I am not usually the kind of person who leaves bad reviews, especially when it comes to the staff, but my last trip to this location was horrible. I placed a drive thru mobile order and the server was absolutely terrible and extremely rude. Young, black hair, lots of eye makeup. She didn't say a single word to me throughout our entire interaction - which normally I wouldn't care about but this young woman visibly rolled her eyes at me as if I were an inconvenience to her. I said "have a great day thank you so much" and she slammed the window shut!! I understand everyone has bad days and I'm sure working at cava isn't the best job all the time, but I felt so disrespected. Very very disappointing experience. read more

Always love hitting up Cava...great portions, the produce is fresh, and servers are friendly. Shout out to Claudio for my visit yesterday...super nice and accommodating. Will be back! read more

Worst Cava Location I've ever been to. Cold Bread, very skimpy with toppings, no carbonation in the drink machine, no ice, and the tea was full of tea grains. read more

They really need someone from corporate to keep things looking better! Full of kids not know what the hell is going on, food spilled everywhere, trash overflowing, rude teens .. Sad because the food its amazing and a concept we all needed. read more

Disgusting location. Bathrooms filthy. Tables filthy. No silverware stocked. Chicken was cold. The employee used the same gloves to grab the toppings and handle the register. So upset with everything read more

Woooo horrible experience horrible experience, the people in the kitchen after use the bathroom don't wash hands. The dining room is a mess and nasty read more

Food is always amazing. I love the build your own greens and grains bowl. It's delicious every time I go. The pita chips are so good and are perfect with my bowl. I stop by at least once a week. I love that they stay open until 10. I've never tried the drive thru but now that I'm a regular I should. The restaurant is clean. I park right outside of the building. I've never had a problem with the staff as they are working yet still kind. Keep up the good work guys! read more

Let me start this out by saying that I've had a couple successful orders before today. I ordered online for car pick up today a bowl and a pita with a side of pita. We bring it home and notice that the side pita that was 2 dollars is missing. Okay, whatever. Then I open the bowl and take a bite and the rice is either very very old or not cooked because it was hard as rocks. I never do this but I went back (10 minute drive) and complained because I could not eat it. They made me a new bowl with cooked rice but the manager gave me an email to send my receipt to. She said she had no power to give a refund which seems pretty ridiculous to me. Will definitely not be back for a long while. read more

I have been to this location several times. Each time I am less and less impressed. I wish I could leave no stars. We used the restrooms before ordering, they were filthy. We should have left then, but we were very hungry and have enjoyed Cava in the past. The gentleman that greated us seemed like we were bothering him. Thankfully a young woman finished our order and she was very friendly. After paying we needed forks, napkins etc. The napkin dispensers were all empty but one. There were two forks left. The restaurant looked like it hadn't been cleaned or stocked in days. The floor was sticky, the tables were gross. I was shocked people were actually sitting inside eating! It could not have been a staffing issue as one employee was leaning against the wall looking at his phone. There were only about three tables so it was not crowded. We are so bummed because Cava used to be very good. I hope that they can get it together. But we won't know as we will not be returning. read more

Yum! Healthy and casual build your own (or select from a few pre selected bowls/pitas). Kind of like chipotle but Mediterranean! We ordered online for pickup and it was ready right when they said it would be. Employees were friendly. Will definitely be back! Would've loved to have more falafel in my bowl, but otherwise five stars. read more

This place is a mediterranean version of Chipotle. You create your own meal by adding items as you proceed through the line. It can be pretty confusing because they do not explain how many of each type of option you are allowed to add. Also, the list of items to add is usually at the end of each station, so by the time you notice it, you have probably already added your ingredients. You start with a grain bowl, salad, or pita. You also have the option to do half and half. I went with a grain bowl ($9.57) with the saffron basmati rice as my base. Then, you are allowed to select up to 3 types of dips/spreads. If you don't ask and if this is your first time, you might think that you are only allowed to select one. I went with tzatziki, hummus, and roasted red pepper hummus. Next is protein. This was confusing. Initially, I was told that I could select 2 types of proteins, but after the staff member added my meatballs, she quickly passed my bowl onto the next staff member. I guess I was not getting my second meat. I felt cheated. Perhaps she meant that I could do a half and half with my protein and just assumed that I wanted only meatball? Onwards to toppings, where you can choose as many as you like! I love having colorful meals; it usually means I'm eating healthy. I had tomatoes, cucumbers, cabbage slaw, onions, crumbled feta, and a lemon wedge. Finally, you can top it off with a dressing or ask for the dressing to be on the side. I had the lemon herb tahini. In total, my meal was delicious. I was satisfied with my portion size and with the fresh ingredients. However, the entire process is very confusing. read more

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CAVA is pretty much a Mediterranean version of Chipotle where you can pick what goes in your bowl with a base, proteins, toppings, and sauces. I feel that overall the food and service were both mediocre and what is usually expected of a take out / fast food restaurant. The freshness of the ingredients (vegetables and meats) were a 5/5. I also felt that the portion size for $9 was very good and a 5/5 since it really fills you up. The flavors of the dressing and the dips/spreads were also a 5/5 for me. However my review lacks the last two stars because I feel like the menu should include more suggestions and that the staff need a bit more training. As someone who isn't familiar with any of the ingredients on the menu or Mediterranean ingredients, I was completely confused on what to put on my bowl. I also work at a similar style of restaurant where you can "build bowls" and our menu has signature bowls to help people who are unfamiliar with the cuisine. I think adding that to the menu would make it easier for customers. Secondly, I was hesitant to make this complaint in my review since CAVA is still relatively new and I understand that many of the staff might still be in training, BUT I asked for clarification on what certain items (dips/sauces) were on the menu to a staff member and they could not even name what I was pointing to and could not even identify what the item was hence not being able to answer my question of how it tasted like. The employee didn't even ask someone else to help. I really think that the basic training should cover at least being able to name what you're serving especially ambiguous sauces/dips that most customers would be confused by. Overall the food was decent, probably a 4/5. And the menu and service was a 3/5. CAVA is nothing to go crazy over but I'm willing to come back to see if any improvements have been made since it's still a very new restaurant. read more

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I've have been going to this location for the past few months and it's literally something almost every time I go in there. Tonight I went in, 3 people were in front of me which was fine. ONE employee was working the line to create the bowls and to check out the customers which created the line to back up and not get customers helped in a timely manner. Meanwhile I counted 4 other employees in the facility but not helping the one employee creating the bowls/wraps and checking customers out to help move customers out more quickly. Also, when it came time for the sauces/dressings I asked for Garlic dressing. He put some on and I asked for extra along with a side cup of extra garlic. The employee noticed the bottle was empty and said "oh we are out, we don't have anymore." I said "you don't have anymore period in the back etc.?" And he said "nope" I think just to get me checked out since there was a line of 4 people waiting on food to be made behind me. Then I went to get my drink and 3 of the juices (strawberry, lemonade and cucumber) were all out and empty. The place is just in such disarray practically every time I go in there. The drink area is always a mess and the high school employees just do not care. I wish the manager or franchisee would put more care into this location and it's employees, my family and I will not be coming back to this location for a while! read more

First visit Good and bad....first the good...food was very good Bad.....no menus, had to go find them No paper towels or TOILET PAPER in the bathroom All empty tables were dirty Floors were really dirty under some of the tables. All easy fixes....and most importantly the food was good. I'll give it another chance. read more

Great idea but this location is poorly run. 2nd visit and similar experience both times. The tables and floors are always dirty. It's middle of the afternoon with a dozen people behind the counter, only a few tables occupied with guests, and I can't find a clean table to sit at - I'm counting at least 12 or so that are unfit to sit at. Staff appears to be poorly trained. Open until 10pm but at 3:00 they are "out" of clean bowls, and several topping items and no one knows what to do about it, nor is any consideration offered. Too bad. Oh and the trash cans are overflowing. read more

CAVA - Apparently no one empties the trash cans here. - Mediterranean Near Me - Charlotte, North Carolina

I usually go here once a week to pick up via drive thru. I usually order by app which lets you pick a time for pick up. Every time I've been there in last 6 weeks, I have had to wait for them to start making my order. Today was absolutely horrible. I had to wait 30 minutes from the pick up time to get my food. Absolutely horrible! I expressed my frustration to the drive up person but she didn't seem to care. read more

I gave Cava a second chance and it seems they've made some very positive changes. All of the problems I encountered on my previous visit seem to have been addressed. The food was hot, flavorful, and service was great. The kitchen area looked clean and well-organized and the flies were gone! Well done! read more

Love , love, love this place. The bowls that you can customize, order the bowls that are on the menu or.... The crispy falafel on a pita are just the best. That pita sandwich is so good and the flavors hit every corner of your mouth- so satisfying. We've gone two days this week and we had Derrick in the order taking position. On his first day (probably his first hour of work) so he was just learning the ropes. And today- just three days later he's a pro. This place is just great. read more

Great service, super friendly staff and amazing marketing team. Definitely a healthy and creative food option within Waverly. My new fast fave...The mini pita and soup option is a great way to start tasting the menu. Highlights for me include: sumac radishes, green harissa sauce, lamb meatballs, pickled onions and tomato soup! Another bonus is ordering through the app, the food was ready right on time. read more

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Food is excellent but the service was awful. We felt like they were annoyed by our questions and offered little help as we completed our orders. We won't visit this location of Cava again. read more

The guy who took my order was so rude. He for sure didn't want to work there. By the time I was done and it was time to Pay, I asked for an extra pita bread and he left me alone to pay. It took a while until he came back and threw the bread on the counter. When I went to eat my food, I found a LONG female hair inside my food. NEVER coming back to this location. read more

Was excited to try this new place which, now having been there, would compare it to Chopt but Mediterranean style. I was impressed by their offerings. They were generous with the toppings offered on your salad and/or grain bowl. I had the falafel, which was a bit different the the traditional, but it was a nice change up. Overall very fresh ingredients and a nice lunch. read more

CAVA - Greens & Grain Bowl - Mediterranean Near Me - Charlotte, North Carolina

I was so excited to see this Cava being built and now opened! I have been to many Cava locations, I travel in VA and MD a lot and there are many Cava locations there. I love their food, I love their customer service, I love everything about them! They do a great job of training their staff to help you with you meal creation. As described MANY times by others, they are a Mediterranean version of Chipotle. It is so customizable, you can make your meal a little different each time if you want. They also change out some of their items based on the season so you get some new choices. I can't recommend this place enough, go try it! Even if it looks very busy hang in there, they make the food very quickly! read more

Food was good but the restaurant was very dirty. It wasn't very full when we ate but all the tables were filthy. Floors and seats had food dropping. Very disappointed. read more

So, this was my first time eating from CAVA. I didn't know what to order and was a little confused by the many options on the menu. Luckily, Kevin and Camille was beyond amazing. Camille basically suggested my entire meal with ease and allowed me to try different things. Kevin was very understanding and helpful. This was one of the best customer service experiences I've ever had. And yes--the food was delicious! Highly recommend. read more

CAVA - grain bowl, pita bread, 3 sauces - Mediterranean Near Me - Charlotte, North Carolina

Food is amazing! Clean environment and the staff is friendly and quick! I love the way you order, it's like Moes and chipotle

Carson from this location was awesome. Really attentive and positive attitude and seemed like he enjoyed serving customers.

Highly recommend... Greens & grain with brown rice, grilled chicken all the vegetables topped off with Shug! This the best value around! Quick and convenient read more

We always enjoy CAVA for a good healthy meal. This location has always left a lot to be desired. So after not frequenting this location for over six months because of a lack of cleanliness and poor quality food, we gave it another shot. Nothing has changed. We visited on 12/7 around two hours before closing. The restaurant in general was a filthy mess. Not a clean table to be seen. Behind the counter, it appeared the staff was cleaning up for a quick exit two hours later at closing time. There was food, containers, dirty utensils and you name it on the prep table behind the counter. At the counter, the food looked like it hadn't been freshened up in quite some time - dry and food all over the place between the containers from when they scoop it out. However, the items we wanted seemed acceptable enough for us give it a try. The rice, while fresh in the middle, was surrounded by dry clumps from them filling the container vs. changing it out. The gentleman who helped us was very friendly and engaging which is why the two stars vs. zero (I know, zero is not an option). He gladely scooped from the middle and avoided the dried rice. And so it went with the remaining topings. We avoided the protien except for the chicken which looked fresh. The other meats looked like they had been in there all day. We got our bowls to-go and ate at home. They were actually pretty good tasting. However, by morning, both me and my wife were sick from food posioning. There was no doubt Cava was the source. I should have listened to my gut (no pun intended) and walked out when we saw how dirty the place was. We won't be going back to this location. read more

I love this cava. Such nice staff and always catering to your needs. Claudio is such a nice manager and always helpful.

The absolute worst place to eat. I have tried and tried to give it is convenient. It's not worth the bad service and bad food. I exploded tonight and not one person apologized or reacted. I waited 25 min for food that was sitting on the counter. Girl working said she would bring it to me she did not. Whoever manages this location knows nothing about training the staff or cares about the customers. There are horrible reviews way back to last year no fixes to the problems. Please do not go here. read more

Cava is fantastic. I love getting a bowl each time with 1/2 rice, 1/2 greens. I really enjoy the fresh ingredients and i switch them up often. It's like a greek/mediterranean version of Chipotle. Except I like Cava better. Just keep in mind this is a fast casual spot. read more

Javier is the hardest working employee there he is always on his toes and serves with a smile. This location is great i would recommend it every time! The staff is loving caring and compassionate! This store has made a huge turn around ever since the new management:) Food is great and fresh and the drinks are soo good. 11 stars if i could! read more

This used to be my favorite restaurant. It has gotten sloppy really quickly. I ordered a side of carrot sticks for my child and it was huge chunks of inedible carrots. Then the lamb meatballs and regular meatballs were severely undercooked. The mint leaves were brown and all FOUR of their home made lemonades tasted like there had been cleaning chemicals left or unrinsed from the lemonade makers. Just very pungent. No one in my family would drink them. I would ask for my money back but the gal at the drive thru window was not the friendliest. Would they even believe me that so many of the drinks were so severely old or tainted? How about using food thermometers and just tasting the drinks? Good luck staying in business.... read more

CAVA - Carrot "sticks" - Mediterranean Near Me - Charlotte, North Carolina

Got bowl with rice and lentils and something was either old or not fully cooked. Chipped my back tooth. Called, automated message only. Left message, no return call. Went by, told no manager on duty. How? Never going back for food, but going back for a refund and dental bill. read more

3rd time eating here amazing fresh food and salads with a Mediterranean/Greek style - OUR RECOMMENDATION- Get a salad - ask for a mixture of all the lettuces - saffron rice - pita on side - get the 3 Spicy hummus and mix the two chicken types and you pick the veggies - get the green spicy dressing. sooo good! You must get a drink too! They are all natural! Try the diet soda! Amazing read more

CAVA - Salad with natural soda - Mediterranean Near Me - Charlotte, North Carolina

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10 out of flipping 10! This place is amazing!! Think Chipotle, but Greek! I love their layout, their pricing, and the freshness of every single ingredient! I ordered the salad with chicken and lots of fun toppings! Everything tasted so fresh, clean, and SO good!! I highly recommend the tzakiki sauce! It's so good on everything read more

Came an addition 2 times.. Still giving them 1 star due to the base always being half cooked. I don't know who enjoys eating half cooked rice/lentils but it does not taste good. Kinda feels like I'm chewing on pebbles/tiny rocks. . read more

Absolutely delicious I did build my own grain bowl super fresh and flavors were amazing. Vegetarian grain bowl sweet potatoes were delicious & flavorful. Yummy yummy. read more

This location has become my go-to spot. Great energy, and you can tell management fosters a happy work environment...staff like Nadine and Kevin really brighten the place up. Portions are generous and food is delicious. read more