Things you'll find out until you live here:
Roaches, crickets in unit, you may find them dead or alive every day, for weeks. Not one or 10, lost count. I had a cricket on my head while asleep & a dead roach fall out when making my bed! They're gone now but it's because it's cold, who knows when it gets warm again.
You'll be treated unethically by leasing, specifically from Rhonda; she'll call you numerous times even though you request to be contacted by email & complain that you don't pick up. Before finding out what the problem is she'll say "whatever it is maintenance won't be able to fix it." She'll stare at you like a mean girl while she passes by you, but she'll be so nice before you sign the lease.
Adam (manager) who you'll never see or talk to, but he exists, will call you to literally say "move out" & make things up to make it seem like your the problem, without asking what's going on, without trying to seek solutions & send unprofessional emails; Ron will tell you that roaches are normal to have in Henderson, will suggest to buy things to prevent roaches from coming in & will falsely accuse you to not credit your account with one prorated day rent which is their one day guarantee policy of resolving maintenance issues or providing a resolution. Ron will blame the issues on you! When you ask Ron to provide ANY proof of what his stating, Adam will step in & immediately respond to your email NO, ignore your email, being so careless.
Your unit will have issues & even if you request to be notified when maintenance will be coming in, Adam will send maintenance without informing you, invading privacy.
They are bothered if you have questions about gym equipment, club house, whatever. Some equipment doesn't work, missing pads, you can't use TV's ever or club house after leasing hours. Little things that your not aware of until living here.
They don't have yoga or cycling virtual classes & recycling like they advertise.
Trash area isn't clean.
Lights on stairs, common areas, are off. Not just in my building, in all; but lights inside leasing office are on when it's closed, even if no one is there. Ron's response to lights being off is that they've placed an order for "whatever" but due to weather it hasn't arrived, in 2 months. Maintenance order will be completed like they've fixed it but they don't, lights are still off.
You'll have to call numerous times to remind them to take care of issues within the unit.
Poop trash cans are packed for days. There's poop all over when walking around. They should send out a reminder to everyone to clean up after their dog just like they do when raising monthly utility rent; they send multiple reminders & even stick a reminder on doors.
You'll smell mariguana when walking around & see cigarette butts on the floor, even though it's a none- smoking community.
Pool is disgusting, maybe it's like that because it's winter hopefully.
I don't even ask them anything anymore, like how to turn on fire pit because they might "not know" or be bothered by it.
I've talked to neighbors who have lived here for years & mentioned they'll be moving out due to different management & can't believe how I'm being treated.
Hallways are dirty.
There will be noises you'll hear from bathroom vent & maintenance will come & without even checking will say it's just the way the buildings are made & nothing can be done. For the cost of rent little issues like these should be taken care of & above all, renters should always be treated with professionalism & respect regardless. read more