the handle of the toilet in the main bath had broken several times in the 3 years we'd had it (flipped house, new toilets) then the inner components broke as well, so we called castle plumbing based on reviews on angle's list.
kelly called me back immediately and we set up the appointment for the next morning. we also knew we were getting close to the end of the hydro-jet service we'd had a couple years prior, so i asked him to do that while we had a plumber here, anyway. this was was supremely fortuitous as the ENTIRE HOUSE backed up that next morning.
after they'd rooted the lines to clear them ($160 of our bill), kelly took a look at the toilet. when he saw the brand, he said that it was one that ONLY took ITS OWN parts and they had to be special ordered, at a cost of about $150 and a wait of at least a week. since the handle had already broken 3x (at about $20 each time, plus going to home depot and doing the change) i asked how much a brand new, installed toilet would be. he gave me a price of $295-$500 depending on the model, which i thought was fair. i chose one in the middle and we made the appointment for two days later to install it.
kelly came back and installed that quickly and easily. i got a 10% discount for angie's list so the total was $545
i was impressed with his professionalism, his demeanor, and the fact that he was super aware of my very-fearful puppy (i know that sounds like it's a non-starter, but those kinds of things are important to a home owner when they're having service people in the house) i'd highly recommend him and would use castle plumbing again. read more