we just had 6 dining chairs re=upholstered and I can't express how wonderful it was to deal with these people. They put so much into our project from beginning to end. They did a beautiful job! read more

Very happy with my dining chairs. Excellent job and great friendly service. It was refreshing to meet and chat with the owner. read more

If you have any self respect STAY OUT OF THIS STORE!!!! The old woman who runs it is most likely Fidel's slightly younger sister. The styles they display are dated from 30 years ago. Their selections are poor at best. Worst of all they treat you like garbage when you enter their location. I have never been so rudely and despicably treated by any shop owner as I have been by this old, not so nice (anything negative I put in this space would still be too much a compliment) Please read the other negative reviews and KNOW they are true. read more

i wd give the place zero stars but i don't have any option, so 1 star here is actually zero. lost or threw out our fabric, that matches our furniture, that we left with her to reupholster a chair that has been in our family for 150 years. called us up out of the blue yesterday, and told us she couldn't do the job and if we didn't pick up the chair yesterday, she wd throw it away. wouldn't even try to look for the fabric we left....... read more

Don't let the little old lady fool you. She speaks to customers like if they were children. I say I'm looking for 4 yards by 3 yards of a simple red fabric , and she says it's going to be $125.00. I say that's not in my budget , so she has some plastic sheets that I can use to separate one room from another so I can keep the AC in one room. She doesn't tell me how much it's going to cost she says just make a donation for the manger that they're trying to rebuild in the city of Stuart so I dropped in $45 into the donations took the shades and then she calls me yelling and screaming saying that I owe her $150 she already knew that that was out of my budget but she insisted that she told me he was going to be 150 I had told her that 125 was out of my budget so I don't know what made her believe that 150 was in my budget very poor customer service I will never go back there again read more

Beautiful, professional reupholstering! Highly rec. My sister wasn't ready to part with an old tapestry carved wood chair which was sadly worn out and had seen better days. I took the chair for reupholstering and was overwhelmed with how well the chair turned out! Richardo and partner did an amazing job and surprised us with added Velcro slipcovers!! The chair looks fantastic! My sister was thrilled to her "new" chair! read more

They are truly one of a kind, genuine craftsman and designers in their field. The impeccable service received was above and beyond my expectations. This review is coming from over 20 years experience in the design industry and understanding the business. Having dealt with many workrooms, personally and in business, they are superb!! This was a personal visit to repair sofa cushions that were too hard - Mrs. Castro, and her wonderful staff, Luis & Ricardo, went out of their way to make sure they were perfect for me! They are perfect and I cannot thank them enough for the wonderful service. read more

Called and was told "send a picture". Went to the shop to pick out fabric and Rick gave us a price to reupholstery our chair. He advised there would be a $95.00 charge for pick up and delivery so we decided to bring the chair ourselves. Before delivering the chair, Rick informed us by phone that after looking at the picture more closely, he would need more fabric...$150.00 more to be exact. We said "fine". After we delivered the chair, he called again to inform us that his "crew" said it would cost another $200.00. ENOUGH!!! I've been BAIT AND SWITCHED! These people are scam artists...GO ELSEWHERE, read more

UPDATE: Rick & Helper came out & finished the job. That's not to say it was satisfactory. Bottom Line: I'm saddened to say that I CANNOT in good conscience Recommend. The worker that started my job -Julia- was so afraid of Jenny the owner that she quit. Rick didn't know how to use the office phone, I had to give him a lesson on Call Waiting. I went to them in Jan. It's April and they're telling me I won't have a finished job till May. Jenny is generally argumentative and she's running the show. So I asked her to not call me, to have someone else call me, but Jenny doesn't care what I (or anyone) think. And whenever I call and try to get info, Jenny's always screaming I can't have my dogs in the house. So when Rick came for install my dogs were OUTSIDE FOR 1 1/2 hrs in the Florida heat. Rick did only 2 windows, forgetting a third that still has not been complied with. Oh, and the Odd Behavior: Within minutes of being in my home, Rick put his cane down, then knelt on his knees facing my dogs at eye level staring them down through the sliding glass doors. I had to tell him to get off his knees to do the job. Of the 2 windows he did, one end of one rod has been hanging off the wall since the day they did it. They knew they did it that way, and settled for it. Did not point it out to me, and did not care that it was substandard work. And they are not making efforts to repair it. I'm looking at this every day while they just keep dragging the job out. They have to come back because they have my curtains for a 3rd window that was supposed to have been done, but never got done because of confusion in communication (lack of) from Julia, the worker who quit in the middle of my job. They are exhorbitantly priced for substandard work. My next email is to the BBB. Spare yourself the headache and go to Sears, JC Penny or even Bed Bath & Beyond. read more

Our experience with Castro Interiors was great. They reholstered our bar chairs that were eight years old. They did a beautiful job. Janet was terrific and the owner Genny was wonderful. She was quirky and a lot of fun. I know many people say she is rude but you need to understand her personality. She was an interesting individual and her and her staff staff did an outstanding job. read more

We have had many pieces refinished and reupholstered at Castro's I wouldn't go anywhere else. Genny is the owner and extremely friendly, quirky individual! We loved her! She took ho hum looking chairs and brought them back to their original, if not better beauty! read more

Incredibly rude and unprofessional. I asked the owner if I could browse through her store because my friend and I want to upholster a bed in our boat. The owner asked me a few questions but seemed very impatient and snappy. I told her I wasn't exactly sure what I'm looking for but that I'd like to check out what selection of materials she has. She told me that she has another client to deal with; I then told her that it was fine if she had to attend to another person, I could just browse the store and wait for my friend to arrive and I'd make an appointment to come back when she had time. The owner waved her hand like she was shooing me out the door and told me to come back Monday. I told her Friday was my one day off. She asked me why, I said because my friend and I work on Monday, and she then proceeded to ask me to come back on Monday. Which is basically asking me to never come back again because I can't come in on Monday. The owner kicked me out of the store in such a subtle way, I almost missed it. My friend was still driving to this location while all this happened! Word of advice: if you don't like potential customers browsing through your store, which is designed in a way that invites people to walk around and see what you have, then set up an online store instead! You don't need to hold our hands while we decide what we do or don't like. The owner's attitude was very hostile and I am shocked she is in business when she kicks people out the door the way she did to me. Even the receptionist apologized on the owner's behalf. read more

I am giving Castro Interiors 1 star for their horrific customer service. If giving 0 stars were an option, I would do that. Mrs Castro, the woman who runs the place, is rude and DOES NOT stand behind her work. She has hung up on us many times and has refused to fix a problem on a sofa she recovered 3 months ago. I have spent over $3,000 with her and she does not want to fix a broken leg on a sofa she delivered just 3 months ago. Do yourself a favor and go somewhere else. She is NOT worth the hassle. Truly a mean woman with a nasty attitude. UPDATE: Mrs. Castro told me that our sofa leg broke because we are "too fat to be sitting on the couch". WHO SAYS THAT TO ANOTHER HUMAN BEING!? read more

I went to Castro Interiors to inquire about hiring them for a custom bench cushion upholstery project. I brought my own foam and fabric in to Castro Interiors to be used for upholstered bench cushions and backs. I had three pieces of foam that needed to be cut. I had originally attempted to cut the foam myself but quickly realized that I needed to use a professional. I had only attempted to begin to cut one of the pieces of foam before bringing all three in to Castro Interiors. The two other pieces of foam were completely usable and intact. Even the foam I began to cut was barely altered. I explained the project to Geny Castro. I showed her my foam, including the piece that I started to cut. I asked her that if it was something she could not do to please let me know. She assured me that she would be able to cut and use my foam and upholster it with my fabric. I paid in full and left. The next time I heard from Castro Interiors was when my bench cushions were ready to be picked up. When I arrived at Castro Interiors, Geny was on the phone. Another employee helped me carry the bench cushions to my car. I was also given my left over, unused fabric. Geny motioned to me to wait a minute. She wanted to talk to me. After getting off the phone, she told me that she could not use my foam for my bench cushions and that she used different foam. I was in shock. This was the first I was hearing this. I was never notified of this change. I also never agreed to this change. She claimed she was "doing me a favor out of the goodness of her heart". She said that although she should charge me for the foam I didn't authorize, she would rather me donate to her nativity fund. I was so confused as to what had transpired I just left the store. When I got home, I began to wonder, why would someone not do the job they were paid to do? Why was I not notified that they could not do the job I paid them to do? I also wondered why I received my left over fabric but did not get back my unused foam. I then called Geny to ask her for my foam back. She said she threw it out. Why would she throw out something that was mine that I purchased? I was angry. I went back to Castro Interiors. I asked again for my foam. Geny said "Lady, I said I threw it out. What do you want me to do go crawling in the dumpster?" I paid Castro Interiors to custom make six bench cushions using my own fabric and my own foam. Not only did I not get what I paid for, my own personal items that I paid for were thrown away without my consent. My experience with Castro Interiors is probably one of the worst consumer experiences I have ever had with a merchant. I was lied to, my wants were completely disregarded and my materials that I paid for were thrown out. I highly suggest that you do not use Castro Interiors. read more

Not sure how to rate this business. Rick missed his first appointment and rescheduled for the following week. He again did not show up, we called and were told he was with a customer. So we were dog meat? Moving on to another vendor. read more

Really happy with my experience. Great customer service and quality workmanship. Easy to work with. Fast turnaround.

We have recently moved to Palm City and I had Rick do a deep valence in our master bedroom for a wide window and a slider. Additionally, he did two valences in the master bath. Both on "boards". He chose the most perfect fabric that matched with our bedroom which has a bit of an Asian theme. He reversed the colors for the master bath. Stunning. Just recently, he did a similar treatment in our living room. Elegance, sheer elegance! I love. I plan to have him do some work in our family room, but I need to "save my pennies" for a while first. The service was impeccable and he worked hard to get my living room treatment up in time for my company. Could not be happier!!!! read more

Would listen to the other reviews. Do not leave your item it will be held hostage. Bewate.....There is no communicating with rick or mrs Castro. We were told "I'M JEANNIE CASTRO!!!" we had a written contract and still it was ignored. Please listen to the other complaints they are telling like it is. Service is null and void. They are so nice initially...but beware it's not genuine. read more

I was hired as an interior designer but soon I was asked to drive their truck for deliveries. Jenny is totally bipolar screaming at the clients and lecturing them on how to put up and shut up with her point of views... not t mention how badly she mistreat the employees... After two weeks I was out of there and so happy not to have to deal with Jenny anymore. read more

We selected a really beautiful fabric and they did an excellent job on upholstering my chairs.

The boat canvas on my Sundancer 260 Cabin cruiser had shrunk to the extent that I couldn't close one flap anymore. Castro's Interiors fixed this problem by stitching on a similar colored piece of canvas and replacing the velcro on both sides. When Mrs. Castro showed me the work, she noticed that I was missing velcro on 5 other flaps. She immediately had her staff repair all these flaps with high quality velcro while I waited. All of this work was done the same day at very reasonable cost! Both Mrs. Castro, and Gigi who handled accounts, were very pleasant to deal with. read more