I paid Cathedral oaks in Belton, TX $1200+ up front for our wedding venue, wedding to be held in August. I only had to pay the deposit, but trying to be responsible, we paid in FULL, with no idea what was to come. Now, we're greatly regretting our decision to pay them in full.
We reached out to Cathedral oaks concerning our wedding & planning. I cannot get a dress or a fitting for a dress with everything being shut down. I cannot plan with decorators, I cannot plan with a restaurant for catering. I cannot spend the money that we do have left, on something as selfish as a wedding dress. At this point, Will had lost his current job and was quickly searching to begin a new career with a new company to support our family. I have had my work hours cut as well & even with filing for unemployment, I have been denied for unemployment & as most Texans know, there is no way to reach someone at the workforce commission to speak with and find out how I can receive help.
Upon reaching out to Cathedral oaks, they informed us that we were "in a contract" and that they do not issue refunds within 6 months of your wedding date, per our contract. If I were outside of my 6 month window, they would offer only a partial refund, but we are not outside of 6 months so they'll give us nothing. I can transfer my wedding to a date WITHIN 2020, but there's no guarantee I will be back to full employment at that point, plus trying to recoup all lost wages and catch up on bills that are now behind, finances, etc. it would be so financially irresponsible, that there's no way I could swallow that pill and risk my sons' wellbeing again for something as selfish as splurging on 1 day, a wedding.
I was then told they could transfer our wedding date to 2021 but only HALF the money we paid them will transfer... so I just give away over a thousand dollars to them for free...
COVID-19 global pandemic was NOT in my contract. Even my car insurance company came back and said that they're returning unused money to its customers to combat the financial crisis happening right now.
Losing jobs, wages, income, during uncharted territory, fear & ever amounting debt, a wedding that Will & I are solely financing ourselves is selfish & impossible during this time. But yet this company, that I DID NOT HAVE TO PAY is refusing to help those customers that are directly impacted financially & emotionally. A wedding that is supposed to be the happiest day in our lives together has turned into a complete nightmare. There is nothing else we can do & they're refusing to help. Any advice, concerns or tips would be greatly appreciated. Get the word out, because this is not only breaking my heart, it's making me sick to my stomach daily as I sit here knowing I could keep my family and young sons afloat with that money that I didn't have to pay them.
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