1. Catherine Gerontis, MD

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Commack, NY

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Catherine Gerontis, MD

1.5 (2 reviews)

Services - Catherine Gerontis, MD

Eye surgery

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4 years ago

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SightMD NY -- Brentwood, New York - Ketan Laud, MD

SightMD NY -- Brentwood, New York

2.3(14 reviews)
2.1 mi

My name is Ana, and I have been a patient of Dr. Nichols for Sight MD for the past few years. In…read morethe recent months I've had 2 surgeries, which have been life saving for my eyesight and I could not be any more grateful for the superior service and care that I have received. I cannot express how great a difference the quality of care and professionalism has made in my life. I can honestly say that my eyesight was saved by Dr. Nichols and his dedicated team and staff. Extremely pleased with the care at SightMD. Sincerely yours, Ana Otero

I am disappointed with how SightMD handled my attempts to obtain insurance reimbursement for the…read morefemtosecond (Femto) laser used during my cataract surgeries in February and March. I paid $4,000 out of pocket ($2,000 per eye). When I sought assistance with reimbursement, I was repeatedly told that "insurance never pays for this." Despite having an approval letter from my insurer, Dr. Jeffrey Martin told me, "Insurance will tell you they'll cover the surgery but then when it comes time to cut the check they will deny the claim." What frustrated me most was the dismissive attitude I encountered. I felt my questions and requests for assistance were an inconvenience rather than legitimate concerns deserving professional attention. I understand that the Femto laser is a tool used during surgery rather than a separate procedure, which can complicate reimbursement. I also understand coverage is not guaranteed. However, there is a difference between explaining those limitations and dismissing the possibility of reimbursement, especially when a patient has written approval from their insurer. Ultimately, my insurance company reimbursed me for the full $4,000. My insurance also covered the eye drops associated with my surgery, another expense I had been told would not be covered. I am glad I persisted, but the experience left me disappointed in SightMD's patient service. My complaint is not that the office failed to guarantee coverage, but that my concerns were dismissed and my efforts discouraged based on assumptions that proved incorrect. Patients should feel comfortable asking questions about substantial out-of-pocket expenses without feeling they are inconveniencing their medical provider. Even when reimbursement is uncertain, patients deserve respectful treatment and reasonable guidance. I hope SightMD management takes this feedback seriously and improves how patients are treated when seeking assistance with insurance matters. Sincerely Robert M.

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Catherine Gerontis, MD - opthamalogists - Updated November 2026

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