Ordered a Near Mint card, but was sent a damaged card and refused a refund…read more I've been in customer service and management a long time, but I bet even a casual shopper can tell you that's bad business. I'll order elsewhere next time.

From the owner: At Top Cut Comics - Rockford we specialize in tabletop gaming, trading card games, and video games.read more

This is a great little shop for the collectible card gamer. The staff at Robin's Nest is very good…read moreto first time gamers and they've arranged for plenty of opportunities for Magic, Pokemon and YuGiOh players to get together and play in sanctioned events. Also an excellent local resource for single cards. All that's keeping this store from achieving a 5-star rating is their store hours which aren't conducive to people who work during the week - we're only really able to shop on Friday Nights and Saturdays. Also, strict policies keep away kids trying to sell cards and people who aren't there to participate in tournaments, so if you're going to just watch, forget it. Plan to spend the $5 whether you have a tournament deck to play or not.

Unprofessional business. Won't honor prices listed in store or on any other reputable market…read morepricing database. Will adjust your prices at the register based on current "for sale" listings on eBay. It does not feel like a business run to promote this hobby. Solid selection but probably because of the pricing lol

When Disney Lorcana the first chapter first came out out. They were selling single packs. 3 per…read morecostumer, they said they were selling them for MSRP LOL.. $6.99 each. If you buy 24 ( a booster box) it comes out to a $30 mark up after tax. Not only do these guys think you're stupid, they scalped them and lied to their costumers when in reality these are $5.99 MSRP. I took my business to everything games in buffalo grove where they are honest with their costumers and sell they're products at MSRP and even when Disney Lorcana was still hard to get, they sold UNDER msrp.

One of the gems of belvidere. If you're interested in collectables, dnd, comics, table top games,…read moreor honestly most nerdy interests, stopping by this place is a must. The guys are always friendly, and the new artwork up looks killer, might have to swing back by and pick up one of them.

This place was odd. The comics aren't filed beyond letter. Meaning that Superman title you're…read morelooking for could be anywhere among the "S" bins. Low prices; but almost more effort than it's worth to find anything. Seems like it may want to focus more on its magna and card game side than its comics side.

Imagine if WhatNot had a physical store, this would be the perfect embodiment!…read more 1) Buying/Selling Single Cards When you buy a card, they'll sell you the card at market price based on TCGplayer. But they charge you for the price of the highest price and best condition card. My gripe is, they sold me cards at MINT condition pricing, but the cards were at best LP or P condition. It's hard to see the blemishes at the store, because the lighting is so drab. And of course, once you buy the card, automatic no refunds My heart sank as I was examining my newly purchased cards, prepping to send them to PSA, and suddenly noticing bends in the corner and creases in the center of the cards When selling a card, they will bring the card to the back room for better inspection, obviously a room with better lighting. Because we all know that the lighting in the lobby is dim on purpose. Then they'll try to lowball you by telling you that the card is "not mint" and has random damages here and there. Which then, they'll only offer you half the amount of the lowest asking price (not considering the condition of the card in TCG, ex. offer you half the price of a Heavily played condition card, while the card you brought was Near Mint) 2) Staff They employ younger staff, probably demographic of college students. These kids were nice. They were doing the best they can with customer service. Some of them do show that they are struggling a bit with standard operations, but i can't really fault them for that. The managers however are NOT pleasant. Caleb seems like he is there more to chat and halfheartedly do the work. I saw him often, but i don't think he's the owner. Anyway the dude rips me off with the extremely inflated "market pricing" and looks me in the eye as i'm paying overpriced and damaged cards. Then he acts like the victim when I refuse to sell my pristine cards at such a lowball offer. And the funniest thing is, while peering at the selection at the card counter, the dude was patting himself on the back and openly bragging about he he was able to nickel and dime a desperate seller out of extremely japanese pokemon cards. But then again, acted like the victim when he can't lowball you. Wow....just wow.... There the other manager, dude with rough hair and glasses. Not bald, like Caleb. At first he seemed nice, but he tries to channel Caleb's toxic practice and act all tough. 3) Online Purchases I ordered some items online before ever visiting the physical store. Boy howdy, they sent me damaged boxes that I preordered. Though, yes I understand that the the physical store may not have been the ones directly handling the online order and probably operates from a separate warehouse. So I'm not faulting the store for that, but just understand that even the online experience was no good either. All i can wish is the best for them, but i'm certainly not coming back. They insist on price matching TCGplayer, but ironically TCGplayer offers better customer service, cards that are actually mint condition, and accountability.

First of all, Michaels is NOT closed. Who reports this incorrect information?…read more Second of all, I have found Michaels staff to be very friendly and helpful. I am not a crafter but do make it a point to drop off UPS packages for shipping. They immediately provide receipts for the packages and I have experienced no problems with the packages being secure at their location. The store looks clean and organized. Thank you Michaels!

From the owner: Everything to Create Anything. Our expansive craft assortments include the most popular art…read moresupplies, fabric, canvases, yarn, knitting & crochet supplies, frames, floral, scrapbook materials, beads, jewelry kits, Cricuts, craft machines, and more. Party plan with ease, Michaels offers balloon inflation, party decorations, gift packaging, favors, tableware and seasonal occasion decor. All your party supplies in one place. Visit our Machesney Park branch today and unleash your creativity.

This place was fantastic, the selection was incredible and the owner was friendly and fun to talk…read morewith. Definitely will be making more stops in there in the future.

From the owner: Phoenix Diecast was established with the vision of having a place where all collectors can go and…read moregrow. We have new and old diecast ranging from old unpunched blue cards to new releases. Phoenix Diecast is a place to come and hang out and talk diecast. Whether you are looking for wheels for wheels swaps or Diamond Protectors for your most valued Hot Wheels... WE HAVE IT ALL.

Have been shopping at this awesome store for the last several years and I had my first problem ever…read morewith a few missing discs on my purchase of Blue Bloods the complete series. Even though I purchased this over a month ago I called today and Josh put me on hold to check the back and couldn't find the missing discs but he offered me a partial in store credit which really made my day! He went above and beyond with outstanding customer service! I love this store so much and always tell everyone to check out this GEM of a store on State Street in Rockford for great RETRO dvds, vintage toys and tons of cool stuff! Check them out for great merchandise and fantastic customer service! customer for LIFE!

Wow things have certainly changed. There was a time I could walk in here and find some great DVD or…read moreBlu-ray. Nope not anymore. Spent over an hour really searching and it's just dreck. The so called "horror" section is absolutely worthless. It's a shame.

Hobby Lobbys ad said beads were on sale. They rang up full price. Cashier reached out to manager…read moreand manager said there are no signs and beads were not on sale. I eventually walked back with cashier and there were signs everywhere!!! Manager obviously did not look. Long story short i was given the sale price but after wasting 30 minutes listening to them argue they were not on sale.

Great Store always nicely organized and stocked full of nice things for holiday decorating. Best…read morestore in our area for finding hobby, arts and crafts also.

Great customer service. Helped us understand requirements and provided resources if needed. Amazing…read moreselection.

Shitty service, they sold me a rifle and a pistol I spent well over 500 dollars and when I have…read moreproblems with the products they tell me there's nothing they can do and it was something I did that caused the issues, now I have a Glock 45 that doesn't hold green gas in the mag and a ar-15 that the hop up doesn't work don't wants your money here only purchase from a place that has a 30 day warranty from the store, very disappointed and really ruined my first experience with airsoft