I have been going to Catoctin Medical Group since I turned 18. Almost 10 years later, I finally changed my doctor and am realizing that Catoctin Medical Group is out of the norm in a very bad way. This is what I realized after my first appointment with a new doctor:
Though Dr. Krantz is my doctor, I have never met the guy. In fact, I don't know if we've ever been in the building at the same time as I have never seen him. The PAs are fine, not extraordinary but okay. They give the most direct answer my questions should I have them. I do feel I have to pull information out of the PAs and nurses. It won't be offered unless I specifically ask for it, which is a challenge if I don't have any idea of what's going on. The entire visit seems rushed every time, without fail. I don't really feel I am given the time of day and I often end up feeling like I was wasting their time.
Accessibility is a huge issue for this office. There is no patient portal or electronic services. They literally only communicate through phone and fax. I once left a message on the wrong phone line asking for my immunization records. After about a week or so, I finally called the front desk and asked if they received my message. They said I left it on the wrong phone line and that I would need to leave a message requesting them on the right voicemail. Once I finally got touch with the 'records department' (who is only there on Mondays, Wednesdays & Fridays), they needed me to fax them the request. I eventually gave up because I do not have a fax machine. It seems there is very little communication between the staff and you have to keep calling them back if you need something.
If you are looking for a doctor, choose any other practice. This is not a doctor's office for any working woman with a busy schedule. read more