Two employees working, one was great and the other ruined the experience for all 7 of us just ten minutes into the painfully long hour.
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Unfortunately, our experience left much to be desired. Within ten minutes, all seven of us felt uncomfortable and wanted to leave.
The most disappointing part was the staff. Instead of creating a welcoming environment, one employee's demeanor made us feel more like an inconvenience than valued guests. On top of that, rules were not clearly explained to our entire group. If rules are essential, they should be consistently communicated and posted in a visible, engaging way--rather than buried on a small 8.5x11 sheet hidden on a wall. Playful, well-placed signage could set expectations without creating tension.
The cat room itself felt unkempt. A regular cleaning routine would go a long way, both for the cats' well-being and for visitor comfort. Even something as simple as offering lint rollers at the end of the visit would show care for the experience.
The space didn't seem optimized for the cats themselves. A single hard metal structure is not enough enrichment. More climbing structures, shelves, or cozy areas would make the environment both more stimulating for the cats and more enjoyable for guests to observe.
Most concerning, one cat appeared visibly sick. This immediately raised red flags for me, especially as a cat owner myself. I felt the need to wash my hands right away to ensure I didn't bring anything home to my own 18-year-old cat. Cats deserve attentive health monitoring, and guests deserve confidence that the animals are cared for.
Overall, I truly wanted to love this place. A cat café should be a warm, joyful space where people and animals benefit from the interaction. With improvements in customer service, cleanliness, signage, and cat care, Caffeinated could become that. But until then, I cannot recommend it. read more