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Cathedral Marble & Granite

3.7 (11 reviews)
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Services - Cathedral Marble & Granite

Countertop installation

Cathedral Marble & Granite Countertop Installation Photos

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2 years ago

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8 years ago

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10 years ago

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11 years ago

This company is totally lacking in customer service. Unwilling to follow up and repair an installation problem.

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Sims-Lohman Fine Kitchens and Granite - Jim Campbell, Sims-Lohman

Sims-Lohman Fine Kitchens and Granite

(6 reviews)

I would not recommend this company to anyone. The only reason they even deserve 1 star is because…read morethey eventually fixed their mistakes (I guess third time's the charm). We have dozens of pictures of the poor work they did installing our countertops. Not only was it poorly done, it was also not completed in a timely and professional manner...it took an additional unexpected 4 weeks to install them. The first installation appointment, our main countertop piece broke during install. It was several days before we even got ahold of them to figure out what the next steps were (meaning we went without countertops/sinks-therfore running water downstairs for an entire month). They would leave our house before ever addressing the poor and unfinished work and then were extremely hard to get ahold of (seriously, no one answers their phone there). My husband spoke to several members of the company and did a lot of back and forth with Home Depot as well. Each time we did eventually speak with them, it would be a week or two before they ever attempted to repair or finish their work. Extremely disappointed that Home Depot sub-contracts such a terrible company. We would've much rather paid a higher price to begin with for a better quality and experience. I'm angry that we had to learn the hard way.

They are completely unreliable. They are completely untrustworthy. OUR KITCHEN SINK FELL OUT…read morebecause it was not installed properly. We made an appointment to have it repaired. That took three phone calls. Ridiculous. One phone call to discuss the problem, another that was NEVER RETURNED to make an appointment and a third to actually make an appointment. Only to find out that our appointment was made without our knowledge. The third call to them was when WE found out that THEY made the appointment and never informed us. So, they said our appointment was at 1:30 pm. THEY DID NOT SHOW UP. We are beyond disgusted by their unscrupulous and deplorable behavior. We are even more disgusted by their dismissive conduct and inferior products. AVOID THEM.

Performance Stoneworks

Performance Stoneworks

(12 reviews)

All around great experience from the product to the communication to the customer service to the…read moreprice. Could not recommend them more. I built the foundation for an outdoor countertop and upon installation, the install team noticed that the ground had caused the top to not be level without a noticeable amount of filler. The install team allowed me the weekend to purchase more stone for my foundation and then came back Monday to cut the stone and fix the problem that I had overlooked. They went above and beyond what I have come to expect from companies today and I could not be more grateful!

Cannot recommend! Countertops installed May 2025. Reported the issue of scratches on my new black…read morestainless counter depth refrigerator. Kendra denied they did anything wrong even with my video proof. The installer also made a tremendous mess cutting stone on the new deck. They came back out after I reported the mess. The same installer sprayed some water with my garden hose but the mess remained. I ended up cleaning it off. Poor craftsmanship and no pride in their work whatsoever. I gave Performance Stoneworks all summer to fix the scratches. No repairs made, only threats of legal action if the balance wasn't paid. The balance has been paid but I cannot give this company my business in the future. Very disappointing. Jeff, who came out to do the template, refused to take any responsibility or even offer an apology for the inferior performance of the team. A sign of the times with this company. Better companies out there. FYI, 19 of the 22 reviews on Facebook are over 6 years old, sadly they are no longer the same company.

Cathedral Marble & Granite - countertopinstall - Updated May 2026

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