1. Vitreoretinal Consultants

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Hauppauge, NY

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Vitreoretinal Consultants

4.3 (4 reviews)
Closed • 7:30 am - 4:30 pm

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5 years ago

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8 years ago

Doctors are decent although the wait time is horribly long. Front desk staff is appalling. Rude and terrible attitude.

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SightMD NY -- Brentwood, New York - Ketan Laud, MD

SightMD NY -- Brentwood, New York

2.3(14 reviews)
1.9 mi

My name is Ana, and I have been a patient of Dr. Nichols for Sight MD for the past few years. In…read morethe recent months I've had 2 surgeries, which have been life saving for my eyesight and I could not be any more grateful for the superior service and care that I have received. I cannot express how great a difference the quality of care and professionalism has made in my life. I can honestly say that my eyesight was saved by Dr. Nichols and his dedicated team and staff. Extremely pleased with the care at SightMD. Sincerely yours, Ana Otero

I am disappointed with how SightMD handled my attempts to obtain insurance reimbursement for the…read morefemtosecond (Femto) laser used during my cataract surgeries in February and March. I paid $4,000 out of pocket ($2,000 per eye). When I sought assistance with reimbursement, I was repeatedly told that "insurance never pays for this." Despite having an approval letter from my insurer, Dr. Jeffrey Martin told me, "Insurance will tell you they'll cover the surgery but then when it comes time to cut the check they will deny the claim." What frustrated me most was the dismissive attitude I encountered. I felt my questions and requests for assistance were an inconvenience rather than legitimate concerns deserving professional attention. I understand that the Femto laser is a tool used during surgery rather than a separate procedure, which can complicate reimbursement. I also understand coverage is not guaranteed. However, there is a difference between explaining those limitations and dismissing the possibility of reimbursement, especially when a patient has written approval from their insurer. Ultimately, my insurance company reimbursed me for the full $4,000. My insurance also covered the eye drops associated with my surgery, another expense I had been told would not be covered. I am glad I persisted, but the experience left me disappointed in SightMD's patient service. My complaint is not that the office failed to guarantee coverage, but that my concerns were dismissed and my efforts discouraged based on assumptions that proved incorrect. Patients should feel comfortable asking questions about substantial out-of-pocket expenses without feeling they are inconveniencing their medical provider. Even when reimbursement is uncertain, patients deserve respectful treatment and reasonable guidance. I hope SightMD management takes this feedback seriously and improves how patients are treated when seeking assistance with insurance matters. Sincerely Robert M.

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SightMD NY -- Brentwood, New York - Surajit Saha, MD

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Retina Group of New York - Dr. Suveera Dang, MD, MPH, a distinguished ophthalmologist and Retina Specialist from Northwestern University, joins the Retina Group of NY

Retina Group of New York

3.0(2 reviews)
3.5 mi

I took my 17 year old daughter to The Retina Group of New York's Hauppauge location for an appt…read more with Dr. Maisel. The first part of the appointment was with two lovely women - one was a Nurse and the other I think was her assistance. They had the responsibility of gathering information from my daughter about why we were there and what was bothering her eye. They had to put a few different drops in her eyes for some tests that had to be done and my daughter doesn't do well with anyone putting anything in her eye, even drops. She was very upset and nervous. These women was angels - they were so patient with her and talked to her to calm her down and took all the time needed to make my daughter feel comfortable enough for the nurse to put the 3 different drops in her eyes. They were the sweetest women I have ever met in any doctor's office I've even been to - just wonderful. After that we went in to see Dr. Maisel. He was very thorough and helpful in explaining to my daughter what he was seeing in her eye. He gave us all the information we needed and even gave us information sheets to leave with to read to understand more of what was going on. I could not have been more pleased with our appointment. We have a follow up appointment this week at the Hicksville location and I'm sure I'll be just as pleased. I would definitely recommend the Retina Group of New York.

If you ever bring a love one to see Dr Rodney Coe to this facility, think it twice. I brought my 89…read moreyear old father to see this doctor and I regretted so much, not only he was very rude to me and my father, he was totally dismissive and neglecting. He was paying more attention to the two young girls that were " assisting him" than paying attention to my father and his condition. The receptionist was also rude and unhelpful. Very disappointing.

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Retina Group of New York - James M. Maisel, MD

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Retina Group of New York - Nassau County Location (516) 939-6100
Suffolk County Location (631) 273-1818

Nassau County Location (516) 939-6100 Suffolk County Location (631) 273-1818

Retina Group of New York - The Amsler grid may show blind spots, dark spots, or waviness indicating macular problems of diabetic retinopathy or macular degeneration.

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The Amsler grid may show blind spots, dark spots, or waviness indicating macular problems of diabetic retinopathy or macular degeneration.

Vitreoretinal Consultants - retinaspecialists - Updated November 2026

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