Easy booking and great communication. Thanks John! Boarders were lovely and accommodating. Stayed in touch the entire time so we could vacation worry-free. Location was super convenient. read more

I'm very disappointed by Kitty in NY (the "agency" ), specifically their caregiver, Jody R., for the lack of accountability, negligence of care and poor communication. I would not recommend Jody or this service to anyone. For context, I was overseas visiting my family over the holidays and just picked up my Maine Coon. My cat's fur absolutely reeked of smoke. He's a long haired cat and upon return, was also severely matted. Two months prior, I had met Jody for an initial, in-person meet and greet to manage communication and care expectations for cat boarding. Detailed care and communication parameters were established in the onset, baked into the contract, signed by all parties so everyone was on the same page. There were no "mismatch" of communication or care expectations. Fast forward to today, not once was it disclosed that someone in her household smoked. I also gave Jody very specific care instructions, that my long haired cat had to be brushed everyday. Ultimately my cat came back in a state of severe discomfort from the pulling of the matting on his skin. Jody also did not provide clean, filtered water on a daily basis. I had to follow up with her multiple times, before she finally disclosed her filter wasn't working for days. To anyone reading this, how are these actions not negligent by the caregiver? Would you consider this a safe and risk-free environment when your cat comes home reeking of smoke? Isn't this / borderline animal abuse? It was also baked into our contract that Jody was suppose to provide daily updates, considering I was going to be overseas for 19 days. When I would ask her about how my cat is doing, she would basically tell me to "shut up" and stop sending her texts. Isn't she getting paid / part of her responsibility as a cat sitter to provide daily updates? I've also addressed these issues directly with John W. at the agency. John chalked it up with the "we are sorry" and doesn't do anything about it. I pressed him further on my concerns for my cat's wellbeing, so John finally offered to find a new caregiver. I made the ultimate decision to not move my cat to a new caregiver due to 1. how stressful it is for cats to acclimatize to another new environment and 2. the agency's track record doesn't give me any confidence to go through the whole vetting process again on providing a new, actually responsible caregiver. What if they're another Jody? and 3. I will take matters into my own hands and come back early to rescue my cat from negligence. All of my friends / family were also out of town over the holidays, so I couldn't ask them to look after my cat. All I wanted was to make sure my cat was in a safe and stable environment. This was not a "personal choice." In fact, I would be an irresponsible pet parent if I did nothing/ did not fly back early to rescue my cat from a negligent caregiver. End of the day, if Jody was actually a responsible caregiver, there would be no reason for me to return early. Kitty in NY failed to mention below that in the onset, they did not offer any reimbursements. I had to draw the boundary, walk them through the math / rationale before they finally agreed to submit the correct remittance. Reimbursement was certainly not a voluntary option offered by them as they made it seem. There were no detailed background checks done on Jody either, as the agency stated they would on their caregivers. For instance, Jody is currently not a social worker as outlined in the agency's profile of her. She's a full time dog walker. This was a red flag for me in the beginning so I asked John for referrals on Jody. He could only summon one referral, who gave one positive review on Jody. Where are the other proofs / reviews of Jody's "years of excellent service" and "positive client feedback" as the agency claims? If she is so good at her job, what does the agency have to hide? For anyone who engages Kitty in NY in the future, please beware that if you take the gamble and land yourself with someone negligent, I've given you a preview of what will happen and the agency's lack of accountability and transparency. Whoever lands Jody for future dog walking or cat sitting service, you have been warned to stay away. Who knows how she treats your pets behind closed doors.... read more

Sharisse is absolutely amazing. We never had such a thoughtful and dedicated cat sitter.

We've used Svitlana T for years and my cat pablito loves her ! She is compassionate and she loves him ! I recommend her ! She's a very kind person . read more

5/1/24 - I recently had Katie and Scott watch my cat Jadwiga for over a week and they were awesome. They sent me photos and daily updates. I felt totally confident that my cat was in good hands. I would use them again and I recommend them for anyone else! Camille Natzke read more

Helen T. is your go-to for kitty sitting! I cannot image how I would have survived living in NYC with my spritely elder orange tabby Leo without her. A genuine animal guardian, I knew Leo was in great and loving hands with her. She watched him during many vacations and went the extra mile at the beginning of the pandemic when I was trying to get back to NY from LA to get Leo. Both you and your kitty will find a true friend in Helen. I'm also sharing my favorite photo of Leo while in her care - she somehow taught my cat how to take a selfie (you can see Helen in the upper right-hand corner). read more

Kitty in NY - Pet Boarding Near Me

Sharisee cared for my two kitties over the holiday break, it was the 1st time I left Lincoln & Sasha for a few days, I was so anxious,however the entire process was worry free. Sharisee came to "meet" the kitties prior to me leaving, she took amazing notes and was so reassuring. Each day Sharisee sent me pictures and details of her visit. I highly recommend Kitty in NY and specifically Sharisee. Don't hesitate to book with them. read more

Love Kitty in NY. They always provided excellent service, showed a lot of flexibility and stepped up in case needed on a last minute basis. My two kitties absolutely loved Christine R. she was amazing and went beyond to make sure my two are happy and well. Unfortunately I am moving to Long Island otherwise I would continue using Kitty in NY. Excellent service - courteous - well organized- and I was able to have an initial talk with a potential Cat sitter to see if I and my two kitties are comfortable and it's a match. read more

Left my cat with a boarder through kitty in New York for a month and paid over $1000 for the boarding. I came home to a cat with a broken canine tooth. When I called them the following day when they opened to address it, they completely denied this could've happened on their watch, said it could've happened on our drive home, and refused to use their insurance to help me pay for the $1500 vet bill for the surgery. I carefully reviewed the photos that were sent to me and can see in my poor baby's face that she was swollen around week two, which means she was in pain for two whole weeks and probably had issues with eating as she did not want to eat when I got her home. Please please consider asking a friend to watch your animal and not resorting to these companies that do not care about you or your animal and do not hold themselves to high enough standards when reviewing their own shortcomings. I have waited on posting this review, but was just reminded bc I am bringing my kitty for a dental this week. I still don't know how this happened, whether she was hit or dropped or what happened to her since they refused to take any accountability. First photo is how my cat normally looks, the rest are the photos sent to me from the sitter, and finally a photo of the damage. Biggest regret. Your baby deserves better. read more

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I've been using this service for years now for my cat, Gucci. He's been cared for by different sitters and is always a happy boy when I get home. All sitter provide daily updates and pictures while I'm gone. They are always reliable and take such good care of my cat. I would recommend them to anyone. The owner is always prompt with communication and makes it super easy to get scheduled, even on short notice. I can't say enough good things about the care and quality of service! read more

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My boyfriend and I had Helen cat sit our two-year-old tabby siblings this summer when we went out of town for the weekend. I can't express how crazy we are about our cats -- they are our babies and we could never put a price on their well being, safety, and happiness. In the past we've had family watch them, so we were nervous about having a cat sitter. Thankfully, a friend of mine recommended Helen and boy did we luck out. Helen is incredible. She's very funny, kind, and warm, and knows just the right way to handle every type of cat personality. Our boy is a little piggy and tries to eat his sister's food, our girl hisses at strangers and hides. But she did everything right to make them as comfortable as possible. She sent sweet, detailed emails after her visits along with lots of photos that put us immediately at ease. She took care of feedings, litter, water changing, and cleanup, leaving everything immaculate. We totally trusted her in our apartment and with our kitties. I can't say enough about Helen and am so relieved we found someone who can care for our cats when we need it. Very highly recommend!! read more

Our cat sitter, Tabish, has been absolutely amazing, she always does her best to make sure that the feeding area is clean and our cat is happy! She is so sweet, responsible and our cat enjoys her visits! What relief to have someone trustworthy come to our home and take care of our cat. Couldn't be more thankful for her and her service. read more

I recently required a cat sitter for my little guy for four days. I liked how prompt their response was after sending them an email for my needs. After determining the dates needed and area in NYC, they referred me to a sitter in my area. They provided me with her phone number, email, and a quick link that had reviews of the suggested sitter. I was told to call the sitter and when I felt comfortable, confirm the appointment by emailing them back. The fee for the organization can be paid online through PayPal and the fee for the sitter is left on the counter (either check or cash) in the apartment or house for the sitter to pick up. My sitter came the day before to orient herself and meet prince. She sent me pictures and videos everyday and left the key on the counter. I would definitely use this service again. read more

Kitty in NY - Prince - Pet Boarding Near Me

The sitters at Kitty in NY have been caring for my cats since 2017 and I am so happy with the service. I'm a nervous cat mom and worry about my elderly cats wellbeing while I'm away. The sitters I have used are so responsive, reliable, and caring and always put my mind at ease! They share photos and updates with me every day. I have done both visits in my apartment and cat boarding at the sitter's home. My cat rarely warms up to anyone but he absolutely loves staying with Helen. She is a gem! Highly recommend Kitty in NY! read more

Excellent! I went on holiday for a few weeks and needed someone to care for my older cat. I really didn't want to pay $500 just to board her in a cage. The best part of this service is that your kitty will have the company of another human being and not be secluded to a cage, not interacting with anyone. The process was very fast and simple. I emailed what we were looking for, received a sitters name and phone number, went to meet her and her place, knew she was the one for my cat, and scheduled time for drop off. I received updates via email every day. Natalie was my cats sitter and she was super professional. read more

Kitty in NY - For when you can't take your cat with you... - Pet Boarding Near Me

I had used KittyinNY services three times over the course of last 3-4 months: 1. Destination wedding over the course of summer 2. Nearly two week European holiday 3. Conference in Canada for almost a week So I feel like I had gotten a really good exposure to both the owner and the "kitty babysitters" and these are literally the nicest most kind and most professional people in the world. I was pretty uneasy leaving my cats for almost two weeks when going to Europe especially since I have Peterbald cats who are naturally very needy and one of them requires two different types of eye medicine and lysine gel. My cats are my kids so this was a really big deal. Jose came to my house ( he is amazing!) along with Oscar and we were able to arrange twice daily 45 minute visits. I immediately was drawn to how warm, genuine and all around nice Oscar was - everyone loved Oscar ! My cats loved Oscar ! My hubby loved Oscar ! Even my doorman loved Oscar ! Even almost a month later, when I told my doorman Oscar is coming back to watch the cats again - they were like: " Oh, yeah, Oscar, very nice guy." Literally, he was so nice, that even my doormen remembered him from a month before! Additionally, he takes professional photographer like photos and sent us a bunch of pictures each time that were one of a kind ! He seriously must be a photographer because these photos were so good, that my husband actually used them on his instagram page for the kitties ! So in short, thank you Oscar and Jose from the bottom of my heart, for all your amazing work and I can't wait to use your services in the future ! read more

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I was in a desperate situation so I contacted Kitty in NY. John and his staff promptly arranged a prospective caretaker for my cat within six hours. The team there is extremely prompt, professional, and genuinely cares about getting proper care for your pet. My cat Zoe is staying with a gentleman who has cared for cats for ten years. He is a perfect match for my cat Zoe. I cannot emphasize how relieved I feel finding Zoe a safe and pleasant environment to live in while I get through this difficult time. Fantastic service, friendly and extremely competent caretakers for your pet. The transition was very smooth. The process was communicated every step of the way. I can't thank you guys enough. Top notch service! read more

I used their boarding service for two weeks, and things went well. Two cats, minor health issues. Everything was fine. They have many caregivers, so your experience might be different. As their legal disclaimer states, Kitty in NY merely matches customers with caregivers and accepts no responsibility for caregivers' actions. read more

My sister usually cat sits for me when I am out of town. However, this time we had to find an alternative option. My boyfriend found Kitty In NY on here and suggested we give it a go. Being a stereotypically paranoid cat owner, I was skeptical to say the least but I figured it was better than taking her to the boarder where she'd sit in a cage for a week. Let's just say it was the best decision we ever made! Jose was very quick to respond to all of our questions and was polite, courteous, and highly reassuring. Our caretaker was Amanda in Forest Hills and she was simply amazing and likewise highly responsive throughout the whole process. We were able to meet with her beforehand and see where our cat would be staying, which was very reassuring as was her genuine love for animals. And when our cat was with Amanda, she would send me daily updates and photos via text so I could see how our cat was doing. It was so wonderful to know that our cat was in such good hands and having a good time. Overall, this was a great experience and I will not hesitate to use this service if I need to again. It was so great to be able to go on vacation and not have to be concerned about our little furry friend! Many, many thanks to both Jose and Amanda!!! read more

Kitty in NY - My cat having a blast! - Pet Boarding Near Me

Introduced me to FANTASTIC sitter Jen. I'm guessing all sitters are good. Great service. Easy online process. Even gave me a credit when plans changed and I needed to return from trip early due to medical emergency. read more

Vanessa is so responsive and so helpful! They will get back to you super quick to website enquiries and take the time to match you with the perfect sitter for your cats needs. Can't recommend this service highly enough. read more

This place is quick easy and affordable. John with Kitty in NY helped me get connected with my sitter, Nicole. I had her come for one 30 minute visit a day over Christmas! She sent photos and some videos throughout my trip so I knew he was okay! Using them again for an upcoming work trip. read more

A quick update to my previous review - I went away for a long weekend and was able to have Xialen stop by daily to care for my cat again. My cat loves her! Still 5 stars, still wonderful, still highly recommended. They have an Express Sitting link on their website so it honestly couldn't have been easier. My cat's information and my credit card were still on file. read more

This service was invaluable to us and is highly recommended. We needed someone gentle and caring to watch our sweet little hypersensitive headcase of a cat, Tommy. Jose was patient and responsive, and the cat sitter they sent us was wonderful--very responsible and helpful. The updates and adorable photos she sent us of Tommy made it bearable to be away from the little jerk for a few days. read more

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After paying a hefty fee upfront, I left one of their representatives in charge of two cats for the weekend. Due to the Yelp reviews and the high price I felt confident we would be getting a professional. The person showed up late on Saturday morning, and also very late on Saturday evening compared to the time they told us they would be there. In fact when the time came and went when the person should be there in the evening, the sitter finally texted a photo of our cat even though our doorman had previously confirmed that she had not entered the building yet! To make a long story short this exchange, even though she eventually showed up extremely late, forced me to cut the vacation short as we did not trust this person in the apartment when they were misrepresenting where they were. This was a nightmare experience. I give two stars as they refunded all the money promptly. read more

I would like to explain my experience so everyone can understand what your getting yourself into. At the end of Last month, I contacted this service to take care of my cat at the beginning of next month for a week. I submitted a request online, within two days I had to reconfirm my dates and information, and Jose would contact caregivers near my area to see if anyone is available. Apparently a caregiver named Carolina was available, so Jose gave me her information to contact her. This is when everything starts to go downhill:-/ 1) I called her, and her phone number didn't work. It rang like it would go to voicemail, but then a message at the end said "this number does not take calls at this time". I emailed Jose again telling him what happened. He sent me her email, said to email her, and said he would also contact her as well. 2) I didn't feel comfortable trying to contact someone who's phone didn't work, specially to take care of my pet (red flag) I emailed Jose again saying it seemed counterproductive to continue and if he could maybe find someone else. He said he would and he did within a day or so. 3) The next caregiver was Anna Maria who apparently was out of the country till mid month (about 2.5 weeks away at the time) and that I should only email her until she returns. So I decided to email here and try to get some sort of dialogue going since she isn't in NYC till two more weeks. 4) the correspondence between me and her was sparse. She didn't really respond quickly, nor did I get any information on her more than her name and where she lived. A week passed then I get a phone call from the previous caregiver, Carolina, who was unreachable at the time, and she left a bs voice message saying that she was gonna call me the previous week but she "didn't have anytime". Sketchy to me since I tried calling her 2 weeks ago. I called her back telling her I moved on. 5) so after almost 3 weeks of trying to find someone through this company, the weekend came where Anna Maria was coming back and I emailed for her schedule, so I could play my week ahead. Not really an answer. So far, 3 weeks in, no caregiver, no scheduled time to meet. Then the day came where she was back in NYC and finally she mentioned meeting on Tuesday at 5. I emailed her back saying I could do after 5. No answer. 6) Monday arrives and I get a email from Jose saying that I need to hurry and try to meet these people because there is a high number of people looking for caregivers on my selected dates I'm gone. "Dear McKay, Please try to contact and meet Anna Maria (she came back to NY yesterday). Due to the high number of requests for those dates we ask you to please confirm your reservation as soon as possible. Anna Maria - Thank you for your understanding. Have a good day, Jose" If you don't know what's going on, does this email seem like your checking on things? No it doesn't, it just shows you want me you want me to do the work and you collect the money. Never did Jose ever ask how where things. Did u speak to her, nothing. No concern from him at all besides the end result-payment. I have been emailing, for weeks, if I can't get a answer from your caregiver, what am I suppose to do? Well honestly I had enough, I have spent over 3 weeks trying to find a caregiver through this service and I'm doing all the work trying to line up these people to meet. I just don't understand why I'm paying this service any money if all they do is give me a phone number and email. Then Anna Maria called me seconds afters Jose email trying to set up a time. So all those emails, turned out were pointless. I emailed her telling her I will find someone else I was furious at Joses email, specially since he was pushing me, though the caregivers are flakey. WHAT MORE DO YOU WANT FROM ME, I'm The customer!!!! I might as well put up a Craigslist add myself and interview people. Honestly it would save me time and energy. In the middle man between a business that doesn't know what's going on and it's employees, that have the communication skills of teenagers. I'm suppose to pay the service and pay the employees for....me hunting them Down and playing phone operator. It's honestly way too much work if you work full time. I could understand wives and people who stay at home all day or work From home to spend close to a month trying to find a someone to feed my cat twice a day, and clean it's litter box once while I'm gone. I just don't find this to be a stable or responsible way conduct business. I was patient and I tried, more than I should have, but the way this business is structured and how unreliable their caregivers are, I suggest trying another service (fyi I tried Katy's Kitties, as well, then never called me back) I just can't believe how difficult this was just to find someone to take care of my animal, and have this business make me responsible for conducting their business, then tell I need to hurry. Like seriously amazed. read more

We've used Kitty in NY many, many times, ranging from a few days to several weeks of in-home boarding. All of the caregivers have been spectacular, and we're always surprised to see how quickly our cats warm up to them immediately. The daily pictures sent by the caregiver are both super cute and very comforting to know they're in such good hands. The last few times we've been away, Kirsten has been our caregiver, and the cats adore her. read more

Kitty in NY - Zoe: Up Close and Personal. Picture by Kirsten. - Pet Boarding Near Me

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I always have a hard time leaving my cat when I go out of town. She is prone to anxiety, and this in turn makes me anxious. I've tried a couple of different pet sitters (friends, college students, and other businesses listed on Yelp). Kitty in NY was my best experience so far. The booking experience with Jose was very fast and easy via email. I had a short meeting with the suggested caregiver. She was professional and prepared for pretty much anything. Payment was easy, both the agency fee and the boarder fee. While I was away, she sent me occasional pictures and updates, which I greatly appreciated. My cat came home, and while she was happy to see me, she was much calmer this time than any other petsitting/boarding experience. I definitely plan to use Kitty in NY again when I go out of town. read more

New York is definitely the pet-loving capital of the world. Unfortunately, when you're the proud mama of a spoiled feline furbaby, it can be hard to find someone who does not have any pets who can care for your little angel when you're out of town. In fact, it felt like everyone I approached had a pet--a big no-no for my attention craving kitty. This was when I decided to google cat sitting services in NYC, and I came across Kitty in NY. Jose was really nice and attentive (responded to e-mails super quickly), and set me up with the PERFECT sitter, who I got to meet beforehand (in her apartment, enabling me to check out the space as well). During my trip, the sitter (Nesha) sent me at least one pic of my furbaby for every day I was out of town (a total of 18 days). Although I was physically distant from my cat and NYC, I felt so comfortable knowing that he was in such good hands. My cat was taken care of sooooo well, that I actually think he may have been a little upset when I finally came to pick him up. :-) read more

Highly recommended. Our 17-year-old Constanze was very well taken care of during the two weeks we were away. We opted to have the sitter come to our home twice a day (our girl doesn't do well away from home), and it worked out perfectly. The sitter, who had experience caring for an elderly cat, sent us photos and videos daily, and Constanze immediately took to his gentle manner. Both the sitter and the company were very professional and a pleasure to deal with. It was a great comfort to us to know that our girl was in such good hands. read more

Wow, just WOW. I searched all over NYC to find a place to take our cat for the weekend and no one would. Our kitten is a rescue, and rescued by us. We found her in the alley when she was 3 weeks old, her eyes not entirely open, covered in large flies and fleas. Took her to the ASPCA and decided to take her in. Had to get blood transfusions, treatment for hypothermia and anemia, it was CRAZY. Well a month later, she's too tiny to eat regular cat food yet, and too young for shots. So we couldn't leave her for 2 days with wet food and no one would take her because of no shots. Well Kitty in NY found us a GREAT care giver who was fine with the no shots thing. She was in between cats and was all too happy to take care of our baby. We were hooked up with Jenny who was a saint. We went to her apartment in Harlem and she took us up there. She listened as we gave feeding instructions and talked about how she was so young that she still bites, claws, etc. She was so into making sure she knew every detail to ensure Allie's care was done right. While we were gone she texted us photos of our baby and made arrangements with us to come and get her. She worked with us on what time we showed up and was very accomodating on how/what/where/when. I'd highly reccomend Kitty in NY and HIGHLY reccomend Jenny! She's awesome. Kudos! read more

Great service from all involved. I found Kitty in NY after searching for someone to watch my cat while I was out of town over Thanksgiving holiday. Jose put me in touch with Ada. I went over to meet her at her place and she was a pleasure to talk with. I felt comfortable in leaving my cat with her. She updated me by text with pictures and my cat settled in nicely and seemed very happy when I came back to pick her up. I would recommend this service to everyone. read more

Love Christine! My cat can be a little aggressive around strangers sometimes but she is so patient with him. And eventually he came around and was loving again!!!! I've had her come twice around the holidays and she's trusting and so kind! read more

I am very happy with both the company and my sitter, who is a true animal lover! My cat came home more relaxed and cool then when I dropped her off. She was very well cared for, better than I could have even dreamed off! I will use them again, would not even consider having my cat stay anywhere else! Their prices are very reasonable, even I could afford it :o) -A very happy customer read more

Great experience working with this company. If you don't want to board your cats in a traditional kennel type place (where they will be in a cage for most of the day) Kitty in NY is a great option. The same day I submitted a request Jose got back to me about pricing and transport options. I don't have a car and really appreciated their pick up and drop off service. The caretaker Nora was very friendly and sent me emails about the cats while I was away. I knew they were in good hands with her. They returned home utterly content. Would highly recommend this service. They are prompt, professional, and provide great care to your beloved felines. read more

It was a blessing to have found Kitty in NY when another boarder canceled on me, two days before my move. With that short notice, my other option was to pay twice the price for the cats to sit in cages! (Because we have two, we could've gotten the "condo" option....) It was sad to even think about our sweet elderly cats in a cage all day. Jose found a boarder for me within a couple hours of my first call. That was really all I needed to book, but Jose assured me that she was trustworthy and a great boarder. He had visited her home, and elaborated on her history with the company, The experience over all was so much better than I could've hoped for. After having met Lynn, I didn't worry about the cats a bit, but she still sent me photos and updates. It was great to see that they were enjoying their vacation as well! read more

We had to move out of our home for 2 months after extensive water damage. We couldn't take our cats to the temporary address, but we didn't want them caged up in a boarding facility. Enter Kitty in NY. Jose was very responsive and paired us with Geeta who not only rearranged her apartment into forts and play areas for the cats, she would proactively send adorable photos every few days. Needless to say, it was hard for them to say goodbye to her. Fantastic service where your cats get individual attention and room to roam at the price of a caged boarding situation. read more

I reached out to this company looking for someone to look in on my cats got a prompt response and ended up meeting a woman called Pia who is wonderful didn't get nickled and dimed about coming up the stairs like one co I could mention and prices very reasonable read more

Amazing, start-to-finish! It was incredibly easy and fast to book 3 weeks of in-home boarding for my cats. Pricing was very reasonable (half what it would cost to board at a kennel), and for the first time, I was able to actually enjoy my vacation without worrying about my cats' wellbeing. In fact, they were so happy with their temporary digs they seemed disappointed to come home. I would recommend Kitty in NY to anyone and everyone looking for stress-free, humane boarding for their pets. read more

I found Kitty in NY online and they were absolutely wonderful. It was such an easy and professional process. Jose was great, so responsive and as for my cats caretaker Natalie, she was an angel. Her home was lovely, she was so kind and I knew that Moose could not be in better hands. I would highly recommend this service and will definitely use it again. read more