Went out for an evening ride with Moe and Matt. They were very patient and great teachers as we…read morelearned to maneuver our horses Colonel, Dily Dally, Carmella, and Diesel. It was like the horses took on our personalities on the ride. Total professional, real-deal, guides--they took great pictures of us while we rode. Cannot recommend this enough if you're in the area and looking for a great evening with scenic views on a peaceful trail.

We went for a ride today, there was a mishap at the beginning. But the staff was very gracious…read more The ride itself was wonderful. The horses were well trained and the guides were very helpful.

They never called. I showed up after 2 1/2 hrs. It looked like she wasnt groomed and she had yellow…read moreon her ear. I was told that they accidentally cut a piece of her ear off and they were waiting for it to stop bleeding.

I've been coming here for years, love how the new management have updated the place. They now take…read morecards which is very convenient. They've always worked with my schedule and they also send me a text to update me when my dog is finished being groomed (this is perfect for my work schedule because it is difficult for me to answer my phone when I'm at work). I take my 3 pups there and have never worried about their safety, highly recommend and have sent several of my friends here! Would love to start using their doggy day care service- they do really cute arts and crafts activities with dogs

The only place on the weekend willing to take my cat in to avoid an EVS visit. Cannot express…read moreenough gratitude, called 8 other places (including my vet I've been established with) before and none were willing to work us in. Found Vinton after another place I called said that "Vinton doesn't turn away people", imagine it's stressful for the vets and staff but as someone who was extremely desperate, I am extremely appreciative of everyone here. Thank you!!

Our dog Theo had a puncture wound on his neck and needed to see the vet on a Friday night after…read morehours. We called ahead and were told they could see him within the hour to assess his wound and then would fix him up as quickly as they could. They took him back right away and let us know what was needed, what it would cost and how long it would take. They took such good care of my baby and I felt the price was reasonable. He needed a few staples to close the wound and antibiotics and pain relievers. We were on our way home within 2.5 hours of arriving. The staff was kind, caring and upfront about what he would need. Very glad we had this option when we needed it.

Awesome staff and top notch veterinarians. I've been taking my dogs and cats there since I moved to…read moreVirginia 15 years ago. I've never been disappointed . Highly recommend !

This is long, however, worth reading…read more I want to start by saying everyone here is extremely friendly. We have taken multiple animals here over the years and always had pleasant experiences. That being said, whenever we are there and there is an issue, I never feel we get clear guidance on what to do. It almost always seems like it's a list of things we can do and let us choose rather than professional recommendations. Almost like, how much money are you willing to spend while you take shots at fixing this? This really came to a head here recently when I feel diagnosing our puppy with kidney disease was poorly handled and almost mishandled in my opinion which has resulted in a 1.5 year dog having stage three kidney failure. After years of only having one dog, we decided to finally get another and we went and got an 8 week old Dalmatian puppy. Immediately we realized that he would not stop drinking water (to the point he would throw up) and had more frequent than normal accidents in the house. When bringing this up, we were told that they could do a blood test, however, he is too young to have kidney issues and it is most likely a disorder that makes him obsessed with water and he will grow out of it. We continued to bring this up on every visit and were told to limit his water and he would grow out of it. Finally, when we came in and he was around 1.5 years old, they decided to do blood work and found out he was in stage 3 kidney failure. They recommended an ultrasound and sterile urine sample which we did. Based on the findings they said he should immediately be put on antibiotics because something they found points to a possible infection and we were prescribed over $100 in antibiotics. It was also determined his bladder wasn't normal size and things seen on the kidneys point to issues. We were told time is of the essence and we had to get him on the antibiotics. They said special kidney food was important but never made it seem urgent. If they had, they would have tried to send it home with us that day. A couple days later they called and let us know an infection was not an underlying issue. Honestly, it seriously felt like it was about the money and not properly treating our dog. They then sent a referral to go to Virginia Tech to see a specialist. Virginia Tech would not be able to get us in until 9/25. Months later. This is where I really start to get aggravated. They claim every second matters but recommend us to a place that can't get us in for months. Luckily my wife knows a veterinarian and they refer us to a Specialist who is in Vinton and was an Internist/Professor at VT for over 20 years. He got us in the following week. Why in the world would Roanoke Animal Hospital not have referred us to him? There is absolutely no way they didn't know about him. Unfortunately, he did confirm Stage 3 Kidney failure and gave us some recommendations. One thing he said was that no matter what, we have to let him drink as much water as he wants. If not, it can start to cause issues with his organs. Because we do not have bloodwork from when Pongo was a puppy, I have not clue if he has always been in Stage 3 Kidney failure. That being said, what if he WASN'T? What if they had recommended we do blood work and we found out what was going on early and immediately did stuff to slow down the progression? How much damage has limiting his water for 1.5 years at the direction of the Vet done? Now my family has to deal with the fact that the puppy we love might only be alive until he is 3 or so. The ball was dropped. And I hope this really makes Roanoke Animal Hospital rethink things and take a much more proactive approach to stuff. Nothing can fix this, however, I hope this prevents another family from having to deal with the same heartbreak.

The staff and veterinarians are so wonderful and kind. There are separate seating sections for dogs…read moreand cats. There is a small retail area for "basics" such as shampoo, flea collars and other pet related products. They are somewhat pricey. I would trust the staff with my furry child. They regularly trim a family member's kitty nails.

We have going to SML Animal Hospital for the 6 years we have lived in the area. We even moved…read morefurther away but still make the drive to them. We do that because they are the best vet we have ever had. We have moved around the country a few times and we just know our kids are getting the best care. No matter the situation they have helped us and done a great job.

I have never loved a vet practice the way I love Read Mountain! Dr. Bruce is AMAZING. He and his…read morewife, Anna, truly care so much about every animal that comes through their door and just want the best for them. They really take their time to make sure each animal gets the best care, to answer any and every question you may have, and everyone you'll meet at their office are friendly, professional, and most importantly, SO knowledgeable. My quiet, timid 3 year old golden retriever LOVES Dr. Bruce (and Tyler at the front desk!) and my mother's almost 1 year old spicy little Pomeranian (who can be quite a handful-- sorry guys ) even responds super well to them. The care is top notch, and AFFORDABLE. I couldn't believe how reasonable their prices were, especially for everything you get! As long as they are in practice, that's where we will be going thank you guys for all that you do!

I have never had a better first visit at a vet hospital! So personal and involved with the people ,…read moretalking through every observation and probable issues. I was so impressed. My new vet hospital for life !

Used this place recently when I went out of town for a week. They met me at my home to sign paper…read morework and check out my cats and their routine. They stopped by 2 times for 30 minutes while I was away to scoop the litter box, feed, and give water to the cats. I got text updates and photos while I was away. I was able to leave the $32 for them in my kitchen. They were wonderful

I just can't say enough good things about Paw 2 Paw. I'm very picky about who takes care of my…read moredogs. Trent, Allison and Steve are wonderful! I've been using their services for several years now. They come every day for midday potty breaks and sometimes when I'm out of town. Everyone is great to work with and ready to help out at a moment's notice if possible. I never worry a bit when I'm gone, because my dogs are in the best hands! I get fun texts during the day when they come by so I know the dogs are well. I highly recommend this company. You will not be sorry. Excellent service. Great prices. Trustworthy.

I boarded my pup here at the recommendation of a friend, but had a very bizarre and unpleasant…read moreexperience. Upon dropping off my pup, Katie told me that she loved shelter mutts and that they had such a special place in her heart. After about 24 hours of boarding, I got a text with a picture of my pup enjoying life and living large resting in a dog pool. She said that my dog was "doing great" and that he was "such a sweetheart". It was great to receive an update and I enjoyed my vacation knowing that my pup was happy and in good hands. After I returned from vacation, I excitedly rushed to pick up my fur baby when Katie told me that my pup had been a problem and asked if I had ever had any issues with him attacking other dogs. On the verge of tears I told her that there had not been any issues and then asked what happened. Katie exclaimed that my dog attacked 3 other dogs and that he had sent them to the veterinarian. I asked for pictures, owner's contact information, and veterinary bills so that I could pay for the damage and contact the owners, but Katie told me that I shouldn't worry about it and that "she wasn't even going to tell me". I thought this was very strange- I certainly need to know if my dog attacked 3 other animals! Katie told me that my pup had to be kept separate from other dogs and then described my lab mix as a "pitbull" and asserted that "all pitbulls get violent at some point or another". Later on in our conversation, Katie mentioned that she needed to take the 3rd dog (that my dog attacked) to the vet because my pup attacked him on the 4th of July when everything was closed. This made my ears perk up- It was the 5th of July and earlier Katie had asserted that my dog had been in isolation for the last few days... How could my dog have attacked a dog on the 4th if he was in isolation? When my pup was brought out he was visible shaken and he looked as if he had been running wild in the woods for a month. He was covered in scars/gashes, which a month and a half later, still have yet to heal. Luckily, after 3 days my pup stopped cowering and began acting like himself again. I can't imagine my pup acting violently, but at the end of the day he is an animal and I wasn't there to see what happened. Unfortunately, Katie couldn't produce any documentation to support her claims. I don't know what happened during my pup's stay at Blacksburg Critter Care, but it was not a pleasant experience and I highly recommend you take your fur baby elsewhere. My pup has stayed at Heartstrings several times now and we have not had any issues.

I have used this dog boarding facility with mixed impressions. My experience indicates some…read moresuggestions for improved customer service as follows: A thorough tour of the resting/sleeping area is necessary to be comfortable leaving your dog Collar should be removed unless taking dog for walk to avoid losing tags and for safety as kennels do Due to the sleeping area being open to all the dogs the safety of the dogs may be compromised. Owner seemed only interested in the rabies vaccination instead of complete vaccination history However owner seems to love the dogs.