This review is for its HK ground staff and customer service in SF. Parents with babies, BEWARE! DO NOT TRAVEL WITH THIS AIRLINE. THEY ARE NOT BABY FRIENDLY AT ALL. Here is the deal: 1) The treatment of your HK ground staff was really rude. I never got that type of treatment with your rival SQ. One of them asked to wake my baby up when she was in the car seat at midnight while she was sleeping. When I said "no" she said "whatever" turned around and walked away. SO RUDE! Even the engineer who tested the car seat, didn't require the baby to be woken up. 2) I know for the fact, they damaged the front wheels of the stroller, and it caused the stroller not easily to be maneuvered around. 3) The food tray was severely damaged. Thank God I caught that, otherwise if my baby ran her tiny hands and fingers, they would get wounded. Definitely, I would sue CX if that happened. 4) It took so many back and part on my part just to get the status of my complaint. I had to get my travel agent contacting her CX sales to finally got a response. 5) After 5 months of waiting of a productive response, they are trying to nickel and dime me on the reimbursement, stating depreciation. Really, it is a joke! They just add salt to the injury! read more

I had a pleasurable time flying Cathay. The seats feel like they a good amount of leg room there's also a bathroom vacancy sign in the aisle. On the back of each seat there is a personal entertainment monitor that offers games, movies, television shows, and music. I expected that the entertainment would all be an additional cost, yet I couldn't even find anything where I had to swipe my credit card. I ended up watching five movies, all of which were newly released movies. Monitoring your arrival time and temperature is another great feature. Food and refreshments are handled considerately. They still do push the big carts for the entrees but for smaller snacks and beverages they carry around trays with pre-filled cups and bowls. It's easy to catch some Z's when you aren't worried about getting your elbow banged by a heavy metal cart. I still hate flying. But at least I can catch a movie for free. read more

Cathay is my 2nd favorite Asian carrier behind Singapore Airlines. The service on Cathay is always polite, and the flight attendants provide just the right amount of attention. The business class and first class seats to Hong Kong are always very comfortable, and on one of my flights to Asia, I was actually able to sleep on the plane. That's amazing for me since I am never able to sleep on planes normally. Even on the United seats that push back into a bed. read more

Economic seats - 3 stars Food - 3 stars Flight attendants- 3 stars average - 3 stars read more

Cathay has a good thing going. For the same price as United and EVA (who I'll maybe try next) I was able to go to Hong Kong and Bangkok for just under $1,300. That's a pretty damn good deal if I say so myself - which I normally do. Why I liked it: - Beat the fuel surcharge by about 2 weeks (an extra $250) - Food was really good, relatively speaking (airline) - Stewardesses were really helpful and went out of their way to help this sometimes clumsy farang - TV had numerous shows/movies/games to watch or play - Thanks to seatbuddy.com, I was able to snag some of the best 2 seats in economy - No bag charge (although outside of the US, pretty sure this is rare) Why I didn't like it: - I must've had a knack for picking the "absent parents + ADHD riddled 5 year olds + apathetic stewardess" flights because it seemed like each of our respective flights were all filled with a combo of this. It wasn't great for me, but my travel buddy was enjoying Asia pouring out of both orifices for the majority of the HK-SFO flight and the kids in front and back of us (team effort) decided to make it a hell he wouln't soon forget. Either way, this is great way to get to Asia and if you have the dough, Business Class looks pretty legit. read more

I have traveledl to Hong Kong and Bangkok via Catha Pacific and could not be happier with their service. It was ontime, clean and the service from the moment I check in to the moment I got off the plane was exemplary. Flight attendants especially were wonderful. Prices were competitive and routes and scheduled made sense and made travel much easier than other airlines. Planes are modern and very well maintained an updated regularly. Food was very good with an excellent selection, especially when seeing o ther airlines trying to scale back. Benefits from frequent travel are very good and their lounges are really Thea nice way to relax before boarding. U.S. carriers could learn a lot from Cathay Pacific. If I had only one request is that they establish a US based phone number for customer service. If they have one, I can't find it. read more

Efficient is the word, the get me to HKG with no fuss, providing everything I need for a comfortable flight. Premium economy is the way to go especially with 15 hours in the flying tube, that is I don't have an extra $5k to throw around in business class. read more

Yeah this airline sucks bad. I mean customer service people across the board. Love and learn never fly this junk airline

I would give it a 5 star for service and food, but leg room is terrible, even for my wife who is only 5'0"! The food is truely the best Asian food on any airline. Their flights hub in Hong Kong and are an excellent choice for a connection from the USA to Cebu, Philippines as you avoid Manila (which is a terrible airport). Their reservations and counter people are truly above average and very nice. read more

Great flight, food and service. Very pleased and will definitely fly Cathay again. Our flight departed 15mins behind schedule but we arrived in HK 30mins early and made our connection with any issue. Love the HK airport, just one main terminal and easy to work out the area. Lots of dining, shopping options but lacking a little recreation and quiet places to rest. read more

Cathay Pacific made my first experience flying internationally great! There are TV screens behind every seat that each person can choose from a variety of new TV shows and movies. I was actually surprise of the quality of shows that they had available. Not only that, the picture quality on the TV's were pretty darn good as well Each TV includes a USB port to charge any electronic device. The food was actually decent compared to other airline food that I have eaten in the past. Just don't expect like 5 star cuisine or anything like that. The women flight attendants were pretty. It's nice to to have something easy on the eyes to look at, especially for a long flight. Majority of the staff spoke English, which is great for any traveler seeking any assistance. The flight staff is very organized and well prepared. The airlines provides a contemporary blanket and pillow for my trip overseas. Cathay Pacific did a great job of making the customers feel at ease while traveling international. The only thing that they could do in the future is make the seats in the coach area a more comfortable for long flights. read more

Can I just say that Cathay Pacific is wonderful! Itook Cathay to Delhi last month, it was my first time on a Cathay Flight and I was wowed. Great customer service, great comfort (in Business Class, yes), great employees, a magnificent lounge in Hong Kong. I am a fan! read more

I have flown CX on HKG -- Rome and London -- HKG routes. The meals served, especially the one flying out from HKG, is really good since the menu is prepared by chefs from famous restaurants like those in Peninsula Hotel even you fly Economy Class. The service is good -- much better than any North America or Europe based airlines. However, compared with other Asian airline like JAL or KAL or MAS, Cathay Pacific is just so so. Moreover, the flight attendants usually offer much much better service to foreign passengers than to Chinese passengers (no matter where you are from). read more

I booked a trip from PDX to TPE at the Cathay Pacific website for departing on 10/17. My AS flight from PDX to SFO was delayed significantly due to SFO air traffic control. I had a 1.5 hour connection in SFO, so both myself and Alaska Air agents tried to call Cathay central reservations, but they were closed on Sundays (nice). We then called SFO Airport CX desk and there was no answer. Alaska recommended that I flew to SFO so that I could get help in person at the CX counter. When I landed, big surprise. There was nobody at the counter. I was told that they had all gone home for the day but I could try to call them on the courtesy phone. Again, no answer. I left a message with the CX duty manager (who did not answer the call despite being on duty). I went back to Alaska Air, but they could not book me on the next Cathay flight because it was "full in my booking class" and only Cathay could rebook me. I hung out in SFO waiting for a call back from Cathay for about 8 hours and eventually decided to fly back to Portland, since I was in limbo and did not want to spend the night in the airport. After getting back, I contacted Cathay customer relations, and they blamed the entire incident on Alaska Air. They said it was Alaska's fault for the delay and they should have taken care of me. They completely didn't address the fact that nobody could reach them (Cathay) that day because they were not answering the phone. They refunded me $793 out of the $1170 fare (they deducted the PDX-SFO-PDX segments on AS and charged me a $100 refund fee). So, I basically wasted an entire day, blew $400, and my vacation was ruined. LESSONS LEARNED: Always book with an airline that has a 27/7 live agent phone number AND try to use the same airline for the entire journey when possible, to avoid the finger pointing when issues arise. read more

Cathay Pacific claims to be a 5 star airline. Maybe it's because I flew the All Asia Pass and thought that everything was mundane, but dude, where are the 5 stars going to? The service is pretty good, I will admit, but everything else is gross. The seats are so frickin small in economy. Your ass gets numb after 3 hours and it's really tight. The food is pretty OK I suppose, and thank god for the great in flight entertainment (15 hours direct to HK = no bueno) Another issue is that it's always hot on board. You will sweat 3 hours into the flight. maybe they want to prepare you for the nasty HK weather? I just don't see why people rate this 5 stars all the time. Only because it is housed in HK, which has the best airport in the world, I like it, but until they renovate the inside and the uniforms (the outfits look too Chinese-y) I wouldn't really want to take them unless I had no other choice. Fly them if you want to use the All Asia Pass... although when I went it was only $999 I believe now its like $1299. read more

Big fan of Cathay Pacific. Good service out of SFO and business class seats that fully recline into a bed... Extra credit for having some sexy stew's read more

I flew from Chicago to Singapore via Hong Kong for holidays. From US airport to Hong Kong airport, Cathay staff are friendly, helpful and professional. At Chicago airport, when I presented the torn boarding pass, the Cathay Pacific staff reprinted my boarding pass to ensure smooth boarding. The leg room in premium economy class was pleasant. The business class was great and food was pretty good, but expected better. Love the business lounge in Hong Kong. In flight services and food were good, crew members were courteous and professional. The only pitfall was the short connection time: one hour and five minutes in Hong Kong airport through the custom and checked in another flight back to Chicago. If Cathay Pacific can make the connection time to at least two hours for international flight, that will be very helpful for elders. I certainly will fly Cathay Pacific Airways again. read more

Two flights - one delayed an hour and forty five minutes and next delayed 2 hours and fifty minutes - and counting. The second delay means that we lose our connecting train and the fares paid, and miss our meeting in Florence. In other words we have been financially penalised by Cathay Pacific but when I asked customer service representative Emily Choi, she said that Cathay took no responsibility, refused to discuss compensation and did not offer even a hint of an apology. It is clear that Cathay do not value their customers in any way and as such have lost our business permanently as well as the business of any who listen to our message. Do not use Cathay Pacific. They don't care. read more

I don't even want to give Cathay Pacific 1 star, is there any option that I can give a zero!!?!?!? Customer service is a MESS! I booked my ticket from San Francisco to Hongkong about one month ago, and for some personal reasons I have to cancel the ticket, and here comes my nightmare. First of all, I can't cancel my ticket online, which is kind of understandable because I am not a member. so I called the number that was shown on the website. For entire 5 days I couldn't get a hold of them, busy line ALL THE TIME, It was impossible to talk to a real person. After 5 days finally the line was through, followed steps I reached the "manage booking" optional, still no real person, the recored dead voice gave me another number, and it just hung up on me. When I tried to call the number again (when I said again I mean 50 times) nothing but busy line. So without any choice, I called this number, guess what! the recorded voice gives me an email address and hung up automatically... So without any choice again, I emailed them. 1 days later: no reply...2 days later: no reply...5 days later: still no reply...I was getting worried because the check-in day is approaching, and also I am not rich enough to give up on over 1000 dollars. Then I called Hong Kong customer service center. What made me feel better is after 1 hour waiting on the phone finally a representative talked to me. But she said because I booked my ticket in San Francisco and online,so they can't do anything about it. She gave me another number of worldwide E-service center, told me to try this. So without any choice again and again, I did call the number, but the number is invalid (I wasn't even surprised anymore after all of these craps). Then I called HongKong E-servive center, after 1 hr waiting on the phone, finally talked to someone and finally cancel my ticket! Then I asked to email me a cancel confirmation, the representative said there will be no confirmation at all. So I asked then how would I know if it is canceled? He said if I didn't get the refund after 4 weeks I could call them again. Oh btw the refund charge is 100 dollars, just saying. So guys, just a friendly reminder, if you want to take Cathay Pacific, make sure the trip is a must-go trip. And if you really have to cancel your ticket, call Hongkong service center. Good luck. read more

Horrid experience with Cathay Pacific. Flew Cathay from Bangalore to San Francisco with a stopover in Hong Kong (Flight CX872). After a 14 hour flight - got into SF to find out that my my suitcase with all my clothes didn't make it. We filed the property irregularity report. No information was provided at the airport - they gave me a voicemail number where I left a number of messages - and no one called back for five days. We visited the airport at least four times - each time we received very little info. Every day, we were given a different story - maybe its in Bangalore, maybe in Hong Kong. On June 24th - we were told that there was one bag found in HK. He would ask the people in HK to check contents and give us an update by 5 pm that evening. We received no update. The only thing we were told every time we visited the airport is that we can claim reimbursements after one week for the contents of the bag. All my clothes are in the bag - no info was given on how we can get any reimbursements for daily necessities. Now ten days later, they still have not found my suitcase. I have filed the reimbursement form and have been told that it will take more than six weeks to process the reimbursement. They have completely ruined my vacation. Very disappointed with the airline. Would not recommend it to anyone. read more

(trumpets) I wrote this review one thirty thousand feet in the air Stewardess complimen'in me on my spikey hair If I can fly with her in front of all these passengers They'll prolly think I'm terrific Cathay Pacific In the late hours of a November night in 1995, when I was only a young grasshopper, my family and I boarded on to a Cathay Pacific flight at Kai Tak Airport (props if you still remember this airport). We were immigrating to the U.S. Time has scrubbed my memory to just a light fade, but I still recall that my mom's eyes were welled with tears as she prepared to leave the only home she has ever known. Lights blinked, engines roared, and a lingering swoosh coincided with a pop in my young ears. Cathay had flew into the stars, carrying my dad, my mom, my sister, myself, and the hopes of four new immigrants in the ascension. I had squeezed my mother's hand, not fully comprehending the hopes that she had for her children in the new world. My only hope at that moment was that they would really do as my sister had promised, that is to serve unlimited Coca Cola throughout the flight. That was 21 years ago. 21 years has passed since that November night of 1995, and I sit here now as a bearly educated and Kendrick-inspired Yelper of 290+ reviews. As I traverse through my life in America, I find that I ask myself if I have done all I can to fulfill the hopes that my mother had for me. Do I warrant the wave of anxiety she had felt when she left her life behind 21 years ago? Did I turn out as well as my mother had hoped? As I am writing this, my mom and I are currently boarded on a Cathay Pacific flight on a holiday trip back to Hong Kong. Since our very first flight with Cathay, we have grown accustomed with the airline. My parents are both Marco Polo members and have enjoyed their fantastic, albeit very rare, free upgrades to business class. We know and expect the stewardess to be bilingual and friendly, and they have yet to disappoint. We feel at ease when we are on Cathay. Just a couple of hours ago, my mom and I flew into the memories of our original flight to the States. She told me how the in-flight entertainment was different, how she only chose the Chinese-option from the flight-meal menu, and how the stewardess 21 years ago was just as nice as the ones from our flight today. Which was an important thing, she added in regards to the stewardess being nice, because that 1995 flight was very hard for my mom. In addition to having left all of her friends, she also had no idea of what to expect in America. She was glad that the Cabin Crew at the time was very understanding, it helped to alleviate the situation. My mom further noted that my sister and I were both only small children in 1995, and nothing was promised to us in America. She could only hope that we would turn out well. "Good thing you both did." Yeah, good thing. My mother was wrong, however, about how nothing was promised to us in America. Cathay Pacific had promised a Life Well Traveled, and looking back, the last 21 years has been a heck of a journey. So from all of my family and myself, thank you, Cathay Pacific. And no, you need not keep my sister's promise of serving me another Coca Cola for the remainder of this flight :) read more

We try to inform about the option to take 5 kg more luggage by calling the customer service of Cathy Pacific a few days before the flight. The callcenter made kind of reservation which resulted in this worst check-in experience ever at Amsterdam airport: - error during self check-in - waiting for 45 min to correct their mistake in the system - wrong data in the email of weight allowance - had to rearrange the luggage at the airport to cabin luggage - almost 2 hours gone with a lot of stress Very unprofessional especially they tried to make it look like our fault. The personal at the telephone as well at the airport counter was unfriendly, unsupportive and not properly qualified. read more

Absolutely horrible in every believable way except for inflight service. The Cathay agents at SFO airports are terrible and have no idea how to help the customers. They are very rude and in efficient. Here's the story of my elderly parents who traveled by Cathay on November 10th. They were flying to Hyderabad and had a connecting flight at Hong Kong. When we were checking-in they gave us only one boarding pass to Hong Kong, telling that the flight from Hong Kong got cancelled and they have sent a mail.(which I never received) and isn't it the responsibility of the airlines to give a call and confirm the same. I requested the lady at check-in to help my parents find another flight as they cannot stay in airport for 26 hours. She assured me that my parents will be taken care, with no options left I had to depart them. Now the nightmare just began, on arrival the wheel chair staff took my parents are asked them to wait for 30 minutes near star bucks. They waited for 3 hours and no one arrived. They went to information center and asked for help, they simply refused to help and asked them to check with airlines. Upon reaching airlines they said that the connecting flight was cancelled because of few bookings and asked my parents to check with lounges for availability. They had no clue what do and where to go. They sat/slept on airport chairs for 26 hours. Can you believe that elderly person was made to sit on chair for 26 hours? My dad told me that some people who fought with airlines staff were given hotel accommodation and food was provided. As my parents are not fluent in English and they were not able to understand the language, my parents were ill-treated. I have travelled with Cathay pacific for more than 4 years now and never had issues, but this time its heights. I will never fly with Cathay pacific and my advice please don't make your parents suffer by booking flight tickets with Cathay Pacific. ********PLEAE AVOID USING CATHAY PACIFIC******** read more

I travel a lot because of my profession and I I am thankful that Cathay Pacific employees and staff makes it so easy for customers to check in and making sure that customers are comfortable during long flight hours. This is one of my favorite airlines to travel. Airport employees, pilot, flight attendants are very friendly and professional. The airlines is well maintained and clean. I highly recommend this airlines when you travel to south east asian countries. Not to mention all employees are trained to speak english. read more

From SF - HK ... Nice trip... FA were nice ... seats were OK... overall nice flying with them. Will fly with them again.... - 747-400 read more

Avoid. Terrible booking process, staff (Manager lily in JFK) trainees to say no, no help solve problems

I bought round trip ticket from Cathay Pacific Airways from Dhaka (DAC) to San Francisco (SFO). The passenger is my sister who will be traveling from Dhaka. I live close to SF and I bought the ticket for her with my credit card. According to the rule, I have to physically present my credit card to the personnel in the check-in counter of Cathay in SFO to verify before the passenger boards the flight. I bought the ticket on August 6, 2014. I went to San Francisco Airport on August 9, 2014 around noon time when the counter is open. I talked with a lady with a name badge "Ellen". I gave my credit card and she verified. She put that verification in the online system and told me that it is done. I came back and did not think about it. The problem started on August 29, 2014 when my sister tried to board from Dhaka. She was told that there is no verification in the system and she can not board. She immediately contacted me. I tried to contact the hot-line of Cathay and I was told to go again to the airport to verify. They told that they did not find any record of any verification. I had to rush 70 miles from Santa Rosa to San Francisco airport. I had to leave my office without notifying my manager in work, since I did not have any time. I barely made to the airport and verified the card. After some time my sister was able to board but she had to wait for two hours and was almost on the verge of missing the flight. When I asked about why the verification was not in the system, both the lady and her Manager (name tag - Jett Yang (might be Jeff, I was very tensed then!!)) tried to tell me that there was no one on August 9th as far as they remember came to verify card. In effect, the sense of their talk is that I was trying to lie and it was totally my fault. I tried to express my frustration, still they did not seem to be sympathetic at all. At least they could have told me a sorry. They only told me that when I mentioned that to them. The truth is I was in the airport on Aug 9th to verify my card. I gave the card and they verified it. I have one friend who dropped my at the airport, so it can be verified. Somehow it was the lady's negligence that caused it not to go through the system. She did not even bothered to verify whether it actually went into the system or not. The more disappointing part is that the behavior they did with me when I had to go again to the airport rushing like crazy. As a customer at least I could have got a better behavior. I probably can not do much against the harassment I had to go through. But I can do one thing. To let everyone know what happened. Besides posting it in Facebook, I will put this to the formal complaint section of the website. I know that formal complaining would not probably change anything. Social media probably can do a little bit more. That is why I am posting it in Facebook and all the other social media that I can possibly think of. Funny thing is when I checked different online forum for airline review, I found that Cathay has best ratings in Safety and other stuff but the worst rating in "Customer Service". Seeing this I felt a little consolation that I am not the only sufferer and also felt more confident to write this because it is not a stray incident. I know that Cathay Pacific authority will definitely remove my post. If they delete it I will keep posting it. Lets see how far I can go. read more

14 1/2 hour flight to Hong Kong from San Francisco? YUCK. I wasn't looking forward to this flight at all, but we were able to get a decent deal flying to the Philippines (1000 roundtrip, 1400 after all the fees) so I went with it. I was mainly on the 747 two story airplane in economy seating (SFO to Hong Kong, and Hong Kong to SFO). Upon entering the plane and taking my seat, i noticed that there was a decent amount of leg room (score) and they immediately handed us a menu for our two meals. The seats unfortunately don't recline, but instead, slouch forward. The slouching was weird, but I really liked that the person in front of me couldn't recline and I could enjoy my leg room :) My back hurt a little throughout the flight because the padding on the seat is virtually nonexistent, but this was solved with putting a pillow and blanket on my lower and upper back areas (which they provide you for free). I was also provided with a coat hanger, a personal outlet (universal, for any person's particular needs), and TV. I was pleasantly surprised to see that there were at least 30+ movies, 30+ tv shows, plenty of video games, and overall, just plenty to do. Woohoo! Even on the way home, I was able to watch Social Network, which is still in some theaters currently. :) The food was actually decent. I had a salmon fillet in a white wine butter sauce with potatoes and fruit. The salmon was freaking DELICIOUS, like a meal you would buy in a restaurant. The other meals I had were okay, some egg dishes (for breakfast) and 3 cup chicken. The also offered other snacks (cup of noodles, ice cream, small sandwiches, cookies, etc) for free, all you need to do is ask a flight attendant. For some reason, for the flight from Hong Kong to Manila, they overbooked the flight and bumped my brother and I up to business class for free. If you have enough money to ride business class, I HIGHLY recommend it. We were sitting in seats that could fully recline, massaged our backs, and could move in any position that you desired. Each seat was surrounded with walls for privacy, and we were provided with a huge tv screen and noise cancelling headphones. They also served us drinks upon sitting down & a warm towel. The seat belts for the business class seats are kind of interesting and a little restricting, but you can take them off after lifting off. Immediately, we were allowed to choose from a variety of pastries and were served breakfast. I ordered the dim sum and my brother ordered the frittata. The dim sum was GREAT. They even gave us REAL silverware & salt and pepper in really cute rock shakers. I was extremely impressed, but I guess that's the kind of service you deserve if you are gonna spend that kind of money on a flight. On our flight from Manila to Hong Kong, we rode on a different plane. It appeared older to me, but my brother thought it looked more new. Anyway, the seats were recline-able & there was a channel with a camera showing the view from under the plane, which was REALLY cool. What I didn't like as much was that the remotes were on the arm rests, rather than under the tv screen. The person that I was sitting next to kept putting their arm over my buttons controlling the TV, so I had to keep defending my right to change the channel. Overall, Cathay was a great airline. All the attendants were nice, the food was good, and I thought the price was reasonable. I would definitely fly them again. I would be happy to volunteer again to be bumped up to business class for free, hehe :D read more

Now that the jet lag and the pain of 4 hours delay (3 of which were spent IN the claustrophobic cabin ON the tarmac with no explanation whatsoever from the cabin crew or the pilot) have subsided, here's another reinforcement of how disappointingly sub par the airline was. And oh, did I mentioned they didn't serve the second meal which they promised they would, 2 hours prior to landing? I didn't notice it as much - I was too relieved the excruciatingly painful journey was over. Thank God for the Sapphire OneWorld status and preferential seating, which allowed me to be one of the first to get off the plane. read more

TERRIBLE airlines!!! First time ever we paid $2,500 per passenger to fly my fam to India - crazy expensive and their website is a JOKE. Flight was from SF to Delhi via Hong Kong. -They lost our bags. In the SF airport itself. The guy handling our bags was so rough with it the tags must have come off. We also had tags inside it and giant labels taped all around the bag. Those all came off. That should give you an idea on how they handle your luggage!! -The Delhi baggage claim e-mail is wrong. In fact ALL of the e-mail addresses for the Delhi airport were bouncing. Some of the numbers did not actually work!! -At the Delhi airport they lied to us and told us they had our bags and it would be delivered the next morning as they were stuck in Hong Kong. We postponed our trip to another city waiting for the bag. When we didn't get it, we called and they said they had no idea what we were talking about. -We called the US office and they were SOOOOOO difficult to get a hold of. Completely useless as well. -The Hong Kong office is crap too. -The guys refused to give us any monetary compensation for our bags either. -Finally got the bags 6 days later when we didn't need it anymore and it had already ruined our trip. -The Asia Miles US number doesn't even work. It keeps taking you in a loop and says press 2 and doesn't accept that u pressed 2!! Good luck adding your milage. -Economy Seats are terribly cramped on the longer flights! The shorter one had touch screen tv... why?! To summarize my main complaints: 1. Website is difficult to navigate and half the info on it is wrong. 2. Asia Miles sucks. 3. They mishandle baggage. 4. Seats are cramped and uncomfortable. 5. They will not reimburse you for lost/damaged bags unless you sue them. Which we will. We'll win all our damn money back!!! read more

They delayed my connecting flight from Shanghai to Hong Kong which made me miss my international flight from Hong Kong to Boston. The airline personnel was nowhere near apologetic. My luggage was also misplaced and can't get hold of the airline luggage line. Unprofessional! read more

Having now flown to Asia 5 times in the last 14 months, and having made it into the "silver" class of Cathay frequent flyers, and having 3 times been upgraded to business class, I can say without qualification that, as airlines go, Cathay Pacific is the most pleasant one I've every flown. And the lounges in the Hong Kong airport are the bomb. Oops - I think I'm not supposed to talk about bombs and airplanes in the same paragraph . . . please, nobody tell the TSA where I live. Thanks. read more

I travel a lot. A LOT. Including internationally. Which means I've flown every single airline there is to fly on and I can guarantee that you will not find anything better than Cathay Pacific. I've flow the SFO-HKIA flight more times than I care to remember, through the best and worst conditions, and every time Cathay Pacific has been great. The food is always good, way better than any airplane food I've had on other flights. They normally offer Asian food such as congee, dumplings, etc for a meal as well as American food like steak or pasta. Great choices and variety. The entertainment is awesome! They have whole TV seasons, newly released movies, music, even video games available to you while you fly! I heavily rely on having that feature while flying. 14 hours is a looooong time. The seats are comfy and wide, especially since upgrading majority of their aircrafts recently. Business class has changed so you can lie completely flat in your seat. First class comes with a turn down service, where the attendant turns your seat into a bed, duvet cover and all. Now, a review on Cathay cannot go without mentioning 2 seperate events: 1) While flying from SFO to HKIA, there was a horrible typhoon, resulting in us having to land in Taiwan to refuel since we couldn't land in HK. While we couldn't exit to plane due to customs reasons, our flight attendants made sure we were comfortable and entertained while keeping us in the loop on when we could resume flying. We also received a free item off the shopping catalog for having to wait. 2) On a completely different occasion, I had landed in HK during a typhoon, but still had a connecting flight to Manila. Due to the typhoon, all flights were cancelled and I was stranded in the HK airport with a million other people. The Cathay attendants found me a first-class hotel nearby, arranged a car to take me to said hotel, and booked me the first flight to Manila as soon as the weather would allow ALL ON THEIR DIME. I have never in my life seen a company do something like that for their customers. Never. Cathay Pacific truly cares for their customers and values them as people, not cargo. I can't stress enough now great this airline is. Food, service, comfort, and overall awesomeness give Cathay 5 stars. And this is coming from someone who travels with them probably 10 times a year. read more

I am a loyal customer who flew with Cathay Pacific to Hong Kong in 2012, 2014, 2015, and possibly more that I cannot recall during my childhood. This year I noticed many huge upgrades including a new touchable TV that looked like a mini iPad! One thing that I'm VERY pleased with is that I've NEVER experienced any delays from HK to SFO or SFO to HK. Thank you for being so persistent, Cathay!! However, in Feb 2013, my grandparent's flight got rescheduled to the following day due to the weather. They made it up by providing my grandparents with a five-star hotel next to the airport and also exceptional customer service! I always look forward to their lunch and dinner meals. For dinner, I ordered salmon with fruits, cheesecake, and Haggen Daz Vanilla Bean Ice-Cream. It kind of tasted like higher end microwavable meals, but I still enjoyed it! I was very excited when I saw a variety of snacks laying in the kitchen-gummy bear candies, lays chips, Asian cup noodles, and even my favorite chocolate!! (Sorry I never really looked at the brand, but it's bomb) I did not enjoy the wine, but no biggie, they also had orange juice, soda and others to choose from! They have a lot of tiny restrooms!! After around five hours, my seat got really uncomfortable and I couldn't sleep during the entire 14-hour flight. So I was disappointed that they haven't installed wifi on their planes yet like Eva airlines. I hope when I return in 2016, they'll have that ready for us! (This will obviously increase a higher volume of customers!) They caught me when I tried using the First Class restrooms :( read more

The last time I flew Cathay from SFO, I didn't have as good as an experience as I did the other times. Cathay doesn't allow all medical devices on the airplane so I had to pack it and check it in. When I got to the counter to check in my bags, they were a bit over the weight limit due to the medical device which took up both space and weight. I already had a conversation about this with the counter agent on the HK side of my trip, so I didn't think it would be an issue since it wasn't an issue in HK. The counter agent in SFO was dismissive and ready to charge me a few hundred dollars for being over my baggage limit in both weight and bag allowances. I offered to take my medical device out, and even asked her to review the medical device policy which I took the time to read in advance and call Cathay about in advance as well. She didn't care, she just wanted me to pay the fee and was not truly listening to the situation. She could not see beyond the fact that I was not within the baggage weight and allowance. I spent quite a bit of time at the counter and had to reconfigure my luggage and wear a lot of excessive items (jacket over a jacket!) PLUS pay a fee! There was no other counter agent there at the time and there was no getting through to this woman. This ruined the remainder of the trip for me and I had not even boarded a plane yet. I was very disappointed in Cathay Pacific, this is not the kind of service I believe is consistent with the company. read more

First time going to this airline check in! And we had a bad impression so far! The person that was helping my parents and I wasn't helpful!!! As he was checking our bags in he stepped away from us and helping someone else. Didn't even tell us if we were done or ask if we have any questions (which we did). There was a girl coworker that was standing next to him was talking to him about other passengers problem and wasn't Paying attention in helping us. Was our questions got an answer?? No. I have to ask another workers! Very bad Services and unwilling to help my parents, Especially old people! read more

It is 2012 and we still do not have Star Trek -style teleportation machines in active operation. While that is sorely disappointing, I am still amazed that we are able to pack a bunch of humans into a large aluminum can and shoot it at 600 miles per hour and at 35000 feet up to the opposite side of the planet in about 14 hours. While this is a traumatic experience for any living organism to endure, Cathay does a great job making it survivable. Here are the reasons: 1. They use big planes. This makes the ride smoother and keeps the claustrophobia in check. There are also spaces in the back and middle of the plane where you can stretch for a few minutes. The air quality is also better. 2. The seats are slightly roomier than the ones American airlines use. Even being of average (and maybe even less) size (5'8", 165 lbs or so) it is exhausting to spend even 3 or 4 hours on an American flight, I feel the pain of taller/larger people having to sit there. I'm only comparing economy class seats here (unfortunately) but there are a few extra inches in the width of the chair and in the legroom and they make a huge difference. You also get a small pillow and a blanket that really help make it more comfortable. 3. Entertainment. On most flights you have a monitor in the back of the seat in front of you and a remote that let you choose from a variety of movies, TV shows and a good selection of music CD's. This really helps pass the time when you can't sleep. You can also track how far you have to go and how fast you're hurtling through -50F degree air that is just barely not in outer space. 4. Cabin crew and service. Very polite and friendly. They will come over quickly and bring you a cup of noodles, a drink, or even swap your headphones if there is a problem. 5. Food. On a trans-pacific flight you would get two meals, with each including a hot entree (with a choice available), fruit, bread, dessert and a drink. The food is pretty good, especially considering it's included and having tried American plane food. Also, throughout the whole flight you can stop by the crew area and get snacks like cookies, crackers and even sandwiches. TimTams are pretty great. That about covers it. I would add a tip to change into sweatpants once you're on board, it's really better than sitting for 14 hours in jeans. Get up to use the bathroom/stretch once in a while. Bring eye drops, since the air is pretty dry and coupled with jet lag, your eyes will hurt. Lastly, try to enjoy it, it's a pretty impressive thing to do, fly across an ocean like that, if you consider it! read more

Flights are always delayed. My parents flight from SFO to Hong Kong was delayed and their connecting flight from Hong Kong to Philippines was again delayed for 12-14 hours. My parents missed a very important even because of Cathay Pacific's flight delays. This is not the only time we booked with Cathay Pacific and Again, flights are always delayed! If you are not in a rush and can take time, Take Cathay Pacific. If you are in a rush or has a time itinerary, don't depend on Cathay Pacific. read more

I am so regret that I made this last minute travel arrangements which lead me no choice but to ride CX. I have been flying between US to Hong Kong every year. It has been a while since I flew with CX. Indeed, I have been finding ways to avoid taking it. Here are the reasons : - Delay as always, you should expect one hour to couple hours delayed AFTER everyone is onboard. There will be a numbers of issues and reasons they would find during the prep of take off and tell you, sorry there will be a delay. - While other airlines are trying to provide a better experience, CX is making the seats leg room smaller and smaller, but increasing the fare at the same time. - Service, just don't expect any. For every now and then, you may meet one or two crew with smiles or willing to answer your request. That should be your lucky day then. Overall, try to avoid CX if you can. read more

I flew Cathay for the first time on my past trip from SFO to MNL and it was pleasant for the most part. The only real downer is that the seats suck.....BAD! They don't recline and the seat only slumps down forward, but it's just so awkward. What if someone was like 6" tall? How the hell do you sit? Anyways, the flight staff was pretty nice and attentive and a HUGE plus for the Cathay staff over at the NAIA airport in PI cause they graciously bumped me up to business class without me even asking. That was definitely a pleasant surprise! :) Overall, an ok experience and I'm sure I'll fly Cathay again soon. Not bad, Cathay...... read more