Service people are very knowledgeable and kindly helped me through the process. 10/10 no notes

Came in for an oil change. My brother and I usually come to this location to service our cars. You have the option to either wait inside or sit in your car while it gets done and depending on how busy it is, that's how I decide. I was the only one there so I just stayed in my car. It's usually pretty fast so it's convenient for me to be able to just sit in the car while it gets done. The techs are really nice and explain what is being done as they go. I get the same service done every time so they go off of my license plate when I pull up and just ask me if that is ok and have me sign and date the form and proceed with the oil change. Before they're finished they let me know everything they have completed and if anything needs to be looked at or if I need to monitor anything for the next time. My rear right tire was low on pressure so they added air and made sure I was made aware to keep a look out for that in case that was something I may need to replace. Pricing is pretty comparable to other places so that's a plus. You pay and the receipt along with breakdown is provided and you're on your way. I always ask them to turn off my service light cause my car is fairly old and it doesn't come off automatically. The guys are nice and do it and give me my next service sticker and I'm off. Quick and easy and never an issue. I would definitely recommend coming here! read more

My mother in law had the most horrible experience here and made me not want to come back. Had good experience here in past but they also pist me off before LOL so I stopped going. I went back mom July 14th at 11 am greet very nicely by a young man named Luis. Then Fernando checked me out and paid. Thank you! read more

Avoid this place at all cost. Hire some guy off the street you'll probably get better results. This place is definitely way downhill over the years. Different owners. Last time I brought my car here for a power steering fluid change. You shortly after leaving all the lights in the dash were eliminated. I ended up taking the car to Midas inEl Cerrito read more

Courteous, competent and the price is great for a wide range of auto service needs...and iam picky as to who works on my car.

I had oil changed here on 1/12/22. 3-4 months later my engine light came on. After putting it on Fixed, the code came back about a emissions evap pvc solenoid. I was told to change gas cap and drive car about 50-70 miles. Engine light came back on. Took it to AutoZone, diagnostics gave same code. Ordered PVC valve tubing and replaced it. Drove another 50 miles but car was not getting any power and jerking down etc. Parked car went to AutoZone and they said to order PVC emissions valve solenoid. My car would not pass Smog before this. They checked and found that I had 6+ qts of oil in my car, 1 qt. Over. That had gotten into the solenoid, PVC valve. I had Oil changers document this and.i am going to station Mgr. For complaint and reimbursement This place does not know what they are doing and will screw up your car read more

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They change the oil quickly. And don't cost too much. I've been going to this location 20+ years Right near some restaurants, fast food and Raleys grocery read more

Not impressed at all and will not be returning. I went to their website to double check the address and noticed it said I could call for an appointment. I was pretty sure that wasn't necessary for an oil change and tire rotation but called just be sure. I told the employee who answered the phone why I was coming and he confirmed it was first come; first serve as I had thought. Great. Fifteen minutes later I pulled in and was their only customer at 2pm on a Saturday afternoon. Fantastic! But then they tell me they will have to schedule me for a future appointment because they are out of oil! Out of oil!! How does that happen?? And why didn't the person I spoke to on the phone tell me that when I called fifteen minutes earlier? An express oil change place out of oil! And had me drive in anyway? Yeah, they will get no more chances from me. read more

I came in for an oil change and the folks here were all so helpful. I know very little about cars and as a result, really don't like going to get anything done on my car because I always feel pressured into spending more money or getting something else done. This place asked me what I want, performed the service, and didn't try to sell me anything else. They were really nice and quick as well! When I said I wanted my transmission fluid done, they checked it and showed me that it wasn't needed. I don't know anywhere else that is that honest. I would continue to go here as long as long as I live in the area. I highly recommend their services! read more

I have gone to this place for years, with no issues, and with different vehicles as well.The staff, including the mechanics, have always been friendly and helpful. read more

Went in for an oil change because I use only CASTROL in all my vehicles. The professional staff at CASTROL Express were simply AMAZING. I haven't had this kind of attention and service for the last 30 years !!! Not only did they discover a bubble on one of my Brand New tires !!! The technicians were willing to change the wheel out to my spare so I could get back to the tire shop and have my original tire replaced. All free of charge. These guys at Castrol Express are simply the best. Hope you are paying them enough... read more

Easy in-n-out location No wait service Will come back for future service. A bit pricey ... but a good conscience. read more

This place provides excellent customer service. Jose went beyond to help me get back on the road. Happy Holidays to you and your team. read more

My car had an oil change here today, the same place I've been going for 5 years. Well today the manager tried to up sell me no doubt because I'm a woman. He first wanted to drain and refill my transmission fluid when I told him I did that last time he tried to tell me he meant the radiator this time and in addition he said my spark plugs were smoking and they all needed to be replaced. While this was going on I texted my personal mechanic who told me everything Jorge was saying was a lie ! I confronted the manager Jorge about this and he instantly got defensive and told me I was crazy and a Trump supporter. WTF! I'm not a Trump supporter lol , I'm just a woman who wants to be treated with respect and charged the correct price. Really, I was floored. I got shaken up a bit and started to cry but then decided screw that!! I accused him of trying to take advantage of a woman. He wanted me gone and would not give me his name. When I said I would not leave without his name he finally gave it to me. Several of the young men who work there apologized to me and said that is how he is and to please contact corporate. I will be doing that first thing Tuesday and Nextdoor . Neighbors especially the ladies be vigilant. Had I complied I would be out an extra 300 dollars more than I needed to be.p read more

Castrol Premium Lube Express - Oil leaked out of the car - Oil Change Stations Near Me - El Sobrante, California

They are my go to oil change quick fast and always great customer service. The guys are always kind and tells you what you need

This is my one and only go to spot for vehicle service! The crew, led by Lawrence is prompt to attend to your vehicle needs with enthusiasm and professionalism.Wouldn't change them for anybody.Legit. read more

my wife took our Chrysler 300 in for an oil change about 6 to 8 month ago. The guys working in the shop are great ! Bery respectful, easy to talk to, and did fast friendly work. However, during the oil change, our cars oil filter housing was damaged and when the car was running, it was pouring oil out of the engine. The guys admitted to the damage and I told them that instead of putting the car in the shop to be repaired, I would do the repair myself and only charge them for the part and not the labor. so after buying and replacing the part I have tried contacting the owner numerous times. at least 15 to 20 times. I can not even get a call back from this guy concerning the damages his store caused on my vehicle. I believe it is time to take this to the next level. Small claims and the better business berau read more

I used to go and bring all my cats here. The guy who answered the phone was not friendly and they raised they're prices hella high my car used to take the oil and it was 20 bucks my other car a synthetic was 50 but now 95 and 50 for Hyundai. Where the loyalty? read more

This place has absolutely great service. Really friendly staff. How do you recommend if you're in the area I need a oil change come here. Pretty quick as well. read more

I have never had bad service from here. Great customer service from top down. Ben and the guys always get me right in there, having my car feeling revived each and every time. I appreciate the work they do, because you can tell the love doing it. Keep it up fam read more

I keep forgetting to come on here and update this review! But quick and superb service as always! No BS No filler they will diagnose and tell you what you need from importance to things that can wait. The team was well spoken and awesome. Do yourself a favor and bring whatever car issue you have here ! Black Infiniti G35 read more

I've been a patron of this location for years, they have always given me great service, but today they tried to rip me off. I usually pay $60 for full synthetic on my Turbo S Beetle. They wanted to charge me nearly double. The attendant who approached my car didn't know what I was driving, thinking it was a diesel. I noticed right away something was off when the guy approached my window without his tablet, and clipboard with the listed service levels and prices. That way one can choose their services at a quick glance. They always ask if I've been there before, and once I confirm they would look up my service history using my license plate, and ask If I want the same as last time. But not this time. The guy walks up, and right away says it'll be about $100, with full synthetic, and that I will need an extra quart so it'll run $115. I laughed at him, telling him he's ridiculous since last time it was $60. Always trust your gut. I knew something was off right a way. read more

I took my car here the first time and I received the best Customer service. Then I go back and they did my brakes front and back, they are amazing. So everyone who reads this go in and see for yourself. They are fast and accurate on everything read more

Service was fast and efficient. Slightly pricey but then again they're relatively the same of any other business around them

Bring your car here at your own risk, had my oil changes here for at least 5 years but never again. Last visit had my oil pan drain stripped manager on the site said they had to replace the drain plug and everything was good and nothing to worry about, well 2 months later I feel my engine shaking so I check my oil level which was bone dry and I checked the oil drain plug after refilling it and it was freely spinning. AVOID THIS PLACE!!!!!!!!! read more

Spilt oil all over my engine bay! Guy wasn't paying attention and when he went to pump oil it pop out the feed. Extremely unprofessional with zero attention to details. Didn't even do a job cleaning it off. Had one job, change the oil. read more

I have had nothing but great experience with Castrol in El Sobrante. They have worked on 3 of my cars and also my sister's car. Each time has been efficient, honest and price effective. read more

30 minutes late in opening on Saturday. Looked at website for hours to be first n line.

They always take care of my 2004 Cadillac Escalade! They take their time on my Truck. They always give me the same service nothing more & nothing less. This is the first time I'm in the car instead of the waiting area which I thought was cool. Keep up the great work Guys. See you in a couple months. read more

Jorge was amazing, he is the manager. I went in thinking I was going to need a full oil change because I couldn't remember the last time my car got a change. It has been parked a lot, don't drive much because of the shelter in place. Jorge could've easily sold me an oil change, instead he checked my oil, said it was very clean and topped me off complementary!!! He sent me on my way with a happy face. This type of Customer service is far and few. When I experience it, I'm kind of taken back, but in a good way. Thank you Jorge! read more

You can't complain about the up-sells at an oil change place, right? I love to hear about the solutions not just the problems, right? It's called preventative maintenance for a reason. Now, I usually like to do most minor maintenance myself, but, believe me, the convenience of having it all done properly is worth it. So, I got my wipers and battery replaced while I waited writing this review, chatted about various Apple products, and reviewed various NDAs and such for work on their free WiFi hotspot. There's even a nice balcony to step out on to take a phone call. Nice view of the El Sobrante hills, but the cars on SPD road could be a little noisy for an important work call. Best oil change experience in the East Bay I've discovered thus far. read more

Castrol Premium Lube Express - Oil Change Stations Near Me - El Sobrante, California

Update: I recently gave this business a second chance. So the rep got me in and out with a smile and answered any questions I had with the service. I adjusted the stars to refect the recent service I experienced. Umm I wish I could review the service. But after being rushed off the phone and/or hung up on. I'm completely turned off by bring my vehicle here. I simply ask about a price of a service and the lady seemed annoyed. When I ask her (kindly) to repeat the price of the first option, being that she wasn't annunciating her words clearly, she repeats herself in an annoying tone, immediately tells me to have a good day and hangs the phone up. Wait I had another question! WTF. What part of the customer service game is this. Ugh. read more

Great service, quality oil for a good price. They know what type of engine oil to recommend for your vehicle. And they inspect all your fluids. Quick and efficient customer service, thank you for your help. Kelvin was amazing at explaining what needed to be done to my vehicle. read more

Since the change of staffing, the service quality has deteriated. i came in for a full service oul change. I asked for the tire pressure to be checked since the low pressure light was on. They confirmed at payment that all tires were at the correct pressure( 36psi). I thought that after driving that the light would turn off. And i was surprised at the price, way too much for an oil change ( synthetic oil) plus one extra quart. The next day, i stopped by tire shop, had the pressure checked, both rear tires were low, and were filled to correct pressure. I will not be returning to Castro, they have lost a valued customer ( at least 7 years), and multiple vehicles. I will be contacting BAR to lodge a complaint. read more

Worst place to get a oil change ever..wouldnt go there unless you want your car to blow up. Husband went there twice for old changes. First change good no issues went back and they didn't screw on bolt right and after two week of driving it fell out. Burned up engine and now we are car less. Car is only 6 years old. Had car towed to shop which told us what happened. Contacted the manager here and he said they weren't at fault for this. But processed to offer to buy car as is. Since he as a mechanic and could fix it. Thought it was weird this happened and took further action. After reading other reviews on here with other issues of people it makes me wonder what kind of business this is. We shall find out sooner then later but I wouldn't take my car near this place ever unless you want a new car and the manager to offer to buy your "broken" car from you so he can turn a dollar. Worst place ever!!! read more

Brought my Audi here for a quick oil change as I was traveling thru states and I was able to get my oil changed within 15 minutes quick and simple. I usually don't trust taking my Audi to quick oil changes but I needed the service quick since I didn't have much time. People there were cool and professional I'll recommend if u need a quick oil change. read more

Found this place through yelp. I called ahead to see what the wait time was, and the guy was nice enough to tell me the minimum and maximum times (depending on which service I wanted). That seems like a silly thing to mention but it always sucks when you go in thinking you'll be done in 20 minutes, then end up somewhere for an hour because that time estimate was for the simplest service. Anyways, they were done faster than I expected, plus the service I picked (2nd cheapest) included them doing a quick window wash and vacuum. Nothing spiffy, but 100 times better than what my car looked like after my 400 mile drive. The waiting area is clean, spacious, and has free water/coffee and cookies, in addition to a nice sized TV and an outdoor area to wait outside or make phone calls. Great service, and a great deal. I'd definitely go here again if I need an oil change next time I'm in town. read more

I had been going here for years, I went today for a quick oil change. I didn't mind asking the price because I was always charged the same amount. After the service to my car was complete, I was told they were under NEW MANAGEMENT and I had to pay $89.90 for the service. The guy said he gave me a "discount" which I doubt he did. I will be going to a new place, NOT AGAIN. read more

DO NOT USE THIS PLACE! They mess up your car, scam you on the services, and have the worst customer service ever. I had my oil changed three days ago. My car has been dripping oil into my driveway since. I HAVE A PICTURE of the oil all over my driveway. I went back to have them fix it, and they literally opened up the hood, looked at it for three seconds, and then said, "There's no leak." They didn't check anything, change anything, loosen any bolts, look for cracks in the filter - NOTHING. Now I have to waste a half day, taking my car to the regular mechanic, to find out where this place messed it up. I addition, I paid for the "signature service." This was supposed to include a list of things - and I have no idea what they actually did. I know for a FACT that they didn't check the lights, or the wiper blades - I was sitting there in the car, and they DID NOT DO those things. I have no idea whether they even bothered to do any of the other things on the list. The supervisor, Lawrence, refused to admit any fault or deficit, and would not even speak to me after Jorge (who was rude) looked under my hood for three seconds and declared that there was no problem. I'm going to repeat: DO NOT GO HERE. They will mess up your car, scam you, and treat you like garbage. read more

I used to love coming here. Price was right, professional, etc. since new ownership they have changed. they told me I was missing the plug to my transmission. I go to the dealership to get a new one and noticed when I went to put it in that that the old one had fallen near the bottom molding. I bet they dropped it could not find it and are blaming the prior vendor. They also don't put back oil pan shield bolts and the bottom shield comes off in the freeway. I don't trust them anymore. Would give zero if I could. read more