1. John Passarelli, MD: SightMD NY -- Brentwood, New York

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John Passarelli, MD: SightMD NY -- Brentwood, New York

3.3 (4 reviews)
Closed • 7:30 am - 6:30 pm
Updated 2 months ago

Services - John Passarelli, MD: SightMD NY -- Brentwood, New York

Eye exams

Eye surgery

Retinal imaging

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Sterling Optical - South Shore Mall

Sterling Optical - South Shore Mall

2.7(31 reviews)
2.7 mi
•$$$

I had a store credit of $639 from a previous purchase. I originally paid for a pair of glasses, but…read moreI had to cancel the order because I was told it would take approximately three weeks, which I could not wait for. Since the payment could not be refunded to me, I was issued a $639 store credit. I went to the store today intending to use that credit toward another pair of glasses. However, I was told that there was no store credit showing in their system and that, because the manager was not there, they could not apply it. I explained that I had proof of the original transaction and the store credit, including the receipt that I had previously asked them to send to my email. I also questioned how this could happen and what would happen if the manager were to leave the company. I was simply told that I would have to wait for the manager. Unfortunately, the employee who assisted me was also very unprofessional and seemed extremely unwilling to be transparent about the pricing. She initially refused to show me the quote or the price she had provided. I explained that I wanted to see it because I planned to call back and did not want the price to be changed later. Eventually, she showed it to me, but the price had been changed and part of the original quote had been whited out. This entire experience was very frustrating and unprofessional. I have proof of my $639 store credit, yet the store was unable to locate it in their system, and I was not given a reasonable solution. On top of that, the lack of transparency regarding the pricing made the situation even more concerning. I hope management can look into this matter, honor my $639 store credit, and address the way this situation was handled.

This for Emily, big thank you for helping me other day get my META glasses when you guys told me it…read morewill be in the store 2 weeks EMILY did the best to get next day ASAP big thank you

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Sterling Optical - South Shore Mall
Sterling Optical - South Shore Mall
Sterling Optical - South Shore Mall

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John Passarelli, MD: SightMD NY -- Brentwood, New York - optometrists - Updated October 2026

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