Catering by Scott catered our wedding last year. I'll say first, their service and food was very good. We very much enjoyed the food they served, especially the stuffed mushrooms. Their staff also was very professional at our event, and their service was great. They not only set up our dining area for us but cleaned up for us after our event! Our reception went very smoothly, in great part thanks to them. Scott says that he tries to treat every bride like his own daughter, and in terms of their product, we definitely were satisfied with what we got.
Because of their business practices, though, I really can't recommend them. Scott was extremely personable and accommodating when we had our first meeting. We told him our budget and some of our preferences, and he was very quick to work with us. When we had our meeting to finalize details before the event, though, a lot of things changed and a lot of hidden costs showed up in our bill. Scott had accidentally (ahem) left the cost of a food item off our initial bill, and the most expensive item at that! Then he informed us that all venues charge a catering fee to their vendors - a portion of the food totals for the event being catered. This fee is strictly between the caterer and the venue, but Scott put some cryptic language in the bill that we were supposed to pick it up, then didn't tell us about the fee until we met to finalize the details. We ended up having to write a check to the venue for a couple hundred bucks - not what you want, two weeks before your wedding when you're already dealing with so much else!
Regarding that fee - weeks after our wedding, we got a call from the event coordinator at our reception venue, who said she was returning our check to Scott. Like I said, the fee we paid to the venue was strictly a matter between them and Scott, and it would have been a major issue, if they got audited, for us to have written the check. She said she had explained this to Scott already in the past, but he was still telling his customers the same thing! To top it off, we had recently switched our bank accounts now that we were married and closed the account the check was written off of - of course, we didn't anticipate all this drama with the check. When Scott called us to take care of it, his business person told us that the check had come back to them because the account was closed. So, did they themselves try to cash the check that we wrote to the venue? Where and how? And did they assume the venue would simply return the check to them and not contact us about the issue? Somewhere in here, I have the feeling that something ILLEGAL was taking place.
All in all, then, I would definitely not feel comfortable doing business with Scott again, in any capacity. His product, as I said, was very good, and he's very personable. He's quite a salesman for his business, and he made us feel very good about the quality of services we would receive and how our event would flow. Scott the businessman, though, is not the same person as Scott the caterer, and the businessman definitely did not treat this bride like his own daughter. If you want professional service, then based on our experience, at least, you can trust them. Just be very prepared to take what Scott says loosely, and go over your agreements in extreme detail. Otherwise, you may not end up getting what you think you're going to get. read more
