The wife found plenty of fun shirts that fit her. The employees were nice and helpful and their…read moreselection of clothes was outstanding.

Always have a grand time visiting the girls at Torrid. Sometimes I leave with amazing items,…read moresometimes I don't, but I always have exceptional service and a good laugh. The staff make you feel welcome and beautiful, and they always make sure to tell you what is going on in the world of Torrid that day.

Hello! To anyone thinking about using this business be careful because they do not take…read moreaccountability for their own mistakes, the suits were nice but they forgot numerous items, they forgot our shoes, our ties, the pair of shoes they didn't forget were ripping apart and when we came to him with our concerns he said it was my fault they didn't put the shoes in the bag, very very unprofessional and immature business owner.

I wouldn't think twice about going anywhere else in town! We…read moregot our suits here for my wedding party and everyone was super happy. They were able to provide nice quality suits even on short notice! So helpful and accommodating to all our needs , accurate sizing, great prices and great selection of suits and colors to choose from. Not only that but they were the nicest guys, very professional and friendly. We will definitely be back!! Thanks so much Paul Phillips Formal wear!!!

Bought a anniversary band for my wife. We sent it in with her wedding set. Came back 2 weeks later…read more They did not size the band before they attached it. Had it sent back out and came back 2 weeks later with the main ring scratched up and a hole in it on the side. Sent it back out, got a text message on the 5/6 that it was ready. Went there today 5/9 and it was not there and would be a couple of days. 5 trips 2 months later and we still do not have the rings. Would not buy anything from zales again. There coustmer service is at rock bottom.

Great staff friendly, courteous and knowledgeable. They always work hard to understand my issues…read moreand find a solution. Thanks

I'm larger guy so this place is a must. The staff are welcoming and help people like me not feel…read moreself conscious about sizing cloths. Product is mostly high quality easy care. Prices are better than average. Overall most of the cloths I've bought here have lasted. Building could use some upkeep but nothing so bad to get a below ok rating.

Walked into the store looking for converse for my wife. Found a pair I was going to get but needed…read moresome assistance. The two employees working were standing with their elbows up on the counter just chatting away while multiple other customers and I were waiting. I would expect an employee to come ask for help instead of them waiting for someone to come up.

Great service, every time I walk into the store there's always someone asking if you need help with…read morefinding something no matter how busy they are, and they always have the shoes I'm looking for in my size

Great customer service and prices. Honest and no pressure. My husband and I went to a big box store…read morein Springfield before stopping by here. We saved a thousand dollars by shopping here and we felt a thousand times better supporting a small local business. Give this place a shot if your looking for some nice furniture.

They charged me $100 for a tank and a pair of jeans that were $50 They charged me $50 more in the…read morebank

When it comes to retail chain stores, I feel like I intend to expect slow/no service, incorrect…read moresizes and messy shelves, and long lines at the fitting room, begging with eye contact for someone to unlock a door. What American Eagle Springfield does well is slash this assumed idea. They're prompt, organized, knowledgeable, and helpful. I worked at American Eagle for roughly three years, from 2013-2016. Through this time, I've seen changes in staff and morale, but the one thing that always came first was helping the customer, which they still prioritize. This was my first job and one I'm very thankful for. Problems were handled with respect and understanding, and management really pushed me to be the best I could be. I transformed from a timid high school student to a motivated young woman. After visiting other AEs and shopping at the one that is closest to me in Oklahoma City, I wish all American Eagles were as customer oriented as Springfield's. As a customer, only remembered by a few staff members now, I was approached by someone who developed a conversation about what I was there for. It's pretty rare to find a smiling face with the genuine want to help. We were able to style an outfit together, and I even asked her opinion on a shirt I picked out. It was nice that she didn't automatically tell me it looked good, but asked me why I thought it didn't look good. After discussing how the shirt felt, she suggested a different type, which I ended up buying. It was really nice, and an experience I've seen myself conducting a million times before. It's good consistency, and caring. Their clothing changes once/twice a month so you can always find something new. They offer good discounts, including one for military personnel. Their clearance ranks are steals because every item was once full price. Overall, I haven't had a bad experience here as a customer. They definitely put other American Eagles to shame.

Customer service skills go a long way in a business that is souly based on such. When you walk into…read morea business you want to be welcomed and acknowledged, even if you will have to wait. I've had to go to this location a few times in the past week and never once have I had a "hey/hi/how are ya?" and stood their twiddling my thumbs for 30 minutes without even being glanced at. I work in customer service, so I completely understand wait times and the busy cluster you have to manage, however this was just disappointing. Once I was able to be helped the rep did a great job and was very helpful which I why the review has been saved to 3 stars over 1.