Sixteen days ago I ordered a knife (Chris Reeve Green Beret) from CastleGate Knife & Tool. Their website said it was in stock and Brent, the store manager, said by phone prior to placing the order, that it was in stock. The website says they usually ship within three days of a purchase. I placed the order on January 21, 2026 and received an order number and confirmation that my form of payment (card) had been billed. I've confirmed that my card was billed on that date. Now sixteen days later I have no knife, can get no answer to multiple phone calls, no response to email or voicemail. The knife in question is no longer listed on their website. What I fear is that the knife was not in stock and they're holding the payment. On their website my order now shows as "Awaiting shipment". My problem with that is that Chris Reeve website shows a 5 year wait period for that knife. If CastleGate does not have the knife the wait period could be extensive. No communication from them and no explanation, and no refund. I prefer to have the knife but if that's not possible I'd certainly like to have a refund. Very poor communication on the part of CastleGate. read more