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    Columbia Auto Group

    1.0 (1 review)
    Open 9:00 am - 9:00 pm

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    1 year ago

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    Ford of Port Richey

    Ford of Port Richey

    (135 reviews)

    Bought a brand new Ford f-150 3 years ago. From. The start we had a battery issue. Took to them…read moremany times for it. For them to Tell us there's no issue. They refused to replace the battery with only a few thousand miles on it. Over time we got use to the sound of it being dead and then would Click over. Finally this year we had to put a brand new battery in it just 2 months ago. This Morning we get ready to leave the truck was Totally dead we had to get jumped and then dashboard said battery low. This is not acceptable with a brand new truck. I have cancer and we ride around with a paraplegic adult son in a wheelchair. What happens if it just stops. I feel our lives are at risk. We only have 30,000 miles on it but this is a persistent problem they won't listen to us!!! Major law suite if we get injured in a wreck Because of this problem. They are no help

    After we called to check on the status of the repair, we were told all the mechanics left at 4:00…read moreso it would be the next day. At 5:30 we get a call asking if they could drive it some more to see if the warning light came back on. Kinda odd, so I explicitly said no one has permission to take the vehicle home over night. We're pretty sure they did anyway. Vehicle interior smelled like gas and oil. Seats had grease on them and there were Coke bottle caps in the front seat cup holders. We don't drink soda. They also tried to add 2,000 in repairs for leaky struts. We said no to this and we're then told they really aren't that bad but if they start to clunk to come back in. This place feels unethical and dishonest. We will never be back here for anything.

    Castriota Chevrolet - Brand new Colorado, ZR two

    Castriota Chevrolet

    (75 reviews)

    Charles and the team here at Castriota Chevrolet were great and very helpful in finding me my new…read moreEquinox. They definitely work hard to help you here.

    We have had multiple run-ins with this dealer's service department. It is this dealer's main…read morefailure point. Let me start by saying we have had Chevrolet products for years and absolutely love them.... A handful of these vehicles were purchased at this dealership. We have worked with various sales representatives, Sales Managers, and even the owners directly. With this mix of vehicles, we have had to go to parts on multiple occasions and I can honestly say we have enjoyed working with each of these people, I consider them to be great and I am thankful to have had the privilege to work with each of them. ----------- However, we have had very serious issues over the years with the service department. I will try to briefly outline them... 1) when I purchased my 2024 Corvette, it had been at the dealer for slightly over a year (arrived in November 2023, sold December 2024 due to recalls). I had directly asked the service manager if the car needed an oil change as the oil had been in the vehicle for over a year. His response was that since the car was inside, it would be just like the oil was still in the bottle. I contacted Mobil 1, they confirmed that regardless if the oil is in the car or bottle, one year is their life expectancy, and they recommended replacement. We did our own oil change to protect the car, dealer (service manager) refused to 2) My son's 2018 Camaro 2SS Redline, it had an issue where the car acted like it was being stolen. It went into limp mode, dash lights/AC/power windows/headlights all out, multiple warning lights. We took it to the dealer, they advised that we must have broken the wiring harness behind the rear bumper as it was cracked and allowing water into it. Automatically accusing us of damaging the vehicle, so it would not be covered under our extended warranty. We paid to have them clean it and re-assemble it - they also noted that it was being caused by LED side marker lights and a weak battery, so we replaced the battery as well. We had the car back for 2 days, it failed again, we swapped out the LED side markers, back to the factory side marker lights (note it does not require bumper removal to do this), no change. Took it back, we paid again for them to inspect and clean it. They gave an estimate of $1,500 for the wiring harness and no ETA on availability, this time however they sealed it with Dielectric Grease. That was back around June 2025 and it has not failed since, we paid for the same repair 2x before they could fix it right 3) My 2024 Corvette was due for it's 'first service' which consisted of its first dealer oil change and transmission canister filter change. The appointment was scheduled a week in advance, we brought the car over first thing in the morning. I stopped by after 4pm to see if the car was done yet. Apparently the service advisor (Kathy) had placed the paperwork on the service manager's desk so it could be assigned first thing in the morning. Instead he did ABSOLUTLY NOTHING with the paperwork, the vehicle sat at the dealer untouched the entire day. Kathy apologized and said she would have it taken care of next day, which she personally handled, and I had the car back by end of day. 4) My son needed new tires on his 2018 Camaro Redline, we found the correct tire size we wanted and attempted to order Cooper Zeon tires, the dealer did not have them as an item they could order. I showed them on tire rack that I could get them, and asked if we could bring them in to have them installed, we also wanted to do an alignment. The service advisor said it would not be an issue, so we ordered them from Tire Rack, made an appointment and brought the car in for service. The service manager said they would not be responsible for any damages to his Redline rims because we did not buy the tires from them, and wanted us to sign off on that before they would work on the car. Of course I am not going to give Chevrolet permission to treat his insanely expensive FACTORY REDLINE rims like basketballs, so we refused. 5) My daughter had a flat tire on her 2023 Corvette 2LT, seems the right rear was out of alignment, and the tire wore through the threads and belt. We attempted to have them order 2 rear tires and 2 front tires, our thought was replace all 4 and do an alignment just to resolve any possible issues. We were told they would not be able to get the rear tires for at least 6-8 weeks. I showed them were they were available at Tire Rack and I could have them delivered to the dealer in 2 days. Kathy checked with the service manager, she said she was unable to install them, saying they are not from "their supplier" Her $85,000 Corvette is completely out of service for a least 2 months for a flat tire because of this service dept

    Golden Oldies Auto Sales

    Golden Oldies Auto Sales

    (14 reviews)

    bought my car from this dealership about 5 months ago, and unfortunately it has been an ongoing…read moreissue ever since. Shortly after buying the car, I began experiencing problems with the traction light, then it was the engine light came on they just reset it, then it was the serpentine belt, then it was my passenger window motor, then the car started smoking really bad. Since then, I've had to bring the vehicle back multiple times for repairs, which has been extremely inconvenient and frustrating. Despite these repeated visits, the issues have not been properly resolved. I expected a reliable vehicle, especially so soon after purchase, but instead I've been dealing with constant back-and-forth and no lasting solution. What's most disappointing is the lack of accountability and urgency in addressing the problem from the sales person Tony from the Springhill location. Never returns calls back. Communication has been inconsistent, and Sam the manager in the shop in Hudson is very rude and pretty much said it's an old car you get what you get. At this point, I would not recommend this dealership to others. Buying a car should come with peace of mind, not ongoing stress and repeated trips to the service department.

    Bought a 2013 Honda CRV from Golden Oldies a week ago through Tony. Had car checked out by an…read moreindependent mechanic who found a few things wrong with the car, but Tony put me through their service at 10535 SR 52 in Hudson and happy to say, Sam and Nick and their staff were very good and put things right, all covered under their 30 day warranty. Was happy with the outcome.

    Coast Buick GMC

    Coast Buick GMC

    (13 reviews)

    Absolutely do NOT go here! We took our truck for service under warranty and after they fixed it on…read moreour way home the engine light turned on. Brought it back the next day and they said it's not their problem!!! They called us liars and said we did something to it. They would not repair what they broke and when we tried to speak to a higher up we were asked to leave the property and told we are trespassing. That's how they treat customers. Run!!

    Coast GMC has been my only maintenance choice for the last two years. I've always been very…read moresatisfied with the care and service provided. My latest visit was anything but satisfactory. On February 5, I made an appointment at Coast GMC for an oil change, tire rotation and to reset a warning indicator on the dashboard. The Service Agent told me they would "run a diagnostic" on the warning indicator. After waiting more than three hours, a Service Agent told me they couldn't reset the indicator light on the dashboard. The only solution would be to replace both key fobs and reprogram them for my car, which would cost over $500. I told the Service Agent I couldn't afford that right now, and that I would find a different solution. When I checked out, (three and a half hours later), I was shocked at the bill. Not only had they not rotated the tires, I was charged $235.00 for one-hour of diagnostics. I questioned the Service Agent about the tires and the $235.00 charge. He told be the tires didn't need to be rotated. ("They are in the right place") The $235.00 charge is the "standard fee" for diagnostics. I was never told what the "standard fee" would be. Additionally, had I approved the repair, I would have charged an additional $500.00. Basically, I waited three and a half hours for a simple oil change and paid $358.93. That's an expensive oil change. And I didn't get my tires rotated. I felt like I was at a small gas station in the middle of nowhere: "If you want your car back, you'll pay anything". I don't appreciate being charged a "standard fee" of $235.00 without being notified in advance. The prices for service are not posted, so I shouldn't be surprised that "standard fees" can be whatever is charged. I'm willing to overlook the $30.50 fee for "shop fees". (A completely made-up figure used to pad the final bill) Over the years I've learned that you trust a service department until you can't. I can no longer trust Coast GMC with my service. Charging outrageous fees might make you more profit in the short term. But charging "surprise fees" to loyal customers is not a smart business move. I will find another service option.

    Columbia Auto Group - car_dealers - Updated May 2026

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