Owner Rob is a scumbag and rude. Would not honor Groupon, demanded almost double the cost of the Groupon to do the oil change. You can see many other reviews with the same experience. Also told me there was a leak which dealership said was not true. Avoid at all costs unless you want to be overcharged or lied to. read more

I wanted to get my transmission oil changed, I had a conversation with Rob and after I explained my unique situation he suggested I take it to Aamco instead, that was fine. My beef is when I came back a month later he wouldn't even talk to me. Literally, he sent his employee out to tell me he wouldn't help me. I'm pretty sure he wouldn't have been so dismissive if I were a man. I'm going to Valvoline from now on. read more

I still get coupons in the mail from them and have to laugh about the experience I had there with them not honoring their coupon. Thought I still might go back but there's a lot of options in the area so I won't be back. read more

Paid for a conventional oil change on Groupon. As soon as I pull in and show the guy the voucher he asked me what year my car was. I said 2019. He proceeded to tell me the manufacturer recommends full synthetic without even knowing how many miles are on the car. I asked him if he would just do the conventional oil change. He declined and said he can't because of the manufacture recommendations. Forget the fact that I own the car and not the manufacture. As I'm pulling out after he tried to upsell me $80 more he says I'm trying to save you a 15k headache. I left, went to advance, bought full synthetic and an oil filter and did the oil change myself for $10 less than the Groupon price for a conventional oil change. As terrible as a customer experience I had I have to thank the guy for saving me $15090 by doing it myself and not falling for their scam. Do yourself a favor and steer well clear of this place. The'rejust looking to take advantage of people who don't know any better. read more

I have relied on the Green Brook Castro Express for full-synthetic oil change since I finished with Toyota's new vehicle incentive maintenance program for 4 years. I never hesitated going there since it's quick service and pleasant courteous employees. I'd trust these guy to be my car mechanics if my car needs other services. read more

The manager tricked me twice when I tried to redeem Groupon voucher. I bought synthetic blend oil change for Honda pilot from Groupon. Manager said they no longer carried the blend type and have to upgrade to premium. I tried not to believe the negative review and give a try. I asked the manager when the synthetic blend will be available so I can come back for that. The guy said it will probably be available in a few years ! Never trust that business any more. read more

Scam. Bought a full synthetic oil change on Groupon. Checked online that it matched my cars oil. Got to the location & the guys told me I needed a "special, high performance oil & filter & that it would cost another $50+". Left without getting service, got the Groupon refunded & drove up the street to Valvoline where I got the oil changed for the correct quoted price. read more

So my new car has been smoking a bit after long trips. Nasty burning smell. Took it to the dealer, there was oil caked all over the engine and other parts of the car. They actually took me into the garage and showed me, it was horrible. Castrol changed my oil back in July. I get that accidents happen, but spilling oil all over my engine and not saying a damn thing about it is unacceptable. Had the pay the dealer 150.00 to clean Castrol's mistake. My trust for Castrol is forever gone !! read more

100% deceptive bait and switch. I went today for my synthetic oil change @ the Green Brook, NJ Castrol oil change location. After my car is in the bay and they begin the oil change the employee tells me some other synthetic Canadian Brand oil is the standard synthetic oil the offer on the Groupon special. He goes on to tell me it's a $10 upcharge for Castrol Edge synthetic oil. Why would I go to a Castrol oil change center for a synthetic oil change and expect another brands lesser product than what I paid for? ZERO stars. read more

Would not accept my $20 Groupon for Conventional oil change- up charged me to a Synthetic blend ($70) for my 2013 car that has always used conventional oil and has over 100000 miles-..Shady and disreputable practice and will never go again- Posted review to warn others of this bad business - read more

No complaints just in and out in a few minutes with little hassle. Just a not when using the Groupon you need to pay I believe tax on it when checking out . read more

Castrol Premium Lube Express - Oil Change Stations Near Me - Green Brook, New Jersey

Let's face we all need to get an oil change for our vehicle. I came here on a friend's recommendation. I'm so happy I did. You just pull your car or truck up to one of the several bays, hand over the keys and then go wait inside in a nice clean air conditioned or heated waiting room. It all depends on the time of year. They have FREE Hot coffee or tea, clean bathrooms and flat screen for viewing while you wait. The staff is very professional and courteous...... Once you use them they put you into their system. You don't even have to give them your name. They can get info based on your license plate. When finished you receive a detailed printout of exactly what they did and any recommendations they might suggest to get to make your car/ truck run smoother..They are very low key and not at all pushy like some other establishments.When they are done, your vehicle is pulled up directly in front of the shop. They will mail you a discount coupon to use on your next visit, or you can go online and download one to save money.. I highly recommend you give this place a try... read more

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Friendly, low wait time, fast service. Everything recommended were spot on for things that my car definitely needed, according to Dr. Google. Prices were on the higher side but fair, again according to Dr. Google. The spot is a bit out of my way but I can see myself returning for more services. read more

I went for an oil change and ended up paying $315.64. They completely sabotaged my car. They did not put anything back the way it was so my oil completely leak out for 2 month and I did not have a clue until my car was no accelerating anymore. I was able to make it to the nearest mechanic which is my father's mechanic and when the lifted my car up we saw oil everywhere!!! My car still smells like oil after cleaning what we could. It's a terrible smell! It's cold and when I turn my heat on the smell gets worse. My car is a 2015 and has no more than 59,000 miles and they almost left me without it. If we didn't catch it when we did, my engine would have failed. Im extremely upset because that day (12/5/20) I waited about 2 hrs! And they did the worst job. I never had a problem with them until now. I will never go back and I definitely do not recommend. read more

The guy I guess he is the owner or the manager. Has the personality of a shoe. He will try to nickel and dime you for every single thing. They do a decent job. They change your oil they don't break anything which I guess what is expected. He's not a fan of the discounts they give you online and that's where they try to tack on everything and anything that they could. Just be careful and be ready to defend yourself when he gets annoyed that you don't want to add an extra $30 to your bill. read more

So, they dont honor competitors coupons, they charge extra to top off fluids and they are much more expensive? Tell me why I came here again? Oh that's right, I am in a rush and need it done today. You can bet i wont be back, that's for sure. I suggest you all go to another provider... i found a nationally recognized change providing the full synthetic i need for $39.95... its $59.95 here before all the extra charges for coolant and after any discounts I was able to apply. read more

My boyfriend and I came for an oil change. Rob was very fast and efficient! Very nice guy! Talked and joked with us the whole time! Definitely recommend! read more

I realized these are trying times however I would like to get the complete service I pay for. The good: Oil change and tire rotation done very efficiently and the techs were very nice and polite. The not so good: On the checklists: Due to covid 19 I was sitting in the car Wipers Checked ( they never looked at them) Air Filter Checked (nope) Lights Checked(not) Cabin filter checked ( never opened the door) Transmission Fluid Checked ( its sealed so how did they do it?) Belts checked ( maybe but not mentioned) Radiator Fluid Checked (done) Brake Fluid Checked ( Done) Power Steering Checked (Maybe) Battery Checked (Not) Washer Fluid Checked (Done) Lube Check Fittings (??) Tire Pressure Checked (Done) Not the service i am used to read more

Good honest service. Average price for oil change along with a thorough inspection of other fluids and filters. After having as a filter swapped I came back here about 4 months later expecting to see another dirty filter again (I had a theory that oil change places find a dirty one laying around to show u so u buy another) but turns out they said my filters were good!! I live out of the area but try to come here as much as possible. They have a new owner and the new management has been extra friendly and accommodating.. read more

Stopped by for an oil change and tire rotation on September 16 and I was in and out in about 40 minutes. Very professional and no sales pressure to purchase services that my vehicle didn't need. Great prices also, considering my dealer wanted double the amount for the same services. I highly recommend Castrol Premium Lube Express of Green Brook, New Jersey. read more

Super nice guys. Went the extra mile to bring me downstairs where I could look above and see under my car .. helped me identify what was making the squeaking sound . I went for an oil change and it was fast and easy and even saved some money by buying their Groupon coupon read more

I've been frequenting this express oil change for years. They had a great staff until now. This was the worst experience I've ever had regarding a car. They charged for top dollar synthetic oil without giving any options, claimed I needed every filter changed, fine I bought it all. Extra antifreeze needed, okay to that too. The last straw was that they claim to have checked out my car with "wipers" on the top of the printed list. My driver side wiper shredded right before I got there, no missing it but they missed it. I told them what happened. No apology. I don't trust anything going on there now. read more

I went in for an oil change with a new used car for the first time and they told me that the car only used synthetic oil when I had the option to use conventional oil. Very dishonest!!!! read more

This was a really pleasant experience. Very quick and everyone was so nice and professional. Rob answered all of my dumb questions and didn't take advantage of my obvious ignorance in any way. It's nice to go to a convenient, trusthworthy place. Thanks again, Rob! read more

Pulled over on a Sunday afternoon when they were empty and parked in the parking spot for a minute. A man in the shop actually yelled at us that our car would be towed when we were there for less than 3 minutes. He literally screamed across the parking lot at us. Terrible customer service, rude employees,will never be back. They were completely dead I didn't even realize they were open because we were literally the only car in the parking lot - I can see why! read more

This place was great. I used to religiously go to jiffy lube, but after going to castrol, I'm going to be a regular. The staff was really friendly and helpful, and every tenth oil change is free! Plus, the chairs in the waiting room are AMAZING. Cleaner and better than any other basic mechanic shop I've been to. read more

I love this place very clean friendly and the fastest oil change I've ever had awesome place to come to

So my mom goes in with her 12 off coupon from Valpak and the service manager ROB tells her she has to get her 2016 Nissan Rogue oil changed with synthetic oil due to Ow-20 being her oil type which only comes in synthetic. Mom calls me because she's 60+ years old and doesn't have a clue what he's saying. I ask to speak to the guy to ask questions to gain clarity and it doesn't sound correct to me either so I refuse said oil change to check into his claims. He immediately hands the phone back to my mom and says verbatim "Well you're not getting an oil change today. You can get out. Oh and your antifreeze cap is missing." Of course, I'm pissed that somebody is speaking to my mother in this manner but nothing to do but to get to the bottom of what he's claiming. I call Route 22 Nissan to confirm what oil has been put into the vehicle since this is where I normally bring it. I tell them what Rob told me and the guy on the phone knew exactly where I had been and who I had been dealing with. Apparently this guy, Rob, does this to everyone. He then explains to me that 0w-20 is the manufacturer's recommendation but not the requirement nor has this car ever gotten synthetic oil before. Back to Nissan we go. I will upgrade to synthetic oil when ready, thanks but I definitely won't be pressured into it. Btw, Castrol, your service manager Rob is a pushy, rude, sanctimonious fool and apparently word is spreading. Good luck! read more

Fast efficient service , nice place to wait. In and out, oil change less than 20 min , I came with a groupon I'll be back, everyone is super nice. AWESOME! read more

Was a regular customer. Complained about the last service and experience and received a call from the owner of this location. He apologized and he thanked me for bringing it to his attention because as a business owner, his goal is to provide exceptional service. Since my experience was not a good one, he said he was placing some coupons in the mail to use for future visits. That was several weeks ago & have yet to receive anything from them. Needless to say, we will not be returning. I was going to give them another try but have decided to go to another business now for car service & oil changes. read more

When I first entered the premises to the time I left,the staff was so professional and helpful.the manager Marvin was very professional and knowledgeable. The place was spotless and very well maintained,I definitely will be coming back and telling all my friends and family about this place. read more

I have been taking my 2013 mercedes at this place for few years now. The prices keep going up but the service has been quick as they are supposed to. But, i feel that i am getting the best synthetic oil brand "Castrol" but the oil filter they are using is ridiculous. They put some cheap knock off made in china brand in my mercedes. When i question, i was told its all made in china including mercedes and bosch filters. so makes no difference. Are you serious? Would he drive made in china car over a german car? go be my guest! I think its all about being able to maximize their profit, charge top dollar to the customer and give them the cheapest quality parts. I doubt i will ever go back. And, yes if the business owner has some decency, he should refund my money immediately. And please start carrying quality filters like bosch or something Japanese. Stay away from chinese knock offs. Not for my mercedes. Please STOP! read more

terrible service! go here if you want easy jobs screwed up. I took my car to get the tires rotated and they strip the tires nuts so they cant put the tire back on at all. I had to call triple A to bring my car to a better garage just to fix what they screwed up. i will never go here again. read more