After being a loyal customer at Casual Nails for many years, I am sad to say I will no longer be giving them my business. I would get a dip manicure bi-weekly and a pedicure once a month for several years. If you do the math, that's thousands of dollars. I'd also like to point out that I drive almost an hour out of my way to get to Casual Nails. Up until recently, they weren't my go-to nail salon as I have been in and out of Arizona for almost a year. But I always made it a point to get my nails done at Casual Nails when I was back in town and in need of a mani/pedi.
To make a long story short, I recently got a pedicure by a nail tech I had never been with before and she did a poor job but unfortunately, I didn't notice until I got home. I let the owner know who told me I could go back, and they would fix it. Well, considering I live an hour away, I couldn't just go back the very next day. So I went that weekend and they failed to mention they'd be closed Memorial weekend. So I ended up getting it fixed at another salon and having to pay for a whole pedicure again.
I went back today for a dip manicure and confirmed with the owner if I could still get the pedicure free of charge and she said yes. After both my services were done, the nail tech who did my dip manicure and who just did a color change, not even a full pedicure, charged me full price for both services and instantly began arguing with me when I explained the owner said I wasn't going to be charged to have my toes done. She got very defensive and rather than argue with her, I paid and left. She couldn't even tell me what the cost was for each service. I didn't even bother to call the owner to handle the situation. I was the bigger, better person and decided, I will just never be back. When I walked out of the salon and saw my nails in the sun, the topcoat was bumpy and there was also lint painted underneath the top coat on a few nails. Sloppy work.
I am very disappointed and sad that after frequenting this place for years and referring so many friends to them, that this is how I was treated. This all occurred with the nail tech I have loyally gone to for years, who I have built a relationship with, brought coffee to, brought gifts to during the holidays, etc. And this is the treatment I get. Ripped off and treated poorly. What a shame. Although I had noticed over the past year when I would get my nails done while in Arizona that the service had gone downhill, their work wasn't the same and the salon was dirty. The employees are rude now, talk about customers amongst themselves (gossiping and laughing). Do not go here if you want to be treated with respect and get what you pay for. read more