I've been using Cat Servants since 2017, when I needed someone to look in on my elderly cat, Snoop, while I went away for 10 days. Raquel was fantastic from the first meeting. She kept me in the loop while I was gone, sending multiple texts, pics and videos with each visit. My Snoopy was a little "standoffish" (read: a bitch), but Raquel always managed to coax her out and get her to play. On top of it, my bathroom ceiling collapsed while I was away (thanks 120-year-old plumbing), and she immediately let me know so I could take care of it from afar. I've used her several times since then, most recently over the holidays this year. Sadly, I had to say goodbye to Snoop in March , but now I have Kevin, and Raquel continues going above and beyond to make sure he gets the best care possible. She even brought him food from her own stash when he wouldn't eat the kind I had left him. (Cats, amirite?) Also, she's super flexible and accommodating. My plans changed while I was gone during Thanksgiving, and Raquel was able to roll with the punches, with no problem whatsoever. I would 100% recommend her and Cat Servants to anyone. read more

Cat Servants - Gratuitous pic of Kev (taken by Raquel) - Pet Sitting Near Me

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Alistair and Raquel have been wonderful to us since we first hired them in 2023. I used to feel stressed when I travelled but Alistair and Raquel changed that as they have been taking care of my three cats as if they were their own. Alistair always sends me videos of their visits and play with them keeping them active. In the years they have been cat sitting for us, I have been able to fully enjoy my trips and this changed everything. I have no words to express my gratitude to Cat Servants and cannot imagine leaving my cats with anyone else when I travel. Thank you for everything you do for us! read more

Cat Servants - Pet Sitting Near Me

Raquel treats our cat as if it were her own, and he loves it whenever she visits! She is attentive to detail, always sends updates, and has been great about giving him his medication. We have used other cat sitters in the past, but Raquel is always our first choice. Would recommend to anyone without reservation. read more

Service so good that our cats didn't miss us while we were away or even when we made it back home. Was in a pinch and had to find an in-home cat sitter since our last go at boarding our cats at the vet's office went disastrously. Racquel and Alistair served our cats masterfully with a couple daily visits to wash the cat food dishes, freshen the water, check the litter box, and best of all some kitty play time. They even provide an after action report sent to our phones. Will go with Cat Servants again. Can't recommend highly enough! read more

Alistair and Raquel are truly wonderful! Alistair has taken care of our kitties for years. The cats are brushed, played with, petted, litter scooped (or fully changed depending on what needed), fed, and area around cleaned with vacuum. We get photos and videos and we can see how happy the kitties are! We have never had such GREAT cat sitters. You won't find folks who are so meticulous, giving and caring. Thank you to both of them! Highly recommend. read more

We've been using Cat Servants for about seven years. Raquel and Al have always gone out of their way to help, and they've always been there for us when we needed them. Awesome people who are great at what they do. Could not be happier with the service! read more

Raquel is fantastic! She's reliable & conscientious - after a few days (when she went the extra mile to find one of my cats hiding under the bed) I was able to relax and feel ok about leaving my babies, because I knew they were in good hands. She's a genuine cat person and she sent pics and updates from every visit. If you want the peace of mind that comes with that, Cat Servants is a great choice. read more

I found Raquel online some 10 years ago and she has been a consistent and reliable lifesaver! In addition to being responsive and 100% available for long and short term requests, she and her team were flexible and supportive during a difficult time in my life when I had to be out of town for an indeterminate amount of time. In addition to being wonderful with my cats, she thoughtfully provided me with daily photos. She has seen me through lives, illnesses, recoveries and deaths of my beloved pets. She is a knowledgeable and deeply caring animal lover. Cat-sitting is more than just a profession for Raquel, it is a calling. read more

My wife and I are rather stunned by all of the five-star reviews for Cat Servants as our experience was abysmal. I run a service oriented business myself and I would be mortified and endlessly apologetic if I provided a new client the atrocious level of customer service that I received from Raquel. The reason we reached out to Raquel was because of the stellar reviews and because she lived in our neighborhood. My initial conversation with her was promising, and we scheduled a time for her to come over and meet our cats. The day of the appointment she cancelled at the last minute without even an apology. We rescheduled for the following day, and she arrived an hour late, again without an apology. She then said her husband was running late (I presume she meant even later than she was) and told us she was going to wait for him in front of our building. After a few minutes I went outside to see what was going on, and she was gone. After waiting bewilderingly on my front stoop for several minutes, I checked my phone and saw a missed call from her. I called her back, and she said that her husband was running so late that they wanted to reschedule yet again so that they could both be there. Uh...yeah no, I let her know that we would be making other arrangements. Raquel and her husband were completely unprofessional and disrespectful of our time and didn't even seem to care as if they felt they were doing us a favor. As that was the level of service they provided to us, it didn't inspire any confidence whatsoever in the service they would provide our cats. [Screenshot of Raquel R.'s original reply to review, which she deleted, is posted below.] UPDATE 8/27/16: RE: Your reply to my review I find it "strange" and disturbing that you are implying my wife and I lied to you about having cats and meant to do you harm. That's textbook defamation and YOU are the one who should be concerned about legal action. You write that you did not see "anything pertaining to pets" well that's not true. You stood in our kitchen, where our cats food bowls are and you looked in our back room where their litter box, litter, water fountain etc. are. We then talked about how shy Nyx was and that it was unusual for Opie to not be in the kitchen with us as he is very extroverted and social. I then said I would try to fetch him which prompted my "disappearance" into my office, for a very brief moment, in order to try to coax him out so you could meet him. As far as my wife not talking to you, she, like I, was shocked that you didn't even bother to apologize after keeping us waiting for over an hour after cancelling on us last minute the day before. Did you try talking to her? Maybe starting with a simple "Hey, I'm sorry I was so late". I think its fair to say that most people wouldn't feel inclined to engage in light banter with a person who seems oblivious to why such a simple courtesy would be warranted. The reason we didn't become a "client" of yours is because before we could even get to that point the customer service you provided us was/is horrendous. Your untruthful, libelous and beyond the pale reply to my review has only made that "service" sink to even lower depths. read more

Cat Servants - Pet Sitting Near Me

Cat Servants is one of the best companies I have ever worked with. I came across the Cat Servants website when I was looking for last minute pet sitting for my two cats at my apartment in Hell's Kitchen, and emailed to inquire about rates. I received a reply right away. I was blown away by the prices- not only was the per day rate significantly lower than competitors, but I was even offered 15% off my first booking. Racquel came out to my apartment to meet my cats before I left on my trip. She was flexible and came at a time that worked with my busy work schedule. The whole experience was extremely professional- she brought copies of all paperwork proving that the company was bonded and insured and provided a list of references. She asked many questions to learn exactly how I cared for my cats so that their routine would not be too disrupted while I was away. During my 10 day trip, I received detailed emails every day telling me what the cats were up to including several pictures of the cats. She changed and washed the litter box, made sure their food and water bowls were cleaned and full, and overall just pampered my cats. Racquel even offered to go buy more food for my cats when my supply was running low. I felt completely reassured and guilt-free during my trip because I knew my cats were being so well taken care of! This peace of mind is truly priceless- I am blown away that I was able to get such unbelievable service at such a low price. Best of all, when I came home from my trip, my cats acted as if I had never ever left. Usually when I am gone for even short amounts of time it will really throw off their behavior for awhile, but they were so well taken care of it's like they never even knew I was gone! When I met with Racquel to get back my keys and make the payment she even brought complimentary bags of treats for my cats! I could not have had a better experience with Cat Servants. Racquel clearly is an expert on cat care, and this is the only company I would consider using in the future. read more

I wanted to thank and highly recommend Cat Servants and specifically Raquel for almost 2 years of wonderful service she has provided to our cat Marcel. She has shown a level of care and attention that surpassed all our expectations. I work from home and my cat is not accustomed to being alone for more than a few hours, which usually makes me very anxious to leave him on his own, specially overnight. Raquel has accommodated me and soothed my fears with all day & overnight sitting options, great image/video updates and best of all - I can see how happy and well adjusted he is when I come home. As a person she is extremely kind and polite when we see her, and she always tries her best to accommodate our needs and those of our cat. She has been always very professional and punctual, calls if there are delays (we do live in the city after all) and is overall a very positive and friendly person. I also find her extremely trustworthy not only with the wellbeing of my cat but the security of my home. Raquel is not just our trusted cat sitter, she has become part of our family in the care and love she provides our cat, and his love of her, when he rushes to the door to greet her. read more

I have to start out by saying that I have never written a Yelp review but created an account JUST so I can write an outstanding review about Raquel and Cat Servants. This is my second time using Cat Servants and I could not be more pleased with the high level of care. The first time was in Sept 2014 when I went away on a business trip. I called Raquel and her and the women who would come check on my cat once a day came to my UES apartment and introduced themselves to me and my cat. I felt more then comfortable knowing that they would come daily to check on him, feed and play with him. I received daily updates via email and text with photos of my happy kitty. Most recently I left for a 10 day trip to Europe and this time opted to leave my cat with Raquel at her home while I was away. I could not be more pleased with the level of care and service she provided. She went above and beyond to make sure my cat was comfortable and happy the entire time I was away by preparing a special place for him in her home, buying him extra toys, and providing ample playtime to make sure he was kept happy. I received emails with TONS of happy kitty photos that assured me he was doing well and enjoying his vacation too! I also must say as a first time cat owner myself, Raquel is SO knowledgeable about the appropriate care and health of cats and has taught me many things I did not know and am grateful to have learned. I give Raquel my HIGHEST recommendation to anyone who is looking for the best cat sitter in NYC. Honestly, you will never find anyone better then her. She really cares and treats your cat as if it was her very own. I hope to travel more in the future and wouldn't think to ever use any other service then Cat Servants. I would also like to add that her price is MORE than fair and she understands the struggles of a 20 something single cat mom living in NYC who loves to travel. Look no further - your cat sitter is RIGHT HERE! Thanks again Raquel - you're the best :-) read more

We could not be happier with Raquel!! We messaged her last minute and she was so so accommodating for a weeklong trip. She obviously cares so much about animals, and made us feel so much better about having to leave our little one! She sent daily updates on her time with snowie (our cat), and obviously went out of her way to make sure our cat felt loved and entertained! Moreover, she is very honest and reliable, at an extremely fair rate. One of our friends was supposed to feed her in the morning and she hadn't, and Raquel picked up on that and let us know and made sure she was fed! She sends recordings of her time and what she did, without needing to be asked at all. We love her and will definitely use her in the future!! read more

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Raquel has provided the highest level of care for our cats, Tocho and Nina. She takes customer service to another level because she really cares. Each visit, she emails a little note to share how your kitties are doing and attaches pictures to offer you peace of mind while you are away from your loved ones... not to mention she's quite a good photographer... i have saved many of them. She is friendly, responsible and a pleasure to work with and the cats love her too. We offer our highest recommendation. Antoine and Vanessa read more

Our cats, Romeo and Hammie, love Raquel. She has cared for them on several occasions while we were traveling, and she always sends me text messages full of great photos so I know they are eating and doing OK in our absence. I've always been secure in the knowledge that our kitties were in good hands! read more

Cat Servants - Hammie is so relaxed when Raquel's taking care of him & Romeo - Pet Sitting Near Me

Raquel & Alistair have been wonderful. Photos, updates, and important details that any caring cat parent would want. Highly recommended.

Raquel went above and beyond to take excellent care of our Bernie. We loved getting photos of him enjoying himself while we were away. It put our minds at ease so we could relax on vacation! Best of all, Bernie acted perfectly normal when we came home; it was like we never left. Your kitty will be in excellent hands! read more

Cat Servants - One of Raquel's photos :-) - Pet Sitting Near Me

I can't tell how thankful we are that we called Raquel! She is super professional and really cares about each animal. Raquel's team visited our cat 8 times and every time they sent us an email with lots of photos. Highly recommended! read more

Raquel and Alistair are cat sitters extraordinaire! They have taken excellent care of our cat, Nova on two occasions and each time we have returned home to a calm, relaxed, content cat. They deal with administering medicine, litter box issues (too gross to describe here) finicky eaters, throw up, you name it. In addition, they play with the cat and send photos. Their price is very fair. They even fed our fish and took in our mail. They really went above and beyond. So grateful for these kind, animal-loving folks. Thank you! read more

Raquel is the real cat whisperer! With seniors she is especially wonderful in encouraging them to eat and play. I have known her for many years and would never be able to travel without her care and attention to my late cat Lilly. She also immediately established a rapport with new kitten Perry and and his new baby brother Monty. She provides a level of care that is impossible To describe! The happiest cats in the world will greet you when you come home. Though I think they would be happier if Raquel came every day!! read more

Cat Servants are AMAZING. I feel completely at ease leaving town and leaving my cats in the loving hands of Raquel and Alistair. We have special needs cats - they get into fights often - but Alistair knows how to handle cats and feels comfortable separating them if he needs to. This is such a relief! Alistair takes and sends pictures every visit, plays with the cats, gives them treats, brushes them, and basically sends me a short story about how his time was spent with the cats. They will water plants too. When I come home, the house is clean, the litter boxes are fresh, there is no litter on the floor, no leftover cans of cat food in the trash...basically cleaner than when I left! They are also 100% reliable and always available for us. We COUNT on them and they never let us down. We hire them for 2x per day (morning/night) because the prices are so reasonable and because we know how much our cats love them. I couldn't recommend them more!!!! read more

Raquel & Alistair are quintessential professionals and more! When we were stranded in January due to a blizzard, Alistair spent extra time with our cat, Buddy as he was starting to get depressed over our extended absence. The photos and detailed reports 2x each day really help to ease our worries and reassure us that our cat is in great hands! We are very grateful for Cat Servants! read more

Husband and I have had great cat sitters to rely on the past year! Raquel and Alistair are reliable and responsible, and our (very) shy cat LOVES them. They always send photos and give detailed reports about how our cat is doing. They leave the feeding/litter areas very clean. I can tell when we come home from vacations that our cat's been happy! Highly recommend. read more