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    Castle Academy

    3.0 (1 review)
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    Services - Castle Academy

    Infant child care

    Multiple children care

    School-age childcare

    2 More Services

    Single child care

    Toddler childcare

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    9 years ago

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    Kiddie Academy of Harleysville

    Kiddie Academy of Harleysville

    (10 reviews)

    I wish I could give this place 0 stars. Do not send your kids there. They do not engage well on a…read morechild or parent level at all. We engaged this establishment when we wanted to finally send our 2 year old to day care for the first time. Everything seemed so wonderful. Had to take a virtual tour because of the times and were able to meet the teacher ahead of time. Everything was great, however, looks were very deceiving. We dropped our child off for her first day. We knew it was going to be difficult for her because it was the first time away from the ones she knows and loves. We expected to see that. Here were the problems. Upon first day we were not given all the information and signup information for the apps they use and they belittled us like we should have known how to use them ahead of time. My daughter cried and was upset for a little over an hour. Again, to be expected. She was never happy or settled the whole morning. They provide a camera to check in on your child which is awesome to see them. But then you get to see what is going on as well. We never saw a teacher or administrator help our child become acclimated. Typically someone would get on the child's level so they could look eye to eye. What happened was she sat in a chair by herself all morning. The one time a teacher went over to her she handed her the picture book we put together for her to see her loved ones. Did the teacher open it and engage. No! The placed the book down in front of her and walked away. Again we can see this all through their camera system. We saw the blonde haired teacher sitting on a table not even in a chair next to our daughter to help out. Even saw her on her phone instead of tending to the children. They only had 6 kids including our daughter that day so it is not like they were overwhelmed. We get they cannot spend the whole time with her but they should be able to assist her instead of leaving her sit by herself for hours. But wait, it gets better. It took them until after 12 pm to change our child's diaper for the first time. It even says so in the report they sent us at the end of the day. It took them over 4 hours for them to check her diaper! We watched as they provided her lunch and they didn't try to help her eat they just kind of left it there. At the end of the day they sent us a report advising that our kid engaged in all of these types of activities throughout the day and she napped well from 1-3pm. Hmmmm, we picked our child up at 1230 and we could see her sitting in the chair or standing by the door all morning. Please advise how she engaged? My wife engaged the owner on the second day and he wanted nothing to do with her and told her would call her to discuss her concerns instead of trying to address them. Never apologized for the horrible experience or any sentiments. The director, which we spoke to over the phone multiple times, was there at drop off as well. She saw my wife when she got out of the car and ran inside to afraid to confront us to discuss the prior days activities. Long story short, do no send your children here. They do not value you and they consider you just a number. The owner does not want to accept any accountability. The transition should have been smoother than it was. I have spoken to multiple individuals who have or do work in field and this is completely unacceptable on all fronts.

    Candidly, my son went in with some challenges. I was assured that the facility was equipped to deal…read morewith these challenges and that my son would have two instructors. This wasn't the case. Once one of the teachers was removed, my son began to act out. We noticed when given a snack, my son had less problems. Every time he was sent home, they hadn't given him a snack. After two incidents in a row, instead of attempting to address any concerns, they dismissed my son removing him from friends he made and creating a great deal of trauma. The owner, Sean, was dismissive, rude, unhelpful and didn't care that this is a four year old child whose life was affected negatively. He has no business representing himself as a day care owner and should stick with declaring himself a profit monger.

    Castle Academy - childcare - Updated May 2026

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