Update - I wanted to update my review and give credit to the team at Castriota Chevrolet. Soon after posting my previous review, I received a call from Jeremy - a Sales Manager at Castriota Chevrolet. He called because he was concerned about my review. His tone and willingness to discuss the issues presented were very good, he was not arguing or disputing but rather acknowledging and understanding - something I do truly respect. He took ownership of the situation and called to see what we (together) could do to overcome all of our concerns. To be fair, I was a little short with him, not due to any fault of his, because I was on a break and did not have much time to speak with him and honestly was still frustrated with my Service Dept experiences. A couple of weeks ago (near the end of July) we stopped by the dealership and sat down with Jeremy and our sales agent Carol. They assured us that the situation has been addressed internally and we should not experience any further incidents such as we had previously. Additionally, they gave us information on how to resolve them BEFORE they get too far out of hand. It truly feels like they listened, understood, took ownership of the situation and established a resolution and procedure should it happen again. I have a LOT of respect for the way Castriota Chevrolet addressed this entire situation. A couple days later, my wife brought her truck in for an oil change and cabin filter replacement, the service was performed quickly, and we were very happy with our service. I would also like to clarify, that our service advisor has been (and remains) Kathy, who has ALWAYS treated us very well. The previous incidents were not a fault of her handling of our service in any way I am updating my review because I see that they are truly trying to be better and from the most recent service, it appears to be working read more

This was the simplest most pleasant car buying experience. I've had in 30 something years. When you get there and you want to buy yourself a new Chevy ask for Carole. read more

Castriota Chevrolet - Brand new Colorado, ZR two - Auto Repair Near Me - Hudson, Florida

This is the first negative review I've given on here. And absolutely warranted. First off I travel the country for work, so I deal with dealerships across the country for service work. Castriota is by for the worst and unprofessional dealship I have ever dealt with with in any state. I brought my truck in for a oil diagnostic test, to find out why my truck was leaking so much oil. I will admit I messed up by mentioning looks like a rear main seal the way it so much oil out, but I don't know I'm not a mechanic. I brought the truck a day before the scheduled diagnostic test. It wasn't no more than a hour before I get a call it's absolutely the rear main and will be 3300 and we gotta take the transmission out. I agreed. Got a call a week later they told me the head valve gasket is leaking as well and they need to take the cab off to get to it and it will be 4k. I was very upset and declined, since i wanted to trade it in for a brand new tuck if it was gonna cost me a fortune for repairs. Any fast word to the date they said it was gonna be complete Jan 2 so I can get back to work since I work out of town. They never called me to inform me that the truck is not complete. I called them Monday morning and they informed they installed the rear main seal incorrectly and will have to remove my transmission again and need the truck for another week. So I could not return to work that week and lost a whole weeks pay. They are by far the worst service department I have dealt with in this country and first negative review I have every given. They're lack of oil dogmatic cost me from making a educated dis ion in buying a new truck and cost me time and money missing work. I absolutely and highly recommend you never take a vehicle here for service. Aaron Update, just drove the truck home from the dealership. Haven't been home more than 10 minutes and there's a pile of oil under my truck. I hate to say this but god awful service, highly suggest to avoid. read more

Castriota Chevrolet - Oil - Auto Repair Near Me - Hudson, Florida

Charles did his best to help me with my issues. I will likely utilize their services in the future read more

Castriota Chevrolet - Auto Repair Near Me - Hudson, Florida

I purchase 2 cars a year. This is my first experience with Castriota Chevrolet...I shopped 4 other local Chevrolet dealers, and this was the EASIEST, most stress free purchase EVER, thanks to my sales person, Carol. Jeremy was great as well! read more

Fuck these guys bought a 50000$ truck and they promised me the second key once the guy who had the vehicle prior turned it in my sales guy ended up passing away a few months later I found out when I lost my key so I stopped by to see if the guy had turned it in yet and the dick head sales manager says here's a valuable lesson next time get it in writing.... Alright bet u fucking dick 20 years old bought my first truck and this asshole wants to fuck me out of a 500$ key guess what buddy u lost business for life this happened a few months ago but I lost my key today and decided to write this review to let everyone else know save yourself the time and energy and just go to a different dealership these guys are cool until they got ur money then they tell u to go fuck your self read more

I cannot recommend Castriota Chevrolet anymore . We lost 2 vehicles in the hurricanes last year . Went here to replace my truck .. Larry ( the salesman) was excellent however when it came time to pay for the 2024 Silverado , the finance guy had added every option to the final price . He then proceeded to tell us , ding, dents , paint , and scratches were covered under one of the extra warranty's he had listed for us. Well, no sooner than I go to a parking lot, of course someone hit my front bumper and scratched it really bad . We contact Castriota , they in turn give us a phone number to call . After calling the number , we then find we are NOT covered for ANY dings, dents paint or scratches! We paid $595 for appearance protection $778 for road hazard $524 for ding shield and $3098 for VSC to be covered for NOTHING ! It's also non refundable! The owner should be ashamed to rip people off like this . Beware ... buy your vehicle elsewhere, where they won't LIE to you about coverage just to bank YOUR MONEY ! read more

I am a retired GM Parts Manager with over 35 yeaars experience in Service & Parts . I have an older Chevy Pick-up that needed a seat belt retractor . I got a rediculous quote on parts and labor . Parts said belt was discontinued in my color but that there were some available possibly on the locator most all dealers use or in a different color . I asked the service writer if his quote was for real and could he break it down for me . Did not give me a written quote but belt & labor was close to 800.00 . Parts was doubling their cost and then some on parts and service was off the wall on their labor . I bought the belt online myself from another dealer for 145.00 and took it to an uphostry shop that pulled the bucket seat involved out , relplaced the belt and back in for 40 bucks and took less than an hour . I know there's alot of overhead at the dealership but no need for highway robbery to make ends meet . read more

Where to begin? Had a scheduled appt at 9am 3/22 to which I received a confirmation call. Arrived for appt Cathy could not find me so she claimed. She was aware of the issue before hand on my last visit. So they decided to KEEP MY VEHICLE from 8:17 am to 4:39 pm when I had to call and Cathy again had NO IDEA if my vehicle was worked or not. "No notes" she claimed so then she tells me that I will have to wait until Monday? And when I asked for a loaner, she simply denied me and said when " you can come and pick it up" I mean really? Anyways, I'm wondering as to how this even happens? Shameful and I cannot believe that I when back after my last experience. Should have known better. Wondering if the owners are aware of how customer are being treated specially a Veteran like myself and kudos to the "customer service Manager" for taking full ownership. Awaiting your GENERIC response. read more

HORRIBLE SERVICE. They literally gave me wrong car and called me a hour after to switch cars. Don't ever buy a car here unless you don't have to use there service. So lazy and unprofessional. Service always eating and talking never working read more

Service department still horrible, not worth bringing any car to this dealership for repairs. Call the service department and ask for estimates without diagnosis and you'll see for yourself, if you sound unsure or tell them to wait for a couple seconds while you grab car Information you'll be meet by the sound of the phone clacking hard onto the receiver to hang up on you. read more

I love the Dealership and they are great when I bring my car in. But they use a third party for the "Carefree Point Protection Plan" and the third-party sucks. I paid $580.00 for the plan, and they will not even return my emails. They make you jump through hoops with pictures and then just deny the claim, I email about love bugs and sent in pictures and no response. I was robbed of the $580.00 I paid for the plan. I had to take it to a Body Shop to have them buffed out. Again sorry Castriota uses this third party and sells their product because it reflects on their dealership. Castriota take control of your own destiny and drop this third party. The email is from Sonsio.com They suck. read more

I had a pleasant purchasing experience here. I feel as though I made a fair deal. I love the fact that it's a mom and pop dealership. I would definitely recommend! read more

5 Stars!!! Owners on Site! Military Family Owned! Ask for Chris Silva in sales- new to sales and this area and very helpful! Jeremy is an excellent New/ Used car manager. Felt comfortable and also treated fair! Love our new 2018 Camaro SS and our old but new to us, 1980 Corvette We went from 2 fords to 2 Chevys!!I think we also found a good place for service. Now off to find a cassette tape and figure out OnStar, lol Thank you guys read more

Castriota Chevrolet - Auto Repair Near Me - Hudson, Florida

avoid this place, save yourself a big headache and money, they don't give a dawn about the customer,you are only $$$$ for these shitty people, I took my car twice there for mechanical problems ,they told me the battery was bad,off course I paid the $180 diagnostic ,didn't found nothing more than a bad battery,they sold me another bad battery ,car worked perfectly for months until start having the same problems AGAIN ,took it to the dealer again and the battery was bad ,they charge me labor and disposal fee,I paid it., Now ,almost a year later I think, the battery is bad again and they want me to paid diagnostic ,disposal and labor fee again to change the battery,Ridiculous!!! I will never go back there again. CASTRIOTA CHEVROLET (BAYONET POINT) read more

Very unprofessional. They lost a sale because of poor salesmanship and lack of professionalism. If I could do less than 1 star, I would

I agreed for 1 credit pull and they said yes only 1 and then they did 5 credit hard checks which was bad for my credit . they did not tell the truth . now my credit suffered because of their false statements . terrible experience and in my opinion the sales person intentionally lied without any hesitation . In my opinion , choose a better place to go . sad way to make money read more

had a starter problem, AAA had already checked out the battery, my truck was towed there on Tuesday morning, No loaner car, and they kept my truck till Thursday night. I rented a car that my extended warranty would cover after my truck was repaired, on Thursday night just before they closed I was told they could not find anything wrong with my truck and assured my battery was fine. they charged me $200 to check my battery. (I could have bought a new one for less) Because there was no repair the rental car was not covered. The next day, on my 2nd trip out from the house, the truck wouldn't start again! leaving me stranded. It was repaired at a different Chevy dealer, (they replaced the starter liked I asked Castriota to do) They don't know how to diagnose a mechanical problem. read more

My how things have changed over the years. What was once known as a reputable dealership, is now known as not so much. Run away, don't walk. This was quite possibly the worst customer service I have experienced. My vehicle is 2 years old. A 2020 Tundra with 29k. I purchased this vehicle after my last vehicle, a 2015 Silverado, began giving me a myriad of problems. While I owned the Silverado, I brought it in one day for an oil change and alignment. When I left that day, the alignment was worse than when I arrived. I was told it was possibly due to belts inside the tires or hitting potholes. The alignment was only slightly pulling prior to arrival that day. When I got home, I called and spoke to Dan who said it was likely due to being older, tired and the belts inside being worn or broken. I inspected the wheels and one of them was missing all of the weights. I should've learned from my previous experience but clearly I did not. Now, wanting to give the dealership a second chance, I went back again for the same thing. Oil change and alignment. The alignment was only slightly off but I wanted it done before it got bad and the tires become ruined. My appointment was 5/23/22 at 1pm. I arrived at 1245. My truck was taken back on time. At 345, I had yet to have any updates on my truck, so I decided to inquire. Cathy Davidson told me she would find out. About 5-7 mins later, I was told my truck was missing a part and it could not be aligned and it was still on the rack. She told me I would need to leave my vehicle and the part that was needed to align the vehicle would need to be specially ordered. If a part was missing and/or broken to begin with, the alignment, and the caster/camber would've been off more than just a slight pull for a 2 year old vehicle. I asked her to have the techs put the truck back together and I would need to come back, as well as what was being explained to me did not make sense. There were no also loaner vehicles available. It is not feasible for me being a single father with one vehicle and in need transportation to leave my vehicle, especially having little to no time to make arrangements. Cathy explained to me that she had been busy and was consumed with other tasks. Mind you, this did not appear to have been the busiest of days. As I was leaving, the steering wheel had massive amounts of play in it and the caster/camber of the tires was compromised. Nearly 200 miles later, the part arrives and I come back for service. My two front tires are now severely worn down prematurely and they have less than 30k on them. The tires are Michelin LTX A/T2 and are excellent tires. After 90 minutes of waiting for this to be fixed, I was informed the service manager Nick Galida ordered the wrong part and I would need to leave my truck...again. I was offered a loaner vehicle this time. I left my vehicle. Just now, I was told my truck is finally ready and there is nothing that can be done for my inconvenience or the premature wear on the tires. The tires have clearly visible areas on the outside of the tread form cupping and the caster/camber being off from when it was originally taken in for service on 5/23/22. Now I'm left with 2 ruined tires and have been inconvenienced for the duration of this mess, not to mention needing to spend more money to take it somewhere else to get it fixed. Horrible, just absolutely putrid customer service. I will never bring my vehicle here again, I hope this also deters future people who are in need of service from going here. I will never purchase a vehicle here again and I will absolutely never recommend this dealership to anyone. Please, save your time and money. Find somewhere else to go. read more

To be fair I am only giving the 1 star rating because my initial experiencing was good but at the end of day, it's the last interaction that pushed that left a bad taste in my mouth.My recommendation to anyone looking for certified pre-owned vehicle is, Don't buy a certified pre-owned vehicle from Castiota Chevrolet. I do love my Colorado I bought but there were issues only 4 weeks after purchasing it. I had to replace the battery, it was completely dead and my brakes needed work. Really not something you expect to have to deal with a few weeks after purchasing a certified pre-owned vehicle. I specifically looked for certified pre-owned when searching for my vehicle because with it come the longer warranty and a thorough inspection to ensure there aren't any issues. Now I know that advertisements aren't always accurate but the term certified pre-owned comes with the expectation that the vehicle should run like new. When I brought the issues up with the salesman that sold me the vehicle, he basically implied that if I brought the vehicle in that they would look at it and see what they could do. I brought the vehicle in and I was dealt with summarily by one of the sales managers. The sale manager had no compassion for me the consumer, only protecting the interests of the dealership. They didn't even offer to pull it in and look at it. I was basically told that they followed the guidelines and that was that. They shook my hand and got up and left. Not even a goodbye or thank you for purchasing the vehicle there. I will NOT be a repeat customer!!!!!! read more

Only used Service department. I don't have enough time to mention all the bad that went on here. Worst service department I've ever dealt with and I travel nationwide. I would not go here and let them work on my matchbox car!!!! read more

I wouldn't return to Castriota if they were going to give me a car or truck for free and clear. For some reason Castriota didn't want my business, maybe because we kept catching them in their lies that even they couldn't explain. But, when I walked into Ferman Chevy of Tarpon Springs, (talk to Rob & Chance, great couple of guys that will take care of Veterans...can't say the same for here anymore), and the deal was literally closed within 15 minutes. I had the truck, features, payment, warranties and GAP coverage that I wanted. (You know, Tom, the same as the red one that I wanted from your dealership, just in cyber gray metallic). You wouldn't even come out and talk to me, or even apologize for your staff and the way they were treating us. Instead, you allowed your salesmen and finance manager to disrespect, and talk down to my wife and I. Until I put your finance manager in his place in the middle of your showroom, in front of all the other possible customers, and walked out. But, I guess in a sense I should say thanks for treating us like crap, even though we made it blatantly obvious I was going right back to a Ferman Chevy dealership the next morning for an oil change in my Acura (purchased from Ferman as well in 2013). Instead, someone calls my house and cell phone at 2100 and didn't even have the backbone to leave a message on either device. Way to go Castriota. Hey Tom, Semper Fidelis. I'll never forget my last experience at your dealership. And I'll make sure neither does anyone else in the market for a new/used vehicle. Oh, and get your salesmen educated on the cars they sell. Oh, and If you think I'm kidding Castriota, go ahead and give Rob a call down at Ferman in Tarpon. You guys lied to us last Wednesday (2-4-15), and I walked out of Ferman the next day (2-5-15 @ 1830) truck in hand. No BS games, no lies, no tricks. Nothing except great service, and a truck I absolutely love. read more

Castriota Chevrolet - My new Colorado that I bought from Ferman, NOT Castriota. - Auto Repair Near Me - Hudson, Florida

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Best Price for my trade in. The sales people were very helpful. They bent over backwards to get me the best deal possible

Do yourself a favor don't buy at castriota. They put torn tires on my car,,,also put the big tires in the front. Service manager Nick dented my fender they could have killed me. Putting bad tires on a new car. read more

I took it in to get a recall done. My sensors on my tires were acting up. I asked them to check it out. I have to say Dan in service was amazing and an asset to your company. Helpful and kind. That's why you got some stars. Your mechanics or people that evaluated my sensors are not. They came back with 3 needed to be replaced at 166 a pop. I took it to my local guy next day and he fixed the for free with his relearn tool. Businesses are built in trust and I was really hoping to have a relationship with your dealership as I love my Chevy but I'm sorry. You get one chance to make a first impression and this left me with one that said your mechanics don't know what they are doing or they were trying to rip me off. Either one is no good. Dan was great tho and I want the known. read more

We are Very Happy with our New Car! DonPaul did a great job of explaining all the technology and was honest about the pricing and condition! Jeremy and all the other Managers were great! Would purchase again, all in all a fair experience! Thank you from my husband- he doesn't have a yelp! (Stan) read more

Castriota Chevrolet - Auto Repair Near Me - Hudson, Florida

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After moving here from New York I found that my air conditioning in the car didn't seem as cold as it should be So I went to castriota chevy They checked my ac and told me it was a little low on refrigerant To check and recharge my ac they told me it would be over $700 for a simple recharge One reason is they want $175 an hour for labor and we're charging me $490 just in labor which is ridiculous considering all they do is hook up the equipment and the machine does the rest Doing some more research I found two other dealerships Wesley chapel Chevy wanted $210 an hour The best dealership was register Chevy in Brooksville they get $128 an hour So bottom line do research on the dealerships before you go in for a repair not covered under warranty read more

So two days after I got my yearly Mobil 1 oil change in my 2000 Vette I lifted the hood to see if I needed to flush the clutch fluid. Yikes, after a 27 point inspection the reservoir only had 1/4" of fluid in it. Then I noticed the wire from the underhood lamp was laying in a pile. Not simply unplugged but physically ripped the wires out of the fitting rather than unplug it at one of two places. Ruined. I found another used harness on ebay from a trusted source for $22, This place has totally gone down the toilet in the last year. I've had nothing but good things to say until now. Moan. So exactly why would I want a $50k new vette? Who would fix it? read more

Took my wife's car in for a warrantee issue they wanted to charge us 407.00 for a 94.00 part Dont waste your time going here There are plenty of other Chevrolet dealers that would treat you right Oh and they charge you 180.00 to run a diagnostic test which every one else does for free. The 407.00 part was installed for 160.00. 20.00 less than what they charged to plug in a computer read more

Don't ever buy a car here. Dishonest people. Horrible service. They never answer their calls.

Great place to shop for a new vehicle. I have purchased all of my trucks from them for the last 20 years and have been so pleased with their help... highly recommend... read more

This people hire dangerous people. They had to change my time on a new car. When they reinstalled the tires they put one on backwards. I went to Ferman Chevrolet for my first oil change showed him the tire and he said no problem I will turn it around. I was standing there when he took the tire off the guy ripped the tire and put it on the car, Ferman Chevrolet fixed it. Billy is a great service manager. He didn't have to fix it the other dealer should have. 2 months I had them pull the other 3 tires off and find another ripped one, and on a sport's . Very sorry dealer. I switched to dodge after 29 years of Chevrolet and 17 new cars from Chevrolet only. 2019 Challenger hell cat Pound salt Castriota and G.M, hope they don't settle the contract and go belly up read more

Poor service, worse sales department. Consistently lie about incentives and consistently add on expenses to pad their profit. Service: My spotless white Camaro has been returned to me with greasy hand prints. Last visit it was returned without valve caps. Sales: great addons for paint and fabric protectors that have supposedly already been installed. Reminds me of the old undercoat scams of 30 years ago. And how about those excessive documentation fees and high dealer prep charges. Everyone knows these are make believe add ons that are negotiable, except Castriota which mandates them. read more

sales, service and parts are fine, but employees wearing scrub tops is very unprofessional.

Been communicating with the dealership for a month. Told them I wanted to see the 2015 Corvette and test drive it. Went to the dealership today. After looking at the car, I asked to drive it. I was told they do not allow test drives on Corvettes. I asked if they were kidding that they want me to buy a $60,000 car without driving it. Apparently not! I have been driving Mercedes Benz since 1985 and never had a problem test driving them, including my current car a Mercedes SL. Maybe that is why GM is in such bad shape. Maybe they are afraid the ignition will stick. Unbelievable. read more

Just trust me on this these people in service have no knowledge of their jobs. The quoted prices always change and the service is awful

Very high pressure sales team. Had one vehicle in the color I wanted, but it was too expensive. Spent four hours trying to convince my wife and I to buy one of the three cars that matched our requirements. It was four hours of try this price, I said no, go back the the sales manager. The head of sales finally "remembered" that the model we wanted had zero percent financing for 72 months. That was at the end of the four hours. We were finally so tired of the song-and-dance that we left, with the sales manager following us out the door telling us what a great deal this was. When we got home, there were four messages from Castriota Chevrolet. One was from Tom Castriota himself. They never offered to locate a car in our color choice (three were available in the area). We purchased our vehicle at another Chevrolet dealer for the same price. It took about 2 1/2 hours for the whole deal to take place. No running to the manager. If you don't like the "hostage" plan for buying a car, stay away from this dealership. read more

I have been eyeing a Chevy volt for quite some time and I was one day searching online and a deal that was to good to be true popped up. I went ahead and types in my info, thinking it would be a couple of days before I hear from someone. In about 30 seconds my phone rings and a woman named Elissa is calling from the dealership, I was blow away mostly due to the speed and he fact that it was 740pm. I live 3 hours from the dealership, so I filled out the online application, got approved, worked out financing and Minor details. Elissa was there with me every step of the way, constantly updating me as to any changes. Several days later I drove to the dealership and was glad to meet Elissa, whom was my sort of angel on the inside. The transaction was so smooth that I was weirded out, due to the fact that my past dealership experience were horrible (stay away from I-95 Toyota in South Georgia, their crooks) Brent prepared all the financials in record time and before I knew it I was on my way home in my new car with the family!! Love Castriota Chevrolet! read more

I went to return my lease, they decided to buy it out. I had already made my payment for the next month which I was told that I would be getting a refund for that. I never received a refund and I made a payment for the Chevy that I no longer owned. Be careful with doing business here!! read more

very poor service, very very poor communication, wouldn't take calls .Had to have vehicle there twice for same service with no resolution . management just uses the word Sorry like it makes up for lost time ,wages ,convenience read more