I'd give zero stars if I could.
Do Not Use This Service! The list of what they did not do is much longer than the list of what they did do. Date of "service" was 9/28/19.
During the phone consult, Jennifer said she charged $50 an hour to do a full clean of a 2 BR at move-out. Jennifer's phone manner was not very professional. She wouldn't have mentioned the total fee unless I'd asked how many hours would be needed. She then said the $50 was for 2 people for 3-3.5 hours. Neither time I called did she answer the phone with her name or with the name of her business.
I was shocked when she called me after 2 hours and said they were done.
Let me tell you how bad the place looked when I came back to my apartment to pay them. What makes this hard to understand is that I am a generally neat person and that the apartment was not very dirty to start with.
Here is a partial list of what was wrong:
1. The stainless steel kitchen sink was badly etched. They said they'd used acid. I'd never needed anything stronger than Scrubbing Bubbles to clean it. See pics.
2. One BA sink was also etched from the acid.
3. The inside of the kitchen cupboards had not been cleaned. The few crumbs I missed were still there.
4. The entire stove and range had not been touched, including the drip pans, the range top, under the top, the oven, and the fan hood. They made a weak effort to clean the hood after I started inspecting the apartment.
5. The main BA floor had not been swept nor mopped. Since I rarely used the other BA and it wasn't dirty to start, I can only assume that one hadn't been done either.
6. Top of the fridge; inside the freezer.
7. Under the appliances.
8. I'd left 2 rolls of TP and a box of Kleenex in the main BA for the next renters. These had been placed--soaking wet--in the cabinet under the sink in the hope I wouldn't notice they'd been dropped in the toilet.
9. LR ceiling fan
To be fair--I could tell they had vacuumed the carpet. That was about it.
I cannot say strongly enough to not use this company. read more