I moved into this apartment community in 2013 right after living in Greensboro, NC for a year…read more Initially, I thought the place was way too small, but I loved the layout, the roof deck, all the cool windows, and the radiant heat. Ok so I didn't think radiant heat was that big of a deal until it became one of my favorite features of the apartment. Can you imagine waking up and stepping on a warm floor? Mind-blowing! I also loved the fact that there's shopping near by and it's close to freeway access. I have a car so it was amazing to me that they have garage underground. A lot of other places I looked at while on my search didn't have that. Initially, it was a little scary that I would see homeless people around there, but I soon learned that they are even in the most luxurious places of San Francisco so I made my peace with it and moved on. In fact, my girlfriends and I would often walk at night to the local restaurants/bars and we never had any issues. I saw some of the reviews on here and didn't feel it was fair, but we are all entitled to our own opinion and I am sure each individual's experience is different. I never experienced any of that. I actually saw the security there on a lot of occasions. Never really had a bad experience with management. The maintenance guy Emmanuel is great! I moved out due to my growing family, but I actually miss the diversity of SOMA.

I was a resident here for two years. And like things in life, not everything is perfect but the…read moreteam (Justine and Levyonne) was always quick to provide help and solutions. I enjoyed my time at glasdore and its all thanks to Justine and Levyonne.

Been here for almost 2 months now and so far so good. The staff is really nice and they have good…read moreamenities. The roof top view is amazing (you can see the entire bay). It would be a little more pleasant if they had lights or a heating lamp since it gets dark and cold up there once the sun drops. They also have a peloton room and a gym although the indoor gym is currently off limits. There was an outdoor gym when I first arrived but they took that down. It would be great if the gym had a sign up system like the peloton room so that we could have use of the amenities. Overall, I love the neighborhood and the apartment feels more spacious than other high rise apartments I toured in the area. I would highly recommend!

Where to start?!…read more Well I lived in this building for 2 years. At first we started off great, no complaints with management. I moved into my apartment with a simple roommate change form and thought I'd living there happily ever after. I paid a $500 security deposit and soaked in all the amenities: the beautiful rooftop, the socials* the free gym and the overall location (10 min walk to Trader Joes and 15 min walk to financial district/my office). Fast forward a few months go by, management turns over like crazy. Literally could not keep track of who was who and it was frustrating. Problems started: - They changed billing systems for auto rent pay and somehow I got rent taken out of my bank account twice (they didn't even apologize and blamed the software system that does the payment) - Every few weeks they would write letters to us asking us who are the tenants, whats your cell phone number, emergency contact etc. Yet, when my friend would send emails to me that were sent from the building, I wasn't even on the email list! - Rents go up but the prices are just insanely expensive and it's inflated. The amenities are not really worth it at the end of the day My boyfriend and I wanted to move in and so the horrendous process of moving out began. My roommate and I got screwed because somewhere in the lease signing process the manager at the time did not allow us to sign the page that had inspections so we were told now it was our responsibility to take on the condition of the apartment which hadn't been officially inspected since 2 years prior to us moving in? Hmmmm. So we give the 30 days notice, I reserve the elevator according to all the freaking protocol and the day I have hired my movers and packed up everything, the manager basically forgot about it and lent the elevator to someone else who had not reserved it and parked right outside of the building taking up the spot which my movers could not manuever into. I was furious. "Pre-inspection" comes and of course, they also forgot about this. So we got a scribbled piece of paper FORCING us to pay some $350 cleaning fee and carpet cleaning/painting etc. Fine. We said we'd do that. We just wanted to move out and be done with The Pinnacle and their terrible management. Then...we get hit with the actual total inspection bill and they tack on an extra $900 for refinishing the floor?????????? Are you effing kidding me with this?????? My roommate and I lived there for 2 years, no pets, no stains, no floor boards missing, we kept an Asian household and took off our shoes each time we entered (no joke). We have pictures of the floor in the condition when we left and it's perfectly fine. Fast forward, now we escalate this to the actual management company and get in touch with a VP, who was a decent human and took the $900 charge off. We didn't security back. I've rented for 10 years, never happened to me. BEWARE THEY WILL TRY TO SQUEEZE EVERY LAST DOLLAR OUT OF YOU AND THEN SURPRISE YOU WITH MORE BILLS AND EXPENSES WHEN YOU THOUGHT IT WAS FINALLY OVER. NIGHTMARE. I actually considered contacting the renters union of San Francisco to deal with this situation. Sidenote: the only positive living here was getting to meet some nice neighbors and friends. * I actually met some really great friends during one of the meet and greets...still keep in touch even though I have moved out.

I moved out of Modera Rincon Hill at the end of last year but previously had lived in it for 13…read moremonths and loved it! I first signed with the apartment during the height of the pandemic when I decided i wanted to live alone. At that time, there were a number of covid specials running across numerous different apartment complexes but I worked with Jordan at Modera who really helped me to set up the best deal. She was fair with negotiations and was also really bubbly, kind, and insightful to tour and interact with. I loved my unit! I opted for a corner studio with a balcony that had increidble views of the skyline. Floor to ceilings windows ensured I always had sunlight and it never got too hot thanks to the 1) balcony and 2) in unit AC/heater. All of the appliances were modern, there was a gas ranges, an in unit washer/dryer, and the bathroom in my unit was very big! The biggest drawback perhaps, was that as a centrally located downtown SF studio, it was quite small, but that's what i signed up for! The apartment also includes space for working, a gym, and like 5 community rooftops/balconies to use. This was awesome to gather friends to hang out or grill and the apartment is also very dog friendly; they even have a dog landing with turf on one of the rooftops! I definitely enjoyed living here and was sad when I moved out!

Packages all get stolen. Building management is unresponsive and does not return calls.read more

Lived here from Dec 2023-May 2025, really enjoyed the apartment and its location right on Market,…read morewhere I was close to pretty much everything. Marlene is amazing and made sure to address any issues I had, would have stayed here longer if not for a cross country move

Pro (not plural): 1/ CLOSENESS to Bart. And the mall, I…read moreguess (not for me, but if you like shopping at Nordstroms I'll admit it's convenient for that). Cons (so, so many): 1/ ABSOLUTELY NO AMENITIES, you're not getting anything you'd expect from current complexes: - no gym/workout amenities - no social amenities (lounges, etc) - no amenities for children (no play areas) - no amenities for pets (no pet park, no bathing area... hope your dog likes doing their business on busy Tenderloin streets) 2/ LOUD, CONSTANT NOISE: - drummers & skateboarders are always right outside window - you do NOT get used to it, and it wears on you - Bart plays loud music from speakers starting at 5am 3/ NO FRONT DESK OR ANY ON-SITE STAFF: - packages WILL get stolen, regularly: delivery folks will leave your package on the lobby floor, and given no front desk anyone can wander in and take it - food pick up sucks: no place to drop off stuff, and given the busy street you have to perfectly time the pickup yourself (good luck!) 4/ GROSSLY HOT units: - almost all units face the hot, southern sun, and those big windows allow in lots of heat while only opening a few inches and letting in NO breeze - no private balcony/patios available for most units. the only shared patio on 7th floor is small, dirty, and perpetually shaded, so you won't want to spend any time here - no ceiling fans/any heat mitigation 5/ ELEVATORS BREAK ALL THE TIME: - only two elevators for ALL residents & freight, w/regular bottlenecks as one elevator is taken out of service for moving, maintenance, etc - both elevators have broken down multiple times recently, very often only one will be working at a given time (hopefully no one is moving!) 6/ EXPENSIVE ENERGY & UTILITIES: - Setup here means higher fixed costs (which management WILL pass on to you). You will probably save over $100 on just utilities in a different location. - high ceilings will 2x your energy/electric costs, so factor that into your rent cost. 7/ DYSTOPIAN, UGLY AREA (esp nowadays): - the ONLY entrance is on Cyril Magnin St (NOT Powell)-- and it's a busy, dirty side street/alley - garbage, vomit, other disgusting stuff is strewn outside the front door ALL THE TIME - since covid all the nice "local" restaurants & places have closed down, leaving only a smattering of big, boring retail-- and given wfh increase there's no longer any value in this location noawadys 8/ DELIVERY SUCKS HERE: - there's no accommodation for delivery drivers like modern complexes - the (remaining) business (AT&T, Burger King) put their trash outside daily (so you'll wake up & come back home to your entire street littered with burger wrappers & AT&T shit) - the hotels on the block (Parc 55 & Axiom) will take up any remaining space for "valet" parking (so also enjoy dodging a bunch of confused tourists to get to your front door). - no on-site parking, garage, or any good parking options within blocks. God help you if you have a car (thankfully I don't anymore) 9/ CONSTANT CONSTRUCTION (that doesn't benefit you): - the latest building managers hoped to convert the apartments to condos (but failed because this area sucks for a buyer)-- so you'll have to deal with constant construction/busy elevators/lots of banging, since they're not finished with the full plans 10/ EXPENSIVE, UNJUSTIFIED RENT: - you will pay more for a comparable unit here than anywhere else. The current "studio lofts" are priced the same or more expensive than 1-bedrooms elsewhere-- Don't fall for the "loft" language! 11/ POOR PROPERTY MANAGEMENT: - this got worse here with each new owner, and the current management (Woodmont Real Estate) is the worst by FAR, providing no amenities for residents, and having a glib stick up their asses when it comes to resident concerns & satisfaction. Despite this imbalance of pros v cons, current management believes they are entitled to the max rent increases they can legally get... But as I've outlined there's no justification for these rents with so many comparable complexes with far better amenities & services at better prices (and even if it's more expensive you'll could still end up saving money just from not having your packages stolen every week). Do the research, stop by and see how dirty and uncared for are the building & outside area. The older, positive reviews here are valid-- I've been here for 10 years and this used to be a nice, convenient & respectable place to call home. But things have dramatically changed for the worse in the past years, and current management does NOT respect their residents here. I absolutely CAN NOT RECOMMEND the Lofts for anyone, any more-- and lol, if you're thinking about purchasing one of these "condos", run away as fast as you can. There will be no returns here for the next 20+ years at least.

I've had a great experience here and feel so fortunate to have found Carillon Tower. Karina and…read morePedro are so responsive and helpful, and I've had zero issues with management at all. The views are fantastic and the balconies are surprisingly ample (often a crowd pleaser when I have people come over). Having a pool, hot tub, AND sauna in the building is awesome. I would give 5 stars except it can be a little tough with the heating situation and single-pane windows. Most of the year it's not a problem, and it isn't unique to this building, that's just something with older buildings in general. Easy access to downtown on the 38 and 38R, walking distance to Hayes Valley, Japantown/Fillmore, and Van Ness and Polk streets. Sports fields, tennis courts, and a park are a couple of blocks down the hill. Overall, I recommend living here.

Overall, I've had a good experience at Carillon Tower. Like much of San Francisco, there is a…read morevisible homeless situation nearby, but management is aware of it and does what they can within city limits. Pedro and Karina are responsive, present, and genuinely try to help keep the building safe and well maintained. My apartment was remodeled when I moved in, there was a leasing deal at the time, and parking was included with the unit, which was a big plus. The building is actively being improved -- they're currently painting the exterior, recently upgraded to new laundry machines with credit card readers, and installed a new intercom system. Maintenance requests are usually addressed within the week. It's an older building, but it's clear management is investing in upgrades and resident experience.

Follow-up from my review in 2021. Last month I left San Francisco because of my job, and moved out…read moreof 797 Bush. Like I mentioned in my previous review, I had a great experience living there (twice!) over about 5 years total. The building was always clean, well taken care of, and most importantly safe. My unit(s) were spacious and incredibly affordable compared to others in the area, and you literally cannot beat the location if you work in the city or just want to live downtown. The reason I wanted to follow-up though and re-iterate my positive experience is because of my move-out experience. Despite what other people have said in old reviews, I received my FULL security deposit back (both times). I definitely took very good care of the apartments I lived in over the years, and cleaned as best I could before moving out. That being said, I suspect the people claiming they were charged a dozen fees probably didn't leave the apartment in as good of condition as they think. If you are a clean and respectful tenant, you shouldn't run into any issues. The best part of my move-out experience though was the property manager, Bonnie. I had to pick up my rental car early in the morning, and she was very flexible to work around my tight schedule. She agreed to meet at 6:30am, and after my inspection she waited for me to return to the building, helped me park outside, and then proceeded to HELP ME LOAD EVERYTHING INTO THE CAR! I was absolutely not expecting her to do that, since I've never had a landlord offer such a thing before in the past, and I didn't even ask. She went above and beyond to help, and made the experience 10x easier than I ever could've expected (especially since I would have been doing it all by myself without her help). Overall, I had such a great experience living at 797 Bush, from move-in to move-out. I would 100% recommend living here to anyone, and would happily move back in if I ever returned to San Francisco.

I recently moved out of this apartment building after having lived there for 2 years. My studio…read moreapartment was given to me in excellent condition, and had a spacious studio space, kitchen, and bathroom for a very affordable price. In addition, the common areas and hallways were all clean and very well-maintained. It was also located in a great, convenient, and central place in San Francisco. Bonnie, the property manager, was extremely helpful and responsive to me whenever I ran into any issues throughout my stay. During my move out process, Bonnie was very helpful and transparent in letting me know which areas of my apartment needed to be cleaned or repaired. I overall had a great stay at 797 Bush and would highly recommend it!

I lived at Mason on Mariposa for four years and I loved my time there…read more The entire team working here including management, maintanence, and especially Mario and Daisy are amazing! They truly go above and beyond! When I was moving out I had a buyer fall through for my couch and ended up needing to dispose of it. I did not know what to do and I had movers arriving in 12 hours. The concierge scheduled the recology pick up, let me leave the couch in the unit after I moved out, and even carried it outside for me as I could not lift it. This is just one example of many!! The team even took the time to get to know my family who would visit often! The amenities and especially the gym are a huge plus. People commented on the noise- this is an apartment so you can hear your neighbors. I am very sensitive to noise but never had an issue with noise levels from other apartments. People also commented negatively on the rent increases- compared to other apartments in the area I would say that the rent increases are on par with San Francisco housing markets. The units are not rent controlled, you will see similar price increases in any non rent controlled apartments. I would definitely recommend living here if it's within your budget!

I moved in in 2022 and am starting my fifth year. My studio (under 500 sq ft) just renewed at…read more$4,000/month, a 22% increase. An increase that steep would be easier to accept if the building were improving, but the upkeep has slipped while the rent has climbed. The staff is friendly, but the building isn't maintained the way you'd expect at this price. The wood siding and balcony trim have needed sanding and restaining for years. I've raised it multiple times, including with senior management, and nothing has changed. At this point, I'm concerned about the wood's condition, not just its looks. A cracked, spiderwebbed tile on the elevator floor has never been fixed. When a departing resident left a pile of furniture (mattress, sofa, tables, cabinets) by the trash room, it sat for almost a week. I called 311 myself, and they hauled it away that Friday. None of this is huge on its own, but it adds up. Turnover may be part of it: we've had four property managers since I moved in, which makes follow-through hard. The maintenance doesn't match the marketing, and deferred work doesn't go away; it just gets more expensive. The siding and balconies are the first thing you see walking up, and to my mind, they now define how the building looks. My honest take going into year five: the units are genuinely nice, but you're paying more every year for a building that's being kept up less.

Moving out after almost 5 years in this awesome building. The staff are super responsive and kind…read more The floor plans are great for the money. The location is a bit close to the rougher areas of SF, but it's also close to some of the best. Going to miss this place a lot. Only moving because I need way more space. After living in 6 different buildings in SF, this was the best without question. If you're on the line, I hope this helps push you over it.

This is my fourth year living in the Civic and I generally felt like home. The leasing office…read morestuffs are always nice, so do all of the security. They are very responsive and friendly. My service requests always got responded very quick and fixed very quickly as well. The roof has a very nice view and fire place and I had bbq party with friends or enjoy chatting time around the fireplace. The gym is very helpful, adequate and constantly got cleaned. They public area of each floor, always see a cleaning lady doing cleaning and she does a great job! For the price and the sqft u get( if you care how big of ur home is more than amenities), it is worthy in San Francisco! I'm a home body so the size of my home I value the most. It's reasonable floor plan, big windows, and easy to place ur furniture! I would definitely recommend here!