Unfortunately, I had a terrible experience seeking help from Causey Wright, and in particular, the paralegal who I met with, Arlene Oglove. I reached out due to the complicated L&I case I have been navigating for over 2 years, as I have received extreme mistreatment and been on the receiving end of unethical behavior throughout my whole L&I experience. I was referred to Causey Wright by a smaller firm and expected to be given a consultation and to share my side of the story. Arlene asked to review the claim file but did not give me the opportunity to share the details of my experience & injury. I waited over a week for our scheduled phone meeting to discuss my case after she reviewed the file. She did not call at the scheduled time, and once I called into the firm, I was told she was expecting me to call (which is untrue, as she had told me previously she would call me and I sent two emails with the correct phone number confirming that she would call at 11 on the day we had discussed). She eventually did call 35 minutes after our appointment time, and shared that she did not have her notes because they were on a "home computer" and not with her at the office (in addition to blaming me for the miscommunication). I find it extremely unprofessional to come to a scheduled conference so unprepared, and it is a violation of my trust to know she has my file on a computer at her home rather than the office. She went on to say that she reviewed my claim and found me "non-compliant" and began to bring up the letters sent to me by L&I (the very letters I am seeking legal help to dispute). It is clear to me after speaking with Arlene that she has no interest in advocating for the client, but rather is on the side of the insurance company, who have acted fraudulently since the beginning of my case.
Arlene's communication towards me was cruel & made it clear that she is not interested in the truth of the story. I would hope that someone who has the best interests in mind of the client would take time to listen to the issues at hand, and not parrot the exact language L&I has used to paint me in a negative light. She brought up issues that have been long settled, and did not seem to care about the actual issues we are disputing. I came with very specific needs in mind, but she would not listen to what I had to say, leaving me frustrated and triggered, as my L&I claim has been an ongoing trauma that I cannot escape.
If you are an injured worker seeking justice from L&I, do NOT use Causey Wright to represent you - they clearly represent the insurance company, and are not on the side of the injured party. Anyone navigating an L&I case knows that L&I will use many tactics to kick individuals off their benefits and deny them the care they need. If I didn't know better, I would think Arlene works for L&I, rather than a law firm offering representation to injured workers. During our conversation, I redirected her multiple times to the actual issues I need help with, and was immediately shut down and told I was argumentative. I am SO disappointed that there are people like Arlene working in this field, and discouraged to know that such a large law firm is so unscrupulous and unjust in their review of L&I cases. Her behavior towards me was shocking and it became incredibly clear to me that this law firm is corrupt and extremely unethical in presenting themselves as advocates for the injured party. read more
