So, i was tempted to give this company four stars, just so i would be believed as i don't give many…read morereviews, however, they deserve five, so that is what i am giving. It is SO nice to have a repair person come and actually be honest! So this company seemed really busy, spelled my name wrong, address was wrong, etc, I was annoyed, but stuck with them and was so glad i did. When the repair man (Bibi) came, he said the $80 consultation visit/fee would come off the final bill, and it did! We needed a new door-button, but because the appliance is ten years old, he had to find a whole new "face" to fit the button. so he searched, found it, put it in, and it cost $220 for two visits and the new part. To find the problem he checked out all the electrical stuff, he said the dryer was still in good condition, which was nice to hear, as we don't use it much. Bibi seemed friendly and skilled, I would use them again.

Called for a dying fridge at a rental property and they came in a few hours, part in hand, for a a…read morevery efficient fix! I was super happy after making many calls and could not get anybody until the next day or even next week! Grateful! I will definitely use them again and highly recommend as well

Marc has been repairing my KitchenAid appliances for many years. He is honest, and reliable. He…read moreknows his stuff, and always called beforehand to try and save me time and money by trying to diagnose the issue to ensure he has the right part on his truck. He has given me tips to self diagnosing the problem by resetting my dishwasher myself. I trust Marc with all of my appliance needs.

Not reliable. Unable to fix LG appliances. No guarantee of work completed. Prepayment required to…read moretell you nothing. No value

We had Louis to repair our stove. He was right on time and did an excellent job. Highly recommend…read morehim!

From the owner: We are permanently closed.read more

This story starts 7 years ago when my daughter broke my recently serviced sewing machine. It tipped…read moreover in the back of her car. She took it someplace and they "fixed" it, but it never worked quite right. The tension was difficult to manage. I called Henry a few weeks ago, after the machine seized up completely. Henry came to my house, cleaned the machine, got in running, but the tension was still not right. He took apart the tension assembly, realized there was a piece missing, and told me where I could order a new one. That part arrived yesterday. It was easy to install. Now my old Singer zigzag machine works like a dream. The tension is perfect. Thanks Henry. I should have called you years ago. Worth every penny.

I had great work done on my old Kenmore sewing machine by Henry. He took it apart as I was…read morewatched him. He told me what to do. I even help him with some of the scews that were tuff to get out. He showed me where to use the oil and what kind. He took time to make sure that each compoment was functioning properely. At the end he demonstrated it to make sure it was working right especially with the stitches. All was good. the tension was too loose and found out that the little screw needed to be tightened. He was very kind and we had a good chat. He even gave me some needles because I did not have any. I will get him back again to check out my other machine that I have in a cabinate

My cooktop stopped working, and after trying to contact 4 different 'google rated' service shops…read morewithout success, my neighbor referred me to Peter. I am glad he did. Peter was in the area, and arranged to come within a couple hours. He was properly masked, had all of his tools, and went straight to work. Within 15 minutes he discovered the problem. The bad news was that the stove could not be fixed and would have to be replaced. Peter gave me some recommendations on new stoves to consider, which to avoid, and even which retailers to contact. He also alerted me about a couple installation issues I might encounter, given my countertop configuration. All really valuable advice. Peter is also a very pleasant guy, and is easy to talk to. I recommend him.

What a nice experience. Not that my washer died, but I got a great repairperson. He called and said…read morehe was running late, and did I want him to come, or preferred to rebook. He came took time to point out the Dead water pump, and also some of the other parts that were in poor condition. The unit was 15 years old. After deciding a new unit was need, he gave some comments on the different manufactures that were out there, as well as what I should be asking about the cost. Delivery, removal of the old, install, and new hoses. I got a call from him next morning to make sure new hoses were included, as he wasn't sure if he had mentioned them. thank you, Peter

Great company to work with. Very responsive. Always doing a great job. Can't say enough good…read morethings. Would highly recommend. We use them and continue to use them over and over and quality remains excellent.

From the owner: 30 years of Service and maintenance of commercial and residential Kitchen food equipment, cooking,…read moreheating, cooling, washing, packing systems

We had a stove overheat and stop working outright. Service call was booked in short order and while…read morewe had to wait on a part to be shipped as the biggest time and cooking supper inconvenience, the follow up installation went relatively quickly. We did have to book a follow up request as the oven did reach temperatures after the installation, which was rectified on a second visit. From a customer service standpoint, this company cares about its customers and 'makes it right' when the install was not 100% the first attempt. Attentive service technicians with digital terminals and accept credit card payments in real time with digital receipts, courteous reception staff who work to make appointments within your schedule. The techs make a point of calling at 8:30am with a designated 2 hour appointment window so you are not stuck at home all day to wait on them. They arrive closer to the earlier time in all visits we had.

Hi .. I had a technician sent by Totem Appliance to help me…read morefix my LIEBHERR fridge in the end he took some parts form my fridge without my knowledge. He came twice the fist time told me he needed to oder parts and second time said it cant be fixed and returning the parts he ordered there was a fee also need to pay by me. Then he had someone came help him moving stuff, they came with one bag and leave with two bags. I found out today they took some part of my fridge. I hire someone  help me open the back of the fridge .. look at this photo everything gone and they took it ..  Totem appliance CALL ME PLEASE!!!!!!!!!!!INV#S00895114 I left a messge it is not good you hire someone like this and I will call local news and of course report to the police. This person licences should be canceled if he does his job like this. I dnot want to rate one star even.. this is totally wrong. if he cant fix something at least dont take away parts!! please Call thanks 7782288255 Sonia