She's a beaut, Clark!" Look at this vehicle! Look at this luxury! Look at this safety machine! Look at this big ole smile standing next to my incredible salesman, Ethan! Didn't see that one coming! 11 years...yes, 11 years it has been since I bought a new vehicle and I was not looking forward to it in the slightest! Coast Mazda ended up changing my perspective about the whole car buying process. I had been to plenty of dealerships elsewhere shopping around a good month and then I turned into Coast Mazda! Candidly, they were not my first test drive, but they certainly were my last...in a great way! In an, I found "the one" type way! It was the last place I turned into with my 11 year old very used machine, because out I came with my 2026 CX90 black beauty From start to finish, I can not rave enough about my experience at this dealership! My salesman, Ethan, listened and was patient with me the whole way through, he let me take out every single car and model I asked about, was a wealth of knowledge in every car we sat in, listened to my thoughts of exactly what I was wanting out of a vehicle, and understood my strong indecisiveness of colors and patiently waited while I acted like that was the biggest decision of my life! He was a whole vibe, young guy, but an old soul and genuinely made me feel that he cared! I would never forgive myself if I didn't mention Hunter, the Sales Manager in this process as well, because in the end, the sale would not have been complete without his help, understanding, input, and honestly, his positivity! He had great energy and again, in something I was dreading going out to do, he suddenly helped make buying a car a fun experience. Y'all do NOT sleep on Mazda! Let me tell you, I almost did, and I would have missed out on my newest bundle of joy read more

Coast Mazda at Port Richey - My black beauty - Car Dealers Near Me - Port Richey, Florida

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It's Not How You Start The Deal, It's How You Finish! I recently purchased a lightly used 2024 Mazda CX-90 from this dealership in March 2026. I would have given this dealership 4 out of 5 stars, if not for the missteps that are still unresolved. The showroom experience was average, but the sales experience started well (with exception of the salesman (let's call him J.P.) hovering nearby as I took about 30 minutes to look over the vehicle). He seemed eager, so I cut him some slack. He was not as knowledgeable about some of the nuiances of Mazda as I would have hoped, which is where this review begins to drop - not because of lack of knowledge; rather, how resolving it was handled by the dealership staff. Anyone who has spent five minutes in summer Florida heat can understand the benefits of a cooled car before getting inside. Additionally, my wife has heat intolerance as a symptom of a larger medical condition and Mazda's do not have remote start on the key fob like most automakers. Instead, they have an app that you must have a subscription to in order to remote start the car. I knew this ahead of time, so the remote start on the app versus on the key fob was something I was willing to accept. What WAS and STILL IS the issue is I negotiated one year of the subscription into the deal based on TWO salesmen that J.P. approached when I asked him the duration of the subscription that is included in the sale. They told him it was a year, so he told me the same - as a result, a year is what I asked be written (and was written) into the paperwork before closing the deal. About a week later, Mazda pinged me through the app to let me know the subscription expired in three months (June 2026 rather than March 2027). I'll pay the app, due to the aforementioned reasons; but since I have to do that, I'm going to bring the full story to light for people to see for their consideration. From that point until now (seven weeks), I've been reaching out to the sales staff to have them honor this part of the agreement by extending the app membership directly with Mazda or send me a check for the remaining nine months of the app subscription (least preferred option that I proposed, but an acceptable solution if logistics proved to be an issue for them for the direct extension with Mazda). Since he was my salesman, I started with J.P. with calls and emails to give him a chance to make things right. He took the first call and never returned my further attempts to contact him. After about a week, I then moved on to the first person that contacted me over the phone before I initially visited the dealership to check out the SUV. Let's call him C.C. C.C. took my calls and responded to my emails nicely enough, but that was all. He would always seem to forget to follow up on the issue, and after I reached back out to him, he would say, "let me put a Post-It on my monitor and I'll get back to you", only to disappear until I chased him down again. Finally I got, "I asked the Sales Department to address this, but I guess they didn't. This is my day off, but I'll be back in the office tomorrow to get into it personally." That was about two weeks ago, and I resigned to give them time to respond before posting this review. I've been more than patient and fair, there has been no word, so here we are... It's only a few bucks a month, so the money is not the issue. I've spent more than that in my time to chase this issue. What is the issue is not acting in good faith to honor all aspects of a deal - even when it is in writing. It's obvious these people at Coast Mazda in Port Richey are car salesmen in the purest form - they diligently call you and are responsive to get the deal, and ghost you once they have your money. Be very wary and do not expect them to honor negotiated add-ons even when it is in writing. Perhaps they should consider that just one potential lost opportunity due to the experience expressed in this review costs far more than nine months of an app that costs less than a fast-food value meal per month. Not smart Coast Mazda... Not smart at all. read more

Excellent service department. Very easy to get an appointment and have never had a problem with their work. Especially like the way the video document their work and send that to you. No heavy pressure to upsell additional services. Dealing with sales has not been quite as good. Appear to have a lot of turnover, which seems typical of the car business. Disappointed with my last interaction where I knew considerably more about their product than the salesman. read more

Travis and Pat at Coast Mazda Port Richey are the real deal. Shopped my trade with Carmax and the big guys, Coast Mazda beat them all. Travis gave me a number over the phone, walked in, and that's exactly what I got. No surprises, no games. Pat made sure my lease was even better than expected. Fast, honest, polite. These guys do business the right way. Ask for Travis, you won't regret it. Thank you Travis and Pat!!! read more

I brought my car in for service since I was having a problem with my infotainment system. From beginning to end, my service manager, Christian, was a pleasure to work with. He kept me up to date about what was happening in a timely manner with a smile on his face. I would definitely come back here for service. read more

Where do I even begin to review this monumental waste of a dealership as well as Mazda in general? Our lease was up on a CX9 and we were looking to buy it out and keep the car. Called Mazda financial for the payoff and was ready to send them the money. They tell me that they will not allow this to be done on the phone or online, we have to go through a dealership. Mind you, I just did the same thing with Honda a few weeks earlier and was able to just go on the website, make the payment, fill out an Odometer disclosure form, and they sent me the title within a couple weeks. So we go to Coast Mazda to take care of this and they want to charge me an extra $999 over the payoff. I told them I would not pay it. They brought in 3 different people to tell me that there's no way to take this off the computer, they're making no money off this deal, etc. I was not happy, but what am I going to do? I relented and sat in the finance office signing every piece of paper known to man just as if I walked in there to buy a new car off the lot. Needless to say, I was not happy. We wrap it up, and were told everything we signed would be emailed to us and left. The email never came. Over 2 and a half weeks, we called 6 times and left voicemails asking for a callback and/or the paperwork. We were completely ignored. Finally, it took me calling a seventh time and telling them I would not leave a voicemail and would wait on the phone until someone actually spoke to me. The gentlemen was nice and apologetic which I appreciated in a crappy situation. He immediately emailed me ONE PAGE of the paperwork we were promised. I look at the page he sent, which was the contract and noticed the $999 they charged us was for PDI (Pre-Delivery Inspection). They never even laid eyes on the vehicle. In fact, we drove a completely different car when we went. So much for them not making any $ on this deal. To wrap this up and to add insult to injury, all of this happened on January 11th. On February 3rd, we still do not have a title and Mazda Financial is telling me that we're late on payments for a car that we purchased, with cash at the dealership because that was their policy and that was the only way to handle a lease buyout through them. I then find, buried in the FAQ on Mazda Financial's website, instructions to just do everything on the website and skip the dealer just like I did with the Honda I spoke about earlier. So all of this was a monumental waste of time and aggravation. In closing, Coast Mazda and Mazda Financial are crooks and liars. Their dishonesty and shady practices caused me to lose $1000 at a time when I can't afford to just hand someone an extra $1K. This was my family's 5th Mazda and it will be the last. We will never again purchase anything from any of Coast's dealerships ever again either. Regardless of the brand. Edited to add more info on February 7: I called Mazda Financial yesterday to find out where my title is and why the account is still open almost a month later and we were getting messages saying we were past due on payments. The gentlemen that helped, stated that Coast Mazda did not send them an odometer disclosure form and surprise! They had made numerous efforts to contact them and received no response. He asked me to print the form on Mazda's website, fill it out and return it to him. I did this and less than 12 hours later, the loan is now closed. In conclusion, I paid Coast Mazda $1k to handle this, they didn't, they were uncommunicative to both myself, their customer, and Mazda Financial. I'm seriously considering a lawsuit. read more

The service department has been minimized, my service representative is gone. It looks like Coast Mazda is going away.

Mazda dealer in Port Richey this review goes out to Travis. If you're ever looking for a car and a good salesman that won't screw you go to Travis see him He's worth it kind courteous and he listens. I had a Mazda Miata which I absolutely loved but due to the hurricane I was miss ed placed making my work an hour and a half away so I went to Travis and traded it in for another car that I thought would be more comfortable for the ride Well have you ever got something and just didn't feel like it belonged to you That's how this car felt I did not feel safe in it so one month later I went back to Travis and I was able to buy my car back My Mazda Miata he helped me in so many ways he went well above his call of duty's. Remember people I'm not lying seriously if you're looking for a good car doesn't necessarily have to be a Mazda they have all different kinds of cars on their lot I would definitely recommend seeing Travis. With real sincerity Annie read more

Coast Mazda at Port Richey - Car Dealers Near Me - Port Richey, Florida

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I am beyond thrilled with my "new to me" Mazda. The experience at Coast Mazda was top tier with Travis Powers from the first encounter setting up an appointment for a test-drive to handing me the keys; and every step in between. I had a certain checklist of what I was looking for in a vehicle. Travis listened and delivered with no pressure. His approach was refreshing and earned my trust. The financing was handled with care by Bedo Ahmed who went the extra mile to meet my loan and warranty needs. The car I had been driving was no longer reliable and I needed a miracle. I was in the right place at the right time and got my miracle! Thank you Coast Mazda for showing me a great reputation & Thank you, Travis for such a positive experience! read more

The Finance manager, Austin, cannot be trusted to be straightforward. What he told us was NOT what appeared on the final contract. He used confusing verbiage and tactics , such as an electronic desktop where you could not view the entire contract at a time. He promised things to be included that later showed up as charges, such as included extended warranty that showed up as a $2,000 charge, he gave us a verbal trade in on our truck that was $6,000 different from what showed up on contract. His explanations were extremely difficult to understand. Please understand this is not a case of buyers remorse. I was married to a man who was a service manager, and general manager of auto dealerships: I know the business and the tactics. Austin took full advantage of wearing us out, being confusing and not honoring what he said he'd deliver. Don't buy a vehicle here. It took numerous phone calls to get him to send the paperwork to us. I've bought many vehicles and motorcycles over decades of ownership and this was the worse transaction ever. Only nice thing I can say is the original salesman Brandon was very nice. read more

Kate and Dan are awesome......Antonio too! Their kindness and knowledge exceed expectations. Coast is very lucky to have such top notch employees. read more

Brandon went above and beyond to ensure that my first experience at coast Mazda was seamless and easy! I cannot recommend him more, if you're looking for a new car or even advice.. Brandon is a great resource. I made an out of state deal and Brandon helped coordinate with the transporter for me. The transporter brought the car right to my front door! Buying a car is stressful and it can be difficult to trust salespeople, but coast Mazda took great care of me! read more

Top notch service! I would highly recommend them to all my friends and family. My service was completed quickly and I was treated well and given a great price read more

BUYER BEWARE! I hate used car dealers and Coast is one of the main reasons why. You have financing and they will Swindle you. I should walked away - 1 3/4% higher. Go "f" yourself Coast' PS - car had damage that wasn't there before they washed it. read more

Very on point very friendly and works with you and gets you in the car you want Travis Power is an amazing guy go see him

Travis great guy! got me in my new vehicle quick,easy, and with no hassle! best in the area!!

This is the worst dealership I've ever been to bought a horrible car regretted buying it less than 24 hours later they refuse to do a reverse on the loan. The manager lied to my face and told me the loan's already funded. It's been less than 24 hours. I called the credit union myself. It has not been funded so I know they're lying to me. I have the proof and have been waiting for several hours now for the general manager to call me back don't come here and buy a car from these people .!!! read more

I bought my CX50 in February 2024. In April 2024 I'm being told oppps we put you in the wrong car. Your car is here at the lot. Please bring us the car and we will trade!!! Ummmm NO!!! Never once told we are sorry. This was a mix up. When I told them no I wasn't bringing this car to them they needed to bring me the car. It was then not So urgent and it could wait to Monday. From the moment I drove my NOT MY CAR off the lot there was issues. Never once was I shown how to work anything in this car. I spent hours on the phone with my Mazda ap people because they couldn't get it to synch correctly. I had to take time off from work drive it to the dealership and have them fix it. Guess what I was told, oh you entered the VIN wrong. Well evidently NO I DIDNT. You all gave me the wrong car!!! So now I finally have my car 1 day and now there was a malfunction and something needed to be updated. Really. So here I go again drive down to Coast Mazda at 7 am to be told well you will have to leave your car so it can be updated. Ok no worries. Still unsure why it needed to be updated but whatever. Call the service center around 330 bc no one has bothered to call me all day. To be told it will be ready at 5. Ummm nope I am not driving an hour south on a Friday to pick up the car. I went Saturday instead. Listen the service people were fine. I still have not heard back from the general manager about WHY I was given the wrong car to begin with!! You'd figured someone besides the finance manager would have called. Nothing. I can honestly say I will NEVER buy another Mazda from Coast again. I will stay clear from there. I will and have told many people what had happened. Horrible customer service. read more

Snakes in the grass. Steer completely away from here. The finance manager Jason is the King snake in the house and he is training his young salesman to be just like him. They promise you deals to get you into a new car with your paid off older car as the trade. Three to four weeks later wanting information and threatening to take back rebates already applied. Terrible management over there be forewarned! read more

Top notch service! I would highly recommend them to all my friends and family. I was treated with respect and kindness the entire process.

Benjamin was new and still provided great customer service, the original time I went it was a completely different sales team. I am glad that got such great people to assist me in this hard time read more

Horrific customer service. They will tell you anything to sell you a car, and then when you need assistance with any extended warranty questions or issues, they will lie to your face and then decide to pass the buck and blame everyone else for your problem. I have lived in NPR 28 years and can honestly tell you, this place should close down and open a low income apartment complex. read more

I wish I reach the reviews earlier, would have never gone to this dealership. Terrible customer service. Terrible experience. I'm still waiting for a call back after several calls and texts. read more

Unfortunately, we were directed by the Autotrader search engine to a similar deal on a 2022 Ford Explorer Limited, 46,361 miles, VIN:1FMSK7FH7NGA56567at a dealership in New Port Richey, FL which is only a 1.5 hour drive. The online sales price was identified as $26,769. The Sales Manager called me and left a voicemail stating that they were family owned, didn't charge any additional fees and were wanting to make a deal with us. He offered us a $1500 trade in voucher if we acted before September 30th. His office valued our trade using Kelley Blue Book and sent us an email stating our trade-in range for a clean vehicle was between $24,122 and $26,269. I returned his call and after speaking with me he texted me his contact and advised me to use his cell for contact. I told him I didn't want to deal with a salesperson who was constantly going back and forth to speak with him to close a deal. The Sales Manager assured me that he would handle my sale personally, start to finish! He asked when we would come out from Lakeland, FL to New Port Richey, Fl and I stated (on Tuesday) that we had an appointment in Brandon, FL around 2pm on Wednesday and asked if we could come out on Thursday? After discussion about what was then TS Helene, we agreed to move our Wednesday Brandon appointment to an earlier time and I asked him if he would be there Wednesday. He said he would be there until closing at 7pm. We agreed that I would text him when we were leaving Brandon. He said he would have everything ready and was looking forward to meeting me. I texted him when we left Brandon, and he replied: "Sounds great. See you shortly. I left a voicemail for him earlier that morning saying that we had changed our mind and wanted to look at their Honda Passport. When we were halfway to New Port Richey we received a call from a Salesman named Jerome and he told us that Adam, the Sales Manager, was not in today and to ask for him when we arrived. I explained that I didn't want to go back and forth with sales reps. He assured me that he would be handling our transaction himself. When we arrived, we asked for Jerome who then introduced us to a newer salesperson, Travis (who was very understanding and respectful). After a period of time I asked the salesperson what the value of our trade was determined to be. He returned with a sales report from CarFax that showed that our vehicle was valued at $18,500! I promptly told Travis that that figure was offensive! I then showed Travis the email I received from 'their dealership' showing the trade-in range for a clean vehicle was between $24,122 and $26,269. I also showed him that I obtained the Black Book clean trade in (at auction) value of $24,370! I told him that the car was in excellent condition, had new Goodyear Eagle tires with less than 2000 miles on them, that we had all the Service Records from the dealership since purchase, clean title with no lien ever recorder, one owner, garage kept, no pets or smoker AND we also had a Custom CoverCraft cover that they could use as an incentive. I then told Travis that, in my opinion, the turnover and inspection department would have little or nothing to do other than the state required safety inspection before putting the vehicle out on their own pre-owned lot with profitable pricing. Travis then asked me what I thought the trade in value should be if not $18,500? I stated that to be fair, based on the excellent condition of the vehicle with 28,673 miles, our black book valuation of $24,370 and their own valuation of $24,122 and $26,269, that I believed $25,000 was fair given the condition of the vehicle, the report from the estimator who inspected and drove the car stating that he couldn't find anything wrong with the car other than he thought the driver door made a minor clunking noise when opening slowly? Nit Picking? Travis produced a dealer sale sheet showing our "out the door price" of approximately $16,800! Then after discussion we were presented with another dealer sheet Loaded with Dealer fees, etc. Now offering us $8500! We left! read more

I found the sales people willing to be dishonest to sell a car. I went in looking for a specific car and they told me it no longer came the way I wanted it. They we're pushing me to buy a car they had. The car I want does come the way I want it. I will be getting it at another dealership. I have found the service department here to be good. not the sales department read more

Horrible experience(s)! Yes, more than one sadly. Would suggest you either drive to Brooksville, Wesley Chapel or even try doing it yourself before going here. read more

Not sure what kind of dealership allows their salespeople and general manager to refuse to give back license plates that are legally registered to a customer and have derogatory conversations about clients that want to back out of deals because their vehicle was not delivered. Chris Sims, a salesperson, texted me on mistake regarding me wanting to do just that and his message said "f him he's not backing out". What a disgusting place and Ken Masters, the owner, should be ashamed of what he allows to happen at his dealership. I am not the only person this has happened to either; a lady purchasing a Miata had waited over a month as well. read more