who refused any changes like adding "... if Owner is at fault" to the sentence. She said I could find another roofer and I will. This sentence is legal in AZ and would supersede the Court awarding me fees and costs if Durazzo is at fault. It's also very unfair and for me said something about the Owners.

We highly recommend TAB! They did a fantastic job on our…read morebathroom remodel which was a full demo and replace. Their customer service is top notch. Always responsive. I even received text responses over a weekend! From demo start to finish, our bathroom was completed in 3 weeks! Please note that cabinet orders are taking about 6 months, and this was understood up front. The craft employees of TAB are long term, very professional and top notch. They were very considerate of our home and time. Please consider TAB for any work you need done in your home!!

My experience with TAB was excellent. I needed a quartz countertop repair and contacted several of…read morethe companies that were ranked highest on Yelp. They either would not repair the chip or told me to send a picture and then afterward never responded to me. TAB gave me a quote with a totally fair price, was able to work me into the schedule on short notice, and the work was fantastic. You cannot even tell there was a chip there before. While there, he even cleaned the edges of my countertop while waiting for the epoxy to dry. The service was friendly, generous, and he did exactly what I needed when I needed it. I will definitely call them again for help with my countertops!

The quick answer is that I'd highly recommend this company for your a/c needs!!…read more My a/c went out in September and with the help of HVAC King we are back in business! The owner of the company worked tirelessly with my home warranty company to make sure that we were provided quick, professional and very knowledgeable service. HVAC King was EXTREMELY responsive and made sure I was getting exactly what I needed. When they came to do the actual a/c replacement they were efficient and very thorough. We are grateful to have a/c back running and it was for the tenacity of HVAC King. Would highly recommend for your hvac needs!

King of Terrible Customer Service! On May 14th, 2026, I…read moresubmitted a work order with my warranty company, within less than 30 minutes, Abron, who I now understand is the owner showed up to the house ( which is a rental) without waiting to receive confirmation that someone would be home. He then called me and yelled at me, was very angry and aggressive, and said I would now have to wait over two weeks for him to come back. He said this as a threat. When I tried to explain that he should have reached out to confirm someone would be home, he berated me and went on an on, basically implying I was at fault. I told him that his behavior was unprofessional and that I would be filing a complaint with my Warranty Company, he hung up, but shortly after texted me trying to apologize. He sent me a long text with an apology once I replied to his text and told him I own various properties and call work orders in often and have never before came across someone as rude and unprofessional. Later that day, my tenants also called to tell me how disrespectful he had been to the female tenant. Not sure his experience, but his customer service is terrible. I rarely take the time to write reviews unless people are really bad.

Purchased 2 beautiful exterior doors from Dale's Doors. Installation went smoothly, and the new…read moredoors did wonders to modernize and refresh the look of the house. The staff at Dale's is very knowledgeable and helpful, and they have a great selection of doors and hardware.

I am absolutely impressed with how my doors came out!!! We attempted to ues other places however we…read moredidn't feel a connection with what we were being sold. We felt like we were just a job. I had a small door that did the view no justice. The family owned staff assisted my wife and I with deciding on the perfect door! Ultimately we love the results and would highly recommend utilizing this establishment for windows and doors! We panted as we requested. We're glad we went with this fantastic family owned small business!

Avoid this company at all costs! I was referred to Steamy Concepts/Royalty Renovations by Rite Way…read moreHeating and Cooling. I've always had great experiences with Rite Way so I trusted their recommendation. As other reviewers mentioned (believe them) Steamy Concepts was great but Royalty Renovations was HORRIBLE. It took forever to get an appt, their payment options are outdated, terrible communication throughout, but the kicker was the disaster they left behind. They didn't put plastic up to contain the drywall dust and literally every surface floor to ceiling was covered in thick dust. Thank god we don't have allergies or asthma. I called and asked for a supervisor to visit and he agreed saying it is not the first time his guys have wrecked a place. His employees failed to speak to me at all before, during, or after; which he also said is a problem. They were supposed to re-intall a shelving unit and I had to help the supervisor do it. They left trash. He took pics of all the dust and said he would get back to me about a cleaning crew but never did. The following Monday I got a call from some other company about cleaning but we had already dealt with all of it since no communication from the supervisor. So apparently his employees aren't the only ones who don't communicate. Then their office calls me about my final bill. I tell them I want a discount for all the mess that we had to clean ourselves and all they did was remove their normal measly cleaning fee of $35. Yea well maybe that would be fine if it was NORMAL mess but not for the sandstorm of dust they left over every surface: floors, beds, curtains, rafters, cabinets. Pics attached worth a thousand words. AVOID, AVOID, AVOID. Believe all the bad reviewers.

Had work done in my home employee Albert Avenetti did a real great job very clean very excellent…read moreservice . Thank you

Our experience with the Poplin Construction team was outstanding from start to finish. This was a…read moremassive, multi-month renovation that involved replacing and upgrading virtually everything in our home except the walls and windows. We communicated frequently throughout the process, and the team was always responsive, transparent, and committed to delivering outstanding results. They took exceptional care of our home throughout the popcorn ceiling removal, including changing our HVAC filters weekly to minimize dust. They even helped us repair a broken window that wasn't part of the project, and they showed remarkable patience and compassion in accommodating unexpected neurological challenges on our side. They handled every obstacle--including two unpredictable water issues and coordinating with our HOA as applicable--with professionalism, creativity, and a consistently positive attitude. Their craftsmanship is exceptional. Our custom fireplace is absolutely stunning, and the redesigned bathroom countertop and sink make much better use of the available space. Throughout the project, they made countless thoughtful enhancements that elevated both the beauty and functionality of the home. Poplin Construction exceeded our expectations in every way. If you're looking for a team that combines exceptional craftsmanship with integrity, professionalism, and genuine care for their clients, I highly recommend them.

This company stole from me and tried to say VIDEO evidence wasn't real, did a horrible job on the…read moreconstruction aspect as well.