July 5, in the late morning, I was working on a project in the woods and needed glue. Drove to CRTV and bought a bottle and drove back to job site. Glue had been previously frozen and had coagulated, so I drove it all the way back to get a different bottle. I showed defective merchandise to large man working there and he said: "That's the second one to come back."
I asked if I may get another bottle and he said "Ya." I saw there was no other bottle but two smaller bottles of another brand and took them to the large man and asked if I may swap straight across since I had been so inconvenienced. He replied: "OH NO, YOU CAN'T DO THAT." I then decided that I would rather dive to Kelso than give this poorly run store my business and got a refund and left.
If coagulated glue was a know issue, why didn't the store check the other bottles so that their future customers wouldn't be inconvenienced?
Why was there any kind of "I'm sorry this happened etc.?"
I've been going to this store since 1963 and it is now my store of last resort. Do yourself a favor and drive on down the road to Kelso to the Wilco store. It is serviced by farm and ranch folks who are friendly and courteous. read more